Warranty

Warranty applies for residential use of material and/or workmanship defects, occurring during a normal use, under the conditions for which the products are designed.

Orren Ellis hereby warrants for a period of ten (10) years the following components or characteristics:

• The welding
• The metal structure
• The mechanism
• The swivel plates (sold after April 1st 2019)

Orren Ellis hereby warrants for a period of one (1) year the following components or characteristics:

• Upholstered components
• Wood components
• Glass components
• Danish cord components
• Sea grass components

Warranty Exclusions

The warranty excludes or does not cover:

• Commercial or short-term rental use.
• Any defect not specifically mentioned.
• Normal wear from use of:
  • Glides
  • Paint
  • Lacquer
  • Upholstery
• Wear from environmental due to:
  • Temperature
  • Humidity
  • Sun light
• Wear, defect or failure of products or components due to:
  • Improper use or negligence
  • Improper assembly or care
  • An unauthorized repair, modification or alteration
  • Repackaging for shipping purposes

Orren Ellis will, at its discretion, repair or replace the defective part at no charge.

• The repaired or replacement parts are included in this warranty for the remainder of the original warranty period.

Where allowed under law, Orren Ellis cannot be held liable for any special, incidental, and consequential damages due to product use.

Claims and Merchandise Returns

If parts are missing or received damaged, contact Orren Ellis within 30 days from your purchase date.

All warranty claims must be sent in writing to Orren Ellis together with:

• The original or photocopy of the original purchase invoice.
• Picture or video proof of every issue.

Orren Ellis reserves the right to ascertain the basis for a warranty request and to demand justification pieces or clarifications.

Defective merchandise may not be returned until receipt of written authorization and shipping instructions are given.

Orren Ellis reserves the right to replace merchandise deemed defective with similar merchandise of same value if original merchandise is no longer available.