Kogan 32" LED Smart TV & DVD Combo - D96S
User Guide
Model: KALED32D96SQA
Safety & Warnings
Thank you for purchasing this Kogan product. Please read all safety instructions before using your TV.
WARNING
Never place a television set in an unstable location. A television set may fall, causing serious personal injury or death. Many injuries, particularly to children, can be avoided by taking simple precautions such as:
- Using cabinets or stands recommended by the manufacturer of the television set.
- Only using furniture that can safely support the television set.
- Ensuring the television set is not overhanging the edge of the supporting furniture.
- Not placing the television set on tall furniture (for example, cupboards or bookcases) without anchoring both the furniture and the television set to a suitable support.
- Not placing the television set on cloth or other materials that may be located between the television set and supporting furniture.
- Educating children about the dangers of climbing on furniture to reach the television set or its controls.
If your existing television set is being retained and relocated, the same considerations as above should be applied.
To reduce the risk of fire or electric shock, do not expose this apparatus to rain or moisture. The apparatus shall not be exposed to dripping or splashing, and no objects filled with liquids, (for example, vases), shall be placed on the apparatus.
When discarding used batteries, always be mindful of the environment. Ensure you follow any guidelines for recycling and safe disposal of batteries that apply in your local area. Do not throw used batteries in the rubbish bin.
When installing your TV, maintain a distance of at least 10 cm between the TV and other objects (walls, cabinet sides, etc.) to ensure proper ventilation. Failing to maintain proper ventilation may result in a fire or a problem with the product caused by an increase in its internal temperature.
The openings/slots on the back of the apparatus have been provided for necessary ventilation. Ventilation should not be impeded by blocking these openings in any way (for example, newspapers, table-cloths, curtains, etc.).
No naked flame sources, such as lit candles, should be placed on the apparatus. To prevent the spread of fire, keep candles or other open flames away from this product at all times.
The device may malfunction when under electrostatic discharge. It can be manually resumed by switching power off completely (at wall outlet), then switching power on again.
To avoid any injury caused by overturn of the product when installed with base stands, please always ensure the whole product is placed horizontally within the supporting surface and that the television is not overhanging the edge of the supporting furniture.
If not using with base stands, use only a wall or ceiling mount which has been recommended by the manufacturer of the television.
Keep small accessories out of reach of children so they are not mistakenly swallowed.
CAUTION: Connecting the power cord
Most appliances recommend they be placed upon a dedicated circuit; that is, a single outlet circuit which powers only that appliance and has no additional outlets or branch circuits.
Do not overload wall outlets. Overloaded wall outlets, loose or damaged wall outlets, extension cords, frayed power cords, or damaged or cracked wire insulation are dangerous. Any of these conditions could result in electric shock or fire. Periodically examine the cord of your appliance, and if appearance indicates damage or deterioration, immediately discontinue use of the appliance until the cord is replaced with an exact replacement part by an authorized servicer.
Protect the power cord from physical or mechanical abuse, such as being twisted, kinked, pinched, closed in a door, or walked upon. Pay particular attention to plugs, wall outlets, and the point where the cord exits the appliance.
The MAINS plug is used as the disconnect device, and the disconnect device shall remain readily operable.
Operating Temperature: 5°C to 35°C
Storage Temperature: -15°C to 45°C
Operating Humidity: ≤80%
Storage Humidity: ≤90%
Do not attempt to modify this product in any way without written authorization from supplier. Unauthorized modification could void the user's authority to operate this product.
It is not recommended to keep a certain still image displayed on the screen for a long time as well as displaying extremely bright images on screen.
Figures and illustrations in this User Guide are provided for reference only and may differ from actual product appearance. Product design and specifications may be changed without notice.
- CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK DO NOT REMOVE COVER (OR BACK). NO USER SERVICEABLE PARTS INSIDE. REFER TO QUALIFIED SERVICE PERSONNEL.
- This symbol indicates a risk of electric shock.
- Lightning flash with arrowhead symbol:
- Intended to alert the user to the presence of uninsulated "dangerous voltage" within the product's enclosure that may be of sufficient magnitude to constitute a risk of electric shock to persons.
- Exclamation point symbol:
- Intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the appliance.
- Class II product symbol:
- Indicates that a safety connection to electrical earth (ground) is not required. If this symbol is not present on a product with a mains lead, the product MUST have a reliable connection to protective earth (ground).
- AC voltage symbol:
- Rated voltage marked with this symbol is AC voltage.
- DC voltage symbol:
- Rated voltage marked with this symbol is DC voltage.
- Caution. Consult instructions for use symbol:
- Instructs the user to consult the user guide for further safety related information.
Contents
A detailed table of contents is provided in the original document, covering sections like Safety & Warnings, Components, Inputs & Ports, Remote Control Overview, Assembly & Installation, First Time Setup, Home Dashboard, Home Menu, Basic Operation, Media Playback, Settings (Picture, Sound, Additional, Language, Location, Time, Timers, Safety, Programme Locks, Application Locks, Input Locks, Reset Password, Account Management, Home Settings, Accessibility, Support), DVD Remote Control, DVD operation, Specifications, and Troubleshooting.
Components
The following items are included with the Kogan 32" LED Smart TV & DVD Combo:
- A: Kogan 32" HD LED Smart TV
- B: Standard remote control
- C: DVD remote control
- D: Stand (x2)
- E: PB4x12mm screw (x4)
- F: AAA battery (x2)
- G: Quick start guide
- H: Warranty card
NOT INCLUDED: Phillips head screwdriver, antenna cable, broadband internet connection.
Inputs & Ports
The TV features various input and output ports:
- 1 Ethernet port (LAN): For wired internet connection.
- 2 Digital audio (Optical out): For audio output to digital audio devices.
- 3 Antenna: For connecting an antenna for free-to-air TV.
- 4 Headphone jack (3.5mm line out): For connecting headphones, amplifiers, or soundbars.
- 5 USB 2.0 (x2; 5V 500mA): For connecting USB storage devices for recording, pausing live TV, or playing media files.
- 6 HDMI (x3; ARC support on HDMI 2): For connecting devices like DVD players, set-top boxes, or gaming consoles. HDMI 2 supports Audio Return Channel (ARC).
USB Usage: USB storage devices can be used to record and pause live TV (PVR mode) or watch media files. Connect an HDMI cable between the TV and your device. For free-to-air TV, use an antenna cable. For wired internet, connect an Ethernet cable to the LAN port. The Optical port is for digital audio out, and the 3.5mm audio out is for line audio out.
Remote Control Overview
The TV comes with two remote controls:
- Standard remote control: For general TV operation.
- DVD remote control: For DVD playback functions only.
Standard Remote Functions:
- Power (): Press to enter or exit standby mode.
- TV/RAD: Press to switch between TV and Radio.
- Search: Open recommended content or search.
- SUBTITLE: Turn on/off subtitles.
- Source: Displays the list of input source channels.
- Settings: Open Quick Settings menu.
- Number buttons: Press to select channels or input passwords.
- LIST: Check saved programs.
- QUICK ACCESS: Long-press 0 to add Quick Access.
- .: Displays additional functions, for example Sports mode.
- AD: Press to turn audio description on or off.
- GUIDE: Opens the Electronic Program Guide in DTV mode.
- + / -: Adjust the volume up or down.
- ∧ / V: Scroll channels.
- Mute: Toggle sound on/off.
- Play (): Play media and recorded content, resume Live Playback.
- Pause (||): Pause media and recorded content, pause Live Playback.
- Home: Jump to the home page.
- BACK: Return to the previous menu.
- EXIT: Exit the current program.
- Direction buttons (▲/▼/◄/►): For navigating menus and settings.
- OK button: Press to select the current item or confirm selection.
- TEXT: Teletext on/off.
- T.OPT: Teletext options.
- MOVIES: Search movies.
- Stop (■): Press to stop recording, stop media playback, and start Live Playback function.
- REC: No function.
- NETFLIX: Open app homepage.
- Prime Video: Open app homepage.
- Colour buttons: For navigational use within apps.
Note: Teletext is no longer available in Australia. Depending on your region, this function may or may not be applicable.
DVD Remote Functions:
- Power (): Press to enter or exit standby mode.
- Eject (): Eject or load the disk from the DVD module.
- Arrows (▲/▼/◄/►): Press to navigate on-screen menus and adjust system settings.
- OK: Enter and confirm button.
- Play and Pause (||): Play and Pause multimedia file.
- Stop (■): Press to stop play in media mode.
- TITLE: Return to DVD title menu.
- Setup: Show DVD setup menu.
- Menu: Accesses the Main Menu.
Assembly & Installation
Before You Get Started: Spread cushioning flat to lay the TV on to prevent damage.
TV Installation Types:
Stand Assembly:
- Attach stands to the base of the TV, ensuring 'L' and 'R' markings on the TV and stand match.
- Insert four PB4x12 mm screws and use a Phillips head screwdriver (not supplied) to tighten.
Wall-mounting Installation:
To use with a wall mount (kit not included), do not fit the stands. Refer to the 100x100 VESA wall mount pattern on the rear of the TV and follow instructions provided with the wall mount.
Connect to Antenna:
- Connect an antenna cable (not supplied) via the 'ANT' input port at the back of the TV.
- Ensure the antenna cable is also connected to a working antenna, either via an antenna wall socket or directly.
Remote Control Assembly:
- Open the battery compartment cover on the back side.
- Insert batteries (x2 1.5V AAA size), making sure to match the polarity markings (+ / -) with the diagram inside the compartment.
- Replace the battery compartment cover.
Using Remote Control / Power Button
Turning TV On:
- Plug the power cord into a suitable power outlet. The standby light will display a white light, indicating power reception.
- Press the POWER () button (on the remote or TV front panel) to turn the TV on.
- The standby light will turn off when the TV is on.
Using Remote Control:
Ensure the distance between the remote control and the TV is no greater than 8 metres, at an angle of no more than 30 degrees on either side. Point the remote towards the sensor at the front of the TV.
TIPS: Do not block the path between the sensor and the remote control.
Turning TV Off:
Press the POWER () button on the remote control to enter standby mode.
To power down the TV completely, unplug the power cord from the power outlet.
Do not leave your set in standby mode for long periods. If you will not use the TV for a long time, it is recommended to unplug the set from both the power outlet and aerial.
WARNINGS:
- One loading of batteries will last for 1 year under normal use.
- If you do not intend to use the remote controller for a long period, remove them to avoid damage due to leakage.
- Do not use old and new batteries together.
- The batteries must not be exposed to excessive heat such as sunshine or fire.
First Time Setup
When turning the TV on for the first time, the Welcome screen will appear. Press the OK button to commence.
Use the Direction buttons (▲/▼/◄/►) and Wheel to navigate the options:
- Language and Location Settings: Select OSD language, country, and time zone.
- Internet and Device Connection: Connect devices (set-top boxes, Blu-ray players, soundbars, gaming devices, etc.). For wired internet, connect an Ethernet cable to the 'LAN' port.
- Select Wi-Fi network: Scan for nearby networks, enter password, and connect. If using an LG Mobile smartphone, select "via LG Mobile".
- Terms & Conditions: Accept or view additional details. Select "Agree All" to accept all User Agreements.
- Paired Devices: Scans for external devices to link for Universal Control settings (e.g., Foxtel, Fetch boxes).
- Set-Top Box Setup: Select "TV Only", "Set-Top Box Only", or "TV & Set-Top Box".
- Service Area Postcode: Enter your postcode.
- Programme Tuning: The TV automatically searches and saves available free-to-air channels. Option to search for digital channels only.
- Connect to LG ThinQ: Scan QR code with smartphone to connect to LG smart home devices.
First Time Setup Completed: Press Close to finalise and go to the Home Dashboard.
Home Dashboard & Home Menu
Home Dashboard:
The Home Dashboard is the central hub for TV connections and settings. Use directional buttons or the Magic cursor and wheel to navigate. Press the OK button (wheel) to open menus.
Dashboard Elements:
- 1: Check and select external devices connected via ports or network.
- 2: Connect mobile devices to share screens and content.
- 3: Select USB storage device or media server.
- 4: Launch connected camera.
- 5: View and navigate output speaker settings.
- 6: View and select connected Bluetooth devices.
- 7: Check and control devices connected via Home IoT.
- 8: Log in/out of LG ThinQ account.
- 9: Edit Inputs (device name, settings), Edit Home IoT devices, Notifications, Universal Control Settings, User Guide, Quit App.
- 10: Closes the app.
Note: The Home Dashboard launches automatically. To disable, go to General > Home Settings and disable "Auto Home Launch".
Home Menu:
Press the Home () button to bring up the home menu. Navigate using directional buttons or Magic cursor and wheel. Press Wheel (OK) to launch apps. Netflix and Prime Video can be launched directly via hotkeys. Hovering over options shows a preview.
- Log in to your LG Account for basic information.
- Launch Search.
- Return to the most recently used TV or external input.
- Run, move, and delete installed apps.
Editing the Home Menu:
Apps can be reordered or deleted manually, or set to automatically update ("Intelligent Edit"). Hover over an app, long-press the Wheel (OK) button to enter edit mode. Select apps to move (OK button) or select "Intelligent Edit" to reorder automatically. The default TV app cannot be edited.
Basic Operation
Selecting Channels:
- Number buttons + OK: Directly select a channel (e.g., 5, then 2-1 for channel 21). This allows selection of unsaved or manually erased channels.
- Channel Up/Down buttons (▲/▼): Cycle through saved channels sequentially.
Volume Adjustment and Mute:
- Press + or - buttons to adjust volume.
- Press Mute to toggle sound on/off. The mute icon appears on screen. Press Mute or VOL+ again to resume sound.
Input Source:
Access input options via the Source icon on the home screen or the Source button on the remote.
Colour Buttons:
The four colour buttons () are used in some menus and apps.
Navigating Menus:
- Press the Settings button for the quick settings menu.
- Use Direction buttons to select sub-items.
- Press OK or Direction button to access next level menus.
- Press Back to return to the previous menu.
Quick Settings Menu:
Access via the Settings button. Allows quick adjustments for:
- Picture Mode
- Sound Mode
- Sound Out
- Game Optimizer settings
- Network settings
- More options, including adding/deleting/reordering quick settings items.
Notes: Greyed-out items are unavailable. Some menu items may be hidden based on signal source or mode.
Media Playback
External Storage Device:
Insert a USB drive to access media playback. From the Home Dashboard, select the storage device. Options include Photo & Video, Music, or Recordings.
Supported media file formats:
| Data | Format |
|---|---|
| Photo | JPEG, PNG, BMP |
| Audio | FLAC, MP3, OGG, WAV, WMA |
| Video | 3GP, 3G2, ASF, AVI, DAT, MKV, MOV, MP4, MPG, MPEG, MTS, TP, TRP, TS, VOB, WMV |
The TV also supports digital cameras and USB hard disks.
Supported Subtitles:
- External: SMI, SRT, SUB, SSA, ASS, TXT, PSB, DCS.
- Embedded: MKV files (SSA, ASS, SRT), MP4 files (Timed Text).
Share Computer Content (Windows 10):
When connected to the same network, right-click a file on your PC and select "Cast to Device", then select the TV. Playback may vary based on network connection.
Browse Computer Content from TV (Windows 10):
On your PC, search for 'Media Streaming Options' in the Start menu. Turn on media streaming and allow all options. On the TV's Home Dashboard, your PC will appear as a media option.
Notes on Media Playback:
- Video and subtitle files must be in the same folder with the same name.
- Some user-created subtitles may not work.
- Subtitles on NAS devices may not be supported.
- Streams with Global Motion Compensation (GMC) and Quarterpel Motion Estimation (Qpel) are not supported.
- ULTRA HD video support (3840x2160, 4096x2160) is for ULTRA HD models only.
- Some HEVC-encoded ULTRA HD videos may require a software upgrade for playback.
Settings
Picture:
- Picture Mode: Select from Vivid, Eco/APS, Cinema, Cricket, Game (Normal signal) or Vivid, Standard, Cinema, Game (HDR signal). Modes can affect Energy Saving settings.
- Fine-Tuning Picture Mode: Adjust Backlight, Contrast, Brightness, Sharpness, Colour, Tint, and Colour Temperature.
- Advanced Controls: Dynamic Contrast, Dynamic Colour, Gamma.
- Picture Options: Noise Reduction, Black Level, Real Cinema, TruMotion.
- Resetting Picture Mode: Reset image settings to factory defaults.
- Aspect Ratio Settings: Adjust between 16:9, Original, 4:3, Vertical Zoom, 4-Way Zoom.
- Just Scan: View content in its native aspect ratio.
- Energy Saving: Adjust screen brightness to reduce power consumption (Off, Min, Med, Max, Screen Off).
- Additional Settings: Eye Comfort Mode, HDMI ULTRA HD Deep Colour, Instant Game Response.
Sound:
- Sound Mode: Select Standard, Cinema, Clear Voice, Cricket, Music, Game.
- Balance: Adjust left/right speaker volume.
- ULTRA Surround: For immersive sound.
- Equalizer: Adjust sound frequencies.
- Reset: Reset sound effect settings.
- Sound Out: Options include Internal TV Speaker, Optical, HDMI ARC, Audio Out (Line Out) / Wired Headphones.
- Bluetooth: Connect Bluetooth audio devices.
- Playing Audio Simultaneously: Options for Optical + Internal TV Speaker, Wired Headphones + Internal TV Speaker.
Additional Settings:
- TV Installation Type: Optimize sound for Stand or Wall Mounted setup.
- Volume Mode: Auto Volume, Volume Increase Amount.
- DTV Audio Setting: Select audio type (Auto, AC4, HE-AAC, Dolby Digital Plus, Dolby Digital, MPEG).
- AV Sync Adjustment: Synchronize sound and video.
- Bypass: Output broadcast signals or external device sound without delay.
- HDMI Input Audio Format: Set audio format for HDMI inputs (PCM recommended if sync issues occur).
- LG Sound Sync: Connect LG Sound Sync devices for synchronized audio and control.
- Digital Sound Out: Configure settings for Optical/HDMI ARC.
Programmes:
- Auto Tuning: Automatically tune channels based on country selection.
- Manual Tuning: Manually search and save programs.
- Signal Test: Check channel frequency information.
- Programme Manager: Edit, add, or delete programs from favorites.
Language:
- Menu Language: Select OSD language.
- Primary/Secondary Audio Language: Choose audio track language for digital broadcasts.
- Keyboard Languages: Select language for the on-screen keyboard.
- Teletext Language: Set Teletext language.
Location:
- Address Setting: Set Region and City.
- Broadcast Country: Set broadcast country.
- Service Area Postcode: Enter postcode for broadcast location.
- Services Country: Manually select country if not set automatically.
Time:
- Set Automatically: TV time set by broadcasting information.
- Time/Date/Time Zone: Manually set time and date.
- Custom Time Zone: Set a custom time zone.
Timers:
- Sleep Timer: Set TV to turn off at a specified time.
- Power On Timer: Set TV to turn on at a specified time, channel, and volume.
- Power Off Timer: Set TV to turn off at a specified time.
- 4 Hours Auto Power Off: Automatically turns off TV after 4 hours of inactivity.
Safety:
- Initial passwords: Default is "0000" (except for France/Norway which is "1234").
- Enabling TV Rating Locks: Block programs based on ratings. Password required to override.
- Programme Locks: Block specific programs; screen and audio are muted. Password required to view.
- Application Locks: Lock or unlock applications.
- Input Locks: Lock or unlock Input/Source channels.
- Reset Password: Master password reset procedure (press button 4 times, enter "0313").
Account Management:
Manage your LG Account for ThinQ functions and compatibility.
Home Settings:
- Home Auto Launch: Enable Home dashboard to launch automatically on TV startup.
Additional Settings:
- Settings Help: Displays hints for settings.
- Menu Transparency: Makes menus transparent.
- Screen Saver: Prevents screen burn-in by displaying a moving image after inactivity. Setting to Off may compromise display quality.
- No Signal Image: Turn on/off the image displayed when there is no signal.
- ECO Mode: Reduces energy consumption.
- Auto Power Off: Turns off TV after a specified period of no user input.
- HDD Eco Mode: Puts connected USB HDD into power-saving mode.
- Quick Start+: Enables faster startup by keeping TV in standby mode. May increase energy consumption.
- Standby Light: Turn the standby light on or off.
Accessibility:
- Audio Description: Voice descriptions for visually impaired users.
- Audio description volume: Adjust volume (0-10).
- High Contrast: Improves menu contrast.
- Grayscale: Converts menu to black and white.
- Invert Colours: Inverts and calibrates colours for better visibility.
- Hard of Hearing: Provides captions for deaf or hard of hearing users.
- Subtitles: View subtitled programming.
Support:
- Software Update: Allow automatic updates or check manually.
- TV Information: View Model, Serial Number, Device Name.
- Notifications: View and manage TV app notifications.
- Additional Settings: User Agreements, Legal Notices, Open Source Software Notice.
- Reset to Initial Settings: Returns TV to factory defaults. Recommended before selling or transferring.
DVD Remote Control
Specific functions for the DVD remote control:
- Power (): Enter/exit standby.
- Eject (): Eject or load DVD disc.
- Arrows (▲/▼/◄/►): Navigate menus, adjust settings.
- OK: Confirm selection.
- Play and Pause (||): Play/pause media.
- Stop (■): Stop playback.
- TITLE: Return to DVD title menu.
- Setup: Show DVD setup menu.
- Menu: Access Main Menu.
DVD
Switch to DVD channel and press OK to initiate DVD channel.
General Setup Page:
- TV System: Set PAL, Auto, or NTSC.
- TV Type: Set 4:3 Panscan, 4:3 LetterBox, or 16:9.
- OSD Language: Set DVD OSD language (English, French, Spanish).
- Screen Saver: Turn screen saver on/off.
- Resume: Turn resume function on/off.
Audio Set:
Set the type of sound.
Preference Page:
- Audio Language: Set DVD audio language.
- Subtitle: Set DVD subtitle language.
- Password: Set parental password (not applicable to this TV model).
- Parental: Set parental control rating (requires password, default "0000"; not applicable to this TV model).
- Default: Reset DVD setup menu to factory defaults.
Important Note: DVD discs can only be inserted when the TV is in DVD Mode. Switch TV to AV mode, press DVD remote power button to enter DVD mode, insert disc. To stop DVD or switch back to TV, use DVD remote power button or TV remote.
Specifications
| Category | Details |
|---|---|
| Audio | Speakers: 2 x 6W, Dolby Audio: Yes |
| Connectivity | Ethernet (RJ45): Yes, HDMI: 1.4 (Yes HDMI 2), HDMI-ARC: Yes, HDMI-CEC: Yes (HDMI 1, HDMI 2, HDMI 3), USB: 2.0, Wi-Fi: 2.4GHz, 5GHz |
| Dimensions | Without Stand: 732 x 70 x 440 mm, With Stand: 732 x 192 x 481 mm, VESA Wall Mount Pattern: 200 x 100 mm, Wall Mount Screw Size: M6 x 10 mm (x4) (Excluded), NW: 4.0 kg, GW: 6.1 kg |
| Display | Colours: 16.7M, Computer Supported Resolutions: 480i, 480P, 576i, 576p, 720p, 1080i, 1080p, Contrast Ratio: 3000:1, Native Aspect Ratio: 16:9, Panel Manufacturer: HKC, Refresh Rate: 60Hz, Resolution: 1366x768, Response Time: 8.5ms, Size: 32", Viewing Angle: 176°/176° |
| Features | EPG: Yes, HDCP: Yes 2.0, TV Resolution: HD, USB Media Playback: Yes, USB Media Playback Formats: .avi, .mp4, .m4v, .mov, .3gp, .3g2, .mkv, .ts, .trp, .tp, .mts, .mpg, .mpeg, .dat, .vob, .mp3, .ogg, .flac, .f4a, .m4a, .aac, .adts, .jpeg, .jpg, .jpe, .png, .bmp, .heif, .heic, .avif |
| Inputs | AV: x1 (Composite), HDMI ports: x3, USB ports: x2 |
| Outputs | Digital Audio Out: x1 (Optical) |
| Performance | CPU: ARM cortex -CA75*2, CA55*2, GPU: IMG BXE4 -High speed, OS: WebOS22, RAM: 1GB, Storage Capacity: 8GB |
| Power | Average Consumption: 65W, Energy Consumption: 131 kWh per year, Energy Rating: 5 Star |
| Tuning And Signal | Tuner Type: DVB-T |
Note: Design and specifications are subject to change without notice. Weight and dimension shown are approximate.
Troubleshooting
Many minor issues can be resolved by hard resetting, power cycling, or upgrading firmware.
Hard Reset / Power Cycle:
- Unplug the TV from the main power socket and wait 10-15 minutes.
- Press and hold the power button on the TV for 5 seconds.
- Connect the TV back to power and turn it on.
USB Device Not Recognized:
- Ensure the USB drive is at least 64GB for Live Playback and Recording.
- Format the drive as FAT32 using a computer.
Poor Picture and Sound Quality:
- Try a different channel.
- Adjust the antenna.
- Check all connections.
No Picture or Sound:
- Try another channel.
- Press the TV/AV button.
- Ensure the TV is plugged in.
- Check the antenna connection.
No Sound or Sound Too Low:
- Check volume settings on external speakers.
- Adjust TV volume.
- Check another channel or input.
- Ensure MUTE is not activated.
Picture Rolls Vertically:
- Check all connections.
No Colour, Wrong Colour, or Tints:
- Ensure the program itself is broadcast in colour.
- Select the Picture menu and adjust colour and tint submenus.
Blurred or Snowy Picture, Distorted Sound:
- Check antenna direction, location, and connections.
- Consider using an indoor antenna if signal is poor.
Remote Control Malfunctions:
- Replace remote control batteries.
- Check battery terminals.
- Ensure the remote is not out of range; move closer to the TV.
- Remove obstructions between the remote and the TV's IR sensor.
- Ensure the TV power cord is plugged in and the TV is on.
Image Not Centred:
- Adjust horizontal and vertical position.
"No Signal" on HDMI Source:
- Test with a different HDMI cable.
- Try another HDMI port.
- Try a different device connected to the same cable/port.
- Perform a factory reset on your TV.
Care & Maintenance:
- Unplug the TV before cleaning. Use a soft, damp cloth; avoid liquid cleaners or harsh chemicals.
- Cleaning the screen: Use a soft cloth dampened with lukewarm water and a little fabric softener or dish washing detergent. Wring out excess water and allow to air dry.
- Cleaning the casing: Wipe with a soft, dry, lint-free cloth. Do not use a wet cloth.
For the full troubleshooting guide, visit help.kogan.com.
Note: WebOS TV will power off automatically after 4 hours if there is no user input.
