Getting online in no time.
An easy guide for connecting to the internet.
Guide 7
Suitable for connection type: Telstra Velocity
Need Support?
Use the Get Help feature on the My Telstra App, available for download from the App Store or Google Play. Visit telstra.com.au/smart-community for extra information on how to set up your Velocity self-install kit.
Available to download from:
These are the parts you need
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Telstra Smart Modem™ 3
A grey, rectangular modem unit.
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Power adapter
A black power adapter, pre-connected to the modem.
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Cable with red and yellow ends (WAN)
This cable is located in the delivery box.
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Wi-Fi fridge magnet
Contains your Wi-Fi Name (e.g., Wi-Fi 1) and Password (e.g., password12!).
Locate your Velocity NTD Connection Box
Your Velocity NTD Connection Box will look like the device shown in the diagram. It will either be attached to the wall or as a standalone (shelf-mounted) unit. Your NTD has already been pre-installed by your Telstra technician.
Locate the LAN1 port on the NTD and proceed to set-up steps.
The NTD has ports labeled: VIDEO, VOICE, LAN1, LAN2, LAN3, LAN4, ALARM, WAN, POWER.
Set-up steps
Follow steps 1 - 3 to get connected. On first use, your Telstra Smart Modem may automatically update its software. This will take up to 15 minutes to complete.
Step 1: Connect the WAN cable
Connect the cable with red and yellow ends (WAN) to the LAN1 port on the NTD Connection Box.
Step 2: Connect the power adapter
Connect the power adapter to the modem and plug it into a power outlet.
Step 3: Confirm connection
Once connected, the light on the front of the modem should show solid green. The modem may display "Connected!".
Important Note: It is recommended you do not install the Smart Modem in a metal enclosure. If possible, install it in a different room to the Velocity NTD using data cabling.
Prefer a wired connection? Have a computer or a wired home network? Connect using your own ethernet cable.
Connect your devices via Wi-Fi
Search for your Wi-Fi network name and enter the password shown on your fridge magnet.
You can repeat these steps to connect your other devices via Wi-Fi.
For details on changing your Wi-Fi network and password, refer to page 22.
Log in to your Smart Modem via web browser
Input your username and password details.
- Open a web browser and enter
192.168.0.1into the address bar. - The default login username is
admin. - The default password is the same as your Wi-Fi password, as found on your new fridge magnet.
Set up the Broadband Connection
Once the page has loaded, set up the Broadband Connection details on the Telstra Smart Modem by clicking on the 'Broadband' icon at the top of the screen.
The modem interface includes navigation icons for: HOME, BROADBAND, WI-FI, CONTENT SHARING, PARENTAL CONTROL, SERVICES, USER SETTINGS, ADVANCED.
Complete the Connection Settings
Enter details into the PPPoE Settings area as shown.
Username: Your FULL BigPond email address (e.g., customer@bigpond.com or customer@bigpond.net.au).
Password: The password you were supplied at sign up. If you are unsure of the password, call 1800 008 994 Opt 3.
Confirm Password: Re-enter the password, same as above.
Click on 'Apply'.
After applying settings, the status should show "Your Broadband service is working normally. You are connected online.".
Connection Information:
- Status: IPv4 connected
- Uptime: 23 days, 20.51
- Data Transferred: 1.10 GB (Sent) 20.99 GB (Received)
- IPv4 Address: 101.175.52.231
- Primary DNS: 61.9.195.193
- Secondary DNS: 61.9.211.1
Connection Settings:
- PVC Info (VPI/VCI): 8.35
- Type: PPPoE
Connect your phone to the Velocity NTD
Have a phone? Connect via your existing phone cable.
Alternatively, you can plug your phone directly into your patch point using your own existing phone cable.
Troubleshooting
Oh no! Something went wrong?
Here are a few tips to help you:
- Switch it off and back on, then wait a few minutes. This can often sort out a problem.
- Wi-Fi speed and other reception-related issues can be caused by the placement of your modem. Like your mobile phone, your Telstra Smart Modem needs good 4G reception to work in backup mode.
- Make sure your modem is elevated and not placed near items like fridges, fish tanks, microwaves, etc., that can interfere with your Wi-Fi.
Still having issues?
- Try the online troubleshooting tool at fix.telstra.com.
- For help, visit telstra.com.au/support to chat online.
- For Telstra Smart Modem FAQ, go to tel.st/smartmodem.
- Get support at telstra.com/help.
- Message via the My Telstra™ app (available on Apple App Store and Google Play Store).
- For more assistance, call 1800 008 994 Opt 3 (English).
- For other languages, visit telstra.com.au/contact-us/multilingual-services.
- To recycle your old modem: telstra.com.au/climate/recycling.
What do the lights mean on the Telstra Smart Modem?
Front Light Indicator:
- Blue (solid): Powered on booting up.
- Blue (flashing): Connecting.
- Orange: MOBILE BACKUP connection (Data).
- Green (solid): Velocity connection.
'Mobile Signal' strength indicator:
This indicator shows signal strength on the back of the modem.
- Great
- Good
- Limited Access
*Please move the modem for stronger signal strength on mobile backup connection. When you're in mobile backup mode, you may receive notifications from us via SMS or email.
What do the lights mean on the Velocity NTD Connection Box?
If the following lights on the Velocity NTD Connection Box or Optional Power Supply with Battery Backup unit are red, you may need to contact us for assistance. Before you do, we recommend that you switch the power to the connection box off, wait a few seconds and then switch the power back on. If the lights are still showing as red, please contact 1800 008 994 Opt 3.
- Voice: Solid Green indicates one or more phones are being used.
- LAN1: Flashing Green indicates 10/100 link is transmitting/receiving data. Flashing Orange/Red indicates 1000 link is transmitting/receiving data.
- WAN: Solid Green indicates full connection to Telstra's Velocity network.
- Power: Solid Green indicates power is available to the box.
Change your Wi-Fi network and password
The Wi-Fi details installed at the factory are unique and secure. You may want to change them.
If you previously had an internet service, you can reuse your old Wi-Fi network details (network name and password) on your new modem. This allows your devices to connect automatically.
To change your Wi-Fi details, ensure you are first connected to your home network. Open a browser window and type in http://192.168.0.1.
The username is admin and the password is the same as the Wi-Fi password found on your fridge magnet. You can change these later if desired.
Once logged in, click on the 'Wi-Fi' tab and make your changes. Remember to click 'Save' after making changes.
Telstra Smart Wi-Fi™ Boosters
Improve Wi-Fi coverage in and around your premises. Smart Wi-Fi Boosters connect wirelessly to your modem to boost your Wi-Fi signal. They're great for larger and non-standard homes.
Not sure if you need a booster? Use the My Telstra app to check your Wi-Fi performance in and around your home.
Where can I purchase a Smart Wi-Fi Booster?
- Visit your local Telstra store.
- Purchase online at telstra.com.au/smartwifi.
- Purchase in the My Telstra app.
The diagram shows a typical home layout with a Smart Modem and a Wi-Fi Booster placed to extend coverage.
