Cisco IP Phone 8800 Series Quick Start Guide

Your Phone

The Cisco IP Phone 8800 Series features a handset, a screen, a keypad, and various buttons for different functions. A diagram illustrates the phone's layout with numbered callouts.

Phone Components:

• 1. Incoming call or voicemail indicator: Visual alert for calls or messages.
• 2. Camera: (Available on Cisco IP Phone 8845 and 8865) For video calls.
• 3. Feature and session buttons: Buttons on the left side for line access and features; buttons on the right side for session tasks.
• 4. Softkeys: Context-sensitive buttons below the screen.
• 5. Back, Navigation cluster, and Release: Buttons for navigation and returning to previous screens.
• 6. Hold, Transfer, and Conference: Dedicated buttons for call management.
• 7. Headset, Speakerphone, and Mute: Buttons for audio input/output control.
• 8. Voicemail, Applications, and Directory: Buttons to access voicemail, applications menu, and contacts.
• 9. Volume: Controls for adjusting audio levels.

Feature and Session Buttons

Feature buttons (typically on the left) allow users to view calls on a line or access features like Speed Dial. Session buttons (typically on the right) are used for tasks such as resuming a held call. Button illumination indicates status:

• [Green, steady] Green, steady: Active call
• [Green, flashing] Green, flashing: Held call
• [Amber, steady] Amber, steady: Private line in use
• [Amber, flashing] Amber, flashing: Incoming call
• [Red, steady] Red, steady: Remote line in use
• [Red, flashing] Red, flashing: Remote line on hold

Note: In locales that read right-to-left, the locations of feature and session buttons are swapped.

Making and Managing Calls

Make a Call

Enter a number and pick up the handset.

Answer a Call

Press the flashing amber line button.

Put a Call on Hold

1. Press the [Hold] button.
2. To resume a held call, press the [Hold] button again.

Transfer a Call to Another Person

1. From a call that is not on hold, press the [Transfer] button.
2. Enter the other person's phone number.
3. Press the [Transfer] button again.

Add Another Person to a Call

1. From a connected call that is not on hold, press the [Conference] button.
2. Press Active calls to select a held call.
3. Press the [Conference] button again.

Using Headset, Speakerphone, and Mute

Make a Call with a Headset

1. Plug in a headset.
2. Enter a number using the keypad.
3. Press the [Headset] button.

Make a Call with the Speakerphone

1. Enter a number using the keypad.
2. Press the [Speakerphone] button.

Mute Your Audio

1. Press the [Mute] button.
2. Press the [Mute] button again to turn mute off.

Video Controls

Stop Your Video

(Available on Cisco IP Phone 8845 and 8865 only.)

1. Turn the camera shutter counterclockwise to stop your video.
2. Turn the camera shutter clockwise to start your video.

Voice Messages and Call Forwarding

Listen to Your Voice Messages

Press the [Messages] button and follow the voice prompts. To check messages for a specific line, press the line button first.

Forward All Calls

1. Select a line and press [Forward all].
2. Dial the number you want to forward to, or press [Voicemail].
3. To receive calls again, press [Forward off].

Settings and Customization

Adjust the Volume in a Call

Press the Volume [Volume +] or [Volume -] buttons left or right to adjust the handset, headset, or speakerphone volume when the phone is in use.

Adjust the Ringtone Volume

Press the Volume [Volume +] or [Volume -] buttons left or right to adjust the ringer volume when the phone is not in use.

Change the Ringtone

1. Press the [Applications] button.
2. Select Settings > Ringtone.
3. Select a line.
4. Scroll through the list of ringtones and press Play to hear a sample.
5. Press Set and Apply to save a selection.

Adjust the Screen Brightness

1. Press the [Applications] button.
2. Select Settings > Brightness.
3. Press the Navigation cluster left to decrease, or right to increase, the brightness.
4. Press Save.

Change the Font Size

1. Press the [Applications] button.
2. Select Settings > Font Size.
3. Select a font size.
4. Press Save.

Pair a Mobile Device

(Available on Cisco IP Phone 8851, 8861, and 8865 only.)

1. Put your mobile device in discoverable mode.
2. On your IP Phone, press the [Applications] button.
3. Select Bluetooth > Add Bluetooth.
4. Select your mobile device from the available devices list to pair.
5. Verify the passkey on your mobile device and your IP Phone.
6. When prompted to save mobile contacts, choose to make your mobile device contacts and call history available on your IP Phone.

Full User Guide

View the full User Guide at http://www.cisco.com/c/en/us/support/collaboration-endpoints/unified-ip-phone-8800-series/products-user-guide-list.html.