2024 Ford Warranty Guide

Understanding Your Warranty

This guide details the New Vehicle Limited Warranty coverages applicable to your 2024 Ford vehicle. It covers manufacturing defects that may lead to vehicle part malfunction or failure during the warranty period.

If you require warranty repairs, you may visit your selling dealer or any other authorized Ford Motor Company dealership. For specific repairs requiring specialized training, you might need to visit a different dealership.

For assistance or clarification on Ford Motor Company policies, please contact the Ford Customer Relationship Center at 1-800-392-3673.

Customer Assistance and Dispute Resolution

Ford values customer satisfaction. If you encounter any issues or are unsatisfied with the service received, please follow the outlined steps:

1. Contact your Sales Representative or Service Advisor at your dealership.
2. If the concern remains unresolved, escalate to the Sales Manager, Service Manager, or Customer Relations Manager.
3. For assistance with Ford Motor Company policies or procedures, contact the Ford Customer Relationship Center.

For eligible U.S. owners, the Better Business Bureau (BBB) AUTO LINE program is available at no cost for warranty dispute resolution. More information can be found on page 47 of the full guide or by calling 1-800-955-5100.

Key Warranty Information

• Warranty Start Date: The date you take delivery of your new vehicle or the date it is first placed in service.
• Vehicle Inspection: Notify your dealership within one week if you notice any damage upon vehicle delivery.
• Proper Maintenance: Adhering to the maintenance schedule in your Owner's Manual is crucial for maintaining warranty coverage. Retain all maintenance receipts.
• Warranty Coverage Abroad: The New Vehicle Limited Warranty and Emissions Warranties generally apply when traveling outside the U.S., U.S. Territories, or Canada, provided the vehicle was originally purchased or registered/licensed and operated within these regions. Save all paid repair orders or invoices for potential warranty refund consideration when returning to the U.S.

Additional Coverages

Ford also provides Emissions Defect Warranties, Emissions Performance Warranties, and a Noise Emissions Warranty for specific vehicle types. For detailed information on these coverages and any limitations or disclaimers, please refer to the full warranty guide.

For more details, visit www.ford.com.