Pride Go-Go Carbon Mobility Scooter Owner's Manual

Contents

1. Introduction
2. Specification
3. Getting to Know Your Scooter
4. Unfold/Fold Instruction
5. Pushing the Scooter
6. Check Before Driving
7. Battery and Battery Charging
8. Guidelines
9. Troubleshooting
10. Warranty Information
11. Opening and Checking
12. Quality Assurance
13. Labels, Packing Logo Design
14. FDA
15. Quick Start Guide

1. Introduction

Please read and follow all instructions in this manual before operating your electric scooter for the first time. Contact your authorized local dealer for assistance if you do not understand any information or require help with assembly or operation.

WARNING: Failure to heed warnings may result in personal injury.

Attention: Failure to heed attentions may result in damage to the scooter.

This product integrates advanced technology and is ideal for quick disassembly and assembly, making it convenient for storage or transport. It is suitable for driving indoors and on flat pathways near buildings, but not on grass, gravel roads, steep slopes, motorways, or in rain or snow.

Intended Use: This Pride Mobility Products device is intended to provide mobility assistance to persons with mobility impairment who can operate a motorized mobility scooter.

CAUTION: Federal law restricts this device to sale by or on the order of a physician or other qualified healthcare professional.

NOTE: This owner's manual is compiled from the latest specifications. Pride Mobility Products reserves the right to make changes without notice. This product complies with WEEE, RoHS, and REACH directives. It meets IPX4 classification (IEC 60529). The Travel Scooter and its components are not made with natural rubber latex.

Safe Use and Attention

WARNING: Always maintain a high level of alertness when driving. Avoid any damage or injury resulting from improper use. Obey all local traffic rules. Be aware that others may have difficulty seeing you. Wait until your path is clear before proceeding. Use of safety devices such as reflectors, reflective clothing, and lights is important.

WARNING: Consult your healthcare professionals about any health or physical conditions that may limit your ability to safely operate the scooter. Be aware that some medications may impair your ability to safely operate the scooter.

WARNING: Do not operate the scooter under the influence of alcohol.

WARNING: Anti-tippers reduce the risk of tipping over backwards.

WARNING: Never try a new maneuver on your own.

WARNING: Do not use the scooter for purposes other than its intended use. Avoid activities like weight training, sports, hauling, moving, or towing.

WARNING: Never sit on the scooter while it is in a moving vehicle.

WARNING: The scooter is designed for one passenger only. Do not carry passengers.

WARNING: Do not smoke cigarettes while seated on the scooter. If you choose to smoke, keep ashtrays at a safe distance and ensure cigarettes are completely extinguished before disposal.

WARNING: Sit as far back on the seat as possible when getting on/off to prevent falls.

WARNING: Do not use the armrests for weight-bearing purposes, as this can cause the scooter to tip.

WARNING: Do not focus weight on the footrest, as this can cause the scooter to tip.

WARNING: Do not use the scooter in "freewheel" mode without assistance, as this could cause personal injury.

WARNING: Do not move yourself while sitting in the scooter; ask for help if needed.

WARNING: Never place the scooter in "freewheel" mode on a slope, as it may roll away.

WARNING: Adding accessories may change specifications and potentially cause damage.

WARNING: Do not modify the seat specification or add padding, as this can cause an unstable seating position.

WARNING: Be careful when using oxygen near electrical circuits or flammable materials.

WARNING: Do not change controller settings. Contact your service provider for inspections and if functions change.

WARNING: This product has been tested and passed immunity levels of 20V/m (EMI-RFI).

WARNING: An incomplete folding procedure can damage the scooter or cause injury.

WARNING: Do not hold or lean on the handlebars when getting up.

WARNING: The scooter may stop suddenly. Do not operate if it is behaving abnormally.

WARNING: To prevent the scooter from losing control, do not place it in "freewheel" mode on any ramp.

WARNING: Turn off the power when sitting in a fixed position for a long time.

WARNING: Avoid accessories that may interfere with drive lever operation.

WARNING: Keep yourself, clothing, and objects away from the tires while driving. Do not allow objects to drag behind the scooter.

WARNING: Do not connect other devices to the scooter's electronic system or use the scooter's battery for other devices.

WARNING: Keep charger connector terminals clean and dry.

WARNING: Store the scooter in a temperature range of 15°F to 40°F (-9°C to 4°C) to prevent damage.

WARNING: Always check electrical components for corrosion, wear, or damage.

WARNING: Secure the scooter and battery during transport. Remove the battery and pack it separately. Do not transport with flammable items.

WARNING: If the battery is out of order, do not attempt to repair it yourself. Contact authorized service personnel.

WARNING: Do not operate the scooter during charging.

WARNING: Select battery type and capacity according to specifications.

WARNING: Use only authorized replacement batteries.

WARNING: Protect batteries from freezing. Never charge a frozen battery.

WARNING: Do not operate the scooter with depleted batteries. Reduce speed, avoid sharp turns, and maintain a stable center of gravity. Avoid shifting weight in the opposite direction of a turn.

WARNING: When driving up inclines or down curbs, drive straight with wheels perpendicular to the incline/curb. Do not drive at an angle.

WARNING: Do not drive on potentially dangerous roads or slopes, including those covered with snow, ice, grass, or leaves.

WARNING: Use minimum speed when driving down any ramp. Release the operating lever to stop and then gently press it to control speed.

WARNING: The recommended maximum climbing angle is tested in a controlled environment. Your ability to climb is influenced by weight, speed, and approach angle.

WARNING: You can only back up on flat roads at low speed. Stop frequently to check for obstacles. Do not back up slopes.

WARNING: Do not carry articles exceeding 15 lbs (6.8 kg) to avoid overload or overturning.

WARNING: Avoid movements that change your body's center of gravity while seated.

WARNING: Small drops (greater than 1 inch) at the bottom of a ramp can cause the scooter to tip or stop suddenly.

WARNING: Do not attempt to cross heights greater than 25mm. This can cause instability and potential injury.

WARNING: Do not attempt to climb over obstacles on slopes. Do not rely on one wheel to cross obstacles.

WARNING: Do not drive on uneven terrain or soft surfaces. Do not drive near tall grass that can entangle the running gear.

WARNING: Avoid driving on loosely packed gravel or sandy surfaces.

WARNING: Do not use the scooter on or near railroad tracks or crossings.

WARNING: Do not ride your scooter closely along the edges of streams, lakes, or the ocean. Never use your scooter to cross waterways.

WARNING: Do not expose your scooter to open flames.

WARNING: Keep your scooter in a dry and clean condition. Never take it into a shower, tub, pool, or sauna. Rain, snow, salt, mist/spray, and icy/slippery surfaces can damage components or cause premature rust.

WARNING: Avoid prolonged exposure to extreme heat or cold, as it may affect upholstery, components, and battery.

WARNING: Do not tow your scooter, as this may exceed the maximum speed threshold and damage critical components.

WARNING: Be extra careful when moving a free scooter up or downstairs. The scooter must be folded, and several people with physical strength may be needed.

WARNING: Do not use scooters over stairs or escalators.

WARNING: Try not to fold your scooter on large slopes.

WARNING: Keep a safe distance from others when unfolding and folding your scooter.

WARNING: When the scooter is not in use, it is advised to remove the battery.

WARNING: Contact your service provider if any spare parts on the seating system are loose. Replace worn or damaged upholstery immediately.

WARNING: Washing upholstery items may reduce the fabric's flame retardancy.

WARNING: Never sit on the scooter while it is in a moving vehicle.

WARNING: To make a safe transfer, always turn off the power. Ensure the "freewheel" lever is engaged. You can drive the scooter into an elevator. When in the elevator, turn off the scooter power and sit stably.

WARNING: Do not hang any items on the handlebar.

WARNING: Remove the charger when the battery is fully charged.

WARNING: Do not place the scooter in the front seat of a vehicle during transportation.

WARNING: Always lock the scooter so that it cannot roll or move.

EMI/RFI

Radio wave sources (radio stations, TV stations, amateur radio, two-way radios, cellular phones) can affect scooter controls. To reduce the chance of unintended brake release or movement:

• Do not turn on hand-held personal communication devices while the scooter is ON.
• Be aware of nearby transmitters and try to avoid them.
• If unintended movement or brake release occurs, turn the scooter OFF immediately.
• Adding accessories or modifying the scooter may make it more susceptible to interference.
• Report all incidents of unintended movement or brake release to your service provider, noting any nearby radio wave sources.

Electromagnetic Interference (EMI): Electromagnetic interference may affect the control system of the mobility scooter, potentially leading to brake failure, automatic power-on, or steering failure. This can also cause permanent damage to control systems.

EMC Information: This electrical medical equipment requires special precautions regarding EMC and should be installed and used according to the EMC information provided. The equipment conforms to IEC 60601-1-2:2014 standard for immunity and emissions. Special precautions must be observed.

WARNING: Avoid using this equipment adjacent to or stacked with other equipment, as it could result in improper operation. If such use is necessary, observe both this equipment and the other equipment to verify normal operation.

WARNING: The use of accessories, transducers, and cables other than those specified or provided by the manufacturer could result in increased electromagnetic emissions or decreased immunity, leading to improper operation.

WARNING: Portable RF communications equipment should be used no closer than 30cm (12 inches) to any part of the equipment.

WARNING: If operating near AM, FM, or TV broadcast antennas (less than 1.5 km), verify that the equipment is operating normally to ensure safety with regard to electromagnetic disturbances.

WARNING: When the AC input voltage is interrupted, the equipment will stop battery charging. If the power supply is restored, it could recover automatically. This degradation is acceptable as it does not lead to unacceptable risks or loss of basic safety or essential performance.

Degradation caused by Electrostatic Discharge or Electrical fast transients/burst is also acceptable.

EMI Compliance Tables are provided for reference.

2. Specification

Technical Parameter

Note: 1. Dimension tolerance ±50mm, Angle tolerance ±3°, weight tolerance±2kg; 2. The weight capacity is tested with a dummy or personnel of the same weight. 3. Maximum Potential Range is tested on a flat road with average speed. It will vary according to road conditions, usage habits, and so on.

3. Getting to Know Your Scooter

Diagram of Scooter Components: The diagram shows the push-handle, control lever, frame, front wheel, pedal, backrest, armrest, seat cushion, battery, drive wheel, and control panel.

Control Panel

The control panel features:

• LCD Screen: Displays power (0-100%), headlight status, gear (1-4), horn, real-time speed, and battery temperature.
• Speed adjustment +/- buttons
• Power switch button
• Headlight switch button
• Horn switch button

Gear Settings:

• Gear-1: Max. forward speed: 2km/h, Max. reverse speed: 1km/h
• Gear-2: Max. forward speed: 3km/h, Max. reverse speed: 2km/h
• Gear-3: Max. forward speed: 5km/h, Max. reverse speed: 2.5km/h
• Gear-4: Max. forward speed: 6km/h, Max. reverse speed: 2.5km/h

Battery Temperature Warning: If the battery temperature reaches 140°F/60°C, the icon turns yellow, indicating reduced usability. At 158°F/70°C, use is strictly prohibited.

WARNING: The battery status display may vary due to loading. If the battery indicator shows low power, charge the battery immediately to prevent damage.

Changing Units of Measure

To change speed and temperature units (MPH/KPH, °C/°F), simultaneously press and hold the horn and headlight switch buttons for 10 seconds.

NFC Instruction

Press the power switch button, then place your NFC key card in the right bottom sensor area to unlock the scooter.

If the NFC key card is lost, please consult your dealer.

To match a new NFC key card: Place the new card in the sensor area, then press and hold both left buttons for 10 seconds until the interface appears. The new card is now matched.

Forwards/Backwards Lever

Pull the lever forwards and backwards with your left and right hands to move the scooter forward or backward.

4. Unfold/Fold Instruction

Unfolding the Scooter:

1. Press the unfold button to unlock the folding mechanism.
2. With one hand on the seat and the other on the handlebars, open the scooter with some strength until it locks in place.
3. Adjust the tiller height as needed.

Folding the Scooter:

1. Fold the backrest down.
2. Pull the folding handle up.
3. With one hand on the seat back and the other on the handlebars, fold the scooter with some strength until it locks in place.

Moving the Scooter After Folding: Hold the handlebars with both hands to move the folded scooter. You can steer slightly to maneuver it.

WARNING: Do not drive the scooter unless it is fully unfolded and locked. In case of emergency, release the button to stop folding/unfolding. Do not put your hand into the scooter during folding to avoid personal injury.

WARNING: Do not sit on the scooter during folding. Ensure no foreign objects enter the scooter body to avoid damage or injury. Keep head, hands, feet, body, and children away from the scooter body during folding.

WARNING: Take off the seat bag before folding to avoid deformation or damage.

Attention: When the safety device detects the scooter is in the folded position and upright, it will automatically turn off the power. To use the vehicle, place it on the ground horizontally with all four wheels on the ground.

Folding Dimensions: The diagram shows the folded dimensions: 670mm x 880mm x 480mm x 535mm.

5. Pushing the Scooter

To push the scooter, place it in "freewheel" mode, which disengages the drive motor. The lever (1) is located at the bottom right-hand side of the scooter under the seat.

WARNING: When the lever is pulled up in "freewheel" mode, the scooter must be on a flat surface. Do not sit on the scooter.

• Mode A (Motor is disengaged): Turn off the power, then pull the disengage lever up to push the scooter forwards.
• Mode B (Motor is engaged): Push the disengage lever down to return to drive mode. Always switch the scooter OFF before pushing. Do not push too fast, as the drive motor may engage an automatic braking system.

After any adjustments, repairs, or service, ensure all hardware is tightened securely.

6. Check Before Driving

Perform a visual safety check before each use:

• Ensure the scooter is in drive mode (not "freewheel" mode).
• Check the battery charge level on the control panel.
• Test the brakes by driving slowly and stopping again.
• Visually inspect tires and wheels for damage.

Scooter Operation

Read "Safe Use and Attention" before driving. Adjust the seat and tiller for a comfortable position.

WARNING: Becoming a capable and safe scooter operator takes time and practice.

WARNING: Anti-tippers reduce the risk of tipping over backwards.

Safe Traveling Tips:

• Match your speed to your driving environment.
• Reduce speed in unclear areas, narrow gaps, tight curves, inclines, and ramps.
• Take a test drive in a pedestrian-free or enclosed area.
• Keep your hands on the handlebars while driving.
• Keep your feet within reach of the foot area.

7. Battery and Battery Charging

Battery Precautions:

• Attention: Batteries contain corrosive chemicals and can be explosive.
• Do not use batteries with different amp-hour capacities.
• Keep tools and metal objects away from battery terminals to prevent electrical shock.
• Batteries contain flammable material. Do not expose to heat sources like open flames or sparks. Do not transport batteries with flammable items.
• Contact your service provider for disposal and recycling.

Charging New Batteries:

• New batteries MUST be fully charged (approx. 12 hours) before initial use.
• Always charge new batteries before initial use to ensure optimal battery life.
• Recharge batteries as frequently as possible to maximize their lifespan and minimize charging time.

Charging Precautions:

• Attention: Do not overcharge, over-discharge, or short-circuit the battery.
• Do not immerse the battery in water, fire, drop it, or impact it.
• Do not detach, modify, or attempt to repair the battery yourself.
• Use only the specific charger for the lithium battery. Do not use chargers for lead-acid batteries.
• Switch the scooter OFF before charging.
• Ensure the "freewheel" lever is in the "drive" position.

On-Board Charging:

Press the button, open the rear cover, and insert the battery charger into the battery charging socket.

Off-Board Charging:

Switch the scooter OFF and take off the battery.

Attention: Please ensure the battery lock pin is pressed to lock the battery into place when installed. Charge batteries for a minimum of 6 to 8 hours.

Attention: Do not share the outlet with other appliances. Connect only to an earthed mains supply. Never use an extension cord.

CAUTION: If the scooter is not used for a long time, charge it regularly (once a month). If the lithium battery is unused for three days, the protection board enters sleep mode. Restart power by pressing the battery power button.

Battery Charger LED Signals:

• RED: Power ON
• Red/Green: Charging
• GREEN: Fully Charged

8. Guidelines

Follow these guidelines to keep your Mobility Scooter in top condition:

• Avoid knocking or bumping the Tiller Console.
• Avoid prolonged exposure to extreme conditions (cold, heat, moisture).
• If exposed to moisture, dry thoroughly and test electronic controls. Do not hose off the scooter or bring it into direct contact with water.
• The scooter is intended to operate ideally between 18°F and 122°F (-8°C and 50°C). Let the scooter rest indoors for several hours if exposed to temperatures outside this range.
• Clean the Tiller Console regularly to prevent dirt and grime from entering the controls.
• Periodically check electrical connectors for tightness and security. Clean battery terminal connections to prevent corrosion.
• Remove the Key Switch at the end of daily usage to prevent unnecessary use.

NOTE: The scooter has a power-saving function that automatically shuts off after 120 minutes of rest. Remove and reinsert the Key Switch to resume operation.

• The body panels are sprayed with a clear sealant coating. Apply a light coat of car wax periodically to maintain gloss.
• All wheel bearings are pre-lubricated and sealed; no additional lubrication is required.
• Check for loose wheel hubs, drive devices, or the scooter itself, and tighten if necessary.

Maintenance Schedule:

Transportation and Storage:

• Transport the scooter according to shipping marks and graphics on cartons.
• Store the scooter in a clean, indoor environment with relative humidity below 80%, good ventilation, and free from corrosive gas. Remove the battery before storage to prevent frame rust and electronics damage.

9. Troubleshooting

You can resolve some simple errors yourself by performing basic checks:

1. Check if the power switch is ON.
2. Ensure the battery is fully charged.
3. Verify the battery and battery socket are properly installed and locked.
4. Confirm the disengage drive lever is in the "drive" position.

Overload Protection:

If the scooter attempts to climb over a high obstacle or a steep slope, the overload protection may trip, turning off the power supply. The scooter may slow down and stop, and the control system may turn off.

Troubleshooting Overload:

1. Turn off the scooter and let it cool down for a few minutes.
2. Turn the scooter back on, reverse from the obstacle, and then avoid it.

Error Codes:

The fault interface displays error codes (1-10) with corresponding descriptions and meanings:

Safety Guidelines:

• Follow all safety guidelines to ensure proper functioning and prevent injury.
• Always perform a visual safety check of all electrical connections before operating.
• WARNING: Operating with insufficient brakes can lead to personal injury. Do not operate if brake quality is suspect.
• Test brakes by gently engaging and releasing the drive lever.
• Check the Power Indicator to ensure sufficient battery charge.
• Do not exceed the scooter's weight limit (136 kg / 300 lb.).
• The scooter can safely navigate up to a 9° slope. Do not attempt to climb or descend slopes greater than this angle.
• Always operate on safe surfaces (dry, level concrete, blacktop, asphalt, or hard dirt). Avoid soft pavement, tall grass, loosely packed gravel, or sand.
• WARNING: Riding on slopes greater than 9° or unsafe surfaces can cause instability, tipping, personal injury, or damage. Never ride down an incline backward. Do not drive up or down inclines at an angle.
• WARNING: If unintended motion occurs due to EMI/RFI, turn the scooter OFF immediately and contact your provider.

CAUTION: Do not expose the scooter to excessive moisture (rain, snow, mist, washing). This can cause damage and disable safe operation. If exposed, dry thoroughly before operating.

CAUTION: The scooter may be affected by Electromagnetic Interference (EMI) or Radio Frequency Interference (RFI) from sources like radio/TV stations or telecommunication transmitters.

WARNING: If operating within the interference range of such transmitters, the scooter may cease to function or move erratically.

Transfer Safety Precautions:

• Remove the key from the key switch to prevent unintended movement.
• Ensure the scooter is not in Manual Free-wheel Mode.
• Flip up or move away armrests for easy access.
• Reduce the distance between the scooter and the transfer surface.
• WARNING: Position yourself as far back in the seat as possible before transferring. Do not put all your weight on the armrests or footplate during transfer, as this can cause tipping.
• Turn the front wheel straight forward for better stability during transfer.

WARNING: Do not recommend removing or replacing the battery without professional help. Batteries are high voltage and can be dangerous. Avoid contact with battery terminals. Wear safety attire. Keep metal objects away from terminals.

WARNING: Do not use the device near electronic security systems (anti-theft systems, metal detectors) or wireless power transfer devices.

10. Warranty Information

Routine maintenance is required for your mobility scooter. Some checks can be performed by the user; others require assistance from a service agent. Preventive maintenance is crucial for years of trouble-free operation.

Humidity: Avoid damp environments, as moisture can cause electronic malfunctions and corrosion.

Temperature: Avoid extreme temperatures. At extremely low temperatures, the battery may freeze. Special temperatures can affect various factors, including charger type, usage, and battery components.

General Guidelines:

• Avoid beating the controller, especially the joystick.
• Avoid prolonged exposure to extreme conditions.
• Keep the controller and tiller console clean.
• Check all electric connections, including charger cables and connectors, ensuring they are tight and secure.
• If only red LEDs on the Battery Gauge are lit, the batteries are low and need charging (recommend 8-10 hours).
• Check rear wheel inflation; inflate if the tire appears deformed.
• Apply a light coat of car wax to the frame surface periodically to maintain gloss.
• Check all cable connections for tightness and security. Ensure batteries are properly seated.
• All wheel bearings are lubricated and sealed.
• Check for loose wheel hubs, drive devices, or the scooter itself, and tighten as needed.
• The battery can be charged after removal from the scooter.

Maintenance After Use:

• Turn off the power (disconnect connectors if not using for a long time).
• Keep children and unconscious persons away from the scooter.
• Store the scooter in a normal temperature environment to maintain performance.
• Clean the scooter with a soft, dry cloth. Do not use chemicals.
• Wash the seat cushion if dirty and dry it thoroughly.

Daily Checks:

• Check components before each use. Refer to the table for weekly, monthly, and semi-annual inspections.

11. Opening and Checking

Check the packing list to ensure no parts are missing or damaged.

12. Quality Assurance

Warranty:

• Lifetime warranty on frame.
• Within 1 year from purchase, free maintenance and replacement service for parts with material or production defects, after dealer inspection.
• Covered parts: Electrical control or lever system, Motor/Drive System, Bearing and shaft sleeve, Battery.

Warranty service is provided by your dealer and finalized by the after-sales department and dealer.

Out of Warranty:

• ABS plastic cover shell and rubber pad, Tyre, Interior decoration & cushion.
• Damage due to abuse, wrong operation, accidents, negligence, wrong maintenance, or storage.
• Business use or other abnormal use.

13. Labels, Packing Logo Design

The following labels and logos are found on the scooter and packaging:

• [Information icon]: Read and follow the owner's manual.
• [Speedometer icon]: Locked and in drive mode. Place unit on level ground and stand to one side when changing from drive mode to freewheel mode or vice versa. Unlocked and in freewheel mode.
• [Manufacturer icon]: Manufacturer Name and Address.
• [Calendar icon]: Manufacture Date.
• [Lot icon]: Batch Code.
• [UDI icon]: Unique Device Identification.
• [Warning icon]: Warnings and Precautions.
• [Importer icon]: Importer.
• [Pinch point icon]: Pinch/Crush points exist.

14. FDA

MedWatch is the FDA's program for reporting serious reactions, product quality problems, therapeutic inequivalence/failure, and product use errors with human medical products. If you or someone in your family has experienced a serious reaction to a medical product, report it to your doctor. Your healthcare provider can provide clinical information for FDA evaluation.

You can also complete the Online Reporting Form yourself. An acknowledgement will be sent upon receipt of your report. Reports are reviewed by FDA staff.

Submitting Adverse Event Reports to FDA:

• Online Reporting: Visit www.accessdata.fda.gov/scripts/medwatch/index.cfm?action=reporting.home. Use the Consumer Reporting Form FDA 3500B.
• Fax or Mail: Follow instructions on the form. For help, see MedWatchLearn.
• Telephone: Call 1-800-FDA-1088.

The FDA Form 3500 is used by health professionals and is available at www.fda.gov/downloads/aboutFDA/reportsmanualsforms/forms/ucm163919.pdf.

15. Quick Start Guide

1. Unfold:

1. Lift the scooter out of the packing box.
2. Press the unfold button and pull both sides to unfold the scooter.

2. Installations:

1. After the scooter is fully unfolded, flip the backrest up.
2. Open the armrest lock under the seat.
3. Insert the left and right armrests into the armrest tubes and lock them.

3. Adjustment:

After the armrests are installed, the front and armrests can be adjusted as needed.