ULSee HC-200 Smart Watch User Manual and Troubleshooting

Troubleshooting Common Issues

Bluetooth Connection Problems

Issue: Bluetooth connection fails, reconnection is slow, or connection is unstable.

• System Requirements: Ensure your device runs on iOS 8.0 or Android 4.4 and supports Bluetooth 4.0.
• Signal Interference: Bluetooth connections can be affected by signal interference. If connection takes a long time, try operating in an environment free from magnetic fields or interference from multiple Bluetooth devices.
• Toggle Bluetooth: Turn your device's Bluetooth off and then on again.
• Restart Device: Close background applications on your phone or restart your phone.
• Other Bluetooth Devices: Avoid connecting your phone to other Bluetooth devices or functions simultaneously.
• App Background Status: Ensure the companion app (e.g., GloryFit) is running normally in the background. If it's not active, connection may fail.

Cannot Find Wristband

Issue: The wristband cannot be detected by your phone.

• Wristband Status: Ensure the wristband has sufficient battery power, is activated, and is not already paired with another phone.
• Proximity: Bring the wristband closer to your phone.
• Bluetooth Reset: If the issue persists, turn off your phone's Bluetooth, wait for 20 seconds, and then turn it back on.
• GPS Enabled: Please ensure your phone's GPS is turned on.

Heart Rate Measurement Accuracy

Issue: Why the wristband needs to be worn tightly for heart rate measurement.

The wristband uses a photoplethysmography (PPG) principle, which measures heart rate by collecting signals reflected to the sensor after light penetrates the skin. If the wristband is worn loosely, ambient light can enter the sensor, affecting measurement accuracy.

Notification Reminders Not Received

Issue: Reminders are not received even when the function is enabled.

• For Android Phones:
  • Confirm the phone and wristband are connected.
  • In your phone's settings, grant the companion app (e.g., "GloryFit") necessary permissions to access calls, SMS, and contacts.
  • Ensure the app is running in the background.
  • If your phone has security software, add the app to the trusted list.
• For Apple Phones:
  • If no reminders appear after connecting, try restarting your phone and reconnecting the wristband.
  • When reconnecting, wait for the phone to display a "[Bluetooth Pairing Request]" and tap "[Pair]" to enable notifications.

FCC Compliance Information

FCC Caution: This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

The device has been evaluated to meet general RF exposure requirements. The device can be used in portable exposure conditions without restriction.