Lennox Equipment Basic Limited Warranty

Basic Limited Warranty

Subject to the terms herein, this Basic Limited Warranty covers components within specified Lennox equipment (hereafter, referred to as the "Equipment").

Limited Warranty Period (Residential Applications only)

A "Residential Application" is a single or multi-family dwelling used primarily for personal, family, or household purposes. A "Non-Residential Application" refers to all other premises.

This Basic Limited Warranty covers repair components within Equipment ("Covered Components"). It does NOT cover cabinets, cabinet pieces, unit accessories, driers, refrigerant, refrigerant line sets, belts, gaskets, wiring, fuses, oil nozzles, and consumable items or components that should be replaced as part of a regular maintenance program, such as lubricants and air filters.

Note: The installation of a replacement component under this warranty does not extend the Warranty Period of the underlying Equipment. If full replacement equipment is required due to a manufacturing defect and replacement components are not offered, replacement of such equipment will result in a new Warranty Period only for the new equipment.

Warranty Start Date

For Equipment installed and used in a Residential Application, the Warranty Period begins on the date the Equipment is originally installed. If the date of original installation cannot be verified, the Warranty Period begins six (6) months after the date of manufacture. For Equipment installed in newly constructed homes, the Warranty Period begins on the closing date of purchase from the builder (proof may be required).

Warranty Periods

Limited Warranty Period for Heat Exchangers and Compressors

Notwithstanding the above, heat exchangers and compressors within the following Equipment are warranted by Lennox for the following periods:

Extended Warranty Period for Evaporator Coils

When installed in Dave Lennox Signature® Collection Equipment, the evaporator coils and electric heat sections listed below are warranted by Lennox for the following extended periods:

Warranty Coverage

Subject to the terms and conditions herein, if a Covered Component fails solely because of a manufacturing defect during the Warranty Period, Lennox will provide a replacement component through a Lennox dealer or licensed HVAC contractor. The Owner is responsible for all shipping, freight, handling charges, labor costs, diagnostic fees, and other costs associated with warranty service. For 90 days after a warranty claim is filed, the Owner must surrender failed components to Lennox upon request. Lennox's sole responsibility is to provide a replacement component. If a Covered Component is no longer available, Lennox may provide a substitute component or allow the Owner to purchase equivalent Lennox equipment at a reduced price. Replacement equipment must be purchased through and installed by an independent Lennox dealer.

Both Lennox and the Owner of the Equipment are bound by this Basic Limited Warranty.

Making a Warranty Claim

To make a warranty claim, the Owner must contact an independent Lennox dealer or a licensed HVAC contractor. Dealers can be found at www.lennox.com. Claims must be submitted prior to the Warranty Period's expiration and within forty-five (45) days of the applicable product failure date. Failure to submit a claim within this period will result in denial. Lennox is not liable if the dealer or contractor fails to timely or properly file a claim.

When requesting warranty coverage, the Owner must provide:

• The Equipment model and serial number;
• The Owner's name and location of the Equipment;
• The date of original Equipment installation or closing date (for new construction);
• An accurate description of the problem.

Note: Proof of prior maintenance and purchase may also be required.

Disclaimer of Warranties and Responsibility for Damages

Except as provided in this Basic Limited Warranty, Lennox makes no warranty, express or implied, as to fitness for purpose, merchantability, design, condition, capacity, performance, or any other aspect of the Equipment. All implied warranties, if any, are limited to the duration of this Basic Limited Warranty. This Basic Limited Warranty is in lieu of all other guarantees, warranties, representations, conditions, obligations, or liabilities, express or implied.

Lennox shall not be liable, either in contract or tort, for any direct, indirect, incidental, or consequential damages, or any loss, damage, or injury to persons, property, or things, including business interruption, inconvenience, or loss of anticipated profits or savings, arising out of or relating to the use, misuse, nonuse, repair, replacement, or delay in delivery of the Equipment. Lennox shall not be liable for the cost of any work done by the Owner or others to the Equipment.

This limitation of liability and disclaimer gives specific legal rights. Some jurisdictions do not allow the exclusion or limitation of implied warranties or incidental or consequential damages, so these limitations may not apply to the Owner in such jurisdictions.

Exclusions

This Basic Limited Warranty does not apply under the following conditions:

1. Equipment is not properly installed and maintained by a licensed professional HVAC installer or contractor in accordance with Lennox instructions.
2. Equipment is moved after its initial installation.
3. Repairs are made by anyone other than a licensed professional HVAC installer or contractor, or modifications are made without Lennox's written direction.
4. Units do not meet or violate regional government standards or requirements.
5. Equipment is not part of an AHRI-matched system.
6. Damage or defect resulting from:
   • Acts of God (fire, floods, wind, lightning, hurricanes, tornadoes, earthquakes).
   • Mold, animals, insects, or bodily fluids.
   • Installation or operation in a corrosive atmosphere or contact with corrosive materials (e.g., chlorine, fluorine, salt, recycled wastewater, urine, fertilizers).
   • Accident, misuse, neglect, abuse, vandalism, theft, or unreasonable use (including operating electrical equipment at incorrect voltages).
   • Service or repairs by unauthorized personnel, or any modification not directed by Lennox.
   • Operation with system components that do not match Lennox specifications.
   • Use of unapproved accessories or additives.
   • Operation of a system containing R410A refrigerant without the required filter drier (filter drier must be replaced when compressor is replaced).
   • Use of contaminated or alternate refrigerant.
   • Operation of a furnace with continuous return air temperature less than 60°F (or 55°F overnight).
   • Damage caused by frozen or broken water pipes.
   • Operation of a furnace field-installed downstream from a cooling coil.
   • Transit, delivery, packing, unpacking, assembly, installation, or removal.
   • Using or operating Equipment in a manner inconsistent with its design or intended use.
7. Cosmetic defects or failures of non-operational components that do not inhibit proper operation.
8. Equipment serial or model number plate is removed, defaced, or made illegible.
9. Repairs or services needed to meet compliance with or changes in federal, state, or local codes or regulations.
10. Equipment or components that have been stolen or ordered over the Internet, by telephone, or other electronic means, unless the dealer or installer is also the installing contractor.
11. Lennox will not pay for electricity or fuel costs, or increases thereof, or lodging expenses.
12. Default or delay in performance caused by factors outside Lennox's control.

This Basic Limited Warranty gives the Owner specific legal rights, and the Owner may have other rights which vary by state.

Dispute Resolution

Note: Please read this section carefully as it affects your rights and the resolution of disputes. Some jurisdictions may not allow mandatory arbitration or class action waivers; in such cases, these provisions may not apply.

Individual Arbitration Notice

By purchasing Equipment or making a claim, the Owner agrees that all disputes between the Owner and Lennox will be resolved by binding, individual arbitration.

1. Contact Lennox: Report any Dispute to Lennox Industries Inc., ATTN: Consumer Affairs, P.O. Box 799900, Dallas, TX 75379-9900.
2. Mandatory Arbitration: All Disputes must be resolved exclusively through final and binding arbitration, not by a court or jury. Claims may be asserted in small claims court if they qualify and proceed only on an individual basis. Both parties waive the right to a trial by jury. Arbitration is conducted by a neutral third-party arbitrator.
3. Arbitration Rules: A single arbitrator with the American Arbitration Association ("AAA") will conduct the arbitration. The award may not exceed the relief allowed by applicable law. Arbitration will be conducted in the county of the Owner's residence or another mutually agreed location. For claims of $50,000 or less, AAA's Supplementary Procedures for Consumer-Related Disputes apply. For claims over $50,000, AAA's Commercial Arbitration Rules apply. AAA's rules are available at www.adr.org.
4. Governing Law: This arbitration provision is subject to the Federal Arbitration Act ("FAA"). To the extent the FAA does not apply, the laws of the State of Texas will apply.
5. Arbitration Class Action Waiver: Arbitration will proceed solely on an individual basis. No Dispute will be arbitrated as a class action, consolidated, or on a representative basis. The arbitrator's authority to resolve and make awards is limited to disputes between the Owner and Lennox. A court will decide any questions regarding the enforceability of this waiver. If any portion of this waiver is deemed invalid or unenforceable by a court, the entire arbitration provision may be null and void. (Specific provisions for California regarding public injunctive relief are noted but not detailed here for brevity).
6. Agency Proceedings: This agreement does not preclude the Owner from bringing issues to the attention of federal, state, or local agencies.
7. Fees and Costs: For claims of $25,000 or less ("Small Arbitration Claim"), if the Owner prevails, the arbitrator may award reasonable attorney fees, expert fees, and costs. Lennox pays all arbitration filing, administrative, and arbitrator costs. For claims over $25,000 ("Large Arbitration Claim"), the arbitrator may award reasonable attorneys' fees and costs to the prevailing party or apportion them. Lennox will pay arbitration costs if they are prohibitive for the Owner.
8. Mass Arbitration: Specific rules apply if a lawyer or law firm files a large number of claims within a specific period, potentially affecting fee advancements and awards.
9. OPT OUT: Both original and subsequent Owners may opt out of arbitration by providing written notice to Lennox (P.O. Box 799900, Dallas, TX 75379-9900) post-marked no later than 30 calendar days after purchase. The notice must include Owner's name/address, opt-out statement, purchase date, equipment model/serial number, and Owner's signature. Opting out does not affect the warranty.

Non-Arbitration Class Action and Jury Waiver

If any Dispute proceeds in court, the Owner and Lennox waive any right to a jury trial, and the Dispute will proceed solely on an individual, non-class, non-representative basis.

Severability

If any provision of this warranty is held illegal, invalid, or unenforceable, it will be amended or severed, with remaining provisions remaining in full force. The severability clause in paragraph 2(a) regarding class actions shall govern.

Definitions

Dispute / Disputes:

Broadly interpreted to include any claims, disagreements, or controversies between the Owner and Lennox, whether based in contract, tort, statute, or regulation, related to the Equipment, other Lennox products/services, Lennox advertising, contracts, policies, actions of Lennox personnel, claims against third parties related to Lennox, claims Lennox brings against the Owner, or any aspect of the relationship between Owner and Lennox. Includes claims arising before or after this warranty became operative.

Lennox:

Refers to Lennox International Inc., Lennox Industries Inc., and their parents, affiliates, subsidiaries, divisions, departments, business units, representatives, predecessors, successors, and assigns.

Basic Limited Warranty:

Refers to this document.

Owner:

Refers to the person or entity that originally purchased the Equipment, and subsequent owners of the premises where the Equipment is installed during the Warranty Period.

Customer Information

Please complete the information below and retain this warranty for your records and future reference. Also, retain proof of commissioning documentation from the installer.

Unit Model Number: __________________________________

Serial Number: ______________________________________

Installing Contractor: _________________________________

Installation Date: ___________ Phone: __________________

P.O. Box 799900, Dallas, TX 75379-9900 ©2022 Lennox Industries Inc. FORM W900000-01 8/1/2022 Supersedes W900000-01 2/8/2022