*Always check to make sure charger is plugged into charger port correctly & lights on charger are working properly
*Unit should be charged 12 hours before first initial use and up to 8 hours after each subsequent use
| Issue | Symptom(s) | Troubleshoot | Result(s) | Possible Solution(s) |
|---|---|---|---|---|
| Product Does Not Run | Motor will not engage | Kick start scooter up to 3 mph while applying the throttle → | Scooter runs | Always remember to push start before twisting throttle |
| Product Does Not Run | Scooter shut off while in use | Turn power off; wait a few minutes & press reset button → | Power switch lights up Scooter runs |
Do not exceed the weight limit, go up a steep hill or attempting to tow objects. It is best to avoid these conditions at all times. |
| Product Does Not Run | Power switch does NOT light up Motor will not engage when kick started |
Check for loose connection(s) underneath the deck plate | Loose connection(s) | Reconnect Loose Connection(s) |
| No loose connection(s) | Replace Reset Button/Power Switch | |||
| Product Does Not Run | Motor engages, but scooter will not move (Applies ONLY to the E150) |
Check chain & rear wheel | Chain is rotating, but rear wheel does not move → | Replace Rear Wheel |
| Product Does Not Run | Unit worked, but will not start after charging. Power switch lights up |
Secure unit; turn power on & with NO weight on the scooter, lift back end up; manually spin rear wheel while applying the throttle | Motor engages | Replace Battery or Charger |
| Motor does NOT engage | Replace Control Module & Throttle | |||
| Product Stops Without Applying Brakes | Scooter shut off while in use | Turn power switch off; wait a few minutes & press reset button → | Power switch lights up Scooter runs |
Do not exceed the weight limit, go up a steep hill or attempting to tow objects. It is best to avoid these conditions at all times. |
| Product Stops Without Applying Brakes | Power switch does NOT light up. Unit will not go |
Check for loose connection(s) underneath the deck plate | Result 1- Loose connection(s) | Reconnect Loose Connection(s) |
| Result 2 - No loose connection(s) | Replace Reset Button/Power Switch | |||
| Product Stops Without Applying Brakes | Power switch lights up | Check tension; position & the condition of chain | Result 1 - Chain too loose | (Refer to Pg 6 in Owner's Manual) |
| Result 2 - Chain slipped off rear sprocket | Check chain for possible damage [Replace chain if necessary] (Refer to Pg 7 in Owner's Manual) | |||
| Product Stops Without Applying Brakes | Turn power off & manually turn gear on motor shaft with your fingers | Gear does NOT turn freely | Replace Motor | |
| Product Stops Without Applying Brakes | Chain is jammed in chain tensioner (E150 model ONLY) | Remove chain from chain tensioner; check chain & chain tensioner for possible damage [Replace part(s) if necessary]; place chain back on rear sprocket | ||
| Breaker Keeps Tripping | Unit continuously shuts on & off when in use | Turn power switch off; wait a few minutes & press reset button → | Power switch lights up Scooter runs |
Do not exceed the weight limit, go up a steep hill or attempting to tow objects. It is best to avoid these conditions at all times. |
| Breaker Keeps Tripping | Check for loose connection(s) and/or wire(s) underneath the deck plate | Loose connection(s) | Reconnect Loose Connection(s) | |
| No loose connection(s) or wire(s) touching | Replace Reset Button & Control Module | |||
| Product Has Short Ride Time or Product Runs Slow or Product Does Not Hold A Charge |
Battery shows fully charged, but goes low after only 10-15 minutes of use | Check riders weight & riding conditions | Do not exceed the weight limit, go up a steep hill or attempting to tow objects. It is best to avoid these conditions at all times. | |
| Check air pressure in front & rear tires (Applies ONLY to the E150) E100/E125 front tire ONLY |
Tire pressure low | Inflate tire(s) to recommended PSI (Located on tire sidewall) | ||
| Check chain tension | Chain too tight | (Refer to Pg 6 in Owner's Manual) | ||
| Unit runs (very) slow | Check front brakes pads for signs that they are rubbing against front tire (rim) | Brake pads are rubbing | Re-adjust brakes (Refer to Pg4 in Owner's Manual) | |
| Make sure charger is plugged into charger port correctly & indicator lights are working properly | Charger not plugged into charger port correctly | Correctly plug charger into charger port & charge unit for 8 hrs Refer to Pg 3 in Owner's Manual | ||
| Charger plugged into charger port correctly & lights are working properly | Replace Battery | |||
| Note: Product ride time can be reduced any where from 10-20 minutes, on a fully charged battery, depending on riders weight; various riding conditions and/or if product has been properly maintained | ||||
| Product Runs Intermittently | Unit cuts in & out while in use | Gently wiggle the wires around the throttle for loose wires(s) | Wire(s) loose | Replace Throttle |
| Product Runs Intermittently | Check for loose connection(s) underneath the deck plate | Loose connection(s) | Reconnect Loose Connection(s) | |
| No loose connection(s) | Replace Throttle & Control Module | |||
| Brakes Do Not Work Properly | Unit does not stop when brakes are applied | Check for loose connection(s) underneath the deck plate | Loose connection(s) | Reconnect Loose Connection(s) |
| Brakes Do Not Work Properly | Check for loose wire(s) around the brake lever | Wire(s) loose | Replace Brake Lever | |
| Brakes Do Not Work Properly | Check brake cable for damage | Cable damaged | Replace Brake Lever | |
| Power Switch Does Not Light Up | Power switch lights up only when charger is plugged in | Check for loose connection(s) underneath the deck plate | Loose connection(s) | Reconnect Loose Connection(s) |
| Power Switch Does Not Light Up | Light on power switch goes dim/flickers when charger is unplugged | No loose connection(s) | Replace Battery | |
| Scooter Makes 'Grinding' Noise | Scooter makes grinding noise when in use | Inspect chain | Dirt & debris found in chain and/or chain is dry | Remove any dirt/debris from chain Lubricate chain w/WD40® |
| Scooter Makes 'Grinding' Noise | Chain tension too tight | (Refer to Pg 6 in Owner's Manual) | ||
| Scooter Makes 'Grinding' Noise | Scooter runs, but rear wheel barely moves | Lift rear end up & manually spin rear wheel forward Should spin 3-4 times w/no resistance (Applies ONLY to the E150) | Wheel does not spin freely | Replace rear wheel |
| Scooter Makes 'Grinding' Noise | Chain does not rotate freely | Turn power off & manually turn gear on motor shaft with your fingers | Gear on motor shaft is tight Does not turn easily | Replace motor |
| Turn power switch off; remove chain from rear wheel; turn power on & apply throttle | Still makes grinding noise | Replace motor | ||
| No grinding noise | Replace rear wheel | |||
| Scooter Makes 'Clicking' Sound | Motor will not engage when push started | Check for loose connection(s) underneath the deck plate | Loose connection(s) | Reconnect Loose Connection(s) |
| Scooter Makes 'Clicking' Sound | Battery shows fully charged Power switch lights up |
No loose connection(s) | Replace Throttle & Control Module | |
| Throttle Sticks | Throttle does not spring back when released | Check if handlebar grip is pressing up against throttle | Grip is pressed up against the throttle | Slide throttle away from grip |
| Grip is NOT pressed against throttle | Replace throttle | |||
| Reminder: Applying the brakes will cut power to the motor and stop product | ||||
| Rear Wheel Locked Up While In Use | Power switch lights up | Check chain for foreign object(s) and/or debris | Foreign object(s) found in chain | Remove chain guard to clean anything caught in chain Check chain; rear sprocket & chain tensioner for any damage [Replace part(s) if necessary] |
| Rear Wheel Locked Up While In Use | Make sure front brakes are not rubbing against front tire (rim) | Brake pads are rubbing | Adjust brakes (Refer to Pg 4 in Owner's Manual) | |
| Rear Wheel Locked Up While In Use | Inspect spring inside brake plate on rear wheel (Applies ONLY to the E150) | Brake spring is broken | Replace Rear Wheel | |
| Rear Wheel Locked Up While In Use | Check tension; position & the condition of chain | Chain too loose | Adjust the chain. (Refer to Pg 6 in Owner's Manual) | |
| Chain slipped off rear sprocket | Check chain for possible damage [Replace chain if necessary] (Refer to Pg 7 in Owner's Manual) | |||
| Rear Wheel Locked Up While In Use | Chain is jammed in chain tensioner (E150 model ONLY) | Remove chain from chain tensioner; check chain & chain tensioner for possible damage [Replace part(s) if necessary]; place chain back on rear sprocket | ||
| Rear Wheel Locked Up While In Use | Inspect chain tensioner (E150 model ONLY) | Chain tensioner broken | Replace Chain Tensioner | |
| Chain Keeps Coming Off | Check chain tension | Chain is too loose | Adjust rear wheel (Refer to Pg6 in Owner's Manual) | |
| Chain Keeps Coming Off | Sprocket on rear wheel is aligned properly with gear on motor shaft | Rear wheel out of alignment | (Refer to Pg 7 in Owner's Manual) | |
| Chain Keeps Coming Off | Gear on motor shaft is bent | Replace Motor | ||
| Chain Keeps Coming Off | Chain tensioner (E150 model only) | Chain tensioner broken | Replace Chain Tensioner | |
