TCL HH63 LTE CPE User Manual
User Manual V1.0 | HH63
Read this first
- Before using this documentation and the device it supports, ensure you read and understand the "Important safety information" on page 19.
- Illustrations in this documentation might look different from your device.
- Instructions in this documentation may vary depending on your device model and software version.
- Some apps and features are not available in all countries or regions. App and feature availability is subject to change.
- Documentation content is subject to change without notice. TCL makes constant improvements on the documentation of your device, including this user manual.
- TCL Communication Ltd. does not assume any liability that may occur due to the use or application of the product described herein. Every effort has been made in the preparation of this documentation to ensure accuracy of the contents, but all statements, information and recommendations in this documentation do not constitute the warranty of any kind, express or implied.
Chapter 1. Meet your CPE
The Cat6 LTE CPE is a dual-band WiFi device. It operates at both 2.4 GHz and 5 GHz, and provides wired and wireless access for multiple computers and mobile devices. With various features and functions, the Cat6 LTE CPE is a perfect hub of your home or business network.
1.1 System requirements
Your CPE is compatible with Wi-Fi-enabled devices which support 2.4 GHz (802.11 b/g/n) or 5 GHz (802.11 a/ac), and works with browsers including Firefox, Safari, Internet Explorer (9.0 or later), Opera, and Google Chrome.
1.2 Overview
The device has several ports and indicators. A diagram shows the front and back of the CPE:
- 1. Power indicator: On: The device is powered on. Off: The device is powered off.
- 2. Network indicator: Blinking green: The device is registered to 3G network. Blinking blue: The device is registered to 4G network. Solid green: The device is connected to 3G network. Solid blue: The device is connected to 4G network. Solid red: Micro SIM card is not available or the device is not registered to the network.
- 3. Wi-Fi/WPS indicator: Blinking blue: WPS connection is available. Solid blue: Wi-Fi is enabled. Off: Wi-Fi is disabled.
- 4. LAN/WAN indicator: On: the WAN or LAN port is connected. Off: the WAN or LAN port is not connected.
- 5. Signal indicator: 1 bar: weak signal strength. 2 bars: good signal strength. 3 bars: excellent signal strength. Off: no signal.
- 6. Reset button: Use a paperclip to press the button for 3 seconds to reset the device.
- 7. Nano SIM card slot: Insert a Nano SIM card in the slot.
- 8. WPS button: Press the button for 3 seconds to enable the WPS function. The WPS function will be automatically disabled if a WPS connection is not established within 2 minutes.
- 9. Power button: Press for 3 seconds to power off your device. Press for 1 second to power on your device.
- 10. External antenna port (for HH63V1S only): Install an external antenna to improve signal reception.
- 11. Telephone port (Optional): Connect to a telephone to make or answer calls.
- 12. LAN/WAN port: Used to connect to an internet source or wired devices such as computers or switches.
- 13. LAN port: Used to connect to wired devices such as computers or switches.
- 14. Power connector: Used to connect to the power adapter.
When the CPE downloads and installs software updates, you will see the indicators flash on and off in a sequence. Do not power off your CPE during this process, otherwise it may cause device malfunction.
Chapter 2. Get started with your CPE
This chapter introduces the basic instructions on how to set up your CPE and make connections. The instructions may vary depending on your CPE model.
2.1 Insert a nano SIM card
Prerequisite: Select the right size of SIM card for your CPE.
SIM Card Sizes: Mini-SIM (2FF) [❌], Micro-SIM (3FF) [❌], Nano-SIM (4FF) [✔️].
Locate the nano SIM card slot, and insert a nano SIM card as illustrated. Close the nano SIM card slot cover after inserting the card.
- Note the orientation of the Nano SIM card. If the Nano SIM card is inserted incorrectly, it may get jammed.
- Do not remove the Nano SIM card when your CPE is in use. Otherwise, it may cause malfunction to your CPE or data loss.
2.2 Access CPE network
You can connect your devices to the CPE network wiredly or wirelessly as illustrated below.
Access wired network
To establish a wired network connection, connect the wired device to the LAN port of your CPE using an Ethernet cable.
Access wireless network
To establish a wireless network connection, select the Wi-Fi name (or the SSID) of the CPE on your wireless devices, and enter the Wi-Fi password. Note: The default Wi-Fi name and password can be found on the bottom label of your CPE. If your wireless device is WPS-enabled, you can also access the CPE Wi-Fi network through a WPS connection.
- Press the WPS button on your CPE for 3 seconds. The WPS function will be enabled within 2 minutes.
- Enable the WPS function of your wireless device to make a WPS connection.
2.3 Use the telephone function (optional)
Your CPE supports the telephone function. Connect a telephone to your CPE using a telephone cable as illustrated below.
Chapter 3. Access the web UI
This chapter introduces how to get access to the web UI of your CPE, and gives you a glimpse of the web UI.
3.1 Log in to the web UI
To log in to the web UI, follow these steps:
- Open a web browser on the device connected to the CPE network wiredly or wirelessly.
- Go to the login website which can be found on the bottom label of your CPE and follow the on-screen instructions to finish the login process. Note: For the default login information, refer to the bottom label of your CPE.
NOTES:
- Click Language at the upper right of the screen to change the language setting.
- Click Help at the upper right of the screen to access user manual.
3.2 Explore web UI features
Home page features
The web UI is mainly comprised of the following sections: Home, Status, Services, Settings, and System. Click on each section to display more information about your CPE.
Commonly-used status icons are displayed in the web UI, which give you information about your CPE.
| Icon | Description |
|---|---|
| 3G or 4G/LTE | It is the network your CPE connects to. "No Service" will be displayed when there is no network available. |
| [signal bars] | The number of the signal bar indicates the signal strength. The more signal bars it shows, the stronger the signal is. |
| ? VoLTE | VoLTE is enabled. |
| ? VoLTE | VoLTE is disabled. |
| ? | The CPE connects to WAN network. |
| ? | The CPE disconnects from WAN network. |
| ✉️ | New messages or unread messages. |
| ✉️ | The SMS inbox is full. |
| ? | Wi-Fi is enabled. |
| ? | Wi-Fi is disabled. |
| ➡️ | Click to log out of the web UI. |
| ⬆️ | Firmware update. |
NOTE: VoLTE function will be disabled if there is no telephone port on your device.
Chapter 4. Configure your CPE
In this chapter, we will show you how to get the most out of your CPE using the web UI. In the web UI, you can configure Wi-Fi settings, view connected devices, set up a guest network, and more.
4.1 Home
This section allows you to quickly check connection status, network information, device information, and connected devices.
Network overview
The network overview panel shows network connection status, download and upload speed, and the number of connected devices.
Click Disable mobile data to disconnect your CPE from the WAN network.
Click Enable mobile data to connect your CPE to the WAN network.
Network
The Network panel displays network name, network type, and network connection status. Click Network to access the internet setting page.
Device Information
The Device information panel shows device model, software version, and running time. Click Device information to get more information on your device.
Connected devices
The Connected devices panel displays the number of devices connected to your CPE network wiredly and wirelessly. Click Connected devices to get more detailed information on the connected devices.
4.2 Status
This section allows you to view your network information, connection status, device information, and more.
Status
You can have a quick check on your device information, such as cellular network, LAN, WAN, Wi-Fi, and diagnostics.
Connected devices
This tab allows you to edit the connected device name, and manage internet access for connected devices.
4.3 Services
Navigate to Services, and click the SMS tab to display the information you want or change SMS settings as desired.
SMS Tab Folders
| Folder | Description |
|---|---|
| Inbox | Incoming messages are stored in this folder. |
| Outbox | Outgoing messages are stored in this folder. |
| New message | Write a new message in this folder. |
| SMS settings | Configure SMS settings in this folder. |
SMS Operations
| Operation | Steps |
|---|---|
| Read a message | Click the message you want to read. |
| Send a message | 1. Click SMS > New message. 2. Input the recipient's number and message content. 3. Click Send. NOTE: A message can be sent to up to five recipients simultaneously. |
| Reply to a message | 1. Click the message you want to reply to. 2. Click Reply. 3. Input the message content, then click Send. |
| Delete a message | 1. Locate the message you want to delete in the Inbox or Outbox folder. 2. Tick the checkbox beside the message you want to delete. 3. Click Delete. |
| Delete all messages | 1. Click at the top of the checkbox column to select all messages. 2. Click Delete. |
| Forward all messages | 1. Click SMS settings. 2. Enable SMS forwarding to mobile phone. 3. Input the recipient's number. 4. Click Apply. |
| Enable SMS delivery reports | Click SMS settings, then enable SMS report. |
| Disable SMS delivery reports | Click SMS settings, then disable SMS report. |
Call logs
In this tab, you can view call history including incoming calls, outgoing calls, missed calls and call forwarding records.
Call forward
Once this option is enabled, you can choose the appropriate call forwarding mode and forward the call to another recipient. Enter the recipient's number and click Apply.
Call settings
In this tab, you can enable or disable VoLTE mode.
4.4 Settings
This section allows you to prioritize the network connection, configure connection mode, manage WAN, LAN and Wi-Fi settings, and more.
Quick setup
In this tab, you can configure basic connection settings, enable or disable data roaming, enable or disable 2.4 GHz and 5 GHz network, change SSID and Wi-Fi password, and more.
Setup
Network connection
In this option, you can configure and manage connection mode, mobile data, and data roaming.
Profile management
In this option, you can set up a new APN profile, and edit or delete existing profiles.
| Action | Steps |
|---|---|
| Add a new profile | 1. Click New. 2. Input the correct parameters (like profile name, APN and IP type) for your network operator. 3. Click Save. |
| Edit a profile | 1. Select the profile from the profile management list. 2. Click Edit to set the parameters. 3. Click Save. |
| Delete a profile | 1. Select the profile from the profile management list. 2. Click Delete. NOTE: The default profile cannot be deleted. |
| Set as default | 1. Select the profile from the profile management list. 2. Click Set as default. |
Network settings
You can set the network search mode to Auto, 3G only, 4G/LTE only, and change the network mode. Make sure you click Apply after making desired changes.
Wi-Fi
Basic
| Setting | Description |
|---|---|
| SSID | SSID is the name of the Wi-Fi network. |
| SSID Broadcast | This function is enabled by default. When this function is disabled, other users cannot detect the SSID or the Wi-Fi name. They need to manually enter SSID to connect to your CPE network. |
| Security | The available security modes include Disable, WPA2, WPA/WPA2, WPA2/WPA3, WPA3. |
| Encryption | The available option is AES. |
| Wi-Fi Password | Check the Wi-Fi password in this item. |
Advanced
| Setting | Description |
|---|---|
| Max. connected devices | You can decide how many client devices can connect to your CPE network at a time. |
| Wi-Fi mode | The mode is set to Auto by default. |
| AP isolation | The AP isolation function enables you to create a separate virtual network for each wireless client that is connected to your CPE network. When this function is enabled, all wireless devices in the network will not be able to communicate with each other. |
| Channel bandwidth | Select the available options from the drop-down menu. |
| Channel | The channel default option is Auto. The CPE will select the best channel automatically. |
Guest network
In this tab, you can enable or disable the Guest network feature, and configure guest network Wi-Fi name, Wi-Fi password, and validity duration. Devices connected to the guest network can access the internet, but cannot access the CPE web UI or the master network.
WPS
Wi-Fi Protected Setup (WPS) is a wireless network security standard that tries to make connections between your CPE and wireless devices faster and easier. If your wireless device is WPS-supported, you can access the CPE Wi-Fi network through a WPS connection. Select one of the following options to make a WPS connection.
| Option | Steps |
|---|---|
| Option 1 | 1. Press the WPS button on your CPE for 3 seconds. 2. Enable the WPS function of your wireless device within 2 minutes to make a WPS connection. |
| Option 2 | 1. Log in to the web UI of your CPE, and go to Settings > Wi-Fi > WPS. (For how to log in to the web UI, see "Chapter 3. Access the web UI" on page 9.) 2. Click Start WPS. 3. Enable the WPS function of your wireless device within 2 minutes to make a WPS connection. |
Security
SIM PIN management
| Action | Steps |
|---|---|
| Enable SIM PIN | 1. When the SIM PIN feature is disabled, click [toggle switch]. 2. Set a SIM PIN code. 3. Click Apply. |
| Disable SIM PIN | 1. When the SIM PIN feature is enabled, click [toggle switch]. 2. Enter the current SIM PIN code. 3. Click Apply. |
4.5 System
In this section, you can quickly view the device information, reboot or reset your device, modify login password, and more.
Device information
You can view device information in this tab, including IMEI, software version, and MAC address.
Login password
Enter your current password, and set a new one. The new password must be 4 to 16 characters long.
System time
Manage the time zone in this tab.
TR-069
It is a protocol for communication between CPE and an Auto Configuration Server (ACS) that provides secure auto-configuration as well as other CPE management functions within a common framework.
Backup & restore
This feature allows you to back up the current device configuration, or restore the device to a previous configuration by importing the backup configuration file.
Restart & reset
This function enables you to restart or factory reset the CPE. If the CPE does not work properly, you can try restarting the CPE to solve the problem. If you can't access the internet for unknown reasons, or forget the login password, you can restore the CPE to factory settings. To reset the CPE, you can also use a paperclip to press the reset button on the CPE for 3 seconds.
Firmware update
Click Check for update, and the CPE will detect software version. If a new version is available, you can click Update to upgrade the software.
Do not power off the device during the upgrade process. Otherwise, it may be damaged.
Important safety information
Read all the safety information before using your product. Failure to follow these safety instructions could result in injury, or damage to your product or other property.
Important safety instructions
- Observe signs and notices that prohibit or restrict the use of wireless devices.
- Always handle your device with care. It contains sensitive electronic components inside. The device can be damaged if dropped, burned, punctured, or crushed, or if it comes in contact with liquid.
- Do not disassemble or attempt to repair your device yourself. Disassembling the device may damage it, or cause injury to you.
- The device and its accessories may present a choking hazard to small children. Do not let children use the device and its accessories without supervision.
Medical device interference
Your router contains components which may interfere with medical devices such as pacemakers, defibrillators, or other medical devices. Maintain a safe distance of separation between your medical device and your router. Consult your physician and medical device manufacturer for information specific to your medical device.
Power adapter
Use only adapters that are compliant with the applicable international and regional safety standards. Using other adapters could cause damage to the device or pose a risk of injury or death. It is important to keep the power adapter in a well-ventilated area when the power adapter is plugged into an electrical outlet. Don't use damaged power adapters.
Operating temperature
Your device is designed to work best in ambient temperatures between 0°C and 40°C (32°F and 104°F), and should be stored between ambient temperatures of –10°C and 70°C (14°F and 158°F). Your device may malfunction if operated or stored outside of these temperature ranges. Avoid exposing the device to dramatic changes in temperature or humidity.
Regulatory compliance information
This section introduces regulatory information, certification, and compliance information specific to your product.
Electromagnetic fields (EMF)
This product complies with all applicable standards and regulations regarding exposure to electromagnetic fields.
Disposal and recycling information
At TCL, we continually strive to improve our operations and products, and minimize our impact on the environment.
Your product is designed and manufactured with high quality materials and components, which can be recycled and reused. Please observe the local regulations regarding the disposal of packaging materials, exhausted batteries and old equipment. For recycling information, please visit www.tcl.com.
This symbol [recycle symbol] on your device and/or its accessories indicates that this device should not be disposed of with household waste. When this device reaches its end of life, take it to a collection point designated by local authorities. For more detailed information about device recycling, contact your local authorities, household waste disposal centers, or retail stores.
The separate collection and recycling of your device and/or its accessories at the time of disposal will help conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment.
Troubleshooting
If you encounter problems while using the product, use the troubleshooting information to help determine the problem and find possible solutions.
General problems
| Problem | Solution |
|---|---|
| I forget the Wi-Fi password. |
|
| How do I change the Wi-Fi name and password? |
|
| The network indicator is solid red. | When the SIM card or network service is not available, or the device is not registered to the network, the network indicator is off.
|
| I can't find the Wi-Fi name of the CPE on my wireless device. |
|
| How do I set a new PIN code for my SIM card? |
|
| Where can I find the device's model number and firmware version? |
|
Web UI problems
| Problem | Solution |
|---|---|
| How can I access the web UI? |
|
| I can't log in to the web UI. |
|
| How do I change the login password? |
|
| "No SIM card" or "Invalid SIM card" is displayed on the web UI. |
|
Connection problems
| Problem | Solution |
|---|---|
| I can't access the internet. |
|
| How can I access the CPE network wirelessly? | Select the Wi-Fi name (or the SSID) of the CPE on your wireless devices, and enter the Wi-Fi password. NOTE: The default Wi-Fi name and the Wi-Fi password can be found on the bottom label of your CPE. |
| "PIN lock" or "PUK lock" is displayed on the screen of the device connected to the CPE network. | This indicates that the SIM card is locked. To unlock the SIM card, log in to the web UI and enter the PIN code or PUK code. To obtain the PUK code, contact your internet service provider. NOTE: If the PIN code is entered incorrectly 3 times, you will be required to enter the PUK code. If the PUK code is entered incorrectly 10 times, the SIM card will be locked permanently. |
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