Yale Care

Terms & Conditions

• Customer can book the appointment for installation after purchase of the item by calling 800YALE or by visiting https://bit.ly/yale-installation.
• The turnaround time for installation of the items will be approximately 3 working days from date of request.
• Customer can cancel or reschedule the appointment up to 24 hours prior to the appointment by calling 800YALE.
• Customer who has purchased the door lock should be present during the installation to receive the keys of the door lock and sign off. If the customer is not available, then first relatives can receive the keys and do the sign off on his responsibility and declaration. ID copies of the person receiving the keys will be required to be captured by the installation team.
• Customer should make available the NOC/Work permit if required by the property management/security. It will be the customer's responsibility to get the installation team access to the property.
• In case the customer is not available or the installation team does not get access to the property, the installation team will wait for a maximum of 15 minutes and callout charges will be applicable. In case of a failed installation visit, the second visit will be chargeable to the customer.
• Customer needs to make available to the installation team the master phone required to be paired with the lock and the necessary passwords for Wi-Fi connectivity and App store.
• Pre-Requisites for wireless connection:
  • 2.4 GHz Wi-Fi
  • Electric socket within 5m of the door with clear line of sight for the Connect Bridge
  • Good Wi-Fi signal in the area the Connect Bridge is installed.
• Working hours for 800YALE are Monday to Friday 9:00 AM to 5:00 PM. Installation working hours are Monday to Saturday 10:00 AM to 5:00 PM.
• The installation team will not be responsible for any extra touch-ups/alterations/modifications required on the door after the installation of the door lock.
• The installation team will take pictures of the door and frame before starting the work.

Extended Warranty Terms

This product is covered by a 12-month consumer guarantee against faulty workmanship, materials, and function from the date of purchase, provided that it is used in accordance with the full installation and maintenance instructions. Please keep your proof of purchase safe, as this must be submitted when making a claim under this guarantee.

Conditions of Guarantee:

• The Yale product has been correctly installed and maintained in accordance with the Yale installation and maintenance instructions provided at the time of purchase.
• The product has not been modified in any way.
• The product has not been subjected to unauthorized repairs.

Yale Middle East is responsible under this guarantee for repairing the product or replacing the product as deemed necessary. If there is a fault with the product, please call 800 YALE (UAE) or +971 800 YALE (international).

Please do not carry out any repairs without Yale's authority or by using an unauthorized person. Any repairs or other works carried out without prior authorization or by an unauthorized person will not be covered under this guarantee.

This guarantee is non-transferable and applies to products purchased in the Middle East region only. This guarantee does not apply to normal wear and tear. This does not affect your statutory rights. A full copy of the product instructions is available upon request or by visiting the website www.yale.ae.