JBL BAR 500MK2

Important Safety Instructions

Please read these safety instructions carefully before using the product.

Verify Line Voltage Before Use

The JBL BAR 500MK2 is designed for use with 100-240 volt, 50/60 Hz AC power sources. Using the unit with a voltage other than that for which it is intended can create a safety and fire hazard and may damage the unit. If you have any questions about the voltage requirements for your specific model or about the line voltage in your area, consult your retailer or a service representative before plugging the unit into a wall outlet.

Do Not Use Extension Cords

To avoid safety hazards, use only the power cord supplied with your unit. Extension cords are not recommended for use with this product. If power cords are used with electrical equipment, do not place the power cord under blankets or carpets, or place heavy objects on them. Damaged power cords should be replaced immediately by an authorized service center with cords that meet factory specifications.

Handle the AC Power Cord Gently

When unplugging the power cord from the AC outlet, always pull the plug head and pull. Never pull the cord itself. If you intend to leave this speaker unused for an extended period, unplug the plug head from the AC outlet.

Do Not Open the Cabinet

This product contains no user-serviceable parts. Opening the cabinet may expose you to the risk of electric shock, and any modification to the product will void your warranty. If water accidentally enters the unit, unplug it from the AC power source immediately and consult an authorized service center.

Introduction

Thank you for purchasing the JBL BAR 500MK2, designed to deliver an exceptional 3D surround sound experience for your home entertainment system. We recommend taking a few minutes to read this manual to familiarize yourself with the product, its installation, and its operation.

For most product functions and support, you may need to update the product's software via the internet in the future. Please refer to the software update section in this manual to ensure your product has the latest software updates.

Designs and specifications are subject to change without prior notice. For any questions regarding the soundbar, installation, or operation, please contact your retailer or customer service representative, or visit our website: www.jbl.com.

JBL One App

With the JBL One app, you can:

• Easily complete product setup.
• Connect to music streaming services.
• Discover new music with integrated music services.
• Get access to software updates when available.
• Customize audio settings.
• Access additional features.

Note: Subscriptions may be required and are not provided by the JBL One app.

App screen illustrations may vary depending on software updates. Always follow the app instructions.

For more information, see "5. Connecting to Your Wi-Fi Network" and "7.5 Streaming via Your Wi-Fi Network".

What's in the Box

Carefully open the box and check that the following components are included. If any component is damaged or missing, do not use it and contact your retailer or the appropriate service representative.

Soundbar

The main soundbar unit.

Subwoofer

The wireless subwoofer.

Remote Control (2 x AAA batteries included)

Includes batteries.

Power Cords

Power cords for the soundbar and subwoofer. Note: The number of power cords and plug type may vary by region.

HDMI Cable

An HDMI cable (1.2 meters / 3.9 feet).

Wall Mount Kit

Includes brackets and screws for wall mounting.

Product Information & Wall Mount Template

Contains product details and a template for wall mounting.

Product Overview

Soundbar Front/Top Panel

1. Status Indicator: Displays the current status of the unit.

• Solid white: System is operating normally.
• Fast blinking white: System is in Wi-Fi setup mode.
• Solid amber: Software is being updated.
• Slow blinking white: Network connection is unstable or not connected.
• Solid white: Network is connected.
• Solid yellow: Wi-Fi connection is weak.

2. Volume Control: Adjusts the volume up or down.

• Press the buttons to decrease or increase volume.
• Press both buttons simultaneously to mute or unmute the sound.
• Press and hold both buttons for more than 10 seconds to enter Wi-Fi setup mode.

3. Microphone: Used for voice calibration.

4. Source Selection: Cycles through available audio sources.

• Press to power on.
• Select audio source: TV (default, HDMI / HDMI OUT, OPTICAL / OPTIC), Bluetooth, or HDMI IN.
• Press and hold for 3 seconds to enter Bluetooth pairing mode.

Soundbar Rear Panel

1. / POWER: Connect to the power supply system using the provided power cord.

2. USB: For service or firmware updates. Also for MP3 playback with USB storage devices (US version only).

3. HDMI / HDMI IN: Connect to the HDMI output of your digital device.

4. TV Connection Ports: Connect to the HDMI ARC / HDMI eARC input on your TV.

5. OPTICAL: Connect to the optical audio input on your TV or digital device.

Subwoofer

The subwoofer connects wirelessly to the soundbar.

• Status Indicator:
• Solid white: Connected.
• Fast blinking white: Pairing mode.
• Solid amber: Re-pairing mode.

2. Power Connector: Connect to the power supply system using the provided power cord.

Remote Control

1. Power Button: Turns the unit on or puts it into standby mode.

2. +/- Buttons: Adjusts volume up or down. Press and hold to continuously adjust volume.

3. Mute Button: Mutes or unmutes the audio.

4. Special Sound Effect Buttons:

• Virtual Dolby Atmos Button: Toggles Virtual Dolby Atmos sound effects on or off (default: ON).
• Bass Button: Selects bass level (1/2/3/4/5, default: 3).

Placement

Tabletop Placement

Place the product on a flat, stable surface. Refer to the recommended clearances shown below.

Diagram Description: A visual guide showing the soundbar and subwoofer positioned on a table with recommended distances from walls and the viewing area. Key distances indicated are: >4m/13ft (viewing distance), 1-6m/3-20ft (optimal listening distance), 2.5-3.0m/8.2-9.8ft (subwoofer to soundbar), and >10cm/4" (clearance above soundbar).

Notes:

• Ensure the power cord is properly connected to a power source.
• Do not place any objects on top of the product.

Wall-Mounting

Diagram Description: Step-by-step visual guide for wall mounting the soundbar. It shows using a template to mark holes, drilling holes, installing wall anchors, and attaching the soundbar to the wall brackets. Key measurements for drilling and bracket placement are provided.

Notes:

• Ensure the wall can support the weight of the soundbar.
• Mount only on a vertical wall.

Connections

5.1 Connecting Your TV and Digital Devices

Connect the soundbar to your TV using the provided HDMI cable or an optional optical cable to play audio through the soundbar. HDMI connection supports digital audio and video transmission simultaneously, making it the preferred choice.

Notes: If both HDMI and optical cables are connected for TV audio, HDMI connection takes precedence.

HDMI-CEC compatibility is not guaranteed with all devices.

HDMI cable (for digital device connection) and optical cable are sold separately.

5.1.1 TV (HDMI eARC)

Recommended for the best Dolby Atmos experience.

Diagram Description: Shows connections between the TV and the soundbar using HDMI cables. The TV's HDMI ARC/eARC port connects to the soundbar's HDMI OUT (TV ARC/TV eARC) port. Another HDMI cable connects the soundbar's HDMI IN port to a source device.

Instructions:

1. Connect the soundbar to your TV's HDMI IN (eARC) port using the provided HDMI cable.
2. Ensure HDMI-CEC and HDMI eARC are enabled on your TV. Refer to your TV's owner's manual for details.

5.1.2 TV (HDMI ARC)

Diagram Description: Shows connections for HDMI ARC. The TV's HDMI ARC port connects to the soundbar's HDMI OUT (TV ARC/TV eARC) port. Another diagram shows connecting a source device (like a Blu-ray player) to the soundbar's HDMI IN port.

Instructions:

1. Connect the soundbar to your TV's HDMI IN (ARC) port using an HDMI cable.
2. Turn on your digital device. The soundbar and TV should wake from standby mode and automatically switch to the input source.

Note: To select the HDMI IN source on the soundbar, press the Source button ( E ) on the soundbar or the TV button on the remote control.

TV Remote Control Setup

Check if your TV supports HDMI-CEC. If your TV supports HDMI-CEC, follow the instructions in your TV's user manual to enable functions. You can then control the soundbar's volume (+/-), mute, source selection, and standby power using your TV remote.

TV Remote Control IR Learning

This feature allows the soundbar to learn IR commands from your TV remote, enabling you to control basic functions with your TV remote.

1. Press and hold the Source ( E ) and Volume Up (+) buttons on the soundbar simultaneously for 3 seconds until "LEARNING" is displayed.
2. Aim your TV remote at the soundbar and follow the on-screen instructions to program the buttons.
3. When "POWER", "VOL+", "VOL-", or "MUTE" is displayed, press the corresponding button on your TV remote.
4. Press and hold the Source ( E ) and Volume Up (+) buttons again for 3 seconds to exit "EXIT LEARNING" mode. The soundbar will automatically revert to the last selected source.

Note: If no operation is performed for 30 seconds, the TV remote control learning mode will exit automatically, and the learned functions will be cleared.

5.1.3 Optical

Diagram Description: Shows connecting the soundbar to the TV using an optical cable. It also shows connecting a source device to the soundbar via HDMI.

Instructions:

1. Connect the soundbar to your TV using the provided optical cable.
2. Connect your digital device to the soundbar using an HDMI cable (V2.0 or later).

Note: Select the TV source to play audio from the optical cable (see "7.2 Streaming via TV Source").

5.2 Connecting Your Bluetooth Device

Connect the soundbar to your smartphone, tablet, or laptop via Bluetooth to play audio.

Diagram Description: Shows a smartphone connecting to the soundbar via Bluetooth. The soundbar displays "BT PAIRING" and then "BT CONNECTED". The range is indicated as < 10 m / 33 ft.

Instructions:

1. Press the Source button ( E ) on the soundbar or the ¥ button on the remote control to select the Bluetooth source.
2. Turn on Bluetooth on your Bluetooth device and search for “JBL BAR 500MK2” within three minutes.
3. Once connected, you will hear an audible confirmation.

Reconnecting to the Last Connected Device

When the soundbar enters standby mode, it remembers the last connected device. When you switch to the Bluetooth source again, the soundbar will automatically reconnect to the last connected device.

Pairing with Other Bluetooth Devices

1. Press and hold the Source ( E ) button on the soundbar or the ¥ button on the remote control until "BT PAIRING" is displayed.
2. Follow step 2 in "5.2.1 Connecting Your Bluetooth Device".
3. If the device was previously paired with the soundbar, unpair the soundbar from the device first, then reconnect.

Notes:

• Bluetooth connection may be interrupted if the distance between the soundbar and the Bluetooth device exceeds 10 meters (33 ft).
• Electronic devices may cause radio frequency interference. Keep devices that emit electromagnetic waves, such as microwave ovens and wireless LAN devices, away from the soundbar.

5.3 Connecting to Your Wi-Fi Network

The JBL BAR 500MK2 supports streaming services via the JBL One app, Google Cast, AirPlay, and Spotify Connect.

Diagram Description: Shows a smartphone connecting to a Wi-Fi network and then to the soundbar for setup. The JBL One app is shown on the smartphone. It indicates steps for Wi-Fi setup.

Instructions:

1. On the soundbar, enter Wi-Fi setup mode by pressing any button to power on, then if the soundbar is not connected to a network, it will display "HELLO" followed by "SETUP WIFI".
2. Connect your Android™ or iOS device to your home Wi-Fi network and download the JBL One app.
3. Launch the JBL One app and follow the on-screen instructions to complete the Wi-Fi setup.

Notes:

• If the soundbar is not detected by the JBL One app, press and hold the Source ( E ) and Volume Up (+) buttons simultaneously for more than 10 seconds to re-enter Wi-Fi setup mode.
• You can rename the speaker in the JBL One app on your Android or iOS device.
• With your iOS device, you can add the soundbar to the Apple Home app and manage it with other AirPlay-compatible speakers.
• If the soundbar is added to your home Wi-Fi network with your iOS device, you can start AirPlay streaming from AirPlay-compatible apps (see "7.5.2 Streaming via AirPlay").

Setup

6.1 Power Connection

Diagram Description: Shows connecting the soundbar and subwoofer to power outlets using their respective power cords. The soundbar display shows "LOAD" then "HELLO". The subwoofer status light indicates connection.

Instructions:

1. Connect the soundbar to the power supply using the provided power cord. The soundbar display will show "LOAD" and then "HELLO".
2. Connect the subwoofer to the power supply using the provided power cord. The subwoofer will automatically pair with the soundbar. The status light will turn solid white.

Notes:

• Only use the provided power cord.
• Ensure all other connections are made before connecting the power (see "5.1 Connecting Your TV and Digital Devices").

6.2 3D Surround Sound

Experience immersive 3D surround sound for a personalized listening environment.

6.2.1 Sound Calibration

This feature optimizes the sound for your specific room acoustics.

Diagram Description: Shows the remote control with the CALIBR button highlighted. It indicates pressing CALIBR to start calibration, then pressing it again to confirm. The soundbar display shows "CALIBRATION", "CALIBRATING", and finally "DONE".

Instructions:

1. Press the
2. Press the

Notes:

• All buttons except the Source ( E ) button on the remote control are disabled during calibration.
• During calibration, the ambient sound will be captured. Press and hold

6.2.2 Dolby Atmos

Enjoy height effects when playing movies on TV/HDMI IN sources with virtual Dolby Atmos.

Diagram Description: Shows a person watching TV with the soundbar. It indicates the "ON ATMOS" and "OFF ATMOS" settings on the remote control.

Instructions:

1. Connect your Blu-ray player or streaming device as described in "5.1 Connecting Your TV and Digital Devices" and play content.
2. Press the DC button on the remote control to toggle height effects on or off (default: ON).

Notes:

• If you do not want any height effects during playback, turn off the Dolby Atmos sound effects.
• Dolby Atmos sound effects are only applicable to Dolby Atmos audio content.

6.2.3 Bass Adjustment

Adjust the bass level as needed.

Diagram Description: Shows the remote control with the BASS buttons labeled LVL1 through LVL5.

Instructions: Press the BASS buttons ( / ) on the remote control to switch between bass levels. The soundbar will display "LVL1" through "LVL5" (default: "LVL3").

Powering On

7.1 Power On / Auto Standby / Auto Wake

Instructions:

1. Press any button on the soundbar or the U button on the remote control to power on. The subwoofer will automatically reconnect to the soundbar. The status indicator will turn solid white.

7.1.1 Power On

Press any button on the soundbar or the U button on the remote control to power on.

7.1.2 Auto Standby

If the soundbar remains inactive for 10 minutes, it will automatically enter standby mode. "STDBY" will be displayed. When you turn the soundbar on again, it will resume to the last selected source.

The subwoofer will also enter standby mode, and its status indicator will turn solid amber.

7.1.3 Auto Wake

In standby mode, the soundbar will automatically wake up under the following conditions:

• When your TV is connected to the soundbar via HDMI eARC/ARC and your TV is turned on.
• When your digital device (e.g., TV tuner, DVD/Blu-ray player, game console) is connected to the soundbar via HDMI and your digital device is turned on.
• When the soundbar is connected to your home network and audio is streamed via a music streaming service.

7.2 Streaming via TV Source

With the connected soundbar, you can enjoy TV audio through the soundbar.

Diagram Description: Shows a TV connected to the soundbar via HDMI ARC and Optical cables. The remote control is shown with the TV button highlighted.

Instructions:

1. Set your TV to output audio to external speakers and disable the TV's internal speakers. Refer to your TV's owner's manual for details.
2. Ensure your soundbar is properly connected to your TV (see "5.1 Connecting Your TV and Digital Devices").
3. To select the TV source, press the Source button ( E ) on the soundbar or the TV button on the remote control. "TV" will be displayed, indicating the TV source is selected.

Note: If your soundbar is connected to your TV via both HDMI and optical cables, select the HDMI source for TV audio.

7.2.1 TV Remote Control Setup

Check if your TV supports HDMI-CEC. If it does, follow your TV's user manual to enable functions. You can then control the soundbar's volume, mute, source selection, and standby power using your TV remote.

TV Remote Control IR Learning

This feature allows the soundbar to learn IR commands from your TV remote, enabling you to control basic functions with your TV remote.

1. Press and hold the Source ( E ) and Volume Up (+) buttons on the soundbar simultaneously for 3 seconds until "LEARNING" is displayed.
2. Aim your TV remote at the soundbar and follow the on-screen instructions to program the buttons.
3. When "POWER", "VOL+", "VOL-", or "MUTE" is displayed, press the corresponding button on your TV remote.
4. Press and hold the Source ( E ) and Volume Up (+) buttons again for 3 seconds to exit "EXIT LEARNING" mode. The soundbar will automatically revert to the last selected source.

Note: If no operation is performed for 30 seconds, the TV remote control learning mode will exit automatically, and the learned functions will be cleared.

7.3 Streaming via HDMI IN Source

Using the connected soundbar, your digital device can play video, and the soundbar can play audio.

Diagram Description: Shows a TV connected to the soundbar via HDMI IN, and a source device connected to the soundbar's HDMI IN port.

Instructions:

1. Ensure your soundbar is properly connected to your TV and digital device (see "5.1 Connecting Your TV and Digital Devices").
2. Turn on your digital device. The soundbar and TV should wake from standby mode and automatically switch to the input source.

Note: To select the HDMI IN source on the soundbar, press the Source button ( E ) on the soundbar or the HDMI button on the remote control.

HDMI-CEC compatibility is not guaranteed with all devices.

7.4 Streaming via Bluetooth Source

Stream audio from your Bluetooth device to the soundbar using Bluetooth.

Diagram Description: Shows a Bluetooth device connected to the soundbar, with the range indicated as < 10 m / 33 ft.

Instructions:

1. Press the Source button ( E ) on the soundbar or the ¥ button on the remote control to select the Bluetooth source.
2. Ensure your soundbar is properly connected to your Bluetooth device (see "5.2 Connecting Your Bluetooth Device").
3. Start audio playback on your Bluetooth device.
4. Adjust the volume on the soundbar, remote control, or your Bluetooth device.

7.5 Streaming via Your Wi-Fi Network

The soundbar supports audio streaming but not video streaming.

When streaming music via Wi-Fi, if you start playback on a second connected device, playback will stop on the first connected device.

Ensure the following before you start:

• Make sure your Android or iOS device is connected to the same Wi-Fi network as your soundbar (see "5.3 Connecting to Your Wi-Fi Network").

7.5.1 Google Cast

Stream audio from your Android or iOS device to the soundbar using Google Cast.

On your Android or iOS device:

1. Launch the JBL One app and ensure Google Cast is enabled.
2. Play music from a Google Cast-enabled app and tap the Cast icon ( 5 ) to select the soundbar you are connected to.

7.5.2 Streaming via AirPlay

Stream audio from your iOS device to the soundbar via AirPlay.

On your iOS device:

1. Access Control Center by swiping down from the top-right corner.
2. Tap the AirPlay icon ( © ) to select the connected soundbar and start audio streaming from the app.

7.5.3 Streaming via JBL One App

Stream audio to the soundbar from music services available through the JBL One app.

On your Android or iOS device: Launch the JBL One app, select music services, and then start streaming music to the connected soundbar.

Notes:

• Subscriptions may be required and are not provided by the JBL One app.
• Use the (Moment) button to access your presets.
• Configure your (Moment) function as desired.

7.6 Multi-room Playback

Use the multi-room playback system to stream music from your Android or iOS device to various AirPlay or Google Cast-enabled speakers.

7.6.1 Google Cast

Connect multiple soundbars enabled with Google Cast to the same network via the Google Home app, assign them to different rooms, and then group them as needed.

Use your smartphone or tablet's Google Cast-enabled app.

Play music and tap the Play icon ( K ) to select the grouped speakers.

7.6.2 AirPlay

Instructions:

1. Access Control Center (iOS) on your device.
2. Tap the AirPlay icon ( © ) to select multiple connected speakers as needed.
3. Start streaming music from the app.

Advanced Usage

8.1 Audio Settings (Audio Sync)

Use the audio sync function to align audio and video, ensuring that the sound for your video content is not delayed.

Instructions:

1. Press and hold the TV button on the remote control for 3 seconds, then press +. "SYNC" will be displayed.
2. Within 5 seconds, press + or - on the remote control to adjust the audio delay to match the video. The audio sync adjustment time will be displayed.

Note: You can also adjust the audio delay via the JBL One app.

8.2 Reset to Factory Settings

Press and hold the Source ( E ), Volume Up (+), and Volume Down (-) buttons simultaneously for more than 5 seconds. "RESET" will be displayed. The soundbar will automatically restart upon completion of the factory reset.

8.3 Software Update

Connect the soundbar to your network. Software updates will be performed automatically when available online.

Notes:

• "WAIT": Software is being updated.
• "DONE": Software update is complete.

Subwoofer Re-pairing

The soundbar and subwoofer are paired at the factory. They will automatically connect and pair when powered on. In some cases, you may need to pair them manually.

Diagram Description: Shows the subwoofer with the SUB PAIRING button and the remote control with the BASS button highlighted.

Instructions to re-enter subwoofer pairing mode:

1. Press and hold the SUB PAIRING button on the back of the subwoofer until the white indicator light blinks rapidly.
2. To enter subwoofer pairing mode on the soundbar, press and hold the BASS button on the remote control for 3 seconds, then press -. "SUB PAIRING" will be displayed, indicating the subwoofer is ready to pair.
3. "SUB PAIRED" will be displayed when the subwoofer is paired.

Note: If pairing is not completed within 3 minutes, the subwoofer will exit pairing mode and enter standby mode. The white indicator light will turn off. To re-enter pairing mode, press the button again.

Product Specifications

General Description

• Model: BAR 500MK2 (Soundbar Unit)
• Model: BAR 500MK2 SUB (Subwoofer Unit)
• System: 5.1 Channel
• Power Requirement: 100 - 240 V AC, ~ 50/60 Hz
• Total Speaker Output Power*: 750 W (Max @THD 1%)
• Soundbar Output Power**: 450 W (Max @THD 1%)
• Subwoofer Output Power***: 300 W (Max @THD 1%)
• Soundbar Transducers: 5 x (42 x 80) mm oval drivers, 4 x 20 mm (0.75”) tweeters
• Subwoofer Transducer: 10” (260 mm)
• Networked Standby Power: <2.0 W
• Operating Temperature: 0 °C - 45 °C

HDMI Specifications

• HDMI Video Input: 1
• HDMI Video Output (with enhanced return channel, eARC): 1
• HDMI HDCP Version: 2.3
• HDR: HDR10+, Dolby Vision

Audio Specifications

• Frequency Response: 40 Hz - 20 kHz (-6 dB)
• Audio Input: Optical, Bluetooth, USB (USB playback is available on US version. For other versions, USB is for service only.)

USB Specifications (Audio playback is for US version only)

• USB Port: Type A
• USB Specification: 5 V DC, 0.5 A
• Supported File Formats: mp3
• MP3 Codec: MPEG 1 Layer 2/3, MPEG 2 Layer 3, MPEG 2.5 Layer 3
• MP3 Sampling Rate: 16 - 48 kHz
• MP3 Bitrate: 80 - 320 kbps

Wireless Connectivity Details

• Bluetooth Version: v5.3
• Bluetooth Profiles: A2DP v1.3, AVRCP v1.5
• Bluetooth Transmitter Frequency Range: 2400 MHz - 2483.5 MHz
• Bluetooth Transmitter Power: <15 dBm (EIRP)
• Wi-Fi: IEEE 802.11 a/b/g/n/ac/ax (2.4 GHz / 5 GHz)
• 2.4G Wi-Fi Transmitter Frequency Range: 2412 - 2472 MHz (2.4 GHz ISM band, 11 channels in North America, 13 channels in Europe and other regions)
• 2.4G Wi-Fi Transmitter Power: <20 dBm (EIRP)
• 2.4G Wireless Transmission Range: 2406 - 2474 MHz
• 2.4G Wireless Transmitter Power: <10 dBm (EIRP)
• 5G Wi-Fi Transmitter Frequency Range: 5.15 - 5.35 GHz, 5.470 - 5.725 GHz, 5.725 - 5.825 GHz
• 5G Wi-Fi Transmitter Power: 5.15 - 5.25 GHz <23 dBm, 5.25 - 5.35 GHz <20 dBm, 5.725 - 5.825 GHz <14 dBm (EIRP)

Note: For Australia/New Zealand, the 5.6 - 5.64 GHz band will be disabled.

Dimensions

• Main Soundbar Dimensions (L x H x W): 940 x 50.5 x 104 mm / 37" x 2.0" x 4.1"
• Subwoofer Dimensions (L x H x W): 325 x 400 x 325 mm / 12.8" x 15.7" x 12.8"
• Soundbar Weight: 2.9 kg / 6.5 lbs
• Subwoofer Weight: 8.1 kg / 17.8 lbs
• Package Dimensions (L x H x W): 1020 x 395 x 490 mm / 40.2" x 15.6" x 19.3"
• Package Weight: 18.0 kg / 39.68 lbs (EMEA/UK/AU/NZ), 15.86 kg / 34.97 lbs (US)

RMS @THD 1% - 375 W

** RMS @THD 1% - 225 W

*** RMS @THD 1% - 150 W

Troubleshooting

System

• Unit does not power on:
• Check if the power cord is plugged into the power source and the soundbar.

• Soundbar is unresponsive to button presses:
• Reset the soundbar to factory settings (see "8.2 Reset to Factory Settings").

Sound

• No sound from the soundbar:
• Check if the soundbar is muted.
• Ensure the correct audio input source is selected on the remote control.
• Verify that the soundbar is properly connected to your TV or other device.
• Reset the soundbar to factory settings (see "8.2 Reset to Factory Settings").

• Distorted sound or echo:
• If playing TV audio through the soundbar, ensure your TV is muted or its internal speakers are disabled.
• Audio and video are not synchronized.
• Enable the audio sync function to synchronize audio and video (see "8.1 Audio Settings (Audio Sync)").

• No Dolby Atmos height effects:
• Ensure your digital device is connected to the soundbar via HDMI T / HDMI IN port, if your TV only supports HDMI ARC (see "5.1.2 TV (HDMI ARC)").
• Enjoy Dolby Atmos height effects when playing movies from TV / HDMI sources. Dolby Atmos is not supported for audio streaming via Bluetooth or other apps (like Google Cast or AirPlay).

Bluetooth

• Device cannot connect to the soundbar:
• Ensure Bluetooth is enabled on your device.
• If the soundbar is already connected to another Bluetooth device, reset Bluetooth (see "5.2.3 Pairing with Other Bluetooth Devices").
• If your Bluetooth device was previously paired with the soundbar, reset Bluetooth on the soundbar, unpair the soundbar from the device, and then reconnect the Bluetooth device to the soundbar (see "5.2.3 Pairing with Other Bluetooth Devices").

• Poor audio quality from connected Bluetooth device:
• Bluetooth reception is poor. Move the source device closer to the soundbar or remove any obstacles between the source device and the soundbar.

• Connected Bluetooth device keeps disconnecting:
• Bluetooth reception is poor. Move the source device closer to the soundbar or remove any obstacles between the source device and the soundbar.

Wi-Fi

• Cannot connect to Wi-Fi:
• Ensure Wi-Fi is enabled.
• Make sure you have selected the correct network and entered the correct password.
• Ensure your router or modem is powered on and within range.

Trademarks

Bluetooth®

The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by HARMAN International Industries, Incorporated is under license. Other trademarks and trade names are those of their respective owners.

Works with Apple AirPlay

Use of the "Works with Apple" badge means that an accessory has been designed to work specifically with the technology identified in the badge and has been certified by the developer to meet Apple performance standards. Apple, and AirPlay are trademarks of Apple Inc., registered in the U.S. and other countries and regions. To use AirPlay with JBL Bar 500MK2, the latest version of iOS, iPadOS, or macOS is recommended.

HDMI

The terms HDMI, HDMI High-Definition Multimedia Interface, HDMI trade dress and the HDMI Logos are trademarks or registered trademarks of HDMI Licensing Administrator, Inc.

Spotify

Use your phone, tablet or computer as a remote control for Spotify. Go to spotify.com/connect to learn how. The Spotify Software is subject to third party licenses found here: https://www.spotify.com/connect/third-party-licenses.

Wi-Fi CERTIFIED™

The Wi-Fi CERTIFIED™ Logo is a registered trademark of Wi-Fi Alliance®.

Dolby Vision, Dolby Atmos

Dolby, Dolby Vision, Dolby Atmos, and the double-D symbol are registered trademarks of Dolby Laboratories Licensing Corporation. Manufactured under license from Dolby Laboratories. Confidential unpublished works. Copyright © 2012-2024 Dolby Laboratories. All rights reserved.

Roon Ready

Being Roon Ready means that HARMAN uses Roon streaming technology, for an incredible user interface, simple setup, rock-solid daily reliability, and the highest levels of audio performance, without compromise.

Works with Samsung SmartThings

Works with Google Home, Works with Google Cast

Google, Android, Google Home, Google Cast and other marks are trademarks of Google LLC. Google Assistant is not available in certain languages and countries. Availability and performance of certain features, services, and applications are device and network dependent and may not be available in all areas.

Open Source License Information

This product includes Open Source Software licensed under the GPL. For your convenience, the source code and relevant build instructions can be found at: https://harman-webpages.s3.amazonaws.com/Harman_One_OS_C_package_license_list.htm

For any further questions regarding the open source components in this product, please contact us at:

Harman Deutschland GmbH
HATT- Open Source, Gregor Krapf-Gunther, Parkring 3
85748 Garching bei Munchen, Germany

Or via email at: OpenSourceSupport@Harman.com.