Jabra Engage 50 II User Manual

Document Version: REV B

Sustainability Certification

This product is a third-party certification according to ISO 14024, indicating it is a more sustainable product and aligns with the principles of 'Toward sustainable IT products'.

IT products carry sustainability risks throughout their lifecycle, including potential human rights violations in factories and the use of harmful substances. Products may also have short lifespans due to poor ergonomics or quality, or if they cannot be repaired or upgraded.

The Jabra Engage 50 II is presented as a better choice, meeting the criteria for TCO Certified, the world's most comprehensive sustainability certification for IT products. This choice helps drive progress towards a more sustainable future.

TCO Certified's criteria encompass a life-cycle perspective, balancing environmental and social responsibility. Conformity is verified by independent verifiers specializing in IT products and sustainability issues, with verification conducted both before and after certification issuance. The process includes ensuring corrective actions for factory non-conformities and regular reviews of TCO Certified and its verifiers.

For more information about TCO Certified, including full criteria documents and updates, visit tcocertified.com. The website also features a Product Finder for a searchable list of certified products.

Product Information

Made in China

Model Numbers: HSC160; ENC160

The Declaration of Conformity can be found at www.jabra.com/doc.

Welcome

Thank you for purchasing the Jabra Engage 50 II. We hope you enjoy it!

Jabra Engage 50 II – Key Features

World's best headset for precise customer calls
Optimized voice quality thanks to real-time analysis
All-day comfort with a secure, adaptive fit
Robust and durable, with a 3-year warranty
State-of-the-art speakers for clear audio
Advanced features to protect your hearing
BalancedVoice™ for clearer voice quality
Customizable ringtones to avoid missed calls
Compatible with leading contact center platforms and online meeting apps
Busylight function to indicate call status to colleagues

Jabra Engage 50 II Overview

Stereo Variants

The Jabra Engage 50 II is available in the following stereo configurations:

Jabra Engage 50 II with Link (Microsoft Teams version)
Jabra Engage 50 II with Link (UC version)
Jabra Engage 50 II (Headset only)

[Diagram Description: Visuals showing the three stereo headset configurations.]

Mono Variants

The Jabra Engage 50 II is also available in the following mono configurations:

Jabra Engage 50 II with Link (Microsoft Teams version)
Jabra Engage 50 II with Link (UC version)
Jabra Engage 50 II (Headset only)

[Diagram Description: Visuals showing the three mono headset configurations.]

Accessories

Included Accessories

Carrying Pouch: A protective pouch for your headset.

Optional Accessories

Optional accessories and spare parts, such as ear cushions, can be ordered online at jabra.com/accessories.

120 cm USB-C to USB-A extension cable
120 cm USB-C to USB-C extension cable

[Diagram Description: Visuals of the included carrying pouch and optional extension cables.]

How to Wear the Headset Correctly

Adjust the headband to ensure the Jabra Engage 50 II fits comfortably.

[Diagram Description: A person adjusting the headband of the headset for a comfortable fit.]

For optimal comfort with the mono headset, position the earpiece slightly above the ear, rather than directly on it.

[Diagram Description: Illustration showing the correct positioning of the mono headset earpiece above the ear.]

Microphone Alignment

For the best voice quality, position the microphone approximately 12 mm from your mouth.

[Diagram Description: Visual guide showing the microphone positioned 12mm from the mouth, with adjustment arrows.]

Establishing a Connection

Direct Connection to Computer

Connect the Jabra Engage 50 II directly to a USB-C port on your computer.

[Diagram Description: A laptop and the Jabra Engage 50 II headset connected via a USB-C cable.]

Ensure the Jabra Engage 50 II is set as the default audio device for speakers and microphone in your computer's audio settings.

For enhanced support, management, and optimal functionality, including real-time voice quality monitoring, download and install Jabra Direct and Jabra Engage+ from jabra.com/direct and jabra.com/engage+.

Connection via Jabra Engage 50 II Link

Connect the Jabra Engage 50 II to the Jabra Engage 50 II Link, and then connect the Link to a USB port on your computer.

[Diagram Description: A laptop, Jabra Engage 50 II Link, and Jabra Engage 50 II headset connected in sequence via USB.]

Ensure the Jabra Engage 50 II is set as the default audio device for speakers and microphone in your computer's audio settings.

Connecting to Mobile Devices

Connect the Jabra Engage 50 II to a USB-C port on your mobile device. Note that not all USB-C devices or apps support audio connections with the Jabra Engage 50 II.

[Diagram Description: A mobile phone and the Jabra Engage 50 II headset connected via USB-C.]

Connecting via Extension Cable

Connect the Jabra Engage 50 II using the extension cable to a USB port on your computer (using either a USB-A or USB-C cable as appropriate).

Important: The extension cable cannot be used simultaneously with the Jabra Engage 50 II Link.

[Diagram Description: A laptop, an extension cable, and the Jabra Engage 50 II headset connected via USB.]

Using Your Headset

The headset itself does not feature call control. When connected to a computer, calls and music can be managed via the computer or through a Jabra Engage 50 II Link.

Jabra Engage 50 II Link Controller (Microsoft Teams Variant)

[Diagram Description: Illustration of the Jabra Engage 50 II Link controller.]

Volume control: Adjusts speaker volume.
Microphone mute: Activates or deactivates microphone mute.
Call hold: Puts an active call on hold.
Programmable button: Customizable function.
Busylight control: Turns the Busylight on or off. Press and hold to activate/deactivate the Busylight function.
Answer/end call: Answers or ends a call.
Microsoft Teams notifications: Opens Microsoft Teams notifications.

Jabra Engage 50 II Link Controller (UC Variant)

[Diagram Description: Illustration of the Jabra Engage 50 II Link controller.]

Volume control: Adjusts speaker volume.
Microphone mute: Activates or deactivates microphone mute.
Call hold: Puts an active call on hold.
Programmable button: Customizable function.
Busylight control: Turns the Busylight on or off. Press and hold to activate/deactivate the Busylight function.
Answer/end call: Answers or ends a call.

Reconfiguring Button Functions

The Jabra Engage 50 II Link features four buttons that can be reconfigured using Jabra Direct or a Jabra SDK integration:

Mute button
Programmable button
Busylight button
Call button

Jabra Engage 50 II Link Status LEDs

[Diagram Description: Visual representation of the Link controller with various LEDs and their corresponding states.]

Microphone muted: Red indicator.
Call on hold: Yellow indicator.
Firmware update: Pink indicator.
Busylight on: Red indicator.
Busylight off: Green indicator.
Incoming call: Green flashing light.
Active call: Green solid light.
Microsoft Teams notification: Purple flashing light.
Connected with Microsoft Teams: Purple solid light.

Busylight Function

The Busylight LED on the headset visually signals to others that you are busy or engaged in a call.

[Diagram Description: Image showing the headset with the Busylight illuminated, indicating the user is on a call.]

SmartRinger Function

When the headset is placed flat on a desk, the Jabra Engage 50 II Link will emit a ringtone for incoming calls.

To select a new ringtone, press the two programmable buttons simultaneously. This allows you to cycle through the 3 available ringtones. A new ringtone can only be set when you are not actively on a call. During an incoming call, you can adjust the SmartRinger volume using the volume controls.

The SmartRinger function and ringtone settings can be deactivated or configured within Jabra Direct.

[Diagram Description: Close-up of the Link controller highlighting the programmable buttons for ringtone selection and the volume controls.]

Sidetone and Audio Channels

Sidetone

Sidetone allows you to hear your own voice during calls. Sidetone settings are configurable through the Jabra Direct app.

Reverse Audio Channels

You can reverse the left and right audio channels in the stereo headset. This setting is also configurable in Jabra Direct.

Software

Jabra Direct

Jabra Direct is a free computer software application designed to support, manage, and optimize the functionality of Jabra devices.

Download at jabra.com/direct

Jabra Xpress

Jabra Xpress is a free computer software application for managing, updating, and maintaining multiple Jabra devices.

Download at jabra.com/xpress

Jabra Engage+

Jabra Engage+ is a free computer software application for real-time voice quality monitoring.

Download at jabra.com/engage+

Firmware Update

Firmware updates can be performed via Jabra Direct. You will receive a notification when an update is available for your headset.

During a firmware update, the LEDs on the Jabra Engage 50 II will illuminate pink. Do not power off the device during the Jabra Engage 50 II firmware update.

The optional Jabra Engage 50 II Link will update automatically with each headset update or when connected to an updated headset. During the firmware update, the mute LED on the Jabra Engage Link Controller will glow pink. Please do not turn off the Jabra Engage 50 II Link during the headset firmware update.

Support

FAQs

Find answers to frequently asked questions at jabra.com/help/engage50II.

Care and Maintenance

It is recommended to store the headset at temperatures between -5 °C and 55 °C.
If the headset or Link becomes dirty, clean it with a soft, damp, and lint-free cloth.

Spare Parts and Accessories

Order spare parts or additional accessories online at jabra.com/accessories.

[Diagram Description: Visuals of available spare parts and accessories including Jabra Link 50 II (USB-A/USB-C), Carrying Pouch, Ear Cushions, 120 cm USB-C to USB-C extension cable, and 120 cm USB-C to USB-A extension cable.]

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