Philips 243S5 Series LCD Monitor User Manual
This electronic user's guide is intended for anyone who uses the Philips monitor. Take time to read this user manual before you use your monitor. It contains important information and notes regarding operating your monitor.
The Philips guarantee applies provided the product is handled properly for its intended use, in accordance with its operating instructions and upon presentation of the original invoice or cash receipt, indicating the date of purchase, dealer's name and model and production number of the product.
1. Important
1.1 Safety Precautions and Maintenance
Warnings
Use of controls, adjustments or procedures other than those specified in this documentation may result in exposure to shock, electrical hazards and/or mechanical hazards. Read and follow these instructions when connecting and using your computer monitor.
Operation
- Please keep the monitor out of direct sunlight, very strong bright lights, and away from any other heat source. Lengthy exposure to this type of environment may result in discoloration and damage to the monitor.
- Remove any object that could fall into ventilation holes or prevent proper cooling of the monitor's electronics.
- Do not block the ventilation holes on the cabinet.
- When positioning the monitor, make sure the power plug and outlet are easily accessible.
- If turning off the monitor by detaching the power cable or DC power cord, wait for 6 seconds before attaching the power cable or DC power cord for normal operation.
- Please use the approved power cord provided by Philips at all times. If your power cord is missing, please contact your local service center. (Please refer to Customer Care Consumer Information Center)
- Do not subject the monitor to severe vibration or high impact conditions during operation.
- Do not knock or drop the monitor during operation or transportation.
Maintenance
- To protect your monitor from possible damage, do not put excessive pressure on the LCD panel. When moving your monitor, grasp the frame to lift; do not lift the monitor by placing your hand or fingers on the LCD panel.
- Unplug the monitor if you are not going to use it for an extensive period of time.
- Unplug the monitor if you need to clean it with a slightly damp cloth. The screen may be wiped with a dry cloth when the power is off. However, never use organic solvents, such as alcohol, or ammonia-based liquids to clean your monitor.
- To avoid the risk of shock or permanent damage to the set, do not expose the monitor to dust, rain, water, or excessive moisture environment.
- If your monitor gets wet, wipe it with a dry cloth as soon as possible.
- If foreign substance or water gets in your monitor, please turn the power off immediately and disconnect the power cord. Then, remove the foreign substance or water, and send it to the maintenance center.
- Do not store or use the monitor in locations exposed to heat, direct sunlight, or extreme cold.
- In order to maintain the best performance of your monitor and use it for a longer lifetime, please use the monitor in a location that falls within the following temperature and humidity ranges: Temperature: 0-40°C (32-104°F), Humidity: 20-80% RH.
Important Information for Burn-in/Ghost Image
- Always activate a moving screen saver program when you leave your monitor unattended. Always activate a periodic screen refresh application if your monitor will display unchanging static content. Uninterrupted display of still or static images over an extended period may cause “burn in”, also known as “after-imaging” or “ghost imaging”, on your screen.
- “Burn-in”, “after-imaging”, or “ghost imaging” is a well-known phenomenon in LCD panel technology. In most cases, the “burned in” or “after-imaging” or “ghost imaging” will disappear gradually over a period of time after the power has been switched off.
Service
- The casing cover should be opened only by qualified service personnel.
- If there is any need for any document for repair or integration, please contact your local service center. (Please refer to the chapter of "Consumer Information Center")
- For transportation information, please refer to "Technical Specifications".
- Do not leave your monitor in a car/trunk under direct sunlight.
1.2 Notational Descriptions
The following subsections describe notational conventions used in this document.
Notes, Cautions and Warnings
Throughout this guide, blocks of text may be accompanied by an icon and printed in bold or italic type. These blocks contain notes, cautions or warnings. They are used as follows:
- ?Note: This icon indicates important information and tips that help you make better use of your computer system.
- ⚠️Caution: This icon indicates information that tells you how to avoid either potential damage to hardware or loss of data.
- ❗Warning: This icon indicates the potential for bodily harm and tells you how to avoid the problem.
Some warnings may appear in alternate formats and may not be accompanied by an icon. In such cases, the specific presentation of the warning is mandated by the relevant regulatory authority.
1.3 Disposal of Product and Packing Material
Waste Electrical and Electronic Equipment-WEEE
This marking on the product or on its packaging illustrates that, under European Directive 2012/19/EU governing used electrical and electronic appliances, this product may not be disposed of with normal household waste. You are responsible for disposal of this equipment through a designated waste electrical and electronic equipment collection. To determine the locations for dropping off such waste electrical and electronic, contact your local government office, the waste disposal organization that serves your household or the store at which you purchased the product.
Your new monitor contains materials that can be recycled and reused. Specialized companies can recycle your product to increase the amount of reusable materials and to minimize the amount to be disposed of.
All redundant packing material has been omitted. We have done our utmost to make the packaging easily separable into mono materials.
Please find out about the local regulations on how to dispose of your old monitor and packing from your sales representative.
2. Setting Up the Monitor
2.1 Installation
Package Contents
The package includes: Philips monitor, stand components (base, column, neck), power cord, DP cable, VGA cable, Audio cable, HDMI cable, DVI cable, CD containing the User's Manual and monitor drivers. The exact cables included may vary by region.
Install Base Stand
For 243S5LDAB:
- Place the monitor face down on a soft and smooth surface, taking care to avoid scratching or damaging the screen.
- Attach the base column with the monitor until it clicks into position.
- Hold the monitor base stand with both hands and firmly insert the base stand into the base column.
For 243S5LJMB/243S5LHMB:
- Place the monitor face down on a soft and smooth surface, taking care to avoid scratching or damaging the screen.
- Hold the stand with both hands. Gently attach the stand to the VESA mount area. Use a screwdriver to tighten the assembly screws, and secure the stand to the monitor tightly. Gently attach the base to the stand. Use your fingers to tighten the screw located at the bottom of the base, and secure the base to the stand tightly.
Connecting to your PC
For 243S5LDAB:
- Ports: 1 AC power input, 2 HDMI input, 3 DVI-D input, 4 VGA input, 5 Audio input, 6 Earphone output, 7 Kensington anti-theft lock.
For 243S5LJMB:
- Ports: 1 AC power input, 2 USB upstream, 3 USB downstream, 4 DP input, 5 DVI-D input, 6 HDMI input, 7 VGA input, 8 Audio input, 9 Earphone output, 10 Kensington anti-theft lock.
For 243S5LHMB:
- Ports: 1 AC power input, 2 HDMI input, 3 VGA input, 4 Audio input, 5 Earphone output, 6 Kensington anti-theft lock.
Connection Steps:
- Connect the power cord to the back of the monitor firmly.
- Turn off your computer and unplug its power cable.
- Connect the monitor signal cable (HDMI, DVI, DP, or VGA) to the corresponding video connector on the back of your computer.
- Plug the power cord of your computer and your monitor into a nearby outlet.
- Turn on your computer and monitor. If the monitor displays an image, installation is complete.
2.2 Operating the Monitor
Front View Product Description
The front of the monitor features the power button and control keys for navigating the On-Screen Display (OSD) menu.
Control Keys and Functions
| Button | Function |
|---|---|
| 1 (Power) | Switch monitor's power ON and OFF. |
| 2 / OK | Access the OSD menu. Confirm the OSD adjustment. |
| 3 | Return to previous OSD level. |
| 4 | Change the signal input source. |
| 5 (Up/Down Arrows) | Adjust the OSD menu. Adjust the speaker volume. |
| 7 (AUTO) | Automatically adjust the monitor. |
2. Description of the On Screen Display (OSD)
On-Screen Display (OSD) is a feature in all Philips LCD monitors that allows users to adjust screen performance or select functions directly through an on-screen instruction window. A user-friendly interface is provided.
OSD Interface Examples:
- For 243S5LDAB: Input options include VGA, DVI, HDMI 1.4. Menu items include Picture, Audio, Color, Language, and OSD Setting.
- For 243S5LJMB: Input options include VGA, DVI, HDMI 1.4, DisplayPort. Menu items include Picture, Audio, Color, Language, and OSD Setting.
- For 243S5LHMB: Input options include VGA, HDMI 1.4. Menu items include Picture, Audio, Color, Language, and OSD Setting.
Using Control Keys: Press the Up (▲) and Down (▼) buttons at the front bezel of the monitor to move the cursor, and press the OK button to confirm the choice or change.
The OSD Menu Structure
The OSD menu is organized into Main Menu categories (Input, Picture, Audio, Color, Language, OSD Setting, Setup) with corresponding Sub Menus for adjustments. For example, under 'Input', options include VGA, DVI, HDMI 1.4, and DisplayPort. Under 'Picture', adjustments like Picture Format, Brightness, Contrast, Sharpness, SmartResponse, SmartContrast, Gamma, Pixel Orbiting, and Over Scan are available. 'Audio' includes Volume and Mute. 'Color' offers Color Temperature, sRGB, and User Define options. 'Language' supports multiple languages including English, Deutsch, Español, Français, Italiano, Polski, Русский, Svenska, Türkçe, Čeština, Українська, 简体中文, 繁體中文, 日本語, and 한국어. 'OSD Setting' includes Horizontal, Vertical, Transparency, and OSD Time Out. 'Setup' includes Auto, H. Position, V. Position, Phase, Clock, Resolution Notification, Reset, and Information.
3. Resolution Notification
This monitor is designed for optimal performance at its native resolution of 1920 × 1080 @ 60 Hz. When the monitor is powered on at a different resolution, an alert is displayed on screen: "Use 1920 × 1080 @ 60 Hz for best results." Display of the native resolution alert can be switched off from Setup in the OSD (On Screen Display) menu.
4. Physical Function
Tilt: The monitor can be tilted from -5° to 20°.
Swivel: The monitor can be swiveled from -175° to +175°.
Height Adjustment: The monitor height can be adjusted by up to 130mm.
Pivot: The monitor can be rotated 90° for portrait orientation.
2.3 Remove Base Stand and Base
Remove the Base Stand
Before disassembling the monitor base, follow these instructions to avoid damage or injury.
For 243S5LDAB:
- Place the monitor face down on a smooth surface, taking care to avoid scratching or damaging the screen.
- Press the locking clips to detach the base stand away from the base column.
- Press the release button to detach the base column.
For 243S5LJMB/243S5LHMB:
- Extend the monitor base to its maximum height.
- Place the monitor face down on a smooth surface, taking care to avoid scratching or damaging the screen.
- Loosen the assembly screws, then detach the neck from the monitor.
Note: This monitor accepts a 100mm × 100mm mounting interface.
3. Image Optimization
3.1 SmartContrast
What is it?
SmartContrast is a unique technology that dynamically analyzes displayed content and automatically optimizes an LCD monitor's contrast ratio for maximum visual clarity and viewing enjoyment. It steps up backlighting for clearer, crisper, and brighter images or dims backlighting for clear display of images on dark backgrounds.
Why do I need it?
You want the very best visual clarity and viewing comfort for every type of content. SmartContrast dynamically controls contrast and adjusts backlighting for clear, crisp, bright gaming and video images, or displays clear, readable text for office work. By reducing your monitor's power consumption, you save on energy costs and extend the lifetime of your monitor.
How does it work?
When you activate SmartContrast, it will analyze the content you are displaying in real time to adjust colors and control backlight intensity. This function will dynamically enhance contrast for a great entertainment experience when viewing videos or playing games.
4. Technical Specifications
Picture/Display
| Attribute | Specification |
|---|---|
| Monitor Panel Type | TN-LCD |
| Backlight | W-LED system |
| Panel Size | 23.6" W (59.9 cm) |
| Aspect Ratio | 16:9 |
| Pixel Pitch | 0.272 × 0.272 mm |
| SmartContrast | 10,000,000:1 |
| Response Time (typ.) | 5ms |
| SmartResponse Time (typ.) | 1ms |
| Optimum Resolution | 1920 × 1080 @ 60Hz |
| Viewing Angle | 170° (H)/160° (V) @ C/R > 10 |
| Display Colors | 16.7M |
| Vertical Refresh Rate | 56Hz - 76Hz |
| Horizontal Frequency | 30kHz - 83kHz |
| sRGB | YES |
Connectivity
| Attribute | Specification |
|---|---|
| Signal Input | 243S5LDAB: VGA (Analog), DVI (Digital), HDMI1.4 × 1 243S5LJMB: VGA (Analog), DVI (Digital), HDMI1.4 × 1, DP 1.2 × 1 243S5LHMB: VGA (Analog), HDMI1.4 × 1 |
| Input Signal | Separate Sync, Sync on Green |
| Audio in/out | PC audio-in, headphone out |
Convenience
| Attribute | Specification |
|---|---|
| Built-in speakers | 2W × 2 |
| User Convenience | OSD Languages: English, French, German, Spanish, Italian, Russian, Simplified Chinese, Portuguese, Turkish, Dutch, Swedish, Finnish, Polish, Czech, Korean, Japanese, Hungarian, Ukraine, Brazil Portuguese, Greek, Traditional Chinese |
| Other Convenience | Kensington Lock, VESA mount (100 × 100 mm) |
| Plug & Play Compatibility | DDC/CI, sRGB, Windows 7/8/8.1/10, Mac OSX |
Stand
| Attribute | Specification |
|---|---|
| Tilt | -5°/+20° |
| Swivel | -175°/+175° (243S5LJMB/243S5LHMB) |
| Height adjustment | 130mm (243S5LJMB/243S5LHMB) |
| Pivot | 90° (243S5LJMB/243S5LHMB) |
Power (243S5LDAB)
| Attribute | AC Input Voltage | ||
|---|---|---|---|
| at 100VAC, 50Hz | at 115VAC, 60Hz | at 230VAC, 50Hz | |
| Consumption | 20.1 W(typ.) | 20.2 W(typ.) | 20.3 W(typ.) |
| Sleep (Standby) | <0.5 W(typ.) | <0.5 W(typ.) | <0.5 W(typ.) |
| Off | <0.3 W(typ.) | <0.3 W(typ.) | <0.3 W(typ.) |
| Heat Dissipation* | AC Input Voltage at 100VAC, 50Hz | AC Input Voltage at 115VAC, 60Hz | AC Input Voltage at 230VAC, 50Hz |
| Normal Operation | 68.60 BTU/hr(typ.) | 68.94 BTU/hr(typ.) | 69.28 W(typ.) |
| Sleep (Standby) | <1.706 BTU/hr(typ.) | <1.706 BTU/hr(typ.) | <1.706 BTU/hr(typ.) |
| Off | <1.024 BTU/hr(typ.) | <1.024 BTU/hr(typ.) | <1.024 BTU/hr(typ.) |
| Power LED indicator | On mode: White, Standby/Sleep mode: White (blinking) | ||
| Power Supply | Built-in, 100-240VAC, 50-60Hz | ||
Power (243S5LJMB)
| Attribute | AC Input Voltage | ||
|---|---|---|---|
| at 100VAC, 50Hz | at 115VAC, 60Hz | at 230VAC, 50Hz | |
| Consumption | 20.9 W(typ.) | 21.0 W(typ.) | 21.1 W(typ.) |
| Sleep (Standby) | <0.5 W(typ.) | <0.5 W(typ.) | <0.5 W(typ.) |
| Off | <0.3 W(typ.) | <0.3 W(typ.) | <0.3 W(typ.) |
| Heat Dissipation* | AC Input Voltage at 100VAC, 50Hz | AC Input Voltage at 115VAC, 60Hz | AC Input Voltage at 230VAC, 50Hz |
| Normal Operation | 71.33 BTU/hr(typ.) | 71.67 BTU/hr(typ.) | 72.01 W(typ.) |
| Sleep (Standby) | <1.706 BTU/hr(typ.) | <1.706 BTU/hr(typ.) | <1.706 BTU/hr(typ.) |
| Off | <1.024 BTU/hr(typ.) | <1.024 BTU/hr(typ.) | <1.024 BTU/hr(typ.) |
| Power LED indicator | On mode: White, Standby/Sleep mode: White (blinking) | ||
| Power Supply | Built-in, 100-240VAC, 50-60Hz | ||
Power (243S5LHMB)
| Attribute | AC Input Voltage | ||
|---|---|---|---|
| at 100VAC, 50Hz | at 115VAC, 60Hz | at 230VAC, 50Hz | |
| Consumption | 20.4 W(typ.) | 20.5 W(typ.) | 20.6 W(typ.) |
| Sleep (Standby) | <0.5 W(typ.) | <0.5 W(typ.) | <0.5 W(typ.) |
| Off | <0.3 W(typ.) | <0.3 W(typ.) | <0.3 W(typ.) |
| Heat Dissipation* | AC Input Voltage at 100VAC, 50Hz | AC Input Voltage at 115VAC, 60Hz | AC Input Voltage at 230VAC, 50Hz |
| Normal Operation | 69.62 BTU/hr(typ.) | 69.97 BTU/hr(typ.) | 70.31 W(typ.) |
| Sleep (Standby) | <1.706 BTU/hr(typ.) | <1.706 BTU/hr(typ.) | <1.706 BTU/hr(typ.) |
| Off | <1.024 BTU/hr(typ.) | <1.024 BTU/hr(typ.) | <1.024 BTU/hr(typ.) |
| Power LED indicator | On mode: White, Standby/Sleep mode: White (blinking) | ||
| Power Supply | Built-in, 100-240VAC, 50-60Hz | ||
Dimension
| Attribute | Specification |
|---|---|
| Product with stand (W×H×D) | 560 × 424 × 219 mm (243S5LDAB) 560 × 520 × 232 mm (243S5LJMB/243S5LHMB) |
| Product without stand (W×H×D) | 560 × 348 × 53 mm |
| Product with packaging (W×H×D) | 608 × 419 × 121 mm (243S5LDAB) 620 × 520 × 191 mm (243S5LJMB/243S5LHMB) |
Weight
| Attribute | Specification |
|---|---|
| Product with stand | 3.58 kg (243S5LDAB) 5.30 kg (243S5LJMB) 5.12 kg (243S5LHMB) |
| Product without stand | 3.18 kg (243S5LDAB) 3.35 kg (243S5LJMB) 3.17 kg (243S5LHMB) |
| Product with packaging | 5.03 kg (243S5LDAB) 8.10 kg (243S5LJMB) 7.68 kg (243S5LHMB) |
Operating Condition
| Attribute | Specification |
|---|---|
| Temperature range (operation) | 0°C to 40 °C |
| Relative humidity (operation) | 20% to 80% |
| Atmospheric pressure (operation) | 700 to 1060hPa |
| Temperature range (Non-operation) | -20°C to 60°C |
| Relative humidity (Non-operation) | 10% to 90% |
| Atmospheric pressure (Non-operation) | 500 to 1060hPa |
Environmental
| Attribute | Specification |
|---|---|
| ROHS | YES |
| EPEAT | YES (Refer to note 1 for more details) |
| Packaging | 100% recyclable |
| Specific Substances | 100% PVC BFR free housing |
| Energy Star | YES |
Compliance and standards
| Attribute | Specification |
|---|---|
| Regulatory Approvals | CE Mark, FCC Class B, TCO Certified, ETL, ISO9241-307, UKRAINIAN, EPA |
Cabinet
| Attribute | Specification |
|---|---|
| Color | Black |
| Finish | Texture |
Note
- EPEAT Gold or Silver is valid only where Philips registers the product. Please visit www.epeat.net for registration status in your country.
- This data is subject to change without notice. Go to www.philips.com/support to download the latest version of leaflet.
- Smart response time is the optimum value from either GtG or GtG (BW) tests.
4.1 Resolution & Preset Modes
1. Maximum Resolution
1920 × 1080 @ 60 Hz (analog input)
1920 × 1080 @ 60 Hz (digital input)
2. Recommended Resolution
1920 × 1080 @ 60 Hz (digital input)
| H. freq (kHz) | Resolution | V. freq (Hz) |
|---|---|---|
| 31.47 | 720 × 400 | 70.09 |
| 31.47 | 640 × 480 | 59.94 |
| 35.00 | 640 × 480 | 66.67 |
| 37.86 | 640 × 480 | 72.81 |
| 37.50 | 640 × 480 | 75.00 |
| 37.88 | 800 × 600 | 60.32 |
| 46.88 | 800 × 600 | 75.00 |
| 48.36 | 1024 × 768 | 60.00 |
| 60.02 | 1024 × 768 | 75.03 |
| 44.77 | 1280 × 720 | 59.86 |
| 63.98 | 1280 × 1024 | 60.02 |
| 79.98 | 1280 × 1024 | 75.03 |
| 55.94 | 1440 × 900 | 59.89 |
| 70.64 | 1440 × 900 | 74.98 |
| 65.29 | 1680 x 1050 | 59.95 |
| 67.50 | 1920 × 1080 | 60.00 |
Note
Please notice that your display works best at native resolution of 1920 × 1080 @ 60Hz. For best display quality, please follow this resolution recommendation.
5. Power Management
If you have VESA DPM compliance display card or software installed in your PC, the monitor can automatically reduce its power consumption when not in use. If an input from a keyboard, mouse, or other input device is detected, the monitor will 'wake up' automatically. The following table shows the power consumption and signaling of this automatic power saving feature:
The following setup is used to measure power consumption on this monitor: Native resolution: 1920 × 1080, Contrast: 50%, Brightness: 100%, Color temperature: 6500k with full white pattern.
Power Management Definition (243S5LDAB)
| VESA Mode | Video | H-sync | V-sync | Power Used | LED Color |
|---|---|---|---|---|---|
| Active | ON | Yes | Yes | 20.2 W (typ.) 31 W (max.) |
White |
| Sleep (Standby) | OFF | No | No | 0.5 W (typ.) | White (blink) |
| Switch Off | OFF | - | - | 0.3 W (typ.) | OFF |
Power Management Definition (243S5LJMB)
| VESA Mode | Video | H-sync | V-sync | Power Used | LED Color |
|---|---|---|---|---|---|
| Active | ON | Yes | Yes | 21 W (typ.) 45 W (max.) |
White |
| Sleep (Standby) | OFF | No | No | 0.5 W (typ.) | White (blink) |
| Switch Off | OFF | - | - | 0.3 W (typ.) | OFF |
Power Management Definition (243S5LHMB)
| VESA Mode | Video | H-sync | V-sync | Power Used | LED Color |
|---|---|---|---|---|---|
| Active | ON | Yes | Yes | 20.5 W (typ.) 31 W (max.) |
White |
| Sleep (Standby) | OFF | No | No | 0.5 W (typ.) | White (blink) |
| Switch Off | OFF | - | - | 0.3 W (typ.) | OFF |
6. Customer Care and Warranty
6.1 Philips' Flat Panel Monitors Pixel Defect Policy
Philips strives to deliver the highest quality products. We use some of the industry's most advanced manufacturing processes and practice stringent quality control. However, pixel or sub pixel defects on the TFT Monitor panels used in flat panel monitors are sometimes unavoidable. No manufacturer can guarantee that all panels will be free from pixel defects, but Philips guarantees that any monitor with an unacceptable number of defects will be repaired or replaced under warranty.
This notice explains the different types of pixel defects and defines acceptable defect levels for each type. In order to qualify for repair or replacement under warranty, the number of pixel defects on a TFT Monitor panel must exceed these acceptable levels. For example, no more than 0.0004% of the sub pixels on a monitor may be defective. Furthermore, Philips sets even higher quality standards for certain types or combinations of pixel defects that are more noticeable than others. This policy is valid worldwide.
Pixels and Sub pixels
A pixel, or picture element, is composed of three sub pixels in the primary colors of red, green, and blue. Many pixels together form an image. When all sub pixels of a pixel are lit, the three colored sub pixels together appear as a single white pixel. When all are dark, the three colored sub pixels together appear as a single black pixel. Other combinations of lit and dark sub pixels appear as single pixels of other colors.
Types of Pixel Defects
Pixel and sub pixel defects appear on the screen in different ways. There are two categories of pixel defects and several types of sub pixel defects within each category.
Bright Dot Defects
Bright dot defects appear as pixels or sub pixels that are always lit or 'on'. That is, a bright dot is a sub-pixel that stands out on the screen when the monitor displays a dark pattern. There are the types of bright dot defects.
- One lit red, green, or blue sub pixel.
- Two adjacent lit sub pixels: Red + Blue = Purple; Red + Green = Yellow; Green + Blue = Cyan (Light Blue).
Proximity of Pixel Defects
Because pixel and sub pixel defects of the same type that are near to one another may be more noticeable, Philips also specifies tolerances for the proximity of pixel defects.
- Three adjacent lit sub pixels (one white pixel).
Black Dot Defects
Black dot defects appear as pixels or sub pixels that are always dark or 'off'. That is, a dark dot is a sub-pixel that stands out on the screen when the monitor displays a light pattern. These are the types of black dot defects.
Pixel Defect Tolerances
In order to qualify for repair or replacement due to pixel defects during the warranty period, a TFT Monitor panel in a Philips flat panel monitor must have pixel or sub pixel defects exceeding the tolerances listed in the following tables.
| BRIGHT DOT DEFECTS | ACCEPTABLE LEVEL |
|---|---|
| 1 lit subpixel | 3 |
| 2 adjacent lit subpixels | 1 |
| 3 adjacent lit subpixels (one white pixel) | 0 |
| Distance between two bright dot defects* | >15mm |
| Total bright dot defects of all types | 3 |
| BLACK DOT DEFECTS | ACCEPTABLE LEVEL |
|---|---|
| 1 dark subpixel | 5 or fewer |
| 2 adjacent dark subpixels | 2 or fewer |
| 3 adjacent dark subpixels | 0 |
| Distance between two black dot defects* | >15mm |
| Total black dot defects of all types | 5 or fewer |
| TOTAL DOT DEFECTS | ACCEPTABLE LEVEL |
|---|---|
| Total bright or black dot defects of all types | 5 or fewer |
Note
- 1 or 2 adjacent sub pixel defects = 1 dot defect.
- This monitor is ISO9241-307 compliant.(ISO9241-307: Ergonomic requirement, analysis and compliance test methods for electronic visual displays).
- ISO9241-307 is the successor of formerly known ISO13406 standard, which is withdrawn by the International Organisation for Standardisation (ISO) per: 2008-11-13.
6.2 Customer Care & Warranty
For warranty coverage information and additional support requirements valid for your region, please visit www.philips.com/support website for details or contact your local Philips Customer Care Center.
For extended warranty, if you would like to extend your general warranty period, an Out of Warranty service package is offered via our Certified Service Center.
If you wish to make use of this service, please be sure to purchase the service within 30 calendar days of your original purchase date. During the extended warranty period, the service includes pickup, repair and return service; however, the user will be responsible for all costs accrued.
If the Certified Service Partner cannot perform the required repairs under the offered extended warranty package, we will find alternative solutions for you, if possible, up to the extended warranty period you have purchased.
Please contact our Philips Customer Service Representative or local contact center (by Consumer care number) for more details.
Philips Customer Care Center Number Listed Below:
| Local Standard Warranty Period | Extended Warranty Period | Total Warranty Period |
|---|---|---|
| Depend on different Regions | + 1 Year | Local Standard warranty period +1 |
| + 2 Years | Local Standard warranty period +2 | |
| + 3 Years | Local Standard warranty period +3 |
**Proof of original purchase and extended warranty purchase required.**
7. Troubleshooting & FAQs
7.1 Troubleshooting
This page deals with problems that can be corrected by a user. If the problem still persists after you have tried these solutions, contact Philips customer service representative.
Common Problems
No Picture (Power LED not lit)
- Make sure the power cord is plugged into the power outlet and into the back of the monitor.
- First, ensure that the power button on the front of the monitor is in the OFF position, then press it to the ON position.
No Picture (Power LED is White)
- Make sure the computer is turned on.
- Make sure the signal cable is properly connected to your computer.
- Make sure the monitor cable has no bent pins on the connect side. If yes, repair or replace the cable.
- The Energy Saving feature may be activated.
Screen says "Attention" (Check cable connection)
- Check to see if the monitor cable has bent pins.
- Make sure the computer is turned on.
AUTO button doesn't function
The auto function is applicable only in VGA-Analog mode. If the result is not satisfactory, you can do manual adjustments via the OSD menu.
Visible signs of smoke or sparks
- Do not perform any troubleshooting steps.
- Disconnect the monitor from mains power source immediately for safety.
- Contact Philips customer service representative immediately.
Imaging Problems
Image is not centered
- Adjust the image position using the "Auto" function in OSD Main Controls.
- Adjust the image position using the Phase/Clock of Setup in OSD Main Controls. It is valid only in VGA mode.
Image vibrates on the screen
- Check that the signal cable is properly securely connected to the graphics board or PC.
Vertical flicker appears
- Make sure the monitor cable is properly connected to your computer. (Also refer to the Quick Start Guide).
- Adjust the image using the "Auto" function in OSD Main Controls.
- Eliminate the vertical bars using the Phase/Clock of Setup in OSD Main Controls. It is valid only in VGA mode.
Horizontal flicker appears
- Adjust the image using the "Auto" function in OSD Main Controls.
- Eliminate the vertical bars using the Phase/Clock of Setup in OSD Main Controls. It is valid only in VGA mode.
Image appears blurred, indistinct or too dark
- Adjust the contrast and brightness on On-Screen Display.
An "after-image", "burn-in" or "ghost image" remains after the power has been turned off.
- Uninterrupted display of still or static images over an extended period may cause "burn in", also known as "after-imaging" or "ghost imaging", on your screen. "Burn-in", "after-imaging", or "ghost imaging" is a well-known phenomenon in LCD panel technology. In most cases, the "burned in" or "after-imaging" or "ghost imaging" will disappear gradually over a period of time after the power has been switched off.
- Always activate a moving screen saver program when you leave your monitor unattended.
- Always activate a periodic screen refresh application if your LCD monitor will display unchanging static content.
Image appears distorted. Text is fuzzy or blurred.
- Set the PC's display resolution to the same mode as monitor's recommended screen native resolution.
Green, red, blue, dark, and white dots appears on the screen
The remaining dots are normal characteristics of the liquid crystal used in today's technology. Please refer to the pixel policy for more detail.
The "power on" light is too strong and is disturbing
- You can adjust "power on" light using the power LED Setup in OSD main Controls.
For further assistance, refer to the Consumer Information Centers list and contact Philips customer service representative.
7.2 General FAQs
Q1: When I install my monitor what should I do if the screen shows 'Cannot display this video mode'?
Ans.: Recommended resolution for this monitor: 1920 x 1080 @ 60 Hz.
- Unplug all cables, then connect your PC to the monitor that you used previously.
- In the Windows Start Menu, select Settings/Control Panel. In the Control Panel Window, select the Display icon. Inside the Display Control Panel, select the 'Settings' tab. Under the setting tab, in the box labelled 'desktop area', move the sidebar to 1920 × 1080 pixels.
- Open 'Advanced Properties' and set the Refresh Rate to 60 Hz, then click OK.
- Restart your computer and repeat step 2 and 3 to verify that your PC is set at 1920 × 1080 @ 60 Hz.
- Shut down your computer, disconnect your old monitor and reconnect your Philips LCD monitor.
- Turn on your monitor and then turn on your PC.
Q2: What is the recommended refresh rate for LCD monitor?
Ans.: Recommended refresh rate in LCD monitors is 60 Hz. In case of any disturbance on screen, you can set it up to 75 Hz to see if that removes the disturbance.
Q3: What are the .inf and .icm files on the user manual? How do I install the drivers (.inf and .icm)?
Ans.: These are the driver files for your monitor. Follow the instructions in your user manual to install the drivers. Your computer may ask you for monitor drivers (.inf and .icm files) or a driver disk when you first install your monitor.
Q4: How do I adjust the resolution?
Ans.: Your video card/graphic driver and monitor together determine the available resolutions. You can select the desired resolution under Windows® Control Panel with the "Display properties".
Q5: What if I get lost when I am making monitor adjustments via OSD?
Ans.: Simply press the OK button, then select 'Reset' to recall all of the original factory settings.
Q6: Is the LCD screen resistant to scratches?
Ans.: In general, it is recommended that the panel surface is not subjected to excessive shocks and is protected from sharp or blunt objects. When handling the monitor, make sure that there is no pressure or force applied to the panel surface side. This may affect your warranty conditions.
Q7: How should I clean the LCD surface?
Ans.: For normal cleaning, use a clean, soft cloth. For extensive cleaning, please use isopropyl alcohol. Do not use other solvents such as ethyl alcohol, ethanol, acetone, hexane, etc.
Q8: Can I change the color setting of my monitor?
Ans.: Yes, you can change your color setting through OSD control as the following procedures:
- Press "OK" to show the OSD (On Screen Display) menu.
- Press "Down Arrow" to select the option "Color" then press "OK" to enter color setting. There are three settings as below:
- Color Temperature: The six settings are 5000K, 6500K, 7500K, 8200K, 9300K, and 11500K. With settings in the 5000K range, the panel appears "warm, with a red-white color tone", while a 11500K temperature yields "cool, bluewhite toning".
- sRGB: This is a standard setting for ensuring correct exchange of colors between different devices (e.g., digital cameras, monitors, printers, scanners, etc.).
- User Define: The user can choose his/her preference color setting by adjusting red, green, and blue color.
Q9: Can I connect my LCD monitor to any PC, workstation, or Mac?
Ans.: Yes. All Philips LCD monitors are fully compatible with standard PCs, Macs, and workstations. You may need a cable adapter to connect the monitor to your Mac system. Please contact your Philips sales representative for more information.
Q10: Are Philips LCD monitors Plug-and-Play?
Ans.: Yes, the monitors are Plug-and-Play compatible with Windows 10 and Mac OSX.
Q11: What is Image Sticking, or Image Burn-in, or After Image, or Ghost Image in LCD panels?
Ans.: Uninterrupted display of still or static images over an extended period may cause "burn in", also known as "after-imaging" or "ghost imaging", on your screen. "Burn-in", "after-imaging", or "ghost imaging" is a well-known phenomenon in LCD panel technology. In most cases, the "burned in" or "after-imaging" or "ghost imaging" will disappear gradually over a period of time after the power has been switched off.
- Always activate a moving screen saver program when you leave your monitor unattended.
- Always activate a periodic screen refresh application if your LCD monitor will display unchanging static content.
Q12: Why is my Display not showing sharp text, and is displaying jagged characters?
Ans.: Your LCD monitor works best at its native resolution of 1920 × 1080 @ 60 Hz. For best display, please use this resolution.
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