Unifi TV Content Update August 2025: Frequently Asked Questions (FAQ)

1. I am a Unifi TV Pack subscriber. How do I redeem the streaming apps bundled in the pack?

Redemption can be done via the MyUnifi App, Unifi UniVerse App, or the Unifi Selfcare Portal.

• Via MyUnifi App (For Unifi Home subscribers before 17 March 2025):
  1. Download the MyUnifi app and log in.
  2. Navigate to 'Menu' > 'TV Pack' > Select your Unifi Home account > 'Entertainment Pack' > 'View Details'.
  3. Tap 'Free' to redeem your app(s) and submit.
  4. Check your inbox for an activation email and follow the link.
  5. Enjoy your streaming apps on the Unifi TV Box or directly.
• Via Unifi UniVerse App (For Unifi Home subscribers from 17 March 2025):
  1. Download the Unifi UniVerse app and log in.
  2. Tap the dropdown arrow for your Unifi Home account to find your 'IPTV Service Account' (Unifi TV ID).
  3. Go to 'My Services' > 'View My Streaming Apps' > 'Activate'.
  4. Check your inbox for an activation email and follow the link.
  5. Enjoy your streaming apps on the Unifi TV Box or directly.
• Via Unifi Selfcare Portal:
  1. Go to https://selfcare.unifi.com.my/ and log in.
  2. On the homepage, navigate to 'My Accounts' > 'View Service' for your account.
  3. In the menu, click 'My Streaming Apps' and then click the 'Free' button to redeem.
  4. Check your inbox for an activation email and follow the link.
  5. Enjoy your streaming apps on the Unifi TV Box or directly.

Note: Each streaming app has its own login and activation steps. For detailed guides, visit: https://unifi.com.my/tv/index.html#/tv-directory/streaming-apps/

2. What are the streaming apps available on Unifi TV?

Unifi TV has partnered with 21 streaming apps, including:

• SUN NXT
• HBO Max
• CMGO
• YOUKU
• Vidio
• Durioo+
• Netflix
• SIAR
• MangoTV
• Disney+ Hotstar
• beIN SPORTS CONNECT
• SPOTV NOW
• WeTV
• Amazon Prime Video
• TVBAnywhere+
• iQIYI
• Viu
• ZEE5
• Simply South
• YuppTV
• BBC Player

3. What content is available on these streaming apps?

4. What streaming apps are bundled with Unifi TV Packs at no extra cost, and who is eligible to enjoy them?

All Unifi Home broadband customers are eligible for bundled streaming apps with Unifi TV Packs.

Ultimate Max Pack & Ultimate Plus Pack subscribers get access at no extra cost:

• Ultimate Max Pack (RM139.90): Unifi TV app, Netflix (Standard), Disney+ Hotstar (Basic), HBO Max (Standard), BBC Player, beIN SPORTS CONNECT, SPOTV NOW, Viu, iQIYI, SIAR, CMGO.
• Ultimate Plus Pack (RM103.90): Unifi TV app, Netflix (Basic), Disney+ Hotstar (Basic), HBO Max (Standard), BBC Player, beIN SPORTS CONNECT, SPOTV NOW, SIAR, CMGO.

Other Ultimate Pack subscribers get access at no extra cost:

• Ultimate Pack (RM60): Unifi TV app, Disney+ Hotstar (Basic), beIN SPORTS CONNECT, SPOTV NOW, BBC Player, SIAR, CMGO.
• Ultimate Pack (RM49.90 - promo ended 30 Nov 2022): Unifi TV app, Disney+ Hotstar (Basic), beIN SPORTS CONNECT, SPOTV NOW, BBC Player, SIAR, CMGO.
• Ultimate Pack (RM59.90 - promo ended 30 Nov 2022): Unifi TV app, Disney+ Hotstar (Basic), beIN SPORTS CONNECT, SPOTV NOW, BBC Player, Viu, iQIYI, SIAR, CMGO.

New and existing subscribers of the following packs also get access at no extra cost:

• Family Pack: Unifi TV app, HBO Max (Standard), beIN SPORTS CONNECT, SPOTV NOW, BBC Player, SIAR, CMGO.
• Movies Pack: Unifi TV app, HBO Max (Standard), Disney+ Hotstar (Basic), CMGO.
• Kids Pack: Unifi TV app, Disney+ Hotstar (Basic).
• Sports Pack: Unifi TV app, beIN SPORTS CONNECT, SPOTV NOW.
• Aneka Plus Pack: Unifi TV app, Vidio, SIAR.
• Ruby Plus Pack: Unifi TV app, TVBAnywhere+ (VOD Zone).
• Varnam Plus Pack: Unifi TV app, Simply South.

5. How can I watch the streaming apps?

Streaming apps are best viewed on the Unifi TV Box. They can also be downloaded on mobile phones or tablets via app stores or watched on Smart TVs.

6. I am a Unifi TV Pack subscriber and I have redeemed the access to streaming apps bundled with my pack at no extra cost. How long do I get to enjoy this offering?

You can enjoy this offering for as long as you remain a Unifi TV Pack subscriber. There will be no additional charges to your existing monthly subscription upon activation.

Disclaimer: TM reserves the right to amend, add, or change the channel and streaming app list as per T&C.

7. What are the streaming app offerings available for Unifi TV add-on or a la carte subscription?

Unifi TV Pack and Unifi Home subscribers can enjoy special add-on subscriptions for selected streaming apps:

8. I am a Unifi TV Pack subscriber, and I have subscribed to the streaming app with special add-on price. How long do I get to enjoy the discounted price?

The discounted price is not a short-term offer. You will enjoy the special price for as long as your Unifi TV Pack or Unifi Home subscription remains active.

The streaming apps available with special add-on subscription are:

• SUN NXT
• HBO Max
• CMGO
• YOUKU
• Vidio
• Durioo+
• SIAR
• MangoTV
• Disney+ Hotstar
• TVBAnywhere+
• iQIYI
• Viu
• Simply South
• ZEE5
• YuppTV
• WeTV

9. How many devices can I access the streaming apps on?

The streaming apps can be accessed across various numbers of devices, including via Unifi TV Box.

10. I am a Unifi TV Pack subscriber. When should I redeem the new streaming apps?

There is no specific time limit to redeem bundled streaming apps. However, it is recommended to redeem them as soon as possible to start enjoying the entertainment. Redemption can be done via the MyUnifi app, Unifi UniVerse app, or the Unifi portal at https://selfcare.unifi.com.my/

11. Can I switch or change my current streaming app to another one of my choice?

For Varnam Plus Pack, Aneka Plus Pack, Ruby Plus Pack, and Ultimate Pack Promo campaign offerings, you can switch to one of the following apps:

• CMGO
• MangoTV
• Viu
• iQIYI
• Simply South
• ZEE5
• WeTV
• TVBAnywhere+ (VOD Zone)
• YOUKU
• Vidio

You can switch the bundled streaming app once every month. Access to the current app continues until its expiry date, with the new app's subscription starting the day after.

Switching can be done via the MyUnifi app, Unifi UniVerse app, or the Unifi portal at https://selfcare.unifi.com.my/

12. Can I switch the streaming apps bundled with my Unifi TV Pack multiple times?

Yes, for Varnam Plus Pack, Aneka Plus Pack, Ruby Plus Pack, and Ultimate Pack Promo campaign offerings, you can switch apps once every month, multiple times, at no additional cost. You can only switch to one app from the list provided (CMGO, MangoTV, Viu, iQIYI, Simply South, ZEE5, WeTV, TVBAnywhere+ (VOD Zone), YOUKU, Vidio).

Switching can be done via the MyUnifi app, Unifi UniVerse app, or the Unifi portal at https://selfcare.unifi.com.my/

13. Why should I subscribe to the streaming apps via Unifi instead of subscribing directly to the app?

Subscribing via Unifi offers curated bundles, great add-on deals, and the convenience of paying through a single Unifi bill each month.

14. I am not a Unifi TV Pack subscriber. Can I subscribe to the streaming apps?

Yes, you can subscribe to streaming apps on a la carte basis via the MyUnifi app, Unifi UniVerse app, or the Unifi portal at https://selfcare.unifi.com.my/. The available apps include:

• SUN NXT (Via Unifi UniVerse app only. For Unifi Home subscribers before 17 March 2025, call 100 or visit nearest Unifi Store.)
• HBO Max
• CMGO
• YOUKU
• Vidio
• Durioo+
• Netflix (via Unifi TV Box only)
• SIAR
• MangoTV
• Disney+ Hotstar
• TVBAnywhere+
• Amazon Prime Video (via Unifi TV Box only)
• BBC Player
• YuppTV
• Viu
• Simply South
• ZEE5
• WeTV
• iQIYI

15. Why can't I subscribe to beIN SPORTS CONNECT and SPOTV NOW on a la carte basis?

Access to beIN SPORTS CONNECT and SPOTV NOW is exclusively available to subscribers of Unifi TV Family Pack, Sports Pack, Ultimate Pack, Ultimate Plus Pack, and Ultimate Max Pack at no additional cost.

16. How do I log in to these new streaming apps after I have successfully registered?

Login credentials vary by app:

You can also check the confirmation email received upon successful registration.

17. What if I forget my Unifi ID to redeem these streaming apps?

Your Unifi ID can be found in your monthly bill or accessed via the MyUnifi app, Unifi UniVerse app, or Unifi portal at https://selfcare.unifi.com.my/

18. I have not received the email confirmation after activating the streaming apps with complimentary access. What should I do?

Please wait a moment and try reloading your inbox, or check your spam/junk mail folder. If issues persist, contact Unifi via Live Chat on https://maya.unifi.com.my or the MyUnifi/Unifi UniVerse app.

19. What if I forget my password to the streaming app?

Refer to the email and SMS received when you redeemed the streaming app.

20. Can I change my password on the streaming app?

Password changes depend on the specific streaming app's login features.

21. Can I watch content from the streaming apps using Unifi TV Box (white colour)?

Streaming apps are available on Unifi TV Box (Android TV box) only. Options include upgrading to a Unifi TV Box (RM20/month), subscribing to Unifi TV Packs that include the box, or watching via mobile apps.

22. I do not have any Unifi Home broadband subscription currently. Can I get the streaming app offering?

To enjoy streaming app benefits, a Unifi Home subscription with a Unifi TV Pack is required. Visit www.unifi.com.my/universe or the nearest TMpoint/Unifi Store to subscribe.

23. Am I able to use the streaming apps when I am connected to TM/Unifi network only?

For first-time activation, connecting to Unifi Wi-Fi is recommended for special deals. Once activated, streaming apps can be used on any stable internet connection, regardless of the provider.

24. I have an existing subscription with the streaming apps, can I subscribe to the same app via Unifi?

It is recommended to terminate your existing subscription first to avoid double charging when subscribing via Unifi.

25. I have an existing a la carte subscription to a streaming app with Unifi. Am I eligible to enjoy the special add-on price?

Yes, Unifi Home or Unifi TV Pack subscribers are eligible for special add-on prices. To get the special price, terminate your current subscription and resubscribe via MyUnifi app, Unifi UniVerse app, or the Unifi portal at https://selfcare.unifi.com.my/

26. Can I subscribe to more than one streaming app as add-on or a la carte?

Yes, you can enjoy the special add-on price for each streaming app. This can be done via MyUnifi app, Unifi UniVerse app, or the Unifi portal at https://selfcare.unifi.com.my/

27. I am an existing Unifi TV Pack subscriber with Streamyx (Unifi Lite) network (TVOS). Why am I unable to enjoy the special add-on for selected streaming apps?

The special add-on is only applicable for Unifi fibre customers with Unifi TV Packs.

28. I have subscribed to a streaming app as an add-on / a la carte. Why am I being billed twice with full amount in my Unifi bill, with no proration?

Upon successful subscription, you are billed for the current month and one month in advance. There is no proration as the service is rendered for the full term of 60 days as charged.

29. I want to redeem the bundled access to the streaming apps that comes with my Unifi TV Pack, at no extra cost. Is there a separate contract terms applied to this?

No, there are no separate contract terms. Access is governed by the Unifi TV Pack terms and conditions. Bundled apps include:

• Ultimate Max Pack: Unifi TV app, Netflix (Standard), Disney+ Hotstar (Basic), HBO Max (Standard), BBC Player, beIN SPORTS CONNECT, SPOTV NOW, Viu, iQIYI, SIAR, CMGO.
• Ultimate Plus Pack: Unifi TV app, Netflix (Basic), Disney+ Hotstar (Basic), HBO Max (Standard), BBC Player, beIN SPORTS CONNECT, SPOTV NOW, SIAR, CMGO.
• Ultimate Pack: Unifi TV app, Disney+ Hotstar (Basic), beIN SPORTS CONNECT, SPOTV NOW, BBC Player, SIAR, CMGO.
• Ultimate Pack Promo campaign: Includes additional Viu & iQIYI.
• Family Pack: Unifi TV app, HBO Max (Standard), beIN SPORTS CONNECT, SPOTV NOW, BBC Player, SIAR, CMGO.
• Movies Pack: Unifi TV app, HBO Max (Standard), Disney+ Hotstar (Basic), CMGO.
• Kids Pack: Unifi TV app, Disney+ Hotstar (Basic).
• Sports Pack: Unifi TV app, beIN SPORTS CONNECT, SPOTV NOW.
• Varnam Plus Pack: Unifi TV app, Simply South.
• Aneka Plus Pack: Unifi TV app, Vidio, SIAR.
• Ruby Plus Pack: Unifi TV app, TVBAnywhere+ (VOD Zone).

You are also bound by the terms and conditions of individual streaming apps.

30. Why do I see an expiry date when I redeem certain streaming apps with bundled access?

Do not worry. You are entitled to the streaming app access with your Unifi TV Pack subscription. Please disregard the expiry date shown on the app and continue enjoying the content.

31. What are the payment options available for the streaming apps?

Payment is encouraged via Unifi billing (direct carrier billing). Other channels include:

• MyUnifi app or Unifi UniVerse app
• Unifi portal: https://selfcare.unifi.com.my/
• Selected online banking portals
• Nearest TMpoint/Unifi Store or TMpoint Authorised Dealer (TAD)
• POS Malaysia

For more payment channels, visit http://i.unifi.my/paymentchannel.

32. Why does my Unifi TV Box display an empty/black screen?

To resolve an empty/black screen issue on the Unifi TV Box, follow these steps:

1. Go to 'Settings'.
2. Select 'Apps'.
3. Select 'Unifi TV'.
4. Click on 'Clear cache'.

33. What is the new HBO Max streaming app rebranding all about?

On 9th July 2025, Warner Bros. Discovery announced HBO Max as the new brand for its streaming service (previously known as Max). This change does not affect existing Unifi TV subscribers' access to the Max streaming app.

34. What are the new HBO Max offerings with Unifi TV compared to HBO GO?

Features of HBO Max subscription plans:

*Limits apply

35. I am an existing subscriber to HBO GO with Unifi TV. How do I sign in to HBO Max?

Starting 19th November 2024, download the HBO Max app. Sign in using your existing HBO GO account credentials to continue streaming.

36. I am an existing subscriber to HBO GO with Unifi TV. I want to stream HBO Max, but I cannot access the app with my email & password. What should I do?

If you encounter issues accessing the HBO Max app, contact the HBO Max Help Center at https://help.hbomax.com.

37. How do I watch CMGO streaming app?

Download the CMGO app. On Unifi TV Box, navigate to the Unifi TV app, select 'Apps', and then CMGO. For personal devices, refer to the CMGO FAQ page for compatible devices: https://cmgo.com/footer/information/faq.

38. What is this new Aneka Plus Pack with Vidio streaming app offering starting 1st February 2024?

From 1st February 2024, new and existing Aneka Plus Pack subscribers receive bundled access to the Vidio streaming app at no extra cost. Redeem access via MyUnifi app, Unifi UniVerse app, or Unifi portal at http://selfcare.unifi.com.my.

39. I have subscribed to Aneka Plus Pack and redeemed my bundled Viu before 1st February 2024. What will happen to my Viu access?

Your Viu access continues at no extra cost as long as your Aneka Plus Pack subscription is active.

40. I have subscribed to Aneka Plus Pack and redeemed my bundled Viu before 1st February 2024. How do I get access to Vidio?

You can subscribe to Vidio as an add-on for RM8.40/month or switch your active streaming app from Viu to Vidio for free. Access these options via MyUnifi app, Unifi UniVerse app, or Unifi portal at http://selfcare.unifi.com.my.

41. Why are some titles/genres available on the Vidio app/website but not on the Vidio app with Unifi TV?

Some titles and genres may be unavailable in Malaysia due to broadcast rights restrictions. Content not available includes Premier League (EPL), UEFA Champions League, Korean dramas, Anime, and over 40 live channels.

42. I have subscribed to the Vidio Premium plan with Unifi (Aneka Plus Pack or a la carte). Why do I still need to pay additionally for 'Express' episodes?

Vidio Premium subscribers can access 'Express' episodes one week in advance by paying an additional RM2 per episode, payable via Google Pay and Apple Pay.

43. What is this new Ruby Plus Pack with TVBAnywhere+ streaming app offering starting 15th January 2024?

From 15th January 2024, new and existing Ruby Plus Pack subscribers receive bundled access to the TVBAnywhere+ app's VOD Zone at no extra cost. Redeem access via MyUnifi app, Unifi UniVerse app, or Unifi portal at http://selfcare.unifi.com.my.

44. I have subscribed to Ruby Plus Pack and redeemed my bundled MangoTV before 15th January 2024. What will happen to my MangoTV access?

You can continue streaming MangoTV at no extra cost as long as your Ruby Plus Pack subscription is active.

45. I have subscribed to Ruby Plus Pack and redeemed my bundled MangoTV before 15th January 2024. How do I get access to TVBAnywhere+?

You can subscribe to TVBAnywhere+ as an add-on for RM9.90/month or switch your MangoTV app to TVBAnywhere+ (VOD Zone) for free. Access these options via MyUnifi app, Unifi UniVerse app, or Unifi portal at http://selfcare.unifi.com.my.

46. What is the new Netflix plans update all about?

On 14th November 2024, Netflix announced new subscription plan rates, effective immediately. These changes affect Unifi TV subscribers with Netflix via a la carte or upgrade plans.

47. What are the new prices for Netflix plans?

48. Who are the affected subscribers and what are the changes to their Netflix entitlement?

49. When will I be charged with the subscription rate?

The new subscription rates take effect from your next billing cycle, starting in November or December 2024.

50. I am a subscriber of Unifi TV bundled with Netflix. Will I be affected with this Netflix price update?

Your current Netflix bundled offering with Unifi TV Packs is not affected. However, if you previously upgraded your Netflix plan, the additional monthly charges for the upgrade will reflect the new pricing in your next billing cycle in December.

51. With this new change, will I get a refund if I terminate my Netflix subscription today?

No refunds will be issued for the remaining period if you cancel your subscription midway through the month or billing cycle. You will continue to have access until the end of the current cycle, and no further fees will be charged.

52. How will I be notified of the new Netflix plan update?

Notifications are sent via SMS and the Unifi TV Website (www.unifi.com.my/tv) starting 21st November 2024.

53. I already have an existing Netflix subscription. How do I link it to the Netflix entitlement with Ultimate Plus Pack or Ultimate Max Pack?

Link your existing Netflix account by submitting your Netflix credentials via MyUnifi app, Unifi UniVerse app, or Unifi portal. Netflix will continue to charge separately until your account is linked. If billed through Apple, cancel your Apple billing arrangement to avoid double billing.

54. I have an existing Netflix account. Do I get to retain my previous viewing history on the app once I redeem the access via Unifi?

Yes, viewing history is retained if your registered email address with Unifi matches your existing Netflix account, as you maintain your login credentials.

55. I would like to subscribe to Netflix with Ultimate Plus Pack or Ultimate Max Pack. How do I subscribe?

Existing Unifi subscribers can add on or upgrade via MyUnifi app, Unifi UniVerse app, or Unifi portal (https://selfcare.unifi.com.my/). New subscribers can subscribe via TMpoint/Unifi Store, by calling 100 (press 4), or online at https://unifi.com.my/universe. Netflix's Terms of Use are at https://help.netflix.com/en/legal/termsofuse.

56. I have just subscribed to Ultimate Plus Pack with Netflix Basic Plan included at no extra cost. Can I upgrade/change my Netflix plan to Standard or Premium Plan?

Yes, you can upgrade your Netflix plan. Standard plan upgrade from Basic costs an additional RM20/month. Premium plan upgrade from Standard costs an additional RM13/month, and from Basic costs an additional RM33/month. Self-upgrades can be done via MyUnifi app, Unifi UniVerse app, Unifi portal, or Netflix.com ('Account' section).

57. I have just subscribed to Ultimate Plus Pack/Ultimate Max Pack with Netflix. How do I redeem my Netflix account?

After subscription, you will receive an email/SMS from Netflix and Unifi. Click the activation link or use the MyUnifi app, Unifi UniVerse app, or Unifi portal (https://selfcare.unifi.com.my/). On Netflix, select 'Sign up' or 'Sign in' and enter your credentials. Click 'Start Watching'.

58. I have Ultimate Plus Pack with Netflix Basic Plan (previous plan). I have upgraded the Netflix plan to Standard/Premium Plan (new plan). What should I expect to see on my next bill?

Your bill will show prorated charges for the old (Basic) and new (Standard/Premium) plans based on your billing date. For more information, visit https://help.netflix.com/en/node/22.

59. How do I watch Netflix streaming app on Unifi TV Box?

Ensure your Unifi TV Box firmware is updated (automatic, pop-up notification, or manual update via Settings > Device Preference > About > System Update). Once done, link your Netflix account to start streaming.

60. Why is Netflix streaming app not working on my Unifi TV Box?

Netflix certification is specific to certain Unifi TV Box models. You can stream Netflix on other compatible devices; refer to Netflix help pages for compatibility: https://devices.netflix.com/en.

61. I forgot my Netflix account/password. How can I recover it?

Account recovery is available via MyUnifi app, Unifi UniVerse app, or Unifi portal (http://selfcare.unifi.com.my/). Follow steps to recover your account, including resetting your password via email link.

62. I have just subscribed to Ultimate Plus/Max Pack with Netflix Basic/Standard Plan, am I entitled to get a 30-day free trial for Netflix?

The 30-day free trial is for new subscribers only and does not include Netflix offerings.

63. I already have an active subscription with SIAR using the same email address. Can I use the same email address to enjoy SIAR with Unifi?

Yes, you can use the same email address. However, you must cancel your existing SIAR subscription first at https://siar.my.

64. I have forgotten my password to login to SIAR. What should I do?

You can reset your password at https://siar.my/akaun/ and click on 'Forgot your password?'.

65. I would like to update my login email address to a new one. Can I do so?

Currently, you cannot change your registered login email address.

66. Can I update my email address for my app profile?

You can edit personal information, change passwords, or add security information via 'Account Management' after logging in.

67. How can I manage (add/edit/remove) my registered devices?

Navigate to Me > Settings > Account and Security > Login to device management.

68. I have selected and redeemed iQIYI as my choice of streaming app. Why do I get to enjoy VIP access when my subscription info stated that it is Standard plan?

Subscribing to iQIYI via Unifi grants VIP access for enhanced content streaming.

69. Which login options should I choose when I have redeemed the exclusive access to iQIYI streaming app?

For the mobile app, select 'Log in via SMS'. For Unifi TV Box, select 'Log in with iQIYI account'.

70. I am an existing iQIYI a la carte subscriber at RM8.90/month. Will I be affected by the price change to RM11.90?

No, you will not be affected. You can continue to subscribe to iQIYI a la carte at RM8.90/month.

71. I am an existing iQIYI subscriber at RM5.90/month because I have subscribed during the special Unifi TV Pack add-on campaign period. Will I be affected by the price change to RM11.90 for a la carte subscription?

No, you will not be affected. You can continue to subscribe to iQIYI as an add-on at RM5.90/month.

72. Why can't I log in to Viu using the credentials received via confirmation email and SMS?

For first-time activation, your device must be connected to Unifi Home Wi-Fi. Once connected, register and log in using your Viu account to enjoy exclusive access included in your Unifi TV Pack subscription.

73. How do I login to Viu using the credentials received via confirmation email and SMS?

Steps to log in:

1. Install the Viu app and turn off mobile data to ensure connection to Unifi Home Wi-Fi.
2. Open the Viu app or viu.com on a mobile browser (not desktop/laptop). Select 'Continue with Email or Mobile'.
3. Enter your registered mobile number without the leading '0' (e.g., 123456789 for 0123456789).
4. Verify and enter the OTP received to start streaming.

74. What is the new Disney+ Hotstar subscription rate announcement all about?

On 24th March 2024, Disney+ Hotstar announced changes to its subscription plans and rates, effective 24th April 2024. This affects Unifi TV subscribers accessing Disney+ Hotstar via bundled packs or a la carte.

75. I am a subscriber of Unifi TV Pack with Disney+ Hotstar. Will I be affected with the new price change?

Yes, all existing Unifi TV subscribers with Disney+ Hotstar access via bundled packs or a la carte will be affected by the new subscription rate changes.

76. Do I have to pay more from my current subscription, after 24th April 2024?

For existing Unifi TV Pack subscribers, your current monthly subscription remains unchanged, and your plan will be upgraded to Premium Plan at no extra cost until your Unifi Home contract ends. After that, your plan will switch to the Basic Plan at the same monthly fee. To continue with Premium, upgrade via MyUnifi app, Unifi UniVerse app, or Unifi Selfcare portal at https://selfcare.unifi.com.my/. Refer to Question 72 for Basic and Premium plan details.

77. When will I be charged with the new subscription rate?

The new subscription rate affects a la carte quarterly subscribers at RM54.90 for 3 months, effective 24th April 2024. For existing Unifi TV Pack subscribers, your plan upgrades to Premium at no extra cost until your Unifi Home contract ends.

78. What are the new Disney+ Hotstar subscription rates available with Unifi TV?

Features for new Disney+ Hotstar plans:

79. Who are the affected subscribers and what are the changes in Disney+ Hotstar subscription?

80. I am a subscriber of Unifi TV Pack bundled with Disney+ Hotstar. Will there be changes, rebates or refunds in my monthly subscription fee?

There will be no changes, rebates, or refunds to your monthly Unifi TV Pack subscription fee, as the bundle includes channels and streaming apps.

81. I am a subscriber of Unifi TV bundled with Disney+ Hotstar. What happens to my Premium Plan after my Unifi Home contract ends?

Your Disney+ Hotstar app access will switch to the Basic Plan when your Unifi Home contract ends. You can continue enjoying the Premium Plan by upgrading at an additional RM9.90/month for up to 3 concurrent streams and 4K video quality, via MyUnifi app, Unifi UniVerse app, or Unifi Selfcare portal at https://selfcare.unifi.com.my.

82. I am a Unifi TV Pack subscriber with Disney+ Hotstar a la carte at RM16/month. What happens to my Premium Plan until the end of my Disney+ Hotstar billing cycle?

Starting 24 April 2024, you will continue to enjoy the special price of RM16/month (RRP RM24.90/month) until the end of your Disney+ Hotstar billing cycle. Afterwards, your access will be switched to the Basic Plan.

83. I am a Unifi subscriber with Disney+ Hotstar a la carte at RM54.90 for 3 months. What will happen to my subscription?

Starting 24 April 2024, your Disney+ Hotstar app access will be upgraded to Premium Plan at no extra cost until the end of your current billing cycle. Your access will then be automatically terminated by Disney+ Hotstar, and you will not be charged in the following month. To continue, subscribe to Unifi TV Packs bundled with Disney+ Hotstar access at no additional cost via https://home.unifi.com.my/UYWcampaignCLM?slofCode=CLMP14. More info on Unifi TV Packs: https://unifi.com.my/tv/offerings/tv-packs.

84. I would like to subscribe to Disney+ Hotstar as an a la carte only. Why can't I subscribe anymore?

The a la carte subscription of Disney+ Hotstar with new rates is not yet available. Stay tuned for updates via https://unifi.com.my/tv/offerings/tv-packs.

85. With this new change, will I get a refund if I terminate my Disney+ Hotstar a la carte subscription today?

If you cancel midway through the billing cycle, no refund will be issued for the remaining period. You can continue to use the service until the end of the billing cycle. Access will be discontinued from the next cycle, with no further charges.

*Note: For Disney+ Hotstar a la carte (RM54.90 for 3 months), billing is based on Disney's retail price and billed on a three (3)-month basis.

86. How will I be notified of the new Disney+ Hotstar subscription rate?

Announcements will be made via SMS and the Unifi TV Website (www.unifi.com.my/tv) starting 8th April 2024.

87. What if I want to use a different mobile number, which is not registered to my Unifi account for my Disney+ Hotstar access?

You can update your registered mobile number by contacting Unifi at https://maya.unifi.com.my (processing within 3 business days) or via https://activate.unifi.com.my/ott/profile.aspx under 'Manage My Streaming Apps' (after 30 days of activation).

88. I have an existing Disney+ Hotstar account. Do I get to retain my previous viewing history on the app once I redeemed the access via Unifi?

Yes, viewing history is retained if your registered mobile number with Unifi matches your existing Disney+ Hotstar account, as you maintain your login credentials.

89. I am entitled to Disney+ Hotstar with my Unifi subscription. Why have I not received notification to access the app?

First, check your MyUnifi app or Unifi UniVerse app to confirm if your bundled entitlement is redeemed. If not indicated, redeem it via MyUnifi app, Unifi UniVerse app, or Unifi Selfcare portal at http://selfcare.unifi.com.my. For further assistance, use Live Chat on https://maya.unifi.com.my or the MyUnifi/Unifi UniVerse app.

90. I have an existing Disney+ Hotstar account and I also have Unifi TV Ultimate Pack registered to the same mobile number. How do I update my subscription so I can enjoy the bundled access entertainment?

You can use another mobile number for bundled access with Unifi TV Ultimate Pack. If you wish to keep the same number, contact Disney+ Hotstar customer service for service cancellation before activating the bundled entitlement with Unifi.

91. Can non-Unifi TV Packs subscribers access Disney+ Hotstar?

Yes, non-Unifi TV Packs subscribers can enjoy Disney+ Hotstar on a la carte basis at RM54.90 for three (3) months via MyUnifi app, Unifi UniVerse app, or Unifi Selfcare portal at http://selfcare.unifi.com.my. Billing is on a quarterly basis via your Unifi bill.

92. What are the terms of my access to Disney+ Hotstar?

Your subscription starts upon opt-in or entitlement. By subscribing, you confirm you have read, understood, and accepted the terms and conditions, including:

• General Terms and Conditions (OTT App Subscription): https://unifi.com.my/tv/tnc/streaming-apps
• Terms and Conditions for Unifi TV Packs: https://unifi.com.my/tv/tnc/tv-packs
• Disney+ Hotstar Terms of Use: https://www.hotstar.com/my/terms-of-use
• Disney+ Hotstar Global Privacy Policy: https://privacy.thewaltdisneycompany.com/en/current-privacy-policy/
• Disney+ Hotstar Supplemental Privacy Policy: https://privacy.thewaltdisneycompany.com/en/current-privacy-policy/supplemental-privacy-policy-for-malaysia/

93. I am an existing YuppTV a la carte subscriber at RM12.50/month (subscribed before 31 December 2022) OR RM15/month (subscribed before 24 October 2023). Will I be affected by the price change to RM20/month?

No, you will not be affected. You can continue to subscribe to YuppTV a la carte at RM12.50/month or RM15/month.

94. If I terminate my Unifi Home account, can I continue to enjoy the exclusive deals with the streaming apps?

No, streaming app subscriptions and exclusive deals are exclusive to your Unifi Home account.

95. How do I cancel my streaming app subscriptions?

Reach out via digital platforms: Live Chat at https://maya.unifi.com.my or MyUnifi app/Unifi UniVerse app.

96. Will I get a refund if I terminate my special add-on or a la carte streaming app subscription?

Unfortunately, no refunds are issued for the remaining period if you cancel midway through the billing cycle. Service continues until the end of the cycle, with no further charges.

*Note: For Disney+ Hotstar a la carte (RM54.90 for 3 months), billing is based on Disney's retail price and billed on a three (3)-month basis.

97. Who should I contact if I need any assistance or have service enquiry on streaming apps with Unifi?

• Live Chat: https://maya.unifi.com.my or MyUnifi app/Unifi UniVerse app
• Email: help@tm.com.my
• Facebook: https://www.facebook.com/weareunifi/
• X (Twitter): https://x.com/unifi

98. Where can I get more info on the streaming apps?

For more information, check the respective streaming apps' Terms & Conditions (T&C) and Frequently Asked Questions (FAQ) from the links below: