Summary
The Work Queue Monitor (WQM) is an external document management solution that enables staff to efficiently route documents to specific queues, associate them with patients, and transmit them to the correct location within PowerChart.
For support, contact Ambulatory Informatics at 231-392-0229 or the Help Desk at 231-935-6053.
Key Features and Functions
This manual guides users through various functionalities of the WQM, including:
- Overview: Accessing and navigating the Work Queue Monitor interface.
- Icon Legend: Understanding the various icons used within the system.
- Opening and Previewing Items: How to open and preview documents within the queue.
- Thumbnail Display Settings: Customizing the display of document thumbnails.
- Document Review Process: Procedures for rerouting, faxing, splitting, and combining documents.
- Work Item Completion Process: Steps for assigning patients, setting document types and categories, and managing priority, category, and status.
- Workflows: Detailed instructions for electronic signature workflows for both office staff and providers, as well as sending documents into the patient chart with or without review.
Navigation and Support
This document is intended for clinical and clerical staff utilizing the Cerner Work Queue Monitor. For further assistance, please refer to the contact information provided.
Learn more about Cerner solutions at Cerner.com.
