Cisco IP Phone 8800 Series Multiplatform Phones

Your Phone

• ① Incoming call or voicemail indicator

• ② Camera (Cisco IP Phone 8845 and 8865)

• ③ Line and feature buttons

• ④ Softkeys

• ⑤ Back, Navigation, and Release ◀️

• ⑥ Hold, Transfer, and Conference ?

• ⑦ Headset, Speakerphone, and Mute ?

• ⑧ Voicemail, Applications, and Directory ✉️

• ⑨ Volume ?

Line and Session Buttons

Use the line and feature buttons to view calls on a line, access features such as Speed Dial, and to perform tasks such as resuming a held call.

Buttons illuminate to indicate status:

• Green, steady: Line is idle

• Red, steady: Line in use

• Red, flashing: Incoming or held call

• Amber, steady: Line is unregistered

Place a Call

Enter a number and pick up the handset.

Answer a Call

Press the flashing red button. If you have multiple lines on your phone, press the solid red button first.

Put a Call on Hold

1. Press Hold ⏸️
2. To resume a call from hold, press Hold again.

View Your Recent Calls

1. Select a line to view.
2. Press Applications ⚙️
3. Scroll and select Recents.

Transfer a Call to Another Person

1. From a call that is not on hold, press Transfer ➡️
2. Enter the other person's phone number.
3. Press Transfer again (before or after the party answers).

Add Another Person to a Call

1. From an active call, press Conference ?
2. Enter the number you want to join and press Dial.
3. Once the call is connected, press Conference again.

Place a Call with a Headset

1. Plug in a headset.
2. Enter a number using the keypad.
3. Press Headset ?

Place a Call with the Speakerphone

1. Enter a number using the keypad.
2. Press Speakerphone ?

Mute Your Audio

1. Press Mute ?
2. Press Mute again to turn mute off.

Stop Your Video

1. Turn the ring around the camera counterclockwise to close the shutter.
2. Turn the ring around the camera clockwise to open the shutter.

Listen to Voice Messages

Press Messages ✉️ and follow the voice prompts. To check messages for a specific line, press the line button first.

Forward All Calls

1. Press the Forward softkey.
2. Dial the number that you want to forward to and press the Call softkey.
3. When you return, press the Clr fwd softkey.

Adjust the Volume in a Call

Press Volume ? left or right to adjust the handset, headset, or speakerphone volume when the phone is in use.

Adjust the Ringtone Volume

Press Volume ? left or right to adjust the ringer volume when the phone is not in use.

Change Ringtone

1. Press Applications ⚙️
2. Select User preferences > Audio preferences > Ext (n) - Ring tone, where n= extension number.
3. Scroll through the list of ringtones and press Play ▶️ to hear a sample.
4. Press Select and Set ✔️ to save a selection.
5. Press ◀️ to exit.

Adjust the Screen Brightness

1. Press Applications ⚙️
2. Select User preferences > Screen preferences.
3. In the Display brightness field, enter a value for the level of brightness.
4. Press Set ✔️.

Pair a Mobile Device

(Cisco IP Phone 8851 and 8861 only.)

1. On your desk phone, press Applications ⚙️
2. Select Bluetooth > Devices.
3. Select Scan.
4. Select the mobile device from the available devices list to pair.
5. Select Connect.
6. If prompted, verify the passkey on the mobile device.
7. If prompted, verify the passkey on the desk phone.
8. Choose to make your mobile device contacts and call history available on your desk phone.

User Guide

View the full User Guide at https://coxbusiness.online/mpp