Comcast Custom 3-Device Universal Remote Control User Guide

Overview

The Comcast Custom 3-Device universal remote will control up to three home entertainment devices, including a Cable Box (used by Comcast Systems), a TV, a VCR, an Audio Amplifier or Receiver, a DVD player, or a PVR. The remote control requires installing two (2) new AA batteries (included) and some easy programming to control your devices. For best results, please read and perform all instructions listed here. Also, keep this guide for future reference.

Installing Batteries

1. Pull back the remote control's battery cover and remove it.
2. Insert the two (2) supplied AA batteries according to the + and - marks in the battery case.
3. Push the battery cover back into place.
4. Test the unit by pressing any mode key (i.e., AUX, TV, or Cable). If batteries are inserted correctly, the selected mode key will light.

Note: When batteries need replacement, the remote control will stop operating. Replace the old batteries and the unit will be restored to its full functionality, complete with your favorite settings.

Features and Functions

Use the remote control's mode keys (i.e., AUX, TV, or Cable) to control a specific device. When pressed, the selected mode key will light, confirming your choice. Use the other keys to perform desired actions.

Note: The selected mode will remain active until you press another mode key.

Remote Layout and Key Descriptions

The Comcast Custom 3-Device universal remote control features a top section with mode selection buttons (Cable, TV, AUX) and a power button. Below these are dedicated function buttons like ON DEMAND, Setup, All On, and transport controls (Play, Rewind, Fast Forward, Stop, Record). A central area contains navigation buttons (cursor keys, OK, Menu, Info, Exit, Help, Last), volume controls (VOL+, VOL-, Mute), channel controls (CH+, CH-), and a numeric keypad (0-9). Other buttons include FAV, Input, and A/B/C buttons for specific functions.

• Mode Keys (AUX, TV, Cable): Press once to select and control a device.
• Power: Press once to turn on or off the selected home entertainment device.
• Setup: Use for all programming sequences.
• All On: Press once to turn on or off all programmed devices in this order: Cable, TV, and AUX. After all devices are on, Cable is the active mode.
• ON DEMAND: Press once to access Comcast's ON DEMAND menu.
• Transport Keys: In AUX or TV mode, use these keys to control a VCR, PVR, or DVD player. To record a program on a VCR, press REC twice.
• A, B, C: Access interactive program guide functions on your Scientific Atlanta Explorer, Pioneer Voyager, or Pace Cable Box.
• Lock: Restrict viewing of selected programs (Parental Control) on your Motorola (GI or Jerrold) Cable Box.
• PPV: Access information on available Pay-Per-View movies and events on your Motorola (GI or Jerrold) Cable Box.
• Page+ / Page-: Page up (or down) through menu screens and the interactive program guide.
• Guide: Display the interactive program guide.
• Cursor Keys: Use these keys to move the cursor in the interactive program guide and menu screens.
• OK (Select): Select menu options, PPV events, and programs from the interactive program guide.
• Info: Display current channel and program information.
• Menu: Display the Quick Menu (on a Motorola, GI, or Jerrold Cable Box), or access settings (on a Scientific Atlanta Explorer, Pioneer Voyager, or Pace Cable Box).
• Exit: Exit the menu or guide.
• Help: Access digital cable help.
• Last: Recall the last channel or go back one screen in the menu.
• VOL+ / VOL-: Raise (or lower) the sound volume.
• Mute: Turn sound off or on.
• FAV (Cable mode): Press once to display programmed favorite cable channels.
• CH+ / CH-: Select the next higher (or lower) channel. When controlling a DVD player, use CH+ (or CH-) to skip forward (or skip reverse) through video.
• Keypad (0-9): Directly select channels (e.g., 09 or 031).
• Input (TV mode): Switch the TV's input to view TV or video programs.
• Input (AUX mode): Switch the VCR, PVR (or DVR), or DVD player to view TV or video. For an audio device, use it to switch to an input source.
• Enter: Enter channels on some TV models or information on menu screens.

Programming Device Control

The Comcast Custom 3-Device universal remote control is preprogrammed at the factory to operate the Cable Box supplied by your Comcast system, an RCA TV, and an RCA VCR (in the AUX mode). To control devices other than default brands (excluding the Cable Box), perform the below steps; otherwise skip this section:

1. Turn on a device (e.g., VCR or DVD Player) and, if applicable, insert media (e.g., video cassette or disc).
2. On the remote control, press a device key once (i.e., AUX or TV).
3. Press and hold Setup until the selected mode key blinks twice, then release Setup.
4. Locate the code for your device in Manufacturer’s Codes on the back of this user guide. Brands are listed in alphabetical order with the most popular codes listed first.
5. Enter the first four-digit code for your device. If you perform this procedure correctly, the selected mode key will blink twice.
6. Aim the remote control at your device and press Power once. The device should turn off. If it does not respond, repeat steps 2 to 6, trying each code listed for your brand until you find one that works. If it still does not work, try Searching For Your Code.
7. For future reference, write your device code in the appropriate boxes below: AUX Code: Device Type: TV Code:
8. Repeat steps 1 to 7 for another device you want to control.

Note: Please read steps 2 to 6 completely before proceeding. Highlight or write down the codes and device you wish to program before moving on to step 2. If the device does not have a Power key, press the (Play) key. If you enter an invalid code, the selected mode key will display one long blink and exit the programming mode. Repeat steps 2 to 5 with a valid code.

Searching For Your Code

If your home entertainment device does not respond to the remote control after trying all of the codes listed for your brand, or if your brand is not listed at all, try searching for your code.

For example, after trying all of the codes for your TV, you still cannot get the remote control to operate your TV, then:

1. Turn on your TV.
2. On the remote control, press TV once. Then press and hold Setup until the TV key blinks twice, then release Setup.
3. Enter 9 - 9 - 1. The TV key will blink twice.
4. Aim the remote control at the TV and slowly alternate between pressing Power and TV. Stop when the TV turns off. A working code has been found.
5. Press Setup once to lock in the code. The TV key will blink twice.
6. To search for the codes of another device, repeat steps 1 to 5, but substitute the AUX key for the auxiliary device you are searching for.

Note: In the search mode, the remote control will send IR codes from its library to the selected device, starting with the most popular code first.

Checking the Codes

If you have set up the remote control using the Searching For Your Code procedure, you may need to find out which four-digit code is operating your equipment. Perform the following steps after setting up your devices to find out which four-digit code operates your equipment. For example, to find out which code is operating your TV:

1. Turn on your TV.
2. On the remote control, press TV once. Then press and hold Setup until the TV key blinks twice, then release Setup.
3. Enter 9 - 9 - 0. The TV key will blink twice.
4. To view the code for the first digit, press 1 once. Wait 3 seconds and count the number of times the TV key blinks (e.g., 3 blinks = 3) and write down the number in the leftmost TV Code box (at end of this section).
5. Repeat step 4 three more times for the remaining digits. Use 2 for the second digit, 3 for the third digit, and 4 for the fourth digit. Finish writing down the code in the TV Code boxes (at end of this section).
6. To check another device code, repeat steps 1 to 5, but substitute the AUX key for the auxiliary device you are checking. Write down the codes in the appropriate boxes below: AUX Code: Device Type: TV Code:

Note: If a code digit is "0", the selected mode key will not blink.

Changing Volume Lock

The Comcast Custom 3-Device universal remote control is set at the factory to control the TV volume in all modes. However, you may change the Volume Lock setting to Individual Volume Unlock to unlock a specific device's volume controls for independent operation in its own mode (e.g., Audio Receiver volume controls in the AUX mode). Or, if desired, you can perform Global Volume Unlock so that the volume controls of all devices can be independently operated in their own modes.

Unlocking Volume Control For A Single Device (Individual Volume Unlock)

1. Press a desired mode key where you want volume to be unlocked (e.g., AUX) and controlled within its own mode.
2. Press and hold Setup until the selected mode key blinks twice, then release Setup.
3. Enter 9 - 9 - 3 and then press VOL once. The mode key will blink four times confirming unlock.
4. If desired, repeat steps 1 to 3 (of this section) for each device that you want volume to be unlocked.
5. Now, after you select a device that has volume unlocked (e.g., AUX), pressing VOL+, VOL-, or Mute, will control the device's volume only in its own mode.

Unlocking All Volume Controls (Global Volume Unlock)

1. Press and hold Setup until the selected mode key blinks twice, then release Setup.
2. Enter 9 - 9 - 3 and then press VOL+ once. The mode key will blink four times confirming unlock.
3. Now, volume controls for all devices can be independently controlled in their own modes.

Locking Volume Control To TV Mode (Restoring Global Volume Lock To The Default Mode)

1. Press TV once. Then, press and hold Setup until the TV key blinks twice, then release Setup.
2. Enter 9 - 9 - 3 and then press TV once. The mode key will blink twice confirming global lock.
3. Now, when you press VOL+, VOL-, or Mute, the volume of the selected device (e.g., TV) will be controlled regardless of the mode you have selected.

Reassigning Device Keys

The Comcast Custom 3-Device universal remote control can be set up to control a second device. For example, to have the unit control a TV, a Cable Box, and a second TV, you will need to reassign the unused AUX key to operate the second TV as follows:

1. On the remote control, press AUX once. Then press and hold Setup until the AUX key blinks twice, then release Setup.
2. Enter 9 - 9 - 2. The AUX key will blink twice.
3. Press TV once, then press AUX once. The AUX key will blink twice.
4. The AUX key is now ready to be programmed for your second TV. See Programming Device Control for instructions.

Programming Channel Control Lock

By default, the remote control's channel control capabilities are locked to the Cable Box. The affected keys are 0 ~ 9, CH+, CH-, Enter, and Last. This will guarantee that you do not inadvertently change a channel while in the TV mode. However, you can turn off this feature to allow full access to these keys in the TV and Cable modes.

Note: This feature does not affect the AUX mode.

De-Activating Channel Control Lock

1. On the remote control, press Cable once. Then press and hold Setup until the Cable key blinks twice, then release Setup.
2. Enter 9 - 7 - 3. Press CH- once. The Cable key will blink four times.
3. Now, the remote control will provide TV or cable channel control capabilities while in the TV or Cable mode.

Re-Activating Channel Control Lock

1. On the remote control, press Cable once. Then press and hold Setup until the Cable key blinks twice, then release Setup.
2. Enter 9 - 7 - 3. Press CH+ once. The Cable key will blink twice.
3. Now, regardless if you select the TV or Cable mode, only the channel control capability of your cable box will be accessible.

Troubleshooting

Manufacturer's Codes

Setup Codes For Audio Amplifiers

Setup Codes For Audio Receivers

Setup Codes For Cable Boxes

Setup Codes For DVD Players

Setup Codes For Home-Theater In-A-Box Devices

Setup Codes For PVRs (or DVRs)

Setup Codes For TVs

Setup Codes For VCRs And TV/VCR Combos

Additional Information

The Comcast Custom 3-Device remote control does not have any user serviceable parts. Opening the case, except for the battery cover, may cause permanent damage to your remote control.

No part of this publication may be reproduced, transmitted, transcribed, stored in any retrieval system, or translated to any language, in any form or by any means, electronic, mechanical, magnetic, optical, manual, or otherwise, without the prior written permission of Comcast, Inc.

The stylized Comcast logo is a registered trademark in the US Patent and Trademark Office. All other product or service names are the property of their respective owners. Copyright Comcast, Inc., 2003.

Model Number: M1057A, Revision: 07/03