HomeWhiz Supported Washing Machines Product Data Disclosure

Product: Washing Machines (HomeWhiz-supported)

Data type: Error codes, diagnostic logs, executed program parameters, and associated sensor data.

Format: JSON format

Estimated volume: 750 bytes - 1.25 KB per cycle

On device: Generated data is aggregated into a packet every cycle. If the device is connected, data is transmitted directly to the cloud. If the device is in a disconnected state, up to 95 data packets are stored until the next connection. Upon the 96th data packet, if the device is still unable to synchronize, the oldest packets will be overwritten.

In cloud: Data is retained for 10 years to support long product life cycles and enable long-term performance analysis.

Requests to access, retrieve, or delete product data can be made via the HomeWhiz mobile app: Support Center → Contact → Contact Us → select product → choose request type. HomeWhiz Terms of Service are available in the HomeWhiz app.

A confirmation email acknowledging receipt of the request is sent to the registered address. Data is provided securely as an email attachment, or the user is informed of deletion. Access to data is granted only after verification of the requester's registered account credentials.

Some product data may contain information protected as trade secrets under Union or national law. When product data is provided, whether directly to the user or to a third party designated by the user, Beko will apply proportionate technical and contractual safeguards to protect such information, including confidentiality obligations and use limitations in accordance with the Data Act. These conditions apply equally to all recipients. If, despite the application of such safeguards, disclosure would be highly likely to cause serious economic damage, Beko may limit or refuse access in line with Article 5(11) of the Data Act and will inform the user of the reasons.