eufy Clean G35+ & G40+ Owner's Manual

Important Safety Instructions

To reduce the risk of injury or damage, keep these instructions at hand when setting up, using, and maintaining this device.

WARNING SYMBOLS USED

⚠️ This is the safety alert symbol. This symbol alerts you to potential hazards that could result in property damage and/or serious bodily harm or death.

• This device can be used by individuals aged 8 years and above and individuals with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of this device in a safe way and understand the hazards involved.
• Children should be supervised to ensure they do not play with this device.
• Cleaning and maintenance shall not be performed by children without adult supervision.
• This device is only to be used with the auto-empty station provided.
• Before cleaning or maintaining this device, the plug must be removed from the outlet.
• The battery in this device should only be replaced by a skilled professional.
• Before removing the battery, disconnect the device from its power supply.
• The battery must be removed before this device is disposed of. To remove the battery, first unscrew the screws on the bottom, then remove the back cover. Remove the battery by disconnecting the quick connector.
• The used battery should be placed in a sealed plastic bag and disposed of safely according to local environmental regulations.
• The external flexible cable or cord of the power supply unit cannot be replaced; if the cord is damaged, the power supply unit should be disposed of.
• This device is for indoor use only.
• This device is not a toy. Do not sit or stand on this device. Small children and pets should be supervised when this device is operating.
• Store and operate this device in room temperature environments only.
• Do not use this device to pick up anything that is burning or smoking.
• Do not use this device to clean up spills of bleach, paint, chemicals, or anything wet.
• Before using this device, pick up objects like clothing and loose paper. Lift up cords for blinds or curtains. Move power cords and sharp, pointed, or fragile objects out of the way. Be aware that if this device passes over a power cord and drags it, an object could be pulled off a table or shelf.
• If the room to be cleaned has a balcony, a physical barrier should be used to prevent access to it to ensure safe operation.
• Do not place anything on top of this device.
• Be aware that this device moves around on its own. Take care when walking in the area where this device is operating to avoid stepping on it.
• Do not operate this device in areas with exposed electrical outlets on the floor.
• Do not expose the electronic components of this device, its battery, or the auto-empty station. There are no user-serviceable parts inside.
• Do not use this device on carpets with tasseled edges or loose threads or on an unfinished, unsealed, waxed, or rough floor, as it may result in damage to the floor and this device. Use only on hard floor surfaces or low-pile carpets.
• This device has been designed to be used on floors without scratching them. We recommend that you test this device on a small area of the room to be cleaned to ensure no scratches are made before cleaning the whole room.
• Only use attachments recommended or described in this manual.
• Do not handle the device or plug with wet hands.
• Ensure that the dust bag and/or filters are correctly in place before use.
• Do not use a battery pack or device that is damaged or modified. Damaged or modified batteries may exhibit unpredictable behavior resulting in fire, explosion, or risk of injury.
• Do not expose the battery pack or device to fire or excessive heat. Exposure to fire or temperatures above 130°C / 266°F may cause an explosion.
• Do not modify or attempt to repair the device or the battery pack, except as indicated in the instructions for use and care.
• Follow all charging instructions and do not charge the battery pack or device outside of the temperature range specified in the instructions. Charging improperly or at temperatures outside of the specified range may damage the battery and increase the risk of fire.

Notice: This symbol on the device or its packaging indicates: Do not dispose of electrical appliances as unsorted municipal waste; use separate collection facilities. Contact your local authority for information regarding the collection systems available. If electrical appliances are disposed of in landfills or dumps, hazardous substances can leak into the groundwater and get into the food chain, damaging your health and well-being. When replacing old appliances with new ones, the retailer is legally obliged to take back your old appliance for disposal free of charge.

FCC Statement: This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Warning: Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and radiates radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment on and off, the user is encouraged to try to correct the interference by one or more of the following measures: (1) reorient or relocate the receiving antenna. (2) Increase the separation between the equipment and receiver. (3) Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. (4) Consult the dealer or an experienced radio / TV technician for help.

Importer (for FCC matters): POWER MOBILE LIFE, LLC, 400 108th Ave NE Ste 400, Bellevue, WA 98004-5541, Telephone: +1 (800) 988 7973

RF Exposure Compliance Statement: This equipment complies with the FCC/IC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20 cm between the radiator and your body.

ISED Compliance Statement: This device contains licence-exempt transmitter(s)/ receiver(s) that comply with Innovation, Science and Economic Development Canada's licence-exempt RSS(s). Operation is subject to the following two conditions: 1. This device may not cause interference. 2. This device must accept any interference, including interference that may cause undesired operation of the device.

Declaration of Conformity (EU): This product complies with the radio interference requirements of the European Community. Anker Innovations Limited declares that the radio equipment type T2270 / T2272 is in compliance with Directive 2014/53/EU. Full text available at: https://support.eufylife.com/s/articleRecommend?type=DownLoad. Max output power: 18 dBm. Frequency band: 2.4G (2.4000GHz - 2.4835GHz).

Declaration of Conformity (GB): Anker Innovations Limited declares that the product type T2270 / T2272 is in compliance with Radio Equipment Regulations 2017 and The Restriction of the Use of Certain Hazardous Substances in Electrical and Electronic Equipment Regulations 2012. Full text available at: https://support.eufylife.com/s/articleRecommend?type=DownLoad.

Importer (EU/UK): Anker Technology (UK) Ltd, GNR8, 49 Clarendon Road, Watford, Hertfordshire, WD17 1HP, United Kingdom. Anker Innovations Deutschland GmbH, Georg-Muche-Strasse 3, 80807 Munich, Germany.

About Your RoboVac

What's in the Box

The package includes the following items:

• RoboVac unit
• Auto-Empty Station
• Power Cord
• Additional Dust Bag (G40+ only)
• Additional Side Brush (G40+ only)
• Additional Filter (G40+ only)
• Protective Pad (Optional, for certain regions only)
• Cleaning Tool
• Cable Ties (x5)
• Owner's Manual & Other Documents

RoboVac Anatomy

Key components of the RoboVac and Auto-Empty Station are illustrated below:

A. Top & Side Components:

• Spot Cleaning Button
• Recharge Button
• Auto-Cleaning Start/Pause Button
• Wi-Fi Status Light
• Bumper
• Infrared Sensor
• Main Power Switch (On/Off)
• Charging Contact Pins (x2)
• Dust Box
• Dust Box Release Button

B. Bottom Components:

• Charging Contact Pins (x2)
• Side Brush
• Drop Sensors (x4)
• Wheels (x2)
• Brush Guard
• Swivel Wheel
• Hall Sensors (x2)
• Path Tracking Sensor
• Battery Compartment
• Rolling Brush

C. Dust Box:

Contains the dustbin and filter.

D. Suction Inlet:

The area where dirt is drawn into the RoboVac.

E. Auto-Empty Station:

• Dust Bag Handle
• Dust Bag
• Storage Compartment
• Top Cover
• Power Indicator
• Charging Socket
• Charging Contact Pins (x2)
• Debris Evacuation Port
• High-Performance Filter Assembly

LED Indication

The LED indicators on the RoboVac provide status information:

Wi-Fi Connection Reset: Press and hold the Wi-Fi button for 10 seconds.

Return to Auto-Empty Station:

• Flashing blue slowly: Returning to auto-empty station
• Steady blue: Standby or paused

Spot Cleaning:

• Flashing blue slowly: Spot mode
• Steady blue: Standby or paused

? When using the 'Find My Robot' function via the eufy Clean app, all three LED indicators are steady blue and a voice prompt is heard.

? To conserve power, the blue light dims when RoboVac is inactive for 10 minutes or has been fully charged for 1 minute.

Using Your RoboVac

Important Tips Before Use

Follow these guidelines for optimal operation:

• ✅ Remove power cords and small objects from the floor that may entangle RoboVac.
• ✅ Fold tasseled edges of rugs underneath to prevent tangling. Avoid cleaning dark-colored high-pile rugs or rugs thicker than 1.02 in / 26 mm.
• ✅ Place physical barriers in front of fireplaces and air vents that could damage RoboVac.
• ✅ Keep RoboVac away from wet areas.
• ✅ Remove objects less than 0.63 in / 16 mm in height that RoboVac might climb onto.
• ⚠️ Anti-drop sensors prevent falls down stairs, but are less effective on dirty, carpeted, reflective, or dark floors. Use physical barriers for safety.

Preparation

1. Remove the foam blocks beside the bumper before use.
2. Install the side brush before use.
3. Turn on the main power switch on the right side of RoboVac.
4. Place the auto-empty station on a level surface and against a wall. Ensure 3.3 ft (1 m) clearance on the sides and 6.6 ft (2 m) in front.
5. Install the supplied protective pad under the auto-empty station if using on carpet.

Use the Auto-Empty Station

The Auto-Empty Station automatically empties the RoboVac's dustbin.

• RoboVac returns to the station at the end of a cleaning cycle or when the battery is low.
• Ensure the power cord is connected and the dust bag is properly installed.
• The dust bag can lock 99.7% of allergens.
• The emptying function may not activate if cleaning sessions are too short or if 'Do-Not-Disturb' mode is enabled in the eufy Clean app.
• Some noise may occur during emptying; consider placing the device in a suitable location or using 'Do-Not-Disturb' mode.
• Connect the power cord to the auto-empty station and a wall outlet. The LED indicator on the station will be steady white when AC power is connected.
• The station has high-voltage and low-voltage versions; ensure you have the correct one.
• Place the station against a wall on a hard, level surface for easy access.
• Always keep the station plugged in for automatic return.
• Align RoboVac's charging pins with the station's to begin charging.
• If RoboVac cleans for over 15 minutes, it will empty its dustbin automatically upon return.

Using Your RoboVac with the eufy Clean App

Control your RoboVac via the eufy Clean app for full functionality.

• Ensure your smartphone/tablet runs iOS 10.0+ or Android 5.0+.
• Enable 2.4GHz Wi-Fi on your router.
• Ensure RoboVac is docked to the auto-empty station during setup.
• Download the app from the App Store or Google Play.
• Create a user account and add your RoboVac using the '+' icon.
• Follow in-app instructions to set up Wi-Fi.
• Once connected, you can control cleaning modes, schedules, suction power, view status, and receive notifications.

Wi-Fi Connection Status:

? If RoboVac gets stuck, use 'Find My Robot' in the app.

Restore Factory Settings

Press and hold the Wi-Fi button for 10 seconds to reset settings. A voice prompt will confirm the reset, and the Wi-Fi status light will flash blue.

Schedule Cleaning

Use the eufy Clean app to set custom cleaning schedules from Sunday to Saturday.

Start / Pause Cleaning

• Ensure the main power switch is ON before use.
• Press the ▶️ button on RoboVac to start cleaning in Auto-Cleaning mode.
• Press the ▶️ button again to pause cleaning.
• You can also start/pause via the eufy Clean app.

Select a Cleaning Mode

Various cleaning modes can be selected via the eufy Clean app.

Auto-Cleaning Mode:

After startup, RoboVac automatically determines its cleaning route in a Z-shaped path and returns to the auto-empty station upon completion.

Spot Cleaning Mode:

Intensively cleans a specific spiral area for 2 minutes. Press the ? button on RoboVac to start.

Select a Suction Power Level

Choose from Quiet, Standard (default), Turbo, or Max via the eufy Clean app. RoboVac will remember your last selection for the next cleaning cycle.

Select BoostIQ™ Feature

The BoostIQ™ feature automatically increases suction power for tougher messes, like on thicker carpets. This may reduce cleaning time but increase noise. It can be disabled in the app.

Use RoboVac with Amazon Alexa / The Google Assistant

Control RoboVac using voice commands with compatible smart devices.

• Ensure RoboVac is connected to the eufy Clean app.
• You need an Amazon Alexa or Google Assistant enabled device (e.g., Echo, Google Home).
• The respective app (Amazon Alexa or Google Home) must be installed and an account created.
• In the eufy Clean app, navigate to 'Smart Integrations' and follow the on-screen instructions.
• Currently supports English, German, French, Portuguese, and Spanish. For more languages, visit www.eufylife.com/support/.

Cleaning and Maintenance

Turn off the device and unplug the power cord before cleaning or maintenance.

Recommended Cleaning and Replacement Frequency

Clean the Dust Box and Filter

1. Press the release button to remove the dust box.
2. Open and empty the dust box.
3. Remove the filters.
4. Tap the filters to remove dust.
5. Rinse the dust box and filters thoroughly with water. ? Do not use a brush, hot water, or any detergent to clean the filter.
6. Air-dry the dust box and filters completely before next use. ☀️ Do not use the filters if they are not completely dry, otherwise it may affect the cleaning performance.
7. Place the filters back into the dust box.
8. Push the dust box back into the main unit.

Clean the Rolling Brush

1. Pull on the release tabs to unlock the brush guard.
2. Lift the rolling brush to remove.
3. Clean the rolling brush with the cleaning tool.
4. Reinstall the rolling brush by inserting the fixed protruding end first.
5. Press down to snap the brush guard into place.

Clean the Side Brush

Foreign substances, such as hair, can easily get tangled in the side brush, so it is best to clean it regularly.

1. Remove the side brush.
2. Carefully unwind and pull off any hair or substances wrapped between the main unit and the side brush.
3. Use a cloth dampened with warm water to remove dust or reshape the brush.

? Only use the side brush when it is completely dry.

Replace the Side Brush

If the side brush becomes bent or damaged, replace it by pulling off the old one and snapping the new one into place until it clicks.

Clean the Sensors and Charging Pins

To maintain optimal performance, clean sensors and charging contact pins regularly.

• Dust off sensors and charging contact pins with a cloth or cleaning brush.
• ⚠️ Be careful not to touch the path tracking sensor with your hands. Do not use sharp objects, as they may cause damage.
• Clean the path tracking sensor with a soft, dry cloth.

Clean the Swivel Wheel

Hair or dust can entangle the swivel wheel. Clean it periodically.

• Extract the swivel wheel with a tool (e.g., screwdriver).
• Clean any dirt or hair wrapped around the wheel or inside its cavity.
• Reinstall the wheel until it clicks into place.
• ? Do not clean the swivel wheel with water.

Replace the Dust Bag

1. Lift and open the top cover of the auto-empty station.
2. Remove the used dust bag.
3. Discard the used dust bag.
4. Install a new dust bag.
5. Press down to close the top cover.

Clean the Auto-Empty Station

⚠️ Do not disassemble the auto-empty station yourself to avoid electric shock. Do not handle with wet hands.

Wipe the auto-empty station gently with a dry cloth.

Troubleshooting

If your problem persists, visit www.eufylife.com, access the eufy Clean app, or contact support@eufylife.com.

Common Problems and Solutions

Voice Alert

When RoboVac encounters a problem, a red indicator flashes and a voice prompt is heard. The prompts below are for reference.

Specifications

Customer Service

For tutorial videos, FAQs, manuals, and more information, please visit: https://support.eufylife.com

Contact Us

• Email: support@eufylife.com
• Website: www.eufylife.com
• Phone (US): +1 (800) 988 7973 (Mon-Sat 6:15 AM - 6:45 PM PT; Sun 6:15 AM - 5:45 PM PT)
• Phone (UK): +44 (0) 1604 936200 (Mon-Sun 6:00 - 19:00)
• Phone (DE): +49 (0) 69 9579 7960 (Mo-Fr 8:00 - 16:00, Sa 9:00 - 17:00)
• Phone (JP): 03 4455 7823 (Mon-Fri 9:00 - 17:00)

For more support phone numbers, visit: https://support.eufylife.com/s/phonecontactus

Scan the QR code below for the manual in more languages.

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