Sylvox User's Manual

General Information & Safety Precautions

Note: The product and illustrations in this user's manual are for explanation purposes only and may vary depending on the model.

Safety Instructions

To avoid damaging the television set, please observe the following safety instructions during setup and use:

⚠️ CAUTION: RISK OF ELECTRIC SHOCK DO NOT OPEN

In extreme weather (storms, lightning) and long inactivity periods (going on holiday), disconnect the TV set from the mains. The mains plug is used to disconnect the TV set from the mains and therefore it must remain readily operable. If the TV set is not disconnected electrically from the mains, the device will still draw power for all situations even if the TV is in standby mode or switched off.

Important Warnings & Wall Mounting

IMPORTANT - Please read these instructions fully before installing or operating.

WARNING: Never let people (including children) with reduced physical, sensory or mental capabilities or lack of experience and / or knowledge use electrical devices unsupervised.

• The TV set is intended for Outdoor and similar general use but may also be used in public places.
• It is prohibited to enclose it in a sealed box or embed it in a wall.
• The ventilation should not be impeded by covering or blocking the ventilation openings with items, such as newspapers, table-cloths, curtains, etc.
• The power cord plug should be easily accessible.
• Do not place the TV, furniture, etc. on the power cord.
• A damaged power cord/plug can cause fire or give you an electric shock.
• Handle the power cord by the plug, do not unplug the TV by pulling the power cord.
• Never touch the power cord/plug with wet hands as this could cause a short circuit or electric shock.
• Never make a knot in the power cord or tie it with other cords.
• When damaged, it must be replaced; this should only be done by qualified personnel.

WARNING

• Never place a television set in unstable or inclined locations. A television set may fall, causing serious personal injury or death.
• Many injuries, particularly to children, can be avoided by taking simple precautions such as educating children about the dangers of climbing on furniture to reach the television set or its controls.

WALL MOUNTING WARNINGS

• Read the instructions before mounting your TV on the wall.
• Mounting Brackets are not supplied with TV.
• Do not install the TV on a ceiling or on an inclined wall.
• Use the specified wall mounting screws and other accessories.
• Tighten the wall mounting screws firmly to prevent the TV from fall.
• Do not over-tighten the screws.

Installation Warnings

WARNING

Please install the television in a well-ventilated area.

It is prohibited to enclose it in a sealed box or embed it in a wall.

Do not rinse the TV from the bottom upwards as this may damage the TV.

Avoid using in direct sunlight.

Visual representation of correct and incorrect installation:

• Correct: TV being sprayed with water from the side, with a checkmark ✔️.
• Incorrect: TV being sprayed with water from the bottom, with a cross mark ❌.
• Correct: TV installed in an open wall recess, with a checkmark ✔️.
• Incorrect: TV installed in a brick wall recess with blocked ventilation, with a cross mark ❌.
• Correct: TV installed with a protective cover allowing ventilation, with a checkmark ✔️.
• Incorrect: TV installed in a sealed box without ventilation, with a cross mark ❌.
• Correct: TV protected from direct sunlight by an overhang, with a checkmark ✔️.
• Incorrect: TV exposed to direct sunlight, with a cross mark ❌.

Accessories

Please make sure the following items are included with your TV. If any items are missing, please contact us.

* The product may have already been equipped with some accessories.

• Television
• Remote Control
• Screwdriver
• Warranty Card
• User's manual
• Batteries (AAA x 2)
• Power Cord
• Screws BM8X10MM (Matched with Sylvox Full Motion Cantilever Mount)
• Screws BM8X24MM & Gasket (Matched with Fixed Wall Mount)

Content Overview

This manual covers the following topics:

1. TV SPECIFICATION
2. INSTALLATION
3. OVERVIEW
4. REMOTE-CONTROL UNIT
5. GENERAL DESCRIPTION
6. TV OPERATION (HOME SCREEN, INPUT SOURCE, Channels & Inputs, Display & Sound, Network & Internet, Accounts & sign-in, Privacy, Apps, System, Remotes & Accessories)
7. READ BEFORE USING APPS
8. TROUBLESHOOTING
9. WARRANTY POLICY

TV Specification

The following table details the specifications for different screen sizes:

Note: Design and specification modification may be made at any time without prior notice; all data and dimensions are approximations.

Installation

Fixed Wall Mount

Visual guide for wall mounting:

• Step 1: Mounting Bracket to Wall: Fix the horizontal bracket into the wall with screws.
• Step 2: Mounting bracket to TV: Fix the vertical bracket on the back of the TV with screws (M8).
• Step 3: Mounting TV to Bracket: Attach TV with brackets on the wall.

VESA Standard Mounting Hole Dimensions:

• 43": 400 x 200 mm
• 55": 600 x 400 mm
• 65": 600 x 400 mm
• 75": 600 x 400 mm

Warning - Please read before installation (Mounting Brackets are not supplied with TV)

Please thoroughly read instructions before attempting installation. This is suitable for 43"-75" Outdoor TVs. We advise that 2 people install the screen due to the heavy load. Please be sure the mounting surface is strong enough to hold the weight of the screen.

Overview

Component Identification

Key components of the TV:

• ① REMOTE CONTROL SENSOR
• ② POWER INDICATOR: Red light indicates standby mode.
• ③ SPEAKER
• ④ [POWER]: Press the [POWER] button to toggle between normal and standby mode.
• [MUTE]: Press this button to cut off the sound of the TV set temporarily; press again to resume.
• [SOURCE]: Toggles between all the available input sources.
• [VOL+/-]: Press to increase or decrease the volume. In the on-screen menu, use the [VOL+/-] buttons as [Left Arrow] / [Right Arrow] buttons.
• [CH+/-]: Press to change channels. In the on-screen menu, use the [CH+/-] buttons as [Up Arrow] / [Down Arrow] buttons.

Waterproof Panel & Connection Port: Please remove the waterproof panel on the back of the TV to access all the ports.

Connection Ports Diagram

Diagram showing various connection ports and their labels:

• RJ45: Ethernet connection.
• OPTICAL OUT: Digital audio output.
• TV: Connected to an external antenna to receive ATV/DTV programs.
• HDMI1/2/3: Connecting for HDMI signal.
• USB: USB input.
• EARPHONE OUT: Connecting for headphones.

Connected devices shown in diagram:

• Intellinet feeder
• Antenna feeder
• Digital Audio System
• Camcorder
• DVD Player
• PC (HDMI-output)
• Blu-ray disc player
• Headset

Remote-Control Unit

Detailed description of remote control buttons:

1. [POWER]: Turn the TV on and off.
2. [MUTE]: Cut off the sound temporarily; press again to resume.
3. Digital Buttons (0-9, -): Directly select channel with digital buttons.
4. [INPUT]: Open the input source list.
5. [NETFLIX]: If network connects, view NETFLIX directly.
6. [YouTube]: If network connects, view YouTube.
7. [Disney+]: If network connects, view Disney+.
8. [Prime Video]: If network connects, view Prime Video.
9. Profile: Switch profile.
10. Google Assistant: Open Google Assistant.
11. [Settings]: Access system settings.
12. Arrow buttons [▲▼◄►]: Use to select on-screen menu items and change menu values.
13. [OK]: Confirms selection.
14. [BACK]: Return to the previous menu.
15. [Guide]: Open Live TV EPG.
16. [HOME]: Display the HOME page.
17. [VOL+/-]: Adjust the volume.
18. [CH▲/▼]: Change channel upward or downward.
19. [INFO]: Display the channel information.
20. [Record Button]: In DTV mode, press to record the TV program.
21. [APPS]: Display the app list.
22. [LIST]: Display the channel list.
23. [CC]: Display CC function menu in TV/AV mode.
24. [Virtual Keyboard Button]: Press to open virtual keyboard in DTV source.
25. [MTS/AUDIO]: In USB mode, switch audio track. In TV mode, switch MTS or Audio Language.
26. DIGITAL MEDIA PLAYER CONTROL BUTTONS: Include [Rewind], [Forward], [Play/Pause], [Stop] in USB mode.
27. [COLOR BUTTONS]: Used in APPS (e.g., [Red Button], [Green Button], [Yellow Button], [Blue Button]).

General Description

Installing Batteries in the Remote Control

Follow these steps to install batteries:

1. Use the accessory screwdriver to remove the four screws of the battery cover of the remote controller and open the battery cover.
2. Insert two 1.5V AAA size batteries in correct polarity. Do not mix old or used batteries with new ones.
3. Lock the four screws on the battery box cover of the remote controller with a screwdriver. Please keep the screwdriver.

Usage Tips:

• Point the remote towards the remote control sensor of the wireless TV and use it within 7 meters.
• Put used batteries into the recycling bin, as they can negatively affect the environment.

Note:

• Battery life should last one year under normal use.
• If you don't intend to use the remote control for a long period, remove batteries to avoid damage due to leakage.
• Do not mix old and new batteries or different types.
• Do not throw batteries into fire or water.
• Batteries should not be exposed to excessive heat such as sunshine or fire.

External Connection: Antenna Connection

Antenna input impedance of this unit is 75ohm.

VHF/UHF 75ohm coaxial cable can be connected directly to the antenna jack. If the antenna cable is a 300ohm parallel flat feeder cable, you need to use a 300ohm/75ohm converter to connect the antenna cable to the antenna jack.

Refer to the following diagrams for antenna connection types:

• Antennas with 300ohm flat twin leads: Requires a 75ohm - 300ohm converter. Shows connection of 300ohm coaxial cable to Antenna feeder.
• Antennas with 75ohm Round Leads: Shows connection of 75ohm coaxial cable to Antenna cable.

TV Operation

Initial Setup

1. Connect the TV to the power supply. The indicator light will be red after power-on. Press the [POWER] button on the remote control or TV to turn on the TV.
2. Pair the remote control with the TV. After successful pairing, you can use the Bluetooth remote control.
3. Press [Up Arrow]/[Down Arrow] to select the system language and press [OK] to confirm.
4. Press [Up Arrow]/[Down Arrow] to set up Google TV (requires Google account) or basic TV.
5. Scan the setup code to download the Google Home app on your phone for setup, or press [Up Arrow]/[Down Arrow] to set up on TV.
6. Press [Up Arrow]/[Down Arrow] to select the Wi-Fi network, press [OK], and enter the password to confirm the connection.
7. By accepting the Google Terms of Service, select "Accept" to proceed.
8. Set your location (Country/Region).
9. Set your Time Zone.
10. Set your Daylight Saving preference (Auto, Disable, Always On).
11. Set the Tuner mode (Cable + Antenna, Antenna, Cable, or Skip).
12. Double-check your Settings. After confirming [OK], you can use the TV.

* The content displayed in the image depends on your region.

Home Screen & Input Source

After completing the wizard settings, you can watch TV and access the home screen.

• Home Screen: Displays favorite applications. You can open Google Assistant, start a text search, or manage favorite applications.
• Input Source Selection: In the HOME interface, press [Up Arrow]/[Down Arrow]/[Left Arrow]/[Right Arrow] to select the "Inputs" icon, press [OK] to open the input source list, then press [Up Arrow] to highlight an input and press [OK] to switch.

Under live TV, press the [SOURCE] button to display the list of input sources and select the desired source.

Navigating the On-Screen Menu

1. In the HOME interface, press the [Right Arrow] key to select the settings icon, then press [OK] to confirm.
2. Press [Up Arrow]/[Down Arrow] to select what you want to set.
3. Press [OK] to enter settings.

The Settings menu includes options like:

• Set up Google TV
• Channels & Inputs
• Display & Sound
• Network & Internet
• Accounts & sign-in
• Privacy

Channels & Inputs Settings

Add Channels

To add channels for the first time or additional channels, follow these steps:

1. Go to Settings > Channels & Inputs > Channels.
2. Select your signal type.
3. Select Channel Scan to start channel installation.

Inputs (CEC)

Consumer Electronic Control (CEC) allows operation of linked functions between compatible devices. Sylvox does not guarantee 100% interoperability with other brands of CEC compliant devices.

Display & Sound Settings

Picture Settings

Picture Mode:

• Standard: For normal TV viewing.
• Movie: Deep picture settings for a cinematic experience.
• ECO: Eco TV settings for low power consumption.
• Vivid: Enhanced picture contrast and sharpness for viewing in a well-lit room.
• Sports: Brilliant picture settings for high action.
• Game: Optimized for PCs and game consoles.

Screen Brightness: Adjusts the LED brightness to affect the overall brilliant color.

Advanced Settings: For more detailed picture settings, go to Advanced Settings, where you find settings for Color Temperature, Noise Reduction, and Picture Reset, etc.

Sound Settings

Sound Mode:

• Standard: For normal TV viewing.
• Movie: Powerful sound settings for a cinematic experience.
• Music: Optimized for music playback.
• News: Sets the anchor's voice at a comfortable volume.
• Personal: Customized settings.

Dolby Atmos: Turn Dolby Atmos ON or OFF.

Audio Output:

• Output Device: TV Speaker/SPDIF/Optical/HDMI-ARC
• Digital Output: Auto/Bypass/PCM/Dolby Digital Plus/ Dolby Digital

Digital Output Delay: The on-screen picture and the sound from an amplifier via the digital audio (SPDIF) output jack are synchronized by delaying the output. Higher values increase the delay.

Network & Internet

Setup network connection settings to use apps or network upgrade functions.

Scanning always available: Allows Google's location service and other apps to scan for networks, even when Wi-Fi is off.

Ethernet: Proxy settings can be set manually.

IP settings: Configure the IP setting for your network connection.

Wi-Fi Setting

1. Confirm Wi-Fi is turned on and you are connected to the correct network.
2. If not, locate the network you'd like to connect to and select it. Enter the password if required.
3. Open one of your apps.
4. Play your video, music, or game.

Note(s): If you still have issues, turn the Wi-Fi option off and on again.

Mobile Hotspot Usage

Automatically adjusts video quality to use less mobile data.

• Data Saver reduces your data usage on mobile connections, increasing watch time by up to 3x.
• Data usage and alerts help monitor your data usage while watching TV.

Accounts & Sign-in

You can manage to add or remove your Google account and kids profile account.

Google Account: Google TV profiles allow everyone to enjoy their own personalized space with their Google Account. With a personalized profile, you get TV show and movie recommendations, easy access to your watchlist, and help from Google Assistant.

• Add Google account: Add more than one account to sign in to services with multiple accounts. Your media and activity sync across devices.
• Add a Kid: Set up a kids profile to choose apps, set bedtime reminders, and screen time limits. (*Kids profiles may not be available in some regions or on some devices.)

Privacy

This section covers privacy settings of your TV, Google account, and applications.

• Location: Google may collect location data to improve location accuracy and location-based services.
• Usage & diagnostics: Automatically send diagnostic information to Google (crash reports, usage data). You can adjust these permissions in device settings. Learn more at g.co/tv/diagnostics.
• Ads: Manage your ad settings, such as resetting your advertising ID.
• Google Assistant: Ask questions and complete tasks using Google Assistant, which comes pre-installed.

System Settings

Payment & Purchases

Manage your account and purchases through the Play Store app or via web links:

• Payment methods: g.co/ManageWallet
• Order history: g.co/Play/Order
• Subscriptions: g.co/Play/Subscriptions

Security & Restrictions

Your device and personal data are vulnerable to attack by apps from unknown sources. You are responsible for any damage or data loss resulting from using these apps.

Apps

This section is for app settings, such as checking details and permissions.

Accessibility

Use a screen reader, closed captions, Switch Access, and more to make your Google TV device more accessible.

1. Press [HOME] and use [Up Arrow]/[Down Arrow] to select Settings, then press [OK].
2. Use [Up Arrow]/[Down Arrow] to select System, then press [OK].
3. Use [Up Arrow]/[Down Arrow] to select Accessibility, then press [OK].
4. Adjust the following items:

Turn on closed captions

Your caption preferences might not apply to certain apps.

1. From the Google TV home screen, go to the user profile icon and select Settings.
2. Select System > Accessibility.
3. Select Captions.
4. Turn on Display to show captions and choose your options (size, font, color, background).

Turn on high contrast text

1. From the Google TV home screen, go to the user profile icon and select Settings.
2. Select System > Accessibility.
3. Turn on High contrast text (Experimental).

Text to speech

Configure text-to-speech output settings. To set On/Off, select and set TalkBack.

Use accessibility shortcuts

Accessibility shortcuts provide a quick way to turn on accessibility features. You must enable them first.

1. From the Google TV home screen, go to the user profile icon and select Settings.
2. Select System > Accessibility.
3. Select Accessibility shortcut > Enable accessibility shortcut.
4. By default, the shortcut turns on TalkBack. To change included features, choose Shortcut service.
5. Choose an option and select [OK].

To use the shortcut: On your remote, press and hold the [BACK] arrow and [Down Arrow] buttons simultaneously for 3 seconds.

TalkBack: TalkBack is the Google screen reader for Android devices, providing spoken feedback to use the device without looking at the screen.

Change screen reader settings

1. From the Google TV home screen, scroll to the top navigation bar.
2. Select Profile Settings > Dashboard > Settings.
3. Select System > Accessibility.
4. Under "Services," select TalkBack > Configuration.
5. Adjust settings for speech volume, verbosity (keyboard echo, usage hints), and spoken passwords.

Note(s): For more TalkBack options (speech rate, intonation), select Text to speech in the Accessibility menu.

Use a screen reader

1. From the Google TV home screen, scroll to the top navigation bar.
2. Select Profile Settings > Dashboard > Settings.
3. Select System > Accessibility.
4. Under "Services," select TalkBack > Enable > [OK].

Turn on Switch Access

1. From the Google TV home screen, go to the user profile icon and select Settings.
2. Select System > Accessibility.
3. Under "Services," select Switch Access > Enable > [OK].

About

You can check system update and TV registration information.

Reset, Date & Time, Language, Keyboard, Storage, Ambient Mode, Power & Energy

Reset: Restores device to default settings, erasing all data, accounts, files, and downloaded apps.

Date & Time: Automatic date & time (network-provided or manual setting). Set time zone. Use 24-hour format.

Language: Set the on-screen display language. Use [Up Arrow]/[Down Arrow] to select Language, then press [OK]. Use [Up Arrow]/[Down Arrow] to select English (Canada), English (United States), Español, or Français, then press [OK].

Keyboard: Perform keyboard settings.

Storage: Internal shared storage, Removable storage.

Ambient mode (Digital Photo Frame): Set your TV to scroll through Google Photos when not watching anything.

Power & Energy: Power on behavior - select the screen to start when powering on the TV.

Cast

Cast to Google TV: Cast content from phones, tablets, or laptops to your Google TV.

Restart

Turns the TV off and on again. All settings will be kept. For a factory reset (deleting all settings), go to Settings > System > About > Reset > Factory reset.

* This will restore your device to default settings and erase all data, accounts, files, and downloaded apps.

Remotes & Accessories

Connect several Bluetooth devices like headphones or game controllers. Only one audio device can be connected at a time.

Pair a Bluetooth device

1. From the Google TV home screen, go to the user profile icon and select Settings > Remote & Accessories > Pair accessory.
2. Ensure your device is in pairing mode or is visible to other devices.
3. Identify and select the device from the list.
4. On the Bluetooth pairing request screen, select Pair.

Note(s): Paired accessories appear in Settings > Remote & Accessories. You can rename or forget devices.

Reconnect a paired device

1. From the Google TV home screen, go to the user profile icon and select Settings > Remote & Accessories.
2. Under "ACCESSORIES", choose your device.
3. Select Connect.

Fix problems with connecting Bluetooth devices

If your Bluetooth device won't connect, it could be an issue with the device or your TV.

Troubleshoot connection issues

1. Turn off your Bluetooth device and turn it back on. Try pairing again.
2. If you have multiple paired devices, disconnect the ones you're not using.
3. Unplug your TV for 10 seconds, then plug it back in. Try pairing again when the TV is on.
4. Check if your Bluetooth device connects to other devices (phone, tablet).
5. A. If your device connects to other devices: Reset your Google TV device to factory settings.
6. B. If your device doesn't connect to other devices: Check if your Bluetooth device has up-to-date software or get help from the manufacturer.

Read Before Using Apps (*Terms & Conditions Apply)

• App store features, content limitations, and service availability may vary by device and territory. Some apps may require additional peripherals or membership fees. Service and content availability are subject to change without notice.
• The manufacturer is not responsible for interruptions of app services caused by service providers.
• Unstable internet connections may cause delays or interruptions. Applications may terminate automatically depending on the network environment.
• Application services and updates may become unavailable.
• Application content is subject to change by the service provider without prior notice.
• Specific services may differ with the application version installed on the TV.
• Application functionality may change in future versions.
• Depending on third-party service provider policies, certain applications may not support multitasking.
• Response to remote commands and screen display may be delayed while a webpage is loading.
• Copy and paste operations are not supported.
• Web browsing speed will differ based on the network environment.
• Depending on supported video/audio codecs, playback of certain files may not be possible.
• The app store has limitations; it includes many built-in apps but does not allow adding apps from other media.

Troubleshooting

If you have any problems, check the countermeasures for each symptom listed below. If troubles persist, contact the Customer Care Centre.

Warnings & FCC Compliance

WARNING

Never place a television set in an unstable location. A television set may fall, causing serious personal injury or death. Many injuries, particularly to children, can be avoided by taking simple precautions such as:

• Using cabinets or stands recommended by the manufacturer.
• Using furniture that can safely support the television set.
• Ensuring the television set is not overhanging the edge of the supporting furniture.
• Not placing the television set on tall furniture without anchoring both the furniture and the TV to a suitable support.
• Not placing the television set on cloth or other materials between the set and supporting furniture.
• Educating children about the dangers of climbing on furniture.

If your existing television set is being retained and relocated, the same considerations apply.

The plug or appliance coupler is used as the disconnect device and shall remain readily operable.

FCC Warning

This device complies with part 15 of the FCC rules. Operation is subject to two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

Radiation Exposure Statement: This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator and your body.

Warranty Policy

Thank you for purchasing this Sylvox product. We offer 12 months free warranty.

For questions, contact us via after-sales email or website.

Customer Service Support:

• Pre-sale: support@sylvoxtv.com
• After-sale: service@sylvoxtv.com
• Marketing: marketing@sylvoxtv.com
• Website: www.sylvoxtv.com
• Service Hotline: +1(866)979-5869 (Monday-Friday, 9:00AM-5:00PM EST)

(1) When returning an item, please note the following:

1. Only items purchased directly from www.sylvoxtv.com and authorized resellers (e.g., Amazon, Walmart, Newegg, Wayfair, Aliexpress) can be returned.
2. Returns from unauthorized third-party suppliers are not accepted.
3. Contact the original vendor with order ID or purchase proof and product issue details at service@sylvoxtv.com to request a return/refund/repair/replace. Sylvox will provide a shipping label.
4. For products purchased directly from Sylvox, return shipping costs for quality-related issues are covered. For products from retailers/resellers, contact them for returns.
5. If returning without reason after installation and use, Sylvox may charge a 20% restocking fee. (No-reason returns accepted within 7 days of arrival; freight costs are the customer's responsibility).
6. Ensure the item is repackaged in its original condition with all documentation and accessories.
7. If the returned product is not in original packaging, or has artificial damage affecting resale (e.g., appearance damage, missing accessories), corresponding expenses will be deducted.
8. Your request will be handled upon receipt of the returned item.

(2) How to return a product for a refund? (30 days money-back guarantee)

To return an item to Sylvox, contact the Sylvox team at service@sylvoxtv.com to submit an after-sales application. A shipping label will be provided. Include your original order number or proof of purchase in the email. Items must be returned within 30 days. Refunds are issued upon receipt of the item in its original packaging with documentation and accessories.

(3) Refunds

Once the product condition is verified, a refund is initiated. For credit/debit cards, refunds are processed to the card-issuing bank within 7-10 business days of item receipt. Contact your bank for credit posting details.

(4) What does the warranty not cover?

• (a) Wrong use and improper repair by the user.
• (b) Failure or damage caused by transportation, moving, and falling after purchase.
• (c) Other unavoidable external factors.
• (d) Improper use causing damage by water or other solutions.
• (e) Failure caused by lightning strike or other electric system reasons.
• (f) Damage caused by using power supply other than specified voltage.

Warranty Period:

• Sylvox repairs the TV free of charge under normal use of the instruction manual within 12 months.
• Sylvox warrants that this product conforms to manufacturer's specifications and will be free of defects in material and workmanship.
• Sylvox will correct defects subject to the following conditions:
• (a) Defects caused or repairs required due to abusive operation, negligence, accident, shipment damages, improper delivery/installation, application, or use not intended as set forth in the manual.
• (b) Defects caused or repairs required due to tampering, modification, adjustment, or repair by anyone other than Sylvox, an authorized service provider, or dealer.
• (c) Replacement of accessories, glassware, consumables, or peripheral items required through normal use (earphones, remote controls, batteries, etc.).
• (d) Cosmetic damage to the product surface or exterior, including defacement, normal wear and tear, improper shipping/handling, or use of chemical cleaning agents.
• (e) Defects caused or repairs required due to external or environmental conditions, incorrect voltage, transmission line/power line voltage fluctuations or surges, liquid spillage, or acts of nature.
• (f) Warranty claims for products returned with altered, illegible, or missing model, factory serial number, and UL markings.
• (g) Products used for rental, business, or commercial purposes.
• (h) Installation, consumer instruction, delivery, setup, adjustment, and/or programming charges.
• (i) A product not installed following installation instructions.
• (j) Signal reception problems (including antenna-related), images "burnt" into the screen, signal noise or echo, interference, or other signal transmission/delivery problems, availability of third-party services or content.

No other entity is authorized to extend, enlarge, or transfer this warranty on behalf of Sylvox.

The express warranties are in lieu of all other warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

For any questions, feel free to contact service@sylvoxtv.com at any time!