Welcome to the Lexus Ownership Experience
Lexus extends a warm welcome to owners of the 2022 ES 250 AWD and ES 350 models. This guide is designed to provide comprehensive details on your vehicle's ownership experience, including valuable complimentary services, extensive warranty coverage, and essential maintenance requirements.
Owner Amenities and Complimentary Services
To enhance your ownership journey, Lexus offers a range of complimentary services:
- First & Second Scheduled Maintenance: Complimentary services at specified intervals (6 months/5,000 miles and 12 months/10,000 miles).
- Loaner Vehicle: Provided for warranty-covered repairs exceeding eight hours.
- Travel Protection: Reimbursement for rental cars and lodging under specific circumstances when your vehicle becomes inoperable more than 100 miles from home.
- Roadside Assistance: 24/7 support for 48 months, covering services like jump starts, tire changes, and towing.
Additional benefits include quality control information, vehicle service history, service agreements, and guidance on using Genuine Lexus Parts.
Warranty Information
Your Lexus is backed by a robust warranty program, including:
- Basic Warranty (48 months/50,000 miles)
- Powertrain Warranty (72 months/70,000 miles)
- Restraint Systems Warranty (72 months/70,000 miles)
- Corrosion Perforation Warranty (72 months/unlimited miles)
- Federal and California Emission Control Warranties
Proper maintenance is crucial to maintaining warranty coverage. For detailed terms and conditions, please refer to the relevant sections within this guide.
Maintenance Requirements
Regular maintenance ensures your Lexus performs at its best. This guide outlines scheduled maintenance intervals based on time and mileage, including specific recommendations for special operating conditions. Key maintenance items include regular oil and filter changes, cabin air filter replacement, and inspections of various vehicle components.
For detailed service schedules and explanations of maintenance items, consult the Maintenance Information within this document.
Getting Assistance
Should you encounter any issues or have questions, Lexus provides a clear process for seeking assistance. This includes steps for addressing concerns with your dealership and contacting the Lexus Brand Engagement Center.
For dealership locations or further assistance, visit www.lexus.com/contact or call the Lexus Brand Engagement Center at (800) 255-3987.
