Bosch SHP78CM5N Dishwasher

Important Safety Instructions

Read and save these instructions carefully. Following these precautions will reduce the risk of electrical shock, fire, and injury to persons.

Safety Definitions

⚠️ WARNING: Indicates that death or serious injuries may occur as a result of non-observance of this warning.

⚠️ CAUTION: Indicates that minor or moderate injuries may occur as a result of non-observance of this warning.

ℹ️ NOTICE: Indicates that damage to the appliance or property may occur as a result of non-compliance with this advisory.

? Note: Alerts you to important information and/or tips.

General Information

• Read and understand all instructions before using the appliance.
• Keep provided documents in a safe place for future reference.
• Do not connect the appliance if it has been damaged in transit.
• All repairs must be performed by an authorized service provider using only original equipment factory replacement parts.
• NSF/ANSI 184 Certified residential dishwashers are not intended for licensed food establishments.

Intended Use

• For cleaning household dishware.
• For normal household use in enclosed residential spaces.
• Up to an altitude of 8200 ft (2500 m) above sea level.

Restrictive Use

This appliance is not intended for use by persons (including children) with reduced physical, sensory, or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction by a responsible person.

Grounding Instructions

This appliance must be grounded. Improper connection can result in electric shock. Check with a qualified electrician if unsure about grounding.

Safe Use

• Read all instructions before using.
• Use only for washing household dishware and kitchenware rated as dishwasher safe.
• Use only recommended detergents and rinsing agents, and keep them out of reach of children.
• Do not abuse, sit, or stand on the door or dish racks.

Hydrogen Gas Warning

Under certain conditions, hydrogen gas may be produced in unused hot water systems. Hydrogen gas is explosive. Before using the dishwasher after a period of two weeks or more, turn on all hot water faucets for several minutes to release accumulated gas. Do not smoke or use open flames during this time.

Electric Shock Warning

• Use only in enclosed residential space as per the installation manual.
• Never expose the appliance to intense heat or humidity.
• Do not use steam cleaners or high-pressure cleaners.

Zeolith Container Warning

The blow opening of the Zeolith container becomes hot and can cause burns. Never touch it.

Loading Safety

• Locate sharp items to avoid damaging the door seal.
• Load knives and sharp utensils with handles up.
• Do not wash plastic items unless marked "dishwasher safe" or equivalent.
• Do not operate unless all enclosure panels are in place.
• Do not tamper with controls or interlocks.

Care and Operation Safety

• Follow detergent and rinse aid product label instructions.
• Do not use harsh chemicals like bleach-based products.
• Use caution when opening the door during or after a cycle due to hot water or steam. Wait until water noises have stopped and steam has subsided.
• Prevent floor damage and mold growth by drying wet areas around the dishwasher.

Water and Power Shut Off

It is highly recommended to know how to shut off the incoming water supply and power supply. Refer to installation instructions or contact your installer.

Risk to Children

• Do not allow children to play in or on the dishwasher.
• When children are old enough to operate the appliance, parents/guardians must ensure they are instructed in safe practices by qualified persons.
• Remove the dishwasher door when discarding an old appliance.

State of California Proposition 65 Warnings

This product may contain chemicals known to the State of California to cause cancer or reproductive harm. Packaging may bear the following label: ⚠️ Cancer and Reproductive Harm - www.P65Warnings.ca.gov

Preventing Material Damage

NOTICE: Harsh chemicals such as bleach-based products can damage your dishwasher.

• Do not use harsh chemicals like bleach-based products for cleaning.
• Do not use a steam cleaner.
• To avoid scratching the finish, do not use sponges with rough surfaces or abrasive cleaning agents.

Stainless Steel Polish

• Do not use stainless steel polish on anti-fingerprint or black stainless finishes.

Water Vapor

Escaping water vapor can damage cabinetry. Let the appliance cool down slightly before opening the door after a program ends.

Protection from Elements

• Protect against freezing to avoid damage to the fill valve. Damage caused by freezing is not covered by the warranty.

Environmental Protection and Energy-Saving

Saving Energy

• Use the Normal program, which is energy-efficient and environmentally friendly.
• Change sensor settings to default for reduced consumption.
• Zeolith drying automatically helps save energy.

Zeolith Drying

The appliance features a Zeolith container that stores moisture and energy. During drying, heat is released and blown out with dry air, speeding up and improving drying. This is very efficient.

? Note: To avoid impairing Zeolith drying, do not position dishware parts directly in front of the intake or blow openings of the Zeolith container. Do not position heat-sensitive dishware directly in front of the blow opening.

AquaSensor

The AquaSensor is an optical measuring device that measures washing water turbidity, saving water. It adjusts washing based on soiling levels, reducing water consumption. In Auto cycles, temperature and run time are also adjusted.

Sensors

Sensors adjust cycle sequence and strength in Auto cycles based on soiling. Different sensitivity levels can be changed in basic settings.

Familiarizing Yourself with Your Appliance

Appliance Overview

The appliance includes the following main components:

• 1. Detergent dispenser: Add detergent here.
• 2. Lower rack: For washing dishes in the lower rack.
• 3. Lower spray arm: Washes dishes in the lower rack. Clean if dishware is not washed properly.
• 4. Detergent tab collecting tray: Detergent tabs drop here to dissolve fully.
• 5. Upper rack: For cups, glasses, and small tableware.
• 6. Silverware drawer: For silverware.
• 7. Cup shelf: For small cups, glasses, or large silverware items.
• 8. Upper spray arm: Washes dishes in the upper rack. Clean if dishware is not washed properly.
• 9. Intake opening of the Zeolith container: Required for Zeolith drying.
• 10. Blow opening of the Zeolith container: Required for Zeolith drying.
• 11. Filter system: Removes coarse soiling.
• 12. Silverware basket: For silverware.
• 13. Dispenser for rinse aid: Rinse aid is added here.
• 14. Rating plate: Contains model (E-Nr.) and production (FD) numbers for customer service.

Controls

The control panel allows configuration and status information.

• 1. ON/OFF button: Switches the appliance on/off. Press and hold for 3 seconds to access basic settings.
• 2. Cycle buttons: Select wash cycles.
• 3. Remote Start: For starting the appliance remotely via Home Connect.
• 4. Display: Shows remaining time, settings, and status.
• 5. Cycle buttons and options: Select cycles and options.
• 6. Start button: Starts the wash cycle.
• 8. WLAN display: Indicates Wi-Fi connection status for Home Connect.
• 9. Water supply display: Shows water supply status.
• 11. Rinse aid refill indicator: Lights up when rinse aid needs refilling.

Adjusting Upper Rack Height (RackMatic®)

To accommodate larger items, the upper rack height can be adjusted:

1. Pull out the upper rack.
2. Hold the side of the rack by the top edge to prevent it from dropping.
3. Press the right and left hand levers on the outside of the rack.
4. Raise or lower the rack evenly to the desired level.
5. Release the levers; the rack will click into position.
6. Slide the rack back in.

Silverware Drawer Reorganization

To create more space for longer or wider cutlery:

• Fold down the side shelves and front tines.
• To fold a side shelf: Push the lever forward and fold down the shelf.
• To fold front tines: Push the lever forward and fold down the tines.

? Tip: To return the cutlery tray to its original position, fold the side shelf upward until it clicks.

Flip Tines

Use flip tines to securely position dishware like plates, pans, bowls, and glasses. They can be folded down if not needed.

Dishwasher Cycles

The running time and consumption vary based on cycle selection, water temperature, dishware quantity, and soiling level.

? Tip: The displayed cycle time is an average value.

Energy Guide

The Energy Guide label is based on the Normal soil sensing cycle. The unit was tested without rinse aid. For best results, load the dishwasher with the upper rack in the highest position for typical daily use.

Favorite Function

Save a combination of a Cycle and an Option. You can save combinations via the Home Connect app or on the appliance. To save a Favorite:

1. Press ON/OFF.
2. Press the right cycle button.
3. Press the button for the relevant options.
4. Press the Favorite button for 3 seconds. The selected cycle and option will flash, and the Favorite button will flash to confirm saving.

? Tip: Reset cycles via the Home Connect app or appliance factory settings.

Options

Enhance your wash program with these options:

Features

Explore the features of your appliance. These depend on your specific model.

Upper Rack

Arrange cups, glasses, and small tableware items in the top rack. The rack height can be adjusted using RackMatic® to accommodate larger items.

Lower Rack

Arrange pans and plates in the lower rack.

Silverware Basket

Arrange silverware with sharp points down, ensuring items do not nestle together. WARNING: Sharp points and edges can cause serious injury. Load knives with edges down and keep children away.

Silverware Drawer

Arrange silverware with points and sharp edges down. Reorganize the drawer by folding down side shelves and front tines for more space for longer or wider utensils.

Cup Shelf

Use the cup shelf and space underneath for small cups, glasses, or large silverware items like cooking spoons.

Flip Tines

Use flip tines to position dishware securely, such as plates. Tines can be folded down to better arrange pans, bowls, and glasses.

Rack Heights

Set racks to the appropriate height for optimal loading. The table below shows upper and lower rack heights for a 34" appliance:

? Tip: Removing the 3rd rack allows placement of large items in the lower rack.

Before Using for the First Time

Initial Use

Before first use or after a factory reset, configure settings. Connect to a mobile device via the Home Connect® app for convenient setting changes.

Requirements: Appliance installed and connected.

1. Add rinse aid.
2. Switch on the appliance.
3. Set the amount of rinse aid.
4. Add detergent.
5. Start the program with the highest cleaning temperature without dishware to remove any marks from water or residues.

? Tip: Settings can be changed at any time.

Rinse Aid System

Rinse Aid

Use rinse aid for optimum drying results. Only use rinse aid intended for household dishwashers.

Adding Rinse Aid

If the rinse aid refill indicator lights up, fill the dispenser. Only use rinse aid intended for household dishwashers.

1. Press the catch on the lid of the rinse aid dispenser and lift.
2. Add rinse aid up to the max mark.
3. If rinse aid spills, remove it from the tub, as it can cause excessive frothing.
4. Close the lid of the dispenser; it will click into position.

Setting the Amount of Rinse Aid

Adjust the amount if there are streaks or water spots on dishware.

1. Press ON/OFF.
2. Press button 'A' for 3 seconds to open basic settings.
3. Press 'A' repeatedly until the display shows 'r:05' (factory setting).
4. Press 'Start' repeatedly until the desired amount of rinse aid is set. A lower setting reduces streaking; a higher setting reduces water spots and improves drying.
5. Press 'A' for 3 seconds to store settings.

Switching the Rinse Aid System Off

If you do not wish to use rinse aid:

1. Press ON/OFF.
2. Press 'A' for 3 seconds to open basic settings.
3. Press 'A' repeatedly until the display shows 'r:05'.
4. Press 'Start' repeatedly until the display shows 'r:00'.
5. Press 'A' for 3 seconds to store settings. The rinse aid system is now off, and the refill indicator is deactivated.

? Tip: Combination detergents may have limited rinse aid effectiveness; separate rinse aid often yields better results.

Detergent

The Correct Detergents

Use only detergents made for dishwashers (basic or combination). For best results, use a separate detergent and rinse aid. Modern detergents use low-alkaline formulations with enzymes. Oxygen-based bleaches remove colored stains.

? Note: Follow manufacturer's instructions for each detergent.

Incompatible Detergents

• Do not use detergents not designated for dishwasher use or containing chlorine.
• Liquid hand soap can cause frothing and damage.
• Detergent containing chlorine may leave residue.

Information on Detergent

• Follow detergent instructions.
• Ecological detergents may have lower active agents, potentially reducing cleaning effectiveness.
• Adjust rinse aid and water softening settings according to detergent used.
• Combination detergents' rinse aid component has limited effectiveness.
• Handle water-soluble pouches with dry hands and place them in a dry dispenser.
• Wash cycles run properly with combination detergents even if indicators light up.
• Use tablets for enhanced drying results.

Adding Detergent

1. Open the detergent dispenser by pressing the locking latch.
2. Add detergent to the dry dispenser. For tablets, insert one horizontally. For powder/liquid, follow manufacturer's dosage instructions (1.5-1.75 Tbsp or 20-25 ml is typical for normal soiling).
3. Close the lid; it will click into position. The dispenser opens automatically during the cycle.

? Note: To ensure even tablet dissolution, do not place other objects in the tablet collecting tray.

Detergent Table

Detergent amount guidelines:

? Note: Optimal cleaning is achieved without prewash detergent.

Dishware

General

Only wash dishware suitable for dishwashers. Decorated glassware, aluminum, or silver may fade or discolor. Delicate glass may turn cloudy.

Damage to Glass and Dishware

Only use dishwasher-safe glasses and china. Avoid damage.

Loading Dishware

Arrange dishware correctly for optimal results and to prevent damage. Noise levels may vary based on loading.

NOTICE: Avoid dishwasher damage. Do not load paper products, plastic bags, or packing materials.

Tips:

• Using the appliance saves energy and water compared to hand washing.
• Load the machine with the specified number of place settings for energy and water savings.
• Position items with curves or recesses at an angle so water can run off.

1. Remove large food remnants. Do not pre-rinse under running water.
2. Arrange dishware:
• Place heavily soiled items (e.g., pans) in the lower rack for better cleaning.
• Arrange items so they are stable and cannot tip over.
• Arrange silverware with points and sharp edges facing down to avoid injury.
• Position containers with openings facing down to prevent water collection.
• Do not block spray arms; ensure they can turn freely.
• Do not place small parts in the collecting tray or block the detergent dispenser lid.

Removing Dishware

CAUTION: Dishes can be very hot immediately after the cycle. Open the door slightly and allow dishes to cool before unloading.

1. To prevent water dripping, unload starting from the bottom and working up.
2. Check and clean the washing tank and accessories if necessary.

Loading Patterns

Recommended loading patterns for 12 and 10 place settings are illustrated.

(Diagrams are described textually: Upper rack layout, Third rack layout, Lower rack loading for 12 place settings, Lower rack loading for 10 place settings)

Basic Operation

Protection Against Unintentional Operation

The appliance has a feature to prevent unintentional operation (e.g., by children). After starting, the door must be closed within 4 seconds, or operation pauses. To restart:

• For top controls: Press Start and close the door.
• For front controls: Close the door and press Start.

Unintentional operation is activated when starting a cycle, setting delay time, or opening the door during operation. This feature cannot be deactivated.

Switching on the Appliance

Touch the ON/OFF button. The last selected cycle and options are set by default. Buttons are touch-sensitive. The appliance switches off automatically after 10 minutes of inactivity.

Setting a Cycle

Select a program suitable for the soiling level. Press the cycle button; the cycle is set and flashes. The remaining run time appears on the display.

Setting Options

Set options to complement the wash program. Available options depend on the selected program. Press the button for the relevant option.

Setting the Time Delay

Delay the start of the wash cycle via the Home Connect® app. In the app settings, use the time delay function.

Starting the Wash Cycle

Press the Start button. The cycle ends when the display shows "00h:00m".

Notes:

• If adding more dishware during a cycle, do not use the upper rack's collecting tray as a handle.
• A cycle in progress can only be changed if it is first cancelled. Refer to "Terminating the wash cycle".
• The appliance switches off automatically 10 minutes after the cycle ends to save energy. Opening the door immediately after the cycle ends will switch it off after 4 seconds.

Interrupting the Wash Cycle

1. Press ON/OFF. The program is saved and the appliance switches off.
2. Press ON/OFF again.
3. Press Start to resume the wash cycle.

Terminating the Wash Cycle

To end a cycle early or switch programs, cancel first by pressing Reset for approximately 4 seconds. All displays will light up. When displays turn off, "00h:01m" appears, and residual water is pumped out. The cycle cancels and ends in about 1 minute.

Switching off the Appliance

CAUTION: Use caution when opening the door during or after a wash cycle due to hot water or steam. Do not fully open the door until water noises have stopped and steam has subsided.

1. Refer to "Preventing Material Damage".
2. Press ON/OFF.

Basic Settings

Configure basic settings to meet your needs.

Overview of Basic Settings

Changing the Basic Settings

Connect your appliance to a mobile device via the Home Connect® app to change settings.

1. Press ON/OFF.
2. Press button 'A' for 3 seconds to open basic settings.
3. Press 'A' repeatedly until the desired setting is displayed.
4. Press 'Start' repeatedly until the desired value is displayed.
5. Press 'A' for 3 seconds to store settings.

Home Connect®

This appliance is network-capable, allowing control via the Home Connect® app. Home Connect® services availability depends on your country. Visit www.home-connect.com for information.

Home Connect® Quick Start

Connect your appliance to a mobile device:

1. Install the Home Connect® app.
2. Start the app and set up access for Home Connect®. Follow the app's instructions for registration.

Setting up Home Connect®

Requirements: Home Connect® app installed, appliance connected to WLAN, appliance door closed.

Remote Start

Start the appliance with your mobile device. If "rc:02" is set, it's permanently activated. If "rc:01" is set, activate via the start button. The function deactivates if the appliance door is opened. The remote start button will light up.

Remote Diagnostics

Customer Service can access your appliance via Remote Diagnostics if connected to the Home Connect® server and if available in your country. Check www.home-connect.com for details.

Software Update

Update appliance software via the Home Connect® app for optimization, troubleshooting, or safety. The app will inform you of available updates.

Data Protection

Initial registration transmits unique appliance identification, security certificate, software/hardware version, and factory reset status to the Home Connect® server for secure data connection.

Cleaning and Maintenance

Cleaning the Tub

WARNING: Never use detergents containing chlorine.

1. Remove heavy soiling with a damp cloth.
2. Add detergent to the dispenser.
3. Select the program with the highest temperature.
4. Start the program without dishware.

Cleaning Agent

Only use suitable cleaning agents. Refer to "Preventing Material Damage".

Tips on Appliance Care

• Regularly wipe door seals, dishwasher front, and control panel with a damp cloth and dishwashing liquid for hygiene.
• Leave the door slightly ajar if the appliance is not used for a while to prevent odors.

Filter System

The filter system removes coarse soiling. Check filters for residue after each wash. Rotate the spray arm aside.

1. Remove the filter system: Turn coarse filter counterclockwise, remove filter system. Ensure no foreign objects fall into the sump.
2. Pull down the micro filter to remove.
3. Press locking catches together and lift the coarse filter out.
4. Clean filter elements under running water. Clean the rim between coarse and fine filters.
5. Reassemble the filter system, ensuring locking catches click into position.

Cleaning Spray Arms

Limescale and debris can block spray arm nozzles. Clean regularly.

1. Unscrew the upper spray arm and pull down to remove.
2. Check the lower spray arm is at the 6 o'clock position.
3. Hold the spray arm in the center and lift straight up to remove.
4. Check outlet nozzles for blockages under running water and remove foreign objects.
5. Reinsert the lower spray arm at the 6 o'clock position, push down until it clicks.
6. Insert the upper spray arm and screw firmly in place.

Troubleshooting

Eliminate minor issues yourself. Refer to this section before contacting Customer Service to avoid unnecessary repair costs.

Transportation, Storage and Disposal

Removing the Appliance

1. Disconnect from power supply.
2. Turn off water faucet.
3. Detach drain and water connections.
4. Loosen screws fastening appliance to cabinet parts.
5. Remove base panel if fitted.
6. Pull appliance out carefully with hoses.

Vacation and Storage

NOTICE: Before leaving for vacation in areas with freezing temperatures, turn off water supply at the nearest point to the dishwasher. Follow winterizing instructions for colder weather.

Transporting the Appliance

Empty appliance before transporting to avoid damage. Always transport upright to prevent residual water from damaging controls.

1. Remove dishware.
2. Secure loose parts.
3. Turn water faucet on.
4. Switch on appliance.
5. Select highest temperature cycle.
6. Start cycle.
7. Terminate cycle after approx. 4 minutes to drain.
8. Switch off appliance.
9. Turn off water faucet.
10. Detach supply hose to empty residual water.

Disposal of Your Old Appliance

Environmentally sound disposal allows valuable raw materials to be recycled.

WARNING: Avoid risk of entrapment. Unplug appliance, cut power cord, and remove door before discarding. Check local recycling programs.

Customer Service

For warranty repairs, Bosch uses authorized service providers and genuine replacement parts. Warranty details are available from retailers or the website.

When contacting Customer Service, have your model number (E-Nr.), production number (FD), and consecutive numbering (Z-Nr.) ready.

USA: 1-800-944-2904, www.bosch-home.com/us/owner-support/get-support, www.bosch-home.com/us/shop

Canada: 1-800-944-2904, www.bosch-home.ca/en/service/get-support, www.bosch-home.ca/en/service/cleaners-and-accessories

For Home Connect® assistance, view instructions at www.home-connect.com/us/en/help-support/set-up.

Model Number, Production Number, and Consecutive Numbering

Find these details on the appliance's rating plate, located inside the door. Note them down for quick reference.

Technical Specifications

Information regarding Free and Open Source Software

This product includes software licensed as free or open source. License information is stored on the appliance or accessible via the Home Connect® app ("Profile -> Legal information -> License Information"). You can download license information from the brand product website or request it from ossrequest@bshg.com or BSH Hausgeräte GmbH, Carl-Wery-Str. 34, 81739 Munich, Germany, with subject "OSSREQUEST". Source code is available upon request. The cost of performing the request will be charged.

Statement of Limited Product Warranty

What this warranty covers & Who it applies to

Bosch provides a limited warranty for the Product purchased for normal, household (non-commercial) use, within the United States or Canada, and used only for normal household purposes. The warranty applies to the original purchaser and subsequent owners during the warranty term. Registering your product is recommended for safety notices or recalls.

How long the warranty lasts

Bosch warrants the Product free from defects in materials and workmanship for 365 days from the original delivery date. A 30-day warranty covers cosmetic defects (scratches, chips, dents) from delivery date. Cosmetic warranty excludes slight color variations and display/floor models.

Extended Warranty

Additional limited warranties include: 5-year on electronics, 5-year on dish racks (excluding components), lifetime against stainless steel rust-through (inner liner or door), all excluding labor charges.

Repair/Replace as Your Exclusive Remedy

During the warranty period, Bosch or an authorized service provider will repair the Product free of charge if it proves defective. If repairs are unsuccessful, Bosch may replace the Product (upgraded models may be available at an additional charge). Bosch is not liable for damage from repairs by non-authorized providers or if the product is in a remote, inaccessible, or hazardous location. Costs for accessing or moving the product due to difficult installation are the customer's responsibility.

Out of Warranty Product

Bosch is under no obligation for concessions (repairs, replacements) once the warranty has expired.

Warranty Exclusions

The warranty excludes defects/damage not directly caused by Bosch, including:

• Use other than normal, customary, or intended manner (e.g., commercial use, outdoor storage, use with vessels).
• Willful misconduct, negligence, misuse, abuse, accidents, neglect, improper operation, failure to maintain, improper installation, tampering, unauthorized service.
• Adjustment, alteration, or modification.
• Failure to comply with applicable codes and regulations.
• Ordinary wear and tear, spills, food/liquid accumulations.
• External/environmental forces (rain, wind, sand, floods, fire, freezing, humidity, lightning, power surges, acts of God).
• Service calls for installation correction, user instruction, fuse replacement, or house wiring/plumbing correction.
• Removal/replacement of trim or decorative panels interfering with service.
• Damage from parts installed by non-authorized providers unless approved by Bosch.

Bosch is not liable for damage to surrounding property. Products with altered serial numbers are excluded. Service visits for teaching use, finding no fault, or correcting installation problems are not covered. Warranty is in lieu of all other warranties, express or implied.

Obtaining Warranty Service

Contact Bosch Customer Support at 1-800-944-2904 to schedule a repair.

Product Information

Copy information from the rating plate (model number, production number, date of delivery) for warranty validation.