Dreame H12 Pro Wet and Dry Vacuum User Manual

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Contents

• User Manual (EN)
• Manuel d'utilisation (FR)

Safety Information

Important Safety Instructions For Household Use Only

Please read this manual carefully before use and retain it for future reference.

When using an electrical appliance, basic precautions should always be followed, including the following:

READ ALL INSTRUCTIONS BEFORE USING (THIS APPLIANCE). Failure to follow the warnings and instructions may result in electric shock, fire and/or serious injury.

WARNING - To reduce the risk of fire, electric shock, or injury:

• Use only as described in this user guide. Use only manufacturer's recommended attachments.
• Use indoors only, on non-carpeted floor surfaces such as vinyl, tile, sealed wood, etc. Be careful not to run over loose objects or the edges of area rugs. Stalling the brush may result in premature belt failure.
• This appliance should not be used by children younger than 8 years old nor persons with physical, sensory, intellectual deficiencies, or limited experience or knowledge without the supervision of a parent or guardian to ensure safe operation and to avoid any risks. Cleaning and maintenance shall not be performed by children without supervision.
• Do not use a flammable or combustible liquid to clean floors.
• Do not use to pick up flammable or combustible liquids, such as gasoline. Do not use in areas where flammable or combustible liquids may be present.
• Do not immerse the appliance in liquid.
• Plastic film can be dangerous. To avoid the danger of suffocation, keep it away from children.
• Keep hair, loose clothing, fingers, and all parts of the body away from openings and moving parts of the appliance and its accessories.
• Use only officially-approved floor cleaner as described in the user guide.
• Do not put any object into openings. Do not use the appliance when any opening is blocked; keep free of dust, lint, hair, and anything that may inhibit air flow.
• Keep ground cables away from the appliance when using it, because a hazard may occur if the appliance runs over a supply cord.
• Do not use it without filters in place.
• Do not use the appliance with a damaged attachment (e.g., Charging base, Supply cord etc.). If the attachment is damaged, it must be replaced by the manufacturer, its service agent or similar qualified persons in order to avoid hazards.
• Do not pick up toxic material (chlorine bleach, ammonia, drain cleaner, etc.). Do not pick up hard or sharp objects such as glass, nails, screws, coins, etc.
• Do not use the appliance in an enclosed space filled with vapour given off by oil-based paint, paint thinner, some moth-proofing substances, flammable dust, or other explosive or toxic vapour. Do not pick up anything that is burning or smoking, such as cigarettes, matches or hot ashes.
• Do not pull or carry adapter by cable, use cable as a handle, close door on cable, or pull cable around sharp edges or corners.
• Switch off and unplug when not in use, before cleaning, maintaining or servicing the appliance, and before connecting or disconnecting the tool with a moving brush.
• Do not use an appliance that is damaged or modified. Damaged or modified appliance may exhibit unpredictable behavior resulting in fire, explosion, or risk of injury.
• Do not expose the appliance to fire or excessive temperature. Exposure to fire or excessive temperature may cause an explosion.
• Ensure that the appliance is placed on a horizontal surface. Do not use the appliance at the same position if the appliance is equipped with a brush roller and the handle is not completely upright. Do not store the appliance in a place where it may freeze.
• Use extra care when cleaning on stairs.
• Prevent unintentional starting. Ensure the switch is in the OFF-position before picking up or carrying the appliance. Carrying the appliance with your finger on the switch or energizing appliance that have the switch on invites accidents.
• Have servicing performed by a qualified repair person using only identical replacement parts. This will ensure that the safety of the appliance is maintained.
• Do not modify or attempt to repair the appliance except as indicated in the instructions for use and care.
• If appliance has been dropped, damaged, left outdoors, dropped into water, or is not working as it should, never attempt to operate it. Please have it repaired at an authorized service center.

Battery and Charging

• Do not use in extremely hot or cold environments (below 0°C /32°F or above 40°C /104°F). Please charge the appliance in temperature above 0°C/32°F and below 40°C/104°F).
• For the purpose of recharging the appliance, only use the charging base provided with this appliance. Use only with HCB3 charging base.
• A charging base that is suitable for one type of appliance may create a risk of fire when used with another one.
• Follow all charging instructions and do not charge the appliance outside of the temperature range specified in the battery as doing so increases the risk of fire.
• Charging base output terminals should not be short-circuited. Do not use it with a damaged charging base. If the appliance has been dropped, damaged, left outdoors, dropped into water, or is not working as it should, return it to a service center.
• Keep the charging base cable away from heated surfaces. Do not handle the charging base plug or appliance with wet hands. To unplug, grasp the charging base plug, rather than the cable.
• This appliance contains batteries that are non-replaceable.
• Charging base is equipped with drying function and only suitable for drying this appliance's brush.

SAVE THESE INSTRUCTIONS

? class II equipment
⚡ T 3.15A time-lag miniature fuse-link where T 3.15A is the symbol for the time/current characteristic
? detachable supply unit
? read operator's manual

We, Dreame Trading (Tianjin) Co., Ltd., hereby, declares that this equipment is in compliance with the applicable Directives and European Norms, and amendments. The full text of the EU declaration of conformity is available at the following internet address: https://global.dreametech.com

For detailed e-manual, please go to https://global.dreametech.com/pages/user-manuals-and-faqs

Product Overview

Packing List

Replacement Filter
Handle
Main Body
Cleaning Brush
Charging Base
Storage Box
Spare Brush Roller

Textual Description of Product Overview Diagram: The diagram shows the main components of the Dreame H12 Pro Wet and Dry Vacuum. These include the Handle, Main Body, Cleaning Brush, Charging Base, Storage Box, and Spare Brush Roller. A separate diagram shows the Charging Base with its components: Charging Contacts, Air-Drying Outlet, Air-Drying Inlet, and Power Cord. The Display Screen is also shown with numbered indicators for Ultra Mode, Suction Mode, Battery Status Indicator, Self-Cleaning, Error Messages, Drying Mode, Auto Mode, and Dirt Level Indicator. The Dirt Level Indicator's color changes in real time according to the amount of dirt.

Wet and Dry Vacuum Components

Diagram Description: The main body of the vacuum cleaner is depicted with numbered parts:

1. Self-Cleaning Button
2. Mode Switch
3. Power Switch
4. Display Screen
5. Used Water Tank Release Button
6. Used Water Tank Handle
7. Used Water Tank
8. Brush Roller Cover
9. Brush Roller
10. Brush Roller Handle
11. Brush Roller Release Button
12. Brush Roller Cover Release Buttons
13. Clean Water Tank
14. Clean Water Tank Handle
15. Clean Water Tank Release Button
16. Voice Prompt Button: Press briefly to activate the voice prompt or adjust the volume. Press and hold for 3 seconds to set the language. Press to switch between languages. Press and hold to confirm the selection.

Charging Base Components

Diagram Description: The charging base is shown with numbered parts:

1. Charging Contacts
2. Air-Drying Outlet
3. Air-Drying Inlet
4. Power Cord

Display Screen Indicators

• 1 Ultra Mode: For deep cleaning.
• 2 Suction Mode: Vacuums water only, brush roller is not dampened.
• 3 Battery Status Indicator: Shows battery level.
• 4 Self-Cleaning: Initiates the self-cleaning cycle.
• 5 Error Messages: Displays error codes or messages.
• 6 Drying Mode: Activates drying function for the brush roller.
• 7 Auto Mode: Automatically adjusts suction power.
• 8 Dirt Level Indicator: The color of the indicator changes in real time according to the amount of dirt.

Note: If the appliance is not working properly, the screen display will show an error message. Please refer to the troubleshooting table to find your solution.

Installation

Storage Box Installation

Install the storage box onto the charging base as shown in the diagram.

Diagram Description: Shows the storage box being attached to the charging base.

Assembly and Disassembly of Handle

Insert the end of the handle vertically into the port on the top of the vacuum as indicated until you hear a click.

Diagram Description: Illustrates inserting the handle into the vacuum body, with a "Click" sound indicating proper connection. A separate diagram shows how to disassemble the handle by pressing a contact point.

Charging

1. Place the charging base against a wall on level ground and connect it to a power source. Fully charge the appliance before first use.

2. Place the appliance on the charging base. When the voice prompt "Charging Started" is displayed, the appliance activates the charging mode. When charging, the number on the display screen represents the current battery level as a percentage. When the number reaches 100, the battery is fully charged.

Diagram Description: Shows the vacuum cleaner placed on the charging base, connected to a power outlet, with the display showing 100% charge.

Note:

• If there is no operation within 10 minutes of being fully charged, the vacuum will enter sleep mode. Please restart the appliance if you need to use it.
• To extend the battery life time, the battery keeps cooling down for about one hour automatically after you have used the appliance for a long time.

How to Use

Working Modes

The appliance will start in auto mode by default. You can switch to the suction mode or the Ultra Mode based on your needs.

• Auto Mode: While cleaning the floor, the appliance will automatically adjust its suction power according to different situations.
• Ultra Mode: Preparing Ultra Mode, please wait for 30 seconds. This mode is suitable for deep cleaning.
• Suction Mode: If the suction mode is selected, the appliance will vacuum water only and the brush roller will not be dampened. No water is coming out of the Clean Water Tank.

Filling the Clean Water Tank

Press the Clean Water Tank release button and pull the tank outwards to remove it. Remove the cover of the Clean Water Tank and fill the tank with clean water. Install the Clean Water Tank and ensure it clicks into place.

Diagram Description: Shows the Clean Water Tank being removed, opened, filled, and reinstalled.

Note:

• For better cleaning performance, it is recommended to add 10ml detergent with the bottle cap into the full Clean Water Tank, then shake gently and evenly for use.
• Do not add any liquids other than the officially-approved cleaner. The cleaner can be available on the official online store.

Start Cleaning

Gently step on the brush cover and recline the appliance backwards. Press the power switch ⏻ to start operating. Press the ⚙️ to switch among the auto mode - the ultra mode - the suction mode according to your needs.

Diagram Description: Shows the user reclining the vacuum backwards to start cleaning and an angle indicator (<140°).

Note:

• Do not vacuum any foamy liquids.
• The appliance will be suspended in the upright position while running.
• The appliance is suitable for cleaning floors, marble, tiles and other hard surfaces.
• Do not recline the appliance backwards more than 140° to prevent the appliance from leaking water.
• When the appliance is in operation, do not lift it off the ground or lay it flat. Doing so may cause the used water to flow into the motor.

Cleaning the Used Water Tank

Press the Used Water Tank release button to take out the tank. Remove the tank cover and pour out the used water. Close the tank cover and re-install the tank before use.

Diagram Description: Shows the Used Water Tank being removed, opened, emptied, and reinstalled.

How to Use

One-Press Self-Cleaning

1. Place the appliance back onto the base while you finish cleaning. Ensure that the water in the Clean Water Tank is sufficient for self-cleaning.

2. Briefly press the self-cleaning button ? on the top of the handle, the self-cleaning indicator will light up, and the appliance will start self-cleaning.

3. Please empty the Used Water Tank after self-cleaning is completed and drying mode ?️ has been engaged. Press the button to exit the drying mode.

Diagram Description: Shows the vacuum on the charging base with a minimum water level indicator for self-cleaning.

Note: The self-cleaning function can be enabled only when the appliance is being charged and the battery level is more than 15%.

Drying Mode

1. Press and hold self-cleaning button ? for 3 seconds to activate drying mode ?️.

2. The appliance will be charged once drying is completed.

Care & Maintenance

Tips:

• Turn off the appliance before maintenance. Do not touch the power switch ⏻.
• Replace parts if needed. The parts must be replaced by those available from the manufacturer or its service agent.
• If the vacuum is not used for an extended period, fully charge it, unplug the power plug, and store the vacuum in a cool, low-humidity environment away from direct sunlight. To avoid over-discharge of the battery ?, charge the vacuum at least once every 3 months.

Cleaning the Used Water Tank and the Filter

1. Press the Used Water Tank release button, and pull the Used Water Tank outwards to remove it.

2. Take out the filter ? from the Used Water Tank cover. Remove the tank cover and empty the tank.

Diagram Description: Shows removing the Used Water Tank, then removing the filter and cover from it.

Cleaning the Tube and the Dirt Sensor

Remove the Used Water Tank, gently wipe the tube and the dirt sensor with a wet cloth before use. Note: Do not rinse the tube or the dirt sensor.

Diagram Description: Shows wiping the tube and dirt sensor.

Cleaning the Brush Assembly

1. First, press the brush roller cover release buttons inwards on both sides to remove the brush roller cover. Press the brush roller release button, and the brush roller handle will pop out. Pull it to take out the brush roller ?.

2. Clear the hair and debris tangled on the brush roller with the provided cleaning brush. Rinse the brush roller with clean water. Air dry the brush roller thoroughly, or dry it by activating the drying mode several times.

Diagram Description: Shows clearing debris from the brush roller and rinsing it. A timer icon (24h) is shown, possibly indicating drying time or a cycle.

3. Wipe the suction inlet with a dry cloth or wet tissue. Do not rinse the brush assembly with water.

4. Re-install the brush roller ? and the brush roller cover until you hear a click.

Note:

• Clean as needed. Alternating use of the two provided brush rollers is recommended.
• Replacing the brush roller every 3 to 6 months is recommended.

FAQ

Troubleshooting

If an error occurs, the appliance will stop working. Please refer to the following table for troubleshooting. If the problem persists, please contact customer service.

Troubleshooting (Error Messages)

If the appliance is not working properly, the screen display will show an error message. Please refer to the troubleshooting table to find your solution.

FAQ

No water is coming out of the appliance:

• The Clean Water Tank is not properly installed in place, or the water in the Clean Water Tank is insufficient. ➡️ Re-install or fill the Clean Water Tank
• It takes 30 seconds to dampen the brush roller. ➡️ Turn on the appliance and check again in 30 seconds

The vent leaks water:

• A collision or a sharp pull causes water to enter the motor. ➡️ Move the appliance gently back and forth while it is turned on
• The filter is not completely dry after being cleaned. ➡️ Dry the filter completely before use

Self-cleaning fails:

• The brush roller may be jammed by large debris. ➡️ Open the brush roller cover to check and clean the brush roller
• The appliance is not placed onto the charging base properly. ➡️ Make sure the appliance is being charged before self-cleaning
• Self-cleaning cannot be enabled if the battery level is lower than 15%. ➡️ The self-cleaning function can only be enabled when the appliance is being charged and the battery level is more than 15%
• The Used Water Tank is not installed in place, or the Used Water Tank is full. ➡️ Re-install or empty the Used Water Tank
• The Clean Water Tank is not installed in place, or the water in the Clean Water Tank is insufficient. ➡️ Re-install or fill the Clean Water Tank

Poor drying performance or strange noise while drying:

• The air outlet and air inlet of the charging base may be blocked. ➡️ Check and clear the blockage of air outlet and air inlet

For additional services, please contact us via aftersales@dreame.tech Website: https://global.dreametech.com

Specifications

Wet and Dry Vacuum

Charging Base

The rated power of the charging base is the power when the drying function and the charging function are turned on at the same time.

Battery Disposal and Removal

The built-in lithium-ion battery contains substances that are hazardous to the environment. Before disposing of the battery, make sure the battery is removed by qualified technicians and discarded at an appropriate recycling facility.

• the battery must be removed from the appliance before it is scrapped;
• the appliance must be disconnected from the supply mains when removing the battery;
• the battery is to be disposed of safely.

Removal Guide

1. Remove the display screen by rotating it with a tool.

2. Remove the screws on the battery cover in turn and then pry open the cover with proper tools.

3. Unplug the terminals between the battery and PCB board to remove the battery.

ATTENTION:

• Before removing the battery, disconnect the power and run out the battery as much as possible.
• Unneeded batteries should be discarded at an appropriate recycling facility.
• Do not expose to high temperature environment to avoid risks of explosion.
• Under abusive conditions, liquid may be ejected from the battery. If contact occurs, flush with water and seek medical help.

WEEE Information

All products bearing this symbol are waste electrical and electronic equipment (WEEE as in directive 2012/19/EU) which should not be mixed with unsorted household waste. Instead, you should protect human health and the environment by handing over your waste equipment to a designated collection point for the recycling of waste electrical and electronic equipment, appointed by the government or local authorities. Correct disposal and recycling will help prevent potential negative consequences to the environment and human health. Please contact the installer or local authorities for more information about the location as well as terms and conditions of such collection points.

Textual Description of Recycling Symbols: The document shows symbols indicating that the product, its accessories, batteries, and cords are recyclable. It also shows symbols for depositing items at a store or a recycling center, with a URL for more information on collection points. It encourages repair or donation of the appliance.

Company Information

The word "dreame" is the abbreviation of Dreame Technology Co., Ltd. and its subsidiaries in China. It is the transliteration of the company's Chinese name "追觅", which means striving for excellence in every endeavor and reflects the company's vision of continuous pursuit, exploration and search in technology.

Website: https://global.dreametech.com

Manufactured by: Dreame Trading (Tianjin) Co., Ltd.

Made in China

Document Version: 08/2022

Model Identifier: HHR25A-EU-A01