Troubleshooting: Pairing Smart Devices with Telstra NBN Gen2 Smart Modem
If you are having issues pairing your smart device to a Telstra NBN network using the Gen2 Smart Modem, please try the following fix:
Login to the router's settings page by typing http://mymodem into any web browser connected to the current Wi-Fi.
- Username: admin
- Password: Telstra (upper case T)
- Please Note: Your username and password may be different.
Click on 'WIFI' (top bar, 3rd icon from the left).
Click on the '2.4GHz' tab, scroll to the bottom, and uncheck "Band Steering Enabled".
Click on 'Guest 1' (this may appear as 'Guest 2.4Ghz').
Scroll down to 'WIFI Network' and click 'Enabled'.
Ensure 'Band Steering Enabled' is unchecked.
Take note of the Network name and key (password).
Save the settings.
Connect your phone to this Wi-Fi network (it should appear in the list of available Wi-Fi networks on your phone).
Reset the Smart device so it is in pairing mode.
Open the Laser Smart Home app and add the device.
Select your product from the list.
When asked for the Wi-Fi name and password, type in the ones you noted down (Step 7).
Once the device is added and configured, you can change the Wi-Fi connection back to the original one.
