HORIZON VOICE CONNECT

GETTING STARTED

Welcome to the Horizon Voice Platform!

As part of our services, we offer you access to your own online voice management portal at horizonhostedvoice.user.alianza.com.

This portal allows you to control who can contact you, how they will reach you, and even when they will reach you. This functionality complements the star codes that enable you to control voice features directly from your phone.

To obtain your login information, please contact our Customer Service team at 1-866-533-0859 or by dialing 611 from your Horizon phone.

LOGGING INTO THE HORIZON ONLINE VOICE PORTAL

To log into the Horizon Online Voice Portal, you will need your username and password.

First-Time Login

1. Go to horizonhostedvoice.user.alianza.com.
2. Enter your username.
3. Enter the temporary password.
4. Click [Sign In].

There is an optional choice to have your username remembered.

When prompted, create a new password. Your password must meet the following criteria:

• At least 8 characters
• Include a lowercase letter
• Include an uppercase letter
• Include a number
• Not contain parts of your username

Future Logins

1. Go to horizonhostedvoice.user.alianza.com.
2. Enter your username.
3. Enter the password you created.
4. Click [Sign In].

Note: For information on changing your password, see the "Resetting Your Portal Password" section.

Password Change Prompt

Upon first login or after a password expiration, you may be prompted to change your password.

THE HORIZON ONLINE VOICE PORTAL

Within the Horizon Online Voice Portal, there are five main sections: User Info, Phone Numbers, Call Handling, Call Screening, and Voicemail Box Settings.

User Info

The User Info section displays your account name and number, the phone number(s) assigned to you, your E911 address, the phone number used as your outbound caller ID, and the device(s) associated with your account.

Note: If the E911 address is incorrect, contact Customer Service immediately.

Phone Numbers

This section lists all phone numbers associated with your account that are routed to you and your phone(s).

Call Handling

This section allows you to create schedules and set up actions for incoming calls. If a call is not answered, it can be sent to voicemail, forwarded to another number, or result in a busy tone.

Actions Include:

• Scheduling: Create one or more schedules to define different call behaviors based on the date and time the call is received. Refer to the "Creating a Schedule" section for more details.
• Call Waiting: Checking this option allows a second incoming call to ring through even when you are already on a call.

Call Handling Details

• Do Not Disturb: Enabling this option stops the phone from ringing and follows the call flow set for unanswered calls (typically directing to voicemail).
• Ring Phone: This option rings the phone associated with the account. A call may not be answered in three scenarios:
  • The call is unanswered after a set number of seconds.
  • The device is busy (and Call Waiting is not enabled).
  • The device is out of service (e.g., lost power).
• Forward All: This allows you to specify an alternate phone number to which all calls will be sent.
• Sim Ring (Simultaneous Ring): This feature rings all numbers added to the list. The first number to answer the call will take it.

  Note: Use [+Add Number] to add more phone numbers.

  A time limit can be set for how long numbers ring, or the call can ring indefinitely. If a time limit is set, the 'No Answer' options include Busy Tone, Forward to, and Send to Voicemail.

• Find Me: This feature rings each destination sequentially. If a call isn't answered by any destination, it will be sent to the 'Timeout Action' (Busy Tone or Send to Voicemail). The order of destinations can be adjusted.

  Note: Use [+Add Destination] to add more destinations (up to 4 total).

Call Screening

Call Screening helps you block unwanted calls and define how rejected calls are handled. You can choose whether callers are automatically hung up on, hear a message, are forwarded to another number, or sent to voicemail.

Note: Specific telephone numbers can be added by selecting [+Add a Caller]. If more than 2 custom callers are added, they may be hidden.

Actions Include:

• Allow: The call will ring through and follow the standard call handling settings.
• Allow with Priority Ring: Offers standard ringing plus 7 other ring patterns.
• Block: The caller will hear a busy signal.
• Block with Message: The caller will hear the message: "The number you have dialed is not accepting calls at this time. Please try again later."
• Forward: Calls can be forwarded to a number specified in the 'Screening Forward Number' field.
• Voicemail: The caller will be sent directly to voicemail.

Voicemail Box Settings

Messages left on your voicemail can be sent as MP3 files to one or more email addresses. You can choose whether to keep a copy of the voicemail in the voicemail box itself.

• These settings allow you to listen to messages on your phone or via an MP3 file.
• If a copy is kept in the voicemail box, the message waiting indicator on your phone will remain active until the voicemail is listened to or saved/deleted from the visual voicemail box.

Resetting Your Portal Password

If you need to reset your portal password, follow these steps:

1. Click your name in the top-right area of the screen.
2. Click [Change Password].
3. Enter your current password in the provided field.
4. Enter your new password in the provided field.
5. Confirm your new password in the provided field.

Your new password must be at least 6 characters in length and contain at least 2 of the following:

• A special character
• A number
• An upper-case letter
• A lower-case letter

6. Click [Confirm].

Creating a Schedule

Within the scheduler, call handling options are the same as those in the main Call Handling section (Ring Phone, Forward All, Sim Ring, and Find Me). Refer to the "Call Handling" section for details on these features.

Note: The main call handling options will apply OUTSIDE of the scheduled hours.

1. Navigate to Call Handling.
2. Click [Create Schedule]. (If schedules already exist, this button may read 'Manage Schedule'.)

3. In the newly opened scheduling window, click [+Add Schedule].

4. Enter a Schedule Name for the new schedule.
5. Choose whether the schedule will be for specific dates ("Custom") or recurring ("Weekly").
6. Fill in the dates and times:
   • The start time cannot be later than the end time.
   • If not using 24-hour time, include "am" or "pm".
   • For weekly recurring schedules, you do not need to provide times for all days, only the days you want the call handling to be active.
7. Choose the call handling to occur DURING the specified times.

In the custom schedule example, any call received during the specific time set will be forwarded to 19085551234.

8. Click [Confirm] to save the schedule.
9. Click [Save] to exit the scheduler window.