Dell Universal Dock D6000 User Guide

Important Information

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Package Contents

• Dell Universal Dock (D6000)
• Power adapter and power cord

Specifications

Upstream Ports

• USB 3.0 Type A (Via C-to-A converter)
• USB-C (Supports power delivery up to 65W)

Downstream Ports

• 3 x USB 3.0 Type A
• 1 x USB 3.0 Type A (front, PowerShare)
• 1 x USB-C (front, Data only, and PowerShare)
• 1 x HDMI
• 2 x DisplayPort
• 1 x Gigabit Ethernet
• 1 x Combo Audio (Headphone/Mic)
• 1 x Audio Line out

USB 3.1 Gen1 Details

• Product capability: Signals at 5 Gbps
• Marketing name: SuperSpeed USB
• Note: USB 3.1 Gen1 and USB 3.0 terms are synonymous.

LED Indication

Power LED

• Normal working mode: White light
• Platform standby: Amber light
• Power Off: Light Off

LAN Port LED

• Connection: Green (Solid green)
• Active Link: Amber (blinking)

Maximum Resolution and Refresh Rate

Note: Maximum Resolution/Refresh Rate will also depend on the EDID table of monitors.

USB-C Platform Users (with DisplayLink Driver)

Note: If without DisplayLink driver, HDMI out will be from Alt-mode and support up to 4K@30Hz. The dock can support up to three 4K displays simultaneously.

USB-3.0 Platform Users (with DisplayLink Driver)

Note: No Alt-mode support for HDMI on USB-A connections.

Product Overview

Front View

The front of the dock features a USB-C port, a USB 3.0 Type-A port, and a combo Audio (Headphone/Mic) jack.

Back View

The back of the dock features an Audio Line Out port, two USB 3.0 Type-A ports, a Gigabit Ethernet port, two DisplayPort (DP) outputs, an HDMI output, and a Power In port.

Recommended System Requirements

Hardware (DL-6xxx devices for 4K UHD resolutions)

Minimum Requirements for Office, Productivity, Web

• Processor: Intel Core i3 2+GHz / Intel Core M / AMD Trinity or better
• Memory: 4GB
• Video Card: Intel HD 4000, ATI Radeon HD7xxx, NVidia GeForce 5xxM or better, with drivers released specifically for the Windows version.
• USB: USB 2.0, but USB 3.0 recommended.

Minimum Requirements for Full-Screen Video Playback

• Processor: Intel SkyLake i3 or Intel Core i7 2+GHz / AMD Richland A10-575x / AMD Kaveri A10-7400P or better
• Memory: 8GB
• Video Card: Intel HD 4000, ATI Radeon HD 8650, NVidia GeForce 7xxM or better, with drivers released specifically for the Windows version.
• USB: USB 3.0
• Disk: 7200RPM or SSD

If playing UHD content (4K), the system must be capable of decoding the 4K video in the GPU.

Operating System

• Wins OS (Win 7, 8, 8.1, 10); 32/64 bits (with DisplayLink Driver version: 8.2 onwards).
• Ubuntu OS 14.04.2 or greater.
• Chrome OS Build 58 onwards.

Power Adapter

Recommended: 130W Power adapter.

AC/DC Adapter Details

• Models: Lite-On (DPN: 63P9N) or Chicony (DPN: P7KJ5)
• Input: 100 VAC to 240 VAC / 50 Hz to 60 Hz
• Output: 19.5VDC / 6.7A

Operating Temperature

Max. operating temperature is 40 °C.

Windows 7/8/8.1/10 Setup

1. Start by installing the drivers before connecting the Dock to your computer. It is recommended to download the latest drivers from:
   www.dell.com/support/drivers
   www.displaylink.com/downloads
   For network/IT administrators, a corporate installation software package is available at: http://www.displaylink.com/corporateinstall/ (User registration required).
   Note: Windows may start installing the DisplayLink driver automatically if connected to the Internet.
2. Follow the on-screen instructions until the installation is complete.

Connecting Your Dock and Peripherals

USB-C Platform Connection

Connect the dock to your PC using a USB-C cable. Then connect your peripherals (monitors, keyboard, mouse, etc.) to the dock's ports.

USB 3.0 Type A Platform Connection

Connect the dock to your PC using a USB 3.0 Type-A cable (may require a USB-C to USB-A adapter if your PC only has USB-A ports). Then connect your peripherals to the dock's ports.

Note: Only two video outputs can be used simultaneously.

Features

• Connect up to three displays simultaneously, supporting resolutions up to 4K.
• Provides connectivity for up to ten accessories via USB ports.
• Single-cable connectivity using USB-C or USB-A (with adapter).
• Includes Gigabit Ethernet for reliable wired network connectivity.
• Features PowerShare on one USB 3.0 Type-A port and the USB-C port for charging connected devices.
• Includes a combo audio jack for headset use and an audio line-out port for external speakers.

DisplayLink Manager Menu

The DisplayLink Manager provides options for configuring your connected displays.

To set the display into extended mode:

1. Click on the DisplayLink icon.
2. Select 'Extend'. The device is now extended in the direction it was the last time the display was in this mode. For more control, use the 'Extend To' submenu and select one of the options (Left/Right/Above/Below the main monitor).

To set the display into mirror mode:

1. Click on the DisplayLink icon.
2. Select 'Mirror'. The resolution, colour depth, and refresh rate of the primary screen are replicated on the monitor connected to the DisplayLink USB Graphics device.

Fit to TV Configuration

1. To configure 'Fit to TV', choose the option from the DisplayLink GUI.
2. A red border will appear on the DisplayLink screen, indicating the size of the new Windows desktop.
3. Use the '+' and '-' controls on the 'Fit to TV' GUI to change the size of the red border until it fits on the TV screen. (Hold down the CTRL key while clicking '+' or '-' for finer control).
4. Once the red border is at the edges of the TV screen, click 'Apply' to resize the Windows desktop.

FAQs and Troubleshooting

General Issues

• No video on the monitor attached to the dock: Check the video connection cables. Unplug the dock from power, wait 10 seconds, and then reconnect.
• Video on the attached monitor is distorted or corrupted: Check video connection cables. Check the video resolution under Control Panel Items > Display > Change Display Setting.
• Video on the attached monitor is not displaying in extended mode: Configure under Control Panel Items > Display > Change Display Setting, or switch by cycling the "+P" key combination.
• Audio jacks are not functioning: Check settings under Control Panel > All Control Panel Items > Sound to ensure the USB Audio device is available and set to default. Right-click to show all available options.
• USB ports are not functioning on the dock: Unplug the dock from power, wait 10 seconds, and then reconnect. Update to the latest USB 3.0 host controller driver.
• HDCP content is not able to display on the attached monitor: HDCP content support is currently not available. DVD, Blu-ray, or other HDCP protected video content will not playback on the attached monitor.
• DisplayLink Driver is not able to install: Download the latest driver from the Displaylink website or connect to Windows Update with the dock (using Wi-Fi or Ethernet port of the laptop).
• Laptop failed to boot with dock connected: Remove all USB devices connected to the dock; some unqualified boot devices may cause lock-up at the boot screen.
• Cannot see display in pre-OS environment: Displays are not fully supported in the pre-OS environment. Only USB devices are supported.

Advanced Troubleshooting

• First time Internet access causing error message "Insufficient system resources exist to complete the requested service": Download the driver from an Internet-connected computer and copy the driver over a USB flash drive, then run the setup. This can occur when entering extend mode with low system resources; the PC may not have enough memory. Close unused applications or reboot the PC.
• Incompatible Display Driver: This message appears if the primary graphics card drivers installed are not WDDM compatible. Windows 7 onwards requires WDDM drivers. Download and install the latest graphics drivers for your primary graphics card.
• Laptop failed to wake up from Ethernet port: Wake-on-LAN feature is not supported on the dock.
• Laptop fails to power charge when the dock is connected: 1. Ensure the dock is connected properly to its own power adapter. 2. Verify the dock's LED is ON (White LED). 3. Disconnect and re-connect the dock cable to your computer. 4. Ensure the notebook's USB-C port accepts power charging. 5. Check with your notebook manufacturer for power charging compatibility with the dock.
• No video on the monitors attached to HDMI or DisplayPort (DP) port on the dock: 1. If your monitor is connected to the dock, the video output on your computer may be disabled. Enable it under Control Panel Items > Display > Change Display Setting. 2. Check the resolution settings on your computer; your monitor may support higher resolutions than the dock. Refer to the Display Resolution Table. 3. Ensure the video cable (HDMI or DisplayPort) is connected properly to the monitor and the dock. Select the correct video source on your monitor. 4. If only one monitor is shown, download the latest driver from the Displaylink website or connect to Windows Update with the dock. 5. Try with a different monitor and Laptop computer that are known to be good, if possible.

Regulatory Information

Dell Universal Dock-D6000 complies with FCC/CE rules and abides by worldwide regulatory compliance, engineering, and environmental affairs.

Contacting Dell

Visit www.dell.com/support, select your support category, and choose the appropriate service or support link based on your need.

Or Visit: http://www.displaylink.com/support/.