Montpellier 10Kg Freestanding Washing Machine

Welcome

Thank you for choosing this Montpellier appliance. Your appliance has been designed to provide you with the best combination of style, reliability and performance, to give you years of trouble-free use. Please take the time to read these instructions carefully before installing or using your appliance to ensure that you get the most from your purchase and keep the manual for future reference. The design and specifications are subject to change without prior notice for product development.

Guarantee Information

Your appliance is covered by a comprehensive two year Parts & Labour Guarantee for the first 24 months. Any claim must be accompanied by the model reference number, serial number, and proof of purchase. To activate your guarantee, you will need your product serial number, found inside your appliance. Keep a copy of your original sales invoice.

Ways to Register Guarantee

• Online: Visit the Support page on www.montpellier-appliances.com and complete the online Product Registration form.
• By Post: Detach and fill in the provided form, attach a stamp, and send it. Include your e-mail address for confirmation.
• By Phone: Contact the warranty registration department on 08081 961 388.

Safety Icons

1 Safety Instructions

This section contains safety instructions to protect from risk of personal injury or property damage. Failure to follow these instructions shall void any warranty.

1.1 General Safety

• This product can be used by children aged 8 and above, and persons with reduced physical, sensory, or mental capabilities, provided they are supervised or trained on safe usage and risks. Children must not play with the product. Cleaning and maintenance should only be done by supervised children. Children under 3 years must be kept away unless continuously supervised.
• Never place the product on a carpet-covered floor to avoid overheating of electrical parts due to lack of airflow.
• If the product fails, it must be repaired by an Authorized Service Agent to avoid electric shock risk.
• The product is designed to resume operation after a power interruption. See "Cancelling the programme" to cancel.
• Connect to a grounded outlet protected by a 13 A fuse. Ensure grounding installation is done by a qualified electrician. The company is not liable for damages from use without proper grounding.
• Water supply and draining hoses must be securely fastened and undamaged to prevent water leakage.
• Never open the loading door or remove the filter while water is in the drum to avoid flooding and injury from hot water.
• Do not force open the locked loading door. It unlocks a few minutes after the cycle ends. Forcing may damage the door and lock mechanism.
• Unplug the product when not in use.
• Never wash the product by pouring water onto it; risk of electric shock.
• Never touch the plug with wet hands. Always pull by the plug, not the cable.
• Use only detergents, softeners, and supplements suitable for automatic washing machines.
• Follow instructions on textile tags and detergent packaging.
• Unplug the product during installation, maintenance, cleaning, and repair.
• Always have repairs done by an Authorized Service Agent. The manufacturer is not liable for damages from unauthorized repairs.
• If the power cable is damaged, it must be replaced by the manufacturer, after-sales service, or a similarly qualified person.
• Place the product on a rigid, flat, and level surface. Do not place on long-pile rugs, high platforms, or near edges. Do not place on the power cable.
• Never use sponge or scrub materials, as they damage surfaces.
• Water supply pressure required is 1 to 10 bars (0.1 – 1 MPa).
• Do not use old or used water inlet hoses; they may cause stains.

1.2 Intended Use

• This product is designed for domestic use only; not suitable for commercial use.
• Use only for washing and rinsing laundry marked accordingly.
• The manufacturer is not responsible for incorrect usage or transportation.
• The service life is 10 years, with original spare parts available.
• Intended for domestic environments: staff kitchen areas, farm houses, flats, apartments, and private homes.

1.3 Children's Safety

• Keep packaging materials away from children.
• Keep children away from the product during use and prevent them from tampering with it. Use child lock.
• Close the loading door when leaving the room.
• Store detergents and additives safely away from children.

⚠️ While washing at high temperatures, the loading door glass becomes hot. Keep children away from the door during operation.

1.4 Package Information

Packaging materials are recyclable. Dispose of them at designated collection points, not with domestic waste.

1.5 Disposing of the Waste Product

This product is made of high-quality, recyclable materials. Do not dispose of it with normal domestic waste. Take it to a collection point for electrical and electronic equipment recycling. For children's safety, cut the power cable and break the locking mechanism of the loading door before disposal.

1.6 Compliance with WEEE Directive

This product complies with EU WEEE Directive (2012/19/EU) and bears the WEEE symbol. It is manufactured with high-quality, recyclable parts. Dispose of it at collection centers for electrical and electronic equipment. The product also complies with EU RoHS Directive (2011/65/EU).

2 Installation

Refer to the nearest Authorized Service Agent for installation. Ensure electricity, tap water supply, and drainage systems are appropriate before calling. If not, arrange for a qualified technician and plumber.

✅ Preparation of location and utility connections is the customer's responsibility.

Ensure water inlet/discharge hoses and power cable are not folded, pinched, or crushed when positioning the product.

⚠️ WARNING: Installation and electrical connections must be done by an Authorized Service Agent. Manufacturer is not liable for damages from unauthorized work.

⚠️ WARNING: Visually check for defects before installation. Damaged products pose safety risks.

2.1 Appropriate Installation Location

• Place the machine on a rigid floor, not on a long-pile rug.
• Ensure the floor has sufficient load-carrying capacity (machine + full load can weigh approx. 180 kg).
• Do not place on the power cable.
• Do not install in temperatures below 0°C.
• Place at least 1 cm away from other furniture edges.

2.2 Removing Packaging Reinforcement

Tilt the machine backwards and pull the ribbon to remove packaging reinforcement.

2.3 Removing the Transportation Locks

⚠️ WARNING: Do not remove transportation locks before removing packaging reinforcement.

⚠️ WARNING: Remove transportation safety bolts before operating the machine; otherwise, the product will be damaged.

1. Loosen all bolts with a suitable spanner until they rotate freely.
2. Remove transportation safety bolts by turning them gently.
3. Attach the supplied plastic covers into the holes on the rear panel.

ℹ️ Keep transportation safety bolts for future use. Never move the product without them properly fixed.

2.4 Connecting Water Supply

ℹ️ Water supply pressure: 1 to 10 bars (0.1 – 1 MPa). Ensure 10 – 80 liters/minute flow from a fully open tap. Use a pressure reducing valve if pressure is higher.

⚠️ WARNING: Do not connect single water inlet models to hot water taps, as this can damage laundry or cause the product to switch to protection mode.

⚠️ WARNING: Do not use old or used water inlet hoses; they may cause stains on your laundry.

1. Tighten all hose nuts by hand. Never use a tool.
2. Open taps to check for leaks at connection points. If leaks occur, turn off the tap, remove the nut, and retighten carefully after checking the seal. Keep taps closed when the machine is not in use to prevent leakages.

2.5 Connecting to the Drain

The end of the drain hose must be directly connected to the wastewater drain or to the washbasin.

⚠️ WARNING: To prevent flooding or scalding, fix the end of the discharge hose tightly so it cannot come out. Attach hose at a height of at least 40 cm and a maximum of 100 cm.

To prevent dirty water flowing back, do not immerse the hose end in dirty water or insert it more than 15 cm into the drain. Cut it short if too long.

Ensure the hose is not bent, stepped on, or pinched between the drain and the machine.

Use an original extension hose if the length is insufficient. Maximum hose length is 3.2 m. Ensure secure connections with an appropriate clamp.

2.6 Adjusting the Feet

⚠️ WARNING: Ensure the product stands level and balanced for quiet, vibration-free operation. Adjust feet to balance the machine; otherwise, it may move and cause problems.

For metal feet: Loosen lock nuts with a spanner, adjust feet until stable, tighten lock nuts.

For plastic feet: Loosen lock nuts by hand, adjust feet until level and balanced, tighten lock nuts by hand.

⚠️ WARNING: Do not use tools to loosen lock nuts; they will get damaged.

2.7 Electrical Connection

Connect to a grounded outlet protected by a 13 A fuse. Ensure grounding installation is done by a qualified electrician. The company is not liable for damages from use without proper grounding.

• Connection must comply with national regulations.
• Power cable plug must be easily accessible after installation.
• If the house fuse/breaker is less than 13 Amps, have a qualified electrician install a 13 Amp fuse.
• Mains voltage must match the voltage specified in the "Technical specifications" section.
• Do not make connections via extension cables or multi-plugs.

⚠️ WARNING: Damaged power cables must be replaced by Authorized Service Agents.

Transportation of the product

1. Unplug the product before transporting.
2. Remove water drain and water supply connections.
3. Drain all water (See 5.5).
4. Install transportation safety bolts in the reverse order of removal (See 2.3).

ℹ️ Never move the product without the transportation safety bolts properly fixed in place.

⚠️ WARNING: Keep packaging materials away from children.

3 Preparation

3.1 Sorting the laundry

• Sort laundry by fabric type, colour, degree of soiling, and allowable water temperature.
• Always obey instructions on garment tags.

3.2 Preparing laundry for washing

• Laundry items with metal attachments (underwired bras, belt buckles) can damage the machine. Remove metal pieces or wash in a laundry bag or pillow case.
• Empty pockets of coins, pens, paper clips, etc. Turn pockets inside out and brush. These objects can damage the product or cause noise.
• Wash small items like infant's socks and nylon stockings in a laundry bag or pillow case.
• Wash curtains without compressing them. Remove curtain attachment items.
• Fasten zippers, sew loose buttons, and mend rips and tears.
• Wash items labeled "machine washable" or "hand washable" only with an appropriate program.
• Do not wash colours and whites together. New, dark coloured cottons release dye; wash them separately.
• Treat tough stains properly before washing. Consult a dry cleaner if unsure.
• Use only dyes/colour changers and limescale removers suitable for machine wash, following package instructions.
• Wash trousers and delicate laundry inside out.
• Freeze items made of Angora wool for a few hours before washing to reduce pilling.
• Shake off materials like flour, lime dust, milk powder from laundry before washing to prevent build-up on internal parts and potential damage.

3.3 Things to be done for energy saving

• Operate the product at the highest capacity allowed by the program, but do not overload.
• Always follow detergent packaging instructions.
• Wash slightly soiled laundry at low temperatures.
• Use faster programs for small quantities of lightly soiled laundry.
• Do not use prewash and high temperatures for laundry that is not heavily soiled or stained.
• If drying laundry in a dryer, select the highest spin speed recommended during washing.
• Do not use excess detergent.

3.4 Initial Use

Ensure all preparations are made as per "Important safety instructions" and "Installation". Perform an initial wash using the Drum Cleaning program, or follow the procedure in "5.2 Cleaning the loading door and the drum".

ℹ️ Some water may remain in the product from quality control processes; this is not harmful.

3.5 Correct Load Capacity

The machine automatically adjusts water based on laundry weight. Overloading reduces washing performance and may cause noise and vibration.

⚠️ WARNING: Follow the "Programme and consumption table".

3.6 Loading the laundry

1. Open the loading door.
2. Place laundry items loosely into the machine.
3. Close the door until it locks. Ensure no items are caught.

ℹ️ The loading door is locked while a program is running and unlocks shortly after it ends.

⚠️ WARNING: Misplaced laundry can cause noise and vibration problems.

3.7 Using detergent and softener

When using detergent, softener, starch, fabric dye, bleach, or limescale remover, read and follow the manufacturer's instructions carefully. Use a measuring cup if available.

Detergent Drawer

The drawer has three compartments: (1) for prewash, (2) for main wash, (3) for softener. An optional siphon piece is in the softener compartment.

Do not exceed the maximum level marking in the softener compartment.

If softener has lost fluidity, dilute it with water before use.

Using liquid detergents

If a liquid detergent cup is included, place it in compartment nr. "2". Dilute liquid detergent if necessary.

Detergent, softener and other cleaning agents

• Add detergent and softener before starting the wash program.
• Never leave the detergent drawer open while the program is running.
• Do not put detergent in the prewash compartment (nr. "1") for programs without prewash.
• Do not put liquid detergent in compartment nr. "1" for programs with prewash.
• If using a detergent bag or dispensing ball, place it directly among the laundry in the machine.
• If using liquid detergent, ensure the liquid detergent cup is in compartment nr. "2".

Choosing the detergent type

• Use different detergents for coloured and white laundry.
• Wash delicate clothes only with special detergents (liquid detergent, wool shampoo).
• Liquid detergent is recommended for dark coloured clothes and quilts.
• Use special detergent for woolens.

⚠️ Use only detergents manufactured specifically for washing machines.

⚠️ Do not use soap powder.

Adjusting detergent amount

The amount depends on laundry quantity, soiling degree, and water hardness. Avoid excess detergent to prevent foam, poor rinsing, financial waste, and environmental impact. Use less detergent for smaller or lightly soiled loads.

Using softeners

Pour softener into the softener compartment of the detergent drawer.

Liquid Detergent Compartment (if applicable)

Pull out the apparatus to use as a barrier for liquid detergent. Clean as needed. Ensure the apparatus is at the top position for powder detergent.

If product does not contain a liquid detergent cup

• Do not use liquid detergent for prewash.
• Do not use liquid detergent with the Delayed Start function to avoid staining.

Using gel and tablet detergent

• For fluid gel detergents, add to the main wash compartment or liquid detergent cup.
• For non-fluid gel or capsule liquid tablets, add directly to the drum before washing.
• Put tablet detergents into the main wash compartment (nr. "2") or directly into the drum.

ℹ️ Tablet detergents may leave residues. If this occurs, place tablets between laundry, close to the drum's lower part.

Use tablet or gel detergent without selecting the prewash function.

Using starch

• Add liquid starch, powder starch, or fabric dye to the softener compartment.
• Do not use softener and starch together in the same cycle.
• Wipe the inside of the machine with a damp cloth after using starch.

Using bleaches

• For programs with prewash, add bleach at the start of prewash; do not add detergent to the prewash compartment.
• Alternatively, select an extra rinse program and add bleach during the first rinse water intake.
• Do not mix bleaching agent and detergent.
• Use approximately 50 ml of bleaching agent and rinse clothes very well, as it can cause skin irritation. Do not pour bleach directly onto clothes or use for coloured clothes.
• When using oxygen-based bleaches, select a program that washes at a lower temperature.
• Oxygen bleaches can be used with detergents; add detergent first to compartment 2, wait for it to flow, then add bleach to the same compartment during water intake.

Using limescale remover

Use only limescale removers specifically manufactured for washing machines.

3.8 Tips for efficient washing

Light colours and whites

Soiling Level: Heavily Soiled (difficult stains like grass, coffee, fruit, blood)

Recommendation: Pre-treat stains or use prewash. Use powder/liquid detergents for whites at dosages for heavily soiled clothes. Powder detergents are recommended for clay/soil stains and bleach-sensitive stains.

Soiling Level: Normally Soiled (e.g., collar/cuff stains)

Recommendation: Use powder/liquid detergents for whites at dosages for normally soiled clothes.

Soiling Level: Lightly Soiled (no visible stains)

Recommendation: Use powder/liquid detergents for whites at dosages for lightly soiled clothes.

Colours

Soiling Level: Heavily Soiled

Recommendation: Use powder/liquid detergents for colours at dosages for heavily soiled clothes. Use powder detergents for clay/soil stains and bleach-sensitive stains. Use detergents without bleach.

Soiling Level: Normally Soiled

Recommendation: Use powder/liquid detergents for colours at dosages for normally soiled clothes. Use detergents without bleach.

Soiling Level: Lightly Soiled

Recommendation: Use powder/liquid detergents for colours at dosages for lightly soiled clothes. Use detergents without bleach.

Dark colours

Soiling Level: Heavily Soiled

Recommendation: Use liquid detergents for colours/dark colours at dosages for heavily soiled clothes.

Soiling Level: Normally Soiled

Recommendation: Use liquid detergents for colours/dark colours at dosages for normally soiled clothes.

Soiling Level: Lightly Soiled

Recommendation: Use liquid detergents for colours/dark colours at dosages for lightly soiled clothes.

Delicates/Woollens/Silks

Soiling Level: Heavily Soiled, Normally Soiled, Lightly Soiled

Recommendation: Prefer liquid detergents for delicates. Wash woollen/silk clothes with special woollen detergents.

4 Operating the product

4.1 Control panel

1 - Programme Selection knob (Uppermost position On / Off)

2 - Display

3 - Smart button

4 - Programme Follow-up indicator

5 - Start / Pause button

6 - Auxiliary Function buttons

7 - Spin Speed Adjustment button

8 - Temperature Adjustment button

4.2 Preparing the machine

Ensure hoses are connected tightly. Plug in your machine. Turn the tap on completely. Place laundry in the machine. Add detergent and fabric softener.

4.3 Programme selection

Select the program suitable for the type, quantity, and soiling degree of the laundry, referring to the "Programme and consumption table" and the temperature table below.

Temperature Table:

• 90°C: Heavily soiled white cottons and linens (coffee table covers, tablecloths, towels, bed sheets, etc.).
• 60°C: Normally soiled, coloured, fade proof linens, cottons or synthetic clothes (shirt, nightgown, pajamas, etc.) and lightly soiled white linens (underwear, etc.).
• 40°C-30°C-20°C-Cold: Blended laundry including delicate textile (veil curtains, etc.), synthetics and woolens.

Select the desired program with the Programme Selection button.

ℹ️ Programs are limited with the highest spin speed appropriate for that particular type of fabric.

When selecting a program, always consider the type of fabric, colour, degree of soiling, and permissible water temperature. Always select the lowest required temperature for higher power consumption.

4.4 Program introduction

• Cotton: For cotton laundry (sheets, duvet covers, towels, bathrobes, underwear). Washed with vigorous action for a longer cycle.
• Down Wear: Specially designed for down jackets. Material is light, difficult to rinse, poor anti-washing ability, and difficult to absorb water. Requires extended soaking time and reduced rotation speed during dehydration.
• Woolen: For woolen clothes. Select appropriate temperature and detergents for woolens.
• Bedding: For bed sheets, quilt covers, curtains, tablecloths. Soaking and wash time are increased for better washing effect.
• Drum Clean: Periodically (every 1-2 months) use to clean the drum. Run without laundry. Add powdered limescale cleaning agent. Leave front door ajar to dry.
• Stain: For clothes with stubborn stains. Washing effect improved by longer washing time and strong washing rhythm.
• Underwear: Special program for underwear and close-fitting clothes. Weak rhythm, higher rinse intensity for performance and to prevent detergent residue.
• Silk: For delicate fabrics like silk. Gentle wash, delayed spin. Best for laundry requiring a gentle wash.
• Steam: Produces steam to improve washing effect and steam-iron clothes to prevent wrinkles.
• Quick 15': Fast wash for small amounts of non-dirty clothes. Limited temperature range, low dehydration speed.
• Mix: For washing cotton and synthetic clothes together without sorting.
• 20 °C: Special program for mild clothes, temperature fixed at 20°C to protect clothes.
• ECO 40-60: For cotton garments washable at 40°C or 60°C. Assesses compliance with EU ecodesign regulations.

4.5 Special programmes

• Rinse & Spin: For rinsing and dehydrating.
• Spin: For an additional spin cycle or to drain water. Select spin speed, then press Start/Pause. Drains water first, then spins. To drain only, select Pump+Spin and then No Spin function.

ℹ️ Use a lower spin speed for delicate laundries.

4.6 Temperature selection

Default temperature is displayed. Press the temperature button to adjust. Temperature cycles from lowest to highest.

ℹ️ Temperature can be changed before the heating step without pausing the machine.

4.7 Spin speed selection

Default dehydration speed is displayed. Press the speed button to adjust. Speed increases gradually.

4.8 Programme and consumption table

• : Selectable

4.9 Auxiliary function selection

Select desired auxiliary functions before starting. They can also be selected/cancelled during operation if the machine is in a step before the function.

• Wash+: Enhances washing time by 10 minutes.
• Rinse+: Adds an extra rinse process.
• Smart: AI-Wash program automatically sets parameters based on weighing results.
• Delay: Delays program start up to 24 hours in 1-hour increments.

ℹ️ Additional laundry can be loaded during the delayed start period.

Canceling the Delayed Start function: Set the delay period to zero or turn the Programme Selection knob to another program. The End/Cancel light flashes. Select the desired program again and press Start/Pause.

4.10 Starting the programme

Press the Start / Pause button to start the program. The program follow-up light will turn on.

ℹ️ If no program is started or no key is pressed within 10 minutes during program selection, the machine will switch to standby mode.

4.11 Child Lock

Use Child Lock to prevent children from tampering with the machine and changing settings. "CL" appears on the display if a button is pressed or the knob is turned while active.

• To activate: Press and hold 1st and 2nd Auxiliary Function buttons for 3 seconds while any program is running.
• To deactivate: Press and hold 1st and 2nd auxiliary function buttons for 3 seconds while any program is running.

ℹ️ Child Lock is not deactivated after power failures or when the machine is unplugged.

4.12 Progress of programme

Follow program progress via the Programme Follow-up indicator. You can change auxiliary functions, speed, and temperature settings if the machine is in a step after the current one.

ℹ️ If the machine does not proceed to the spinning step, Rinse Hold or automatic unbalanced load detection might be active due to uneven laundry distribution. Rearrange laundry and re-spin.

4.13 Loading door lock

The door locks when the water level is unsuitable. The Loading Door light flashes when the machine is paused. It illuminates steadily within 1-2 minutes if the water level is suitable, allowing the door to be opened. If the light is off, the door cannot be opened; cancel the current program to open it.

4.14 Changing the selections after programme has started

• Switching the machine to pause mode: Press Start / Pause. The indicator light for the current step flashes.
• Adding or taking out laundry: Pause the machine, wait for the loading door to unlock, add/remove laundry, close the door, make necessary adjustments to functions, temperature, or speed, then press Start / Pause.
• Changing speed and temperature settings: Possible depending on the program step.

ℹ️ If a change is not allowed, the indicator light will be on.

4.15 Canceling the programme

Turn the Programme Selection knob to select another program. The previous program is canceled. The End/Cancel light flashes. The pump function activates for 1-2 minutes. You may need to add detergent and softener again for the new program.

4.16 End of programme

"End" appears on the display. Wait for the loading door light to illuminate steadily. Press On/Off to switch off the machine. Remove laundry and close the loading door.

5 Maintenance and cleaning

Regular cleaning extends service life and reduces common problems.

5.1 Cleaning the detergent drawer

Clean at regular intervals (every 4-5 washing cycles) to prevent detergent accumulation.

1. Press the dotted point on the siphon in the softener compartment and pull towards you to remove it.
2. Wash the drawer and siphon with lukewarm water. Use gloves or a brush.
3. Reinsert the drawer securely.

ℹ️ If excessive water/softener mixture gathers in the softener compartment, the siphon must be cleaned.

5.2 Cleaning the loading door and the drum

For products with a Drum Clean program, see "Operating the product - Programmes".

For products without Drum Clean:

• Select Additional Water or Extra Rinse auxiliary functions. Use a Cottons program without pre-wash.
• Set temperature as recommended for drum cleaning agent. Run without laundry.
• Add 1 pouch of special drum cleaning agent or max. 100g powder anti-limescale to compartment nr. "2". Use one tablet if applicable.
• Dry the inside of the bellow with a clean cloth after the program.

ℹ️ Repeat Drum Cleaning process every 2 months.

If bellow holes are blocked, use a toothpick.

ℹ️ Foreign metal substances cause rust stains in the drum. Clean with stainless steel cleaner. Never use steel wool or wire wool.

⚠️ WARNING: Never use sponge or scrub materials; they damage painted and plastic surfaces.

5.3 Cleaning the body and control panel

Wipe the body with soapy water or mild detergent, then dry with a soft cloth. Clean the control panel with a soft, damp cloth.

5.4 Cleaning the water intake filters

Filters are located at the end of each water intake valve and hose connection. Clean them to prevent foreign substances from entering the machine.

1. Close the taps.
2. Remove hose nuts to access filters on water intake valves. Clean with a brush or pliers if very dirty.
3. Remove filters from hose ends and clean thoroughly under running water.
4. Replace gaskets and filters carefully, and tighten hose nuts by hand.

5.5 Draining remaining water and cleaning the pump filter

The filter system prevents solid items from clogging the pump impeller. Clean the filter if the machine fails to drain, or every 3 months. Drain water first.

⚠️ WARNING: Foreign substances in the pump filter can damage the machine or cause noise.

⚠️ WARNING: Water temperature inside the machine can reach 90°C. Clean the filter after the water cools down to avoid burns.

1. Unplug the machine to cut off power.
2. Open the filter cap.
3. Place a large container in front of the filter to catch water.
4. Loosen the pump filter (anticlockwise) until water starts to flow. Catch the water.
5. When water stops flowing, remove the filter completely.
6. Clean any residues and fibers from the filter and around the pump impeller.
7. Install the filter.
8. Close the filter cap.

Note on emergency draining hose: Follow specific steps if your product has one.

5.6 Regular cleaning

Clean the interior of the pump hosing, removing debris. Clean water inlet strainers every 6 months if water supply slows or stops, especially in hard water areas.

6 Technical specifications

7 Troubleshooting

Program does not start after closing the door.

The Start / Pause / Cancel button was not pressed. Press the Start / Pause / Cancel button.

Programme cannot be started or selected.

The washing machine may have switched to self-protection mode due to a supply problem (line voltage, water pressure, etc.). To cancel, turn the Programme Selection knob to select another program. The previous program will be canceled.

Water in the machine.

Some water may have remained from quality control processes. This is not a failure and is not harmful to the machine.

Machine vibrates or makes noise.

• Machine might be standing unbalanced: Adjust the feet to level the machine.
• A hard substance might have entered the pump filter: Clean the pump filter.
• Transportation safety bolts are not removed: Remove the transportation safety bolts.
• Laundry quantity might be too little: Add more laundry.
• Machine might be overloaded: Remove some laundry or distribute the load evenly.
• Machine might be leaning on a rigid item: Ensure it is not leaning on anything.

Machine stopped shortly after the programme started.

The machine might have stopped temporarily due to low voltage. It will resume running when the voltage returns to normal.

Programme time does not countdown. (On models with display)

• Timer may stop during water intake: The timer will not countdown until the machine takes in adequate water to avoid poor washing results.
• Timer may stop during heating step: The timer will not countdown until the machine reaches the selected temperature.
• Timer may stop during spinning step: Automatic unbalanced load detection system might be active due to uneven laundry distribution.

The machine may not switch to spinning if laundry is not evenly distributed to prevent damage. Rearrange laundry and re-spin.

Foam is overflowing from the detergent drawer.

• Too much detergent is used: Mix 1 tablespoonful softener with 0.5 L water and pour into the main wash compartment of the detergent drawer.
• Use detergent suitable for the programs and maximum loads indicated in the "Programme and consumption table". Reduce detergent amount if using additional chemicals (stain removers, bleaches, etc.).

Laundry remains wet at the end of the programme

• Excessive foam may have occurred, activating the automatic foam absorption system: Use the recommended amount of detergent.
• Machine does not switch to spinning step due to uneven laundry distribution: Rearrange laundry and re-spin.

⚠️ WARNING: If you cannot eliminate the problem, consult your dealer or the Authorized Service Agent. Never attempt to repair a non-functional product yourself.

7.1 Customer service

Spare parts are available for a minimum of 20 years.

⚠️ WARNING: Never attempt to repair a defective appliance yourself. Improper repair voids the warranty and can lead to subsequent damages.

8 Here For You

8.1 After-sales assistance

For problems, call the Montpellier customer service helpline on: 03333 234 473 opt 3.

Have your product details ready: model number, serial number, original sales invoice (showing model number, date of purchase, and retailer details).

Your 2 year Manufacturer's guarantee

This does not affect your statutory rights. Your new Montpellier appliance has a free guarantee covering repair costs for the first 24 months from purchase, provided claims are accompanied by evidence of model reference, serial number, and proof of purchase within the 24 months prior to the claim date.

What is not covered under the Guarantee

• Appliances not correctly installed and operated per instructions.
• Appliances used for non-domestic purposes.
• Defects caused by accident, misuse, unauthorized modification, or inexpert repair.
• Cost of call-out where a fault cannot be found, or for routine maintenance (filter cleaning, defrosting).
• Cost of call-out for door alignment after reversal by you, use by anyone other than the householder, or use in a commercial environment.
• Consumable items (fuses, bulbs, breakable items requiring routine replacement).
• Repair costs not authorized by Montpellier service or carried out by a non-approved engineer.

Montpellier Appliances does not accept claims for consequential loss, rusting, corroding, delivery damage, or scratches.

Your guarantee is valid only in the UK & the Republic of Ireland.

Registering your appliance

Complete the card in your appliance pack and return it, or register online at: montpellier-appliances.com/support, or by phone on 08081 961 388.

Service Help-Line

For faults, call the Montpellier customer service helpline on: 03333 234473 opt 3. Have all product details ready.