2020 Toyota C-HR Pre-Delivery Service (PDS)

Applicability

Introduction

Pre-Delivery Service (PDS) is a critical step in satisfying new car customers. Customer feedback indicates the following areas deserve special attention when performing PDS:

• Careful inspection for paint chips/scratches and body dents/dings
• Proper operation of electrical accessories
• Interior cleanliness
• Proper function of mechanical systems

Customer retention and proper maintenance of vehicles are and have always been a major focus for Toyota. To help remind customers that regular service is essential to the proper maintenance of their vehicle, dealers are required to install a service reminder sticker before delivery. By doing this, customers will be reminded to return to your dealership for service. (See PDS Check Sheet item 8 of “Final Inspection and Cleaning.”)

A new PDS Check Sheet has been developed for the 2020 model year C-HR. Some check points have been added, expanded, or clarified. Bulletins are available for items in bold type.

Warranty Information

Warranty Policy

If the need for additional repairs or adjustment is noted during the PDS, the required service should be performed under warranty. Reimbursement will be managed under the warranty policy.

The Warranty Policy and Procedures Manual requires that you maintain the completed PDS Check Sheet in the customer's file. If you cannot produce a completed form for each retailed vehicle upon TMS and/or Region/Distributor audit, the PDS payment amount will be subject to debit.

An additional Repair Order completed in conjunction with normal PDS must have time punch/flags for service. If multiple repairs are performed, separate time flags must be punched for each repair.

Required Tools & Equipment

*Essential SST.

NOTE

• Only ONE of the Techstream units listed above is required.
• Software version 14.20.019 or later is required.
• Additional Techstream units may be ordered by calling Approved Dealer Equipment (ADE) at 1-800-368-6787.

Before Inspection

When performing new car PDS, install the D/C cut fuse before moving the vehicle from the storage lot so that Functional Operation checks can begin as soon as the vehicle is moved into the service stall.

1. Install D/C cut fuse (30A) – see Check Sheet
2. Initialize/update the Entune™ 3.0 App Suite Connect – T-SB-0143-18

Functional Operation

Apply parking brake, cycle ignition “IG-ON,” place gear selector in “R,” turn on lights and rear defogger, unlock all doors, release fuel door, and open rear hatch.

1. Check dome, courtesy, map, and sun visor lights*
2. Check warning/indicator lights, gauges, and horn
3. Check windshield wipers and washers
4. Check headlights, instrument lights, turn signals, emergency flashers, and brake lights
5. Check inside/outside rear view mirror operation/adjustment
6. Check USB and 12V power outlets. Check the power outlets using electrical accessories designed for this use.
7. Check backup camera operation
8. Check audio/navigation* systems, set clock, and change vehicle settings to C-HR. For navigation, set the destination search area to the correct location.
9. Add dealer contact information for Call Dealer head unit function – OM10658U. See Navigation and Multimedia System Owner's Manual pg. 55 for Entune™ 3.0 Premium Audio and pg. 56 Entune™ 3.0 Audio with DCM and Audio Plus with DCM.
10. Install shift-lock override button cover*

Walkaround Inspection

Starting at the left front door, check window and door lock operation from master power switch, if equipped. Continue around vehicle in a counterclockwise direction checking each door and window operation, child door locks, seat belts, interior condition, all lights, and luggage compartment contents. Finish by checking headlight aim.

1. Check Smart Key System* – See Repair Manual
2. Check door and door lock operation, including each wireless remote control/theft deterrent system*
3. Check window operation
4. Check that engine starts with all keys
5. Check that child safety door locks are in normal (unlocked) position
6. Check seats and seat belt operation
7. Check rear defogger/rear view mirror defoggers*
8. Check side marker, tail, backup, and license plate lights
9. Check luggage compartment light* and trim appearance
10. Adjust spare tire pressure, inspect for damage, and check jack and tool installation
11. Check headlight aim. Refer to the Repair Manual for procedures.

Under Hood

1. Check engine oil level
2. Check brake fluid level. Visually inspect using see-through reservoirs.
3. Check engine coolant level
4. Check windshield washer fluid level
5. Check battery State-Of-Charge (SOC) using digital battery system analyzer. Refer to Service Bulletin No. T-SB-0007-19, Battery Maintenance During PDS.

   NOTE Battery SOC should be a minimum of 75%. Please enter the SOC reading on the space provided on the Check Sheet and attach the printout to the Check Sheet.

6. Inspect for fuel, oil, coolant, and other fluid leaks

Under Vehicle (On Hoist)

1. Remove disc brake anti-rust covers/anti-corrosion wheel film* – PD017-04. Visually inspect rotors for rust.

   NOTE For best rotor rust prevention, retain wheel film on vehicle until just before delivery to the customer.

2. Inspect tires for defects/damage
3. Initialize Tire Pressure Warning System (TPWS) – see Check Sheet
4. Install wheel covers/caps/spare tire wheel covers*
5. Check CVT for fluid leaks
6. Inspect for fuel, oil, coolant, and other fluid leaks
7. Inspect under the vehicle for damage, rust, etc.
8. Visually check bolts and nuts on chassis and powertrain for looseness
9. Install front wheel opening extension pads – see Check Sheet

Road Test

A complete road test helps promote customer satisfaction. Drive the vehicle over a variety of road surfaces and driving conditions. Check for unusual noise and driving performance.

1. Check cold engine operation. Check starting and fast idle operation performance.
2. Check engine operation during warm-up. Check that engine operates smoothly during warm-up. Check for unusual noise, engine vibration, rough idle, etc.
3. Check engine operation at normal operating temperature. Check engine performance over a broad range of driving conditions, including idle quality, acceleration, cruise, and deceleration.
4. Check CVT operation. Check CVT operation, including operation in each range, neutral start switch, and shift lock system.
5. Check brake and parking brake operation. Check brake function, including unusual noise, parking brake performance, and all related brake system indicator lights.
6. Check steering operation and off-center/vehicle pull/flutter. Check steering function. Check steering off-center/vehicle pull/flutter.
7. Inspect for abnormal noise and vibration
8. Inspect for squeaks and rattles
9. Check Blind Spot Monitor System*
10. Check front and rear* heater and A/C operation
11. Check cruise control operation*. Check cruise control, including On-Off switch, Set/Coast, Resume/Accel, and Cancel functions.
12. Check front seat heater operation*
13. Check driver's seat memory operation*

Final Inspection and Cleaning

1. Remove interior protective covers, unnecessary labels, tags, etc. (Remove protective covers just before delivery to the customer). Remove plastic covers from door panels, seats, head restraints, and sun visors, as required. Remove labels, tags, and stickers (except those containing owner information).

   NOTE Consumer information labels, such as airbag information warning and bumper information labels, must be left on the vehicle until delivery to a retail customer.

2. Visually inspect all interior parts for installation, damage, fit, dirt, etc.
3. Verify floor mat application and install using retaining clips* – T-SB-0158-18
4. Remove Rapgard™ and clear protective bumper film*. Ensure that all glue residue is removed.
5. Wash and clean vehicle
6. Inspect paint finish for scratches, chips, rust, dents, damage, etc.
7. Inspect exterior body parts for proper installation, damage, rust, etc.
8. Place service reminder sticker on inside of windshield, top left corner. Complete the mileage or date recommendation and apply the service reminder sticker to the inside of the windshield, top left corner. You may use your current service reminder sticker.
9. Place Owner's Manual portfolio* in glove box
10. Install front license plate and mounting bracket* – see Check Sheet
11. Perform Techstream Health Check. Perform a Health Check to ensure that Diagnostic Trouble Codes (DTCs) are not present. Health Check results can be printed for the customer at delivery, or for the dealer file, using the Diagnostic Report function.

*Inspect or install when equipped or required.