Contact Us
Do NOT return this item. Please contact our friendly customer service department for assistance.
Email: US: cs.us@costway.com | UK: cs.uk@costway.com
Before You Start
⚠️ Please read all instructions carefully.
⚠️ Retain instructions for future reference.
⚠️ Separate and count all parts and hardware.
⚠️ Read through each step carefully and follow the proper order.
⚠️ For optimal placement, assemble items near their intended use area to avoid unnecessary movement after assembly.
⚠️ Always place the product on a flat, steady, and stable surface.
⚠️ Keep small parts and packaging materials away from babies and children to prevent choking hazards.
Introductions
This manual will guide you in getting the best use of your Costway ICE MAKER WITH WATER DISPENSER. Please complete the following information for warranty service:
- Model No.: EP23573
- Serial Number *: _________________________
- Date of Purchase: _________________________
- Place of Purchase: _________________________
Important Safety Instructions
When using electrical appliances, basic safety precautions must be followed to reduce the risk of fire, electric shock, and injury:
- Read all instructions before using any appliance.
- Do not operate with a damaged cord.
- Connect to properly polarized outlets only. Do not plug other appliances into the same outlet. Ensure the plug is fully inserted.
- Do not run the power cord over carpeting or other heat insulators. Do not cover the cord. Keep the cord away from traffic areas and do not submerge it in water.
- Avoid using extension cords. If necessary, use a No.14 AWG minimum size cord rated for at least 1875 watts, as extension cords may overheat.
- If the unit is brought in from cold temperatures, allow it to warm up to room temperature for several hours before plugging it in.
- Exercise caution with hot water and ensure reasonable supervision when children are present.
- Do not use the unit outdoors.
- Locate the unit on an even, flat surface to prevent instability hazards.
- Place the unit away from direct sunlight and ensure at least 2 inches of space at the back and 4 inches on each side for ventilation. Keep away from high temperature sources.
- Ensure the power plug is accessible.
- Fasten drain caps tightly at the back of the unit before operation. Loose caps can cause water leakage.
- Do not plug in the power cord until you have read all instructions.
- This unit is for indoor use only.
- Room temperature should not exceed 97°F (36°C).
- WARNING: This appliance must be earthed.
- IMPORTANT: The wires in the mains lead are colored as follows: Green/Green-Yellow: Grounding, White: Neutral, Black: Live.
- WARNING: Fill with potable water only.
Getting to Know Your Unit
Unit Outline
The unit consists of the following parts:
- Top: Smart Device for Water Bottle, Top Cover
- Front: Operation Panel, Hot Water Faucet, Room Temp Water Faucet, Cold Water Faucet, Drip Water Tray, Ice Getting Entrance Door. The Hot Water Faucet includes a Children Safety Guard.
- Side/Back: Handle, Power Cord, Drain cap for hot tank, Drain cap for Ice dispenser. The Compressor, condenser, and fan motor are located inside, on the base board.
- Bottom/Ice Compartment: Ice Getting Entrance Door (can be opened), Ice-making Box, Ice and water separator, Ice Storing Plate (removable for cleaning).
Operation Panel
The operation panel features indicators and buttons:
- Indicators: Power Indicator, Hot Water Indicator, Cold Water Indicator, Ice-Maker Indicator, Warning Indicator.
- Buttons: Hot Water Button, Cold Water Button, Ice-maker Button.
Main Function
The unit supports the following functions:
- Hot Water dispensing
- Cold Water dispensing
- Ice-making
- Combined Cold water and Ice-making
Start to Operate Your Unit
Unpacking the Unit
- Do not turn the unit upside down or lay it on its side during unpacking.
- Remove the strapping.
- Open the carton box.
- Remove the Styrofoam packing.
- Pull the unit straight up from the box.
- Remove the plastic bag.
- The refrigeration compressor has sensitive mounts; handle with care to avoid damage.
- Wipe the unit clean if necessary.
- Place the unit on a hard, flat, and stable ground, ensuring it is level and away from direct sunlight or heat sources. Ensure good air circulation. Maintain at least 2 inches of clearance at the back and 4 inches on each side.
- Ensure the power plug is accessible.
- Fasten the drain cap at the back of the unit.
- Do not plug in the power cord yet; read all instructions first.
Clean Your Unit Before First Using
It is strongly recommended to clean the unit thoroughly before first use:
- Remove the ice shovel from the ice-making chamber.
- Clean the exterior with a mild detergent solution and warm water. Avoid abrasive solvents and do not pour water on the entire shell.
- For the first use, place a clean water bottle upside down onto the smart device receptacle. Wait for water to fill the tanks and flow from faucets. Then, drain all water from the hot tank by opening its drain cap, and re-fasten the cap.
- Clean the ice-making chamber with diluted detergent, warm water, and a soft cloth. Rinse thoroughly. Drain water from the ice dispenser drain cap at the back and re-fasten it.
- If the unit will not be used for a long time, drain all water from both drain ports.
Prepare for Use
⚠️ Improper use of the grounded plug can result in electrical shock. If the power cord is damaged, contact customer service.
- Ensure the unit is not plugged into the main electrical outlet.
- Verify the drain cap on the back is tightly fastened before placing a water bottle.
- Place a water bottle vertically and upside down onto the smart device receptacle, applying slight pressure to pierce the bottle cap with the spigot. The unit accepts 2, 3, or 5-gallon bottles with pierceable caps.
- Open a water faucet to allow air to escape until water flows, then release the faucet tap.
- Plug the unit into a grounded power outlet. Do not plug in before water flows from all faucets.
DANGER: This unit must be properly grounded. It requires a standard 110-120V, 60Hz electrical outlet with a three-prong ground. Do not remove the ground prong.
If the unit was brought in from winter, allow it to warm up to room temperature for several hours before plugging it in.
Operate the Unit
Once plugged in, the POWER indicator will illuminate. You can then operate the hot water, cold water, and ice-making functions.
Hot Water Operation
Press the Hot Water Button. The Hot Water indicator will blink, indicating the heating element is working. When the indicator illuminates steadily, the water has reached the desired temperature. If the hot water runs out or the unit is refilled, the indicator will blink again as the element reheats. If there is no water in the hot tank initially or after draining, a warning sound and indicator may activate. Pressing the Hot Water button again will restart heating. Pressing the button again will turn off the heating to save energy.
Cold Water Operation
Press the Cold Water Button. The Cold Water indicator will blink, indicating the compressor is running to cool the water. When the indicator illuminates steadily, the cold water is ready. The indicator will blink again during the cooling process. Cold water and ice-making functions can operate simultaneously.
Ice-making Operation
- Press the "Ice-maker" button. The Ice-maker indicator will start to blink.
- The ice-making cycle takes 7 to 15 minutes, depending on ambient temperature.
- If there is insufficient water, the ice maker will stop automatically, and the Warning indicator will turn on.
- The ice maker stops automatically when the ice bin is full, and the Ice-maker indicator will illuminate steadily.
- Maintain hygiene in the water tank for ice making.
If the unit is not in use for a long time, drain all water from both drain ports.
How to Get Ice
Open the ice getting entrance door and use the provided ice scoop to retrieve ice.
Note: When using cold water and ice-making simultaneously, allow time for the cold tank water to reach the set temperature before ice-making begins. If cold water temperature rises or water is dispensed, the unit may revert to cold water operation after the current ice-making cycle finishes.
Electrical Diagram
The unit's electrical system includes components such as a compressor, heating element, solenoid valves, fan motor, water pump, and control boards (Main Control PCB, Operation PCB). These components are interconnected to manage the hot water, cold water, and ice-making functions.
Clean Your Unit During Regular Using
After three months of use, it is recommended to clean the unit. Always unplug the unit before cleaning.
- Exterior: Wash with a wet soft cloth and mild dishwashing soap. Avoid chemical solvents. Do not pour water on the entire shell.
- Water Dispenser System: Disassemble the smart device and smart core by twisting counterclockwise. Wash with dishwashing fluid, rinse, and reassemble. Empty hot and cold tanks by unplugging drain caps. Clean inside parts with vinegar or a 2% citric acid solution to remove mineral scaling. Rinse well, drain, and re-fasten drain caps. Allow the unit to dry for two hours before plugging it back in.
- Ice-making Chamber: Remove the ice and water separator and ice storing plate by unscrewing. Wash with dishwashing fluid, rinse, and drain water from the ice dispenser drain cap. Rinse multiple times and re-fasten the cap. Clean the removed separator and plate with dishwashing fluid, rinse, and dry them before reinstallation.
Precaution
- When cleaning, use a wet soft cloth. Avoid erosive chemical solvents that could damage the finish. Be careful not to get water on electrical parts.
- Keep the unit away from walls for proper ventilation, and away from high temperatures or direct sunlight. Ensure ventilation openings are clear.
- If the unit will not be used for a long time, disconnect the power cord and drain all water from both drain caps. Fasten the drain caps tightly.
- Children are forbidden to touch the hot tap as it can cause burns.
Trouble Shooting Guide
| PROBLEM | CHECK | PROBABLE CAUSE | REMEDY |
|---|---|---|---|
| Hot and cold water, ice-maker are all not available, and the POWER indicator isn't illuminate on the control panel | Main Power Supply switch in your home | At "OFF" position | Move to "ON" position |
| Power plug | Not on the power outlet | Plug it. | |
| Circuit breaker | Tripped | Check and reclose | |
| Main Fuse | Blown out | Replace | |
| Power breakdown | Main power supply | Wait till the main power supply resume | |
| Transformer | Unplug on the PCB Controller or breakdown | Call the electrician or serviceman to maintenance | |
| Fuse on the PCB board | Blown out | Call the electrician or serviceman to replace it with same rating. | |
| Only hot water available | Hot Water Button and Hot Water indicator | Hot water function is not turned on by the button on the control panel | Press the Hot Water button. |
| Hot water using | The preceding amount of hot water is too much. | Wait for a moment until the hot water occurs out. | |
| Hot water sensor | Breakdown | Call the serviceman to replace with a new one. | |
| Only cold water available | Cold Water Button and Cold Water indicator on the control panel | Cold water function is not turned on by the button | Press the Cold Water button. |
| Cold Water using | The preceding mount of cold water is too much. | Wait for a moment until cold water comes out. | |
| Air clearance between the unit and the wall | The ventilation around the apparatus is insufficient. | Space the unit from the wall by more than 15 centimeters at each side of the unit. | |
| Water separator in the cold tank | The cold water separator has moved in the cold water tank | Replace the water isolator at the correct position. | |
| Water bottle | The temperature of water supplied (in the bottle) is too high (when the bottle is exposed to direct sunlight for a long time) | Put the water at a shady, cool place | |
| Ice making only not available | Ice Button and Ice indicator on the control panel | Both Ice-making and cold water function are running at same time. | Wait some more moment or stop ice-making function first. |
| Ice-making function is not turned on by the button. | Press the Ice-making button. | ||
| Cold water function | Both Ice-making and cold water function are running at same time. | Wait some more moment or stop Cold Water function first. | |
| Compressor not run or suddenly stops | Main power supply | Voltage too low | Contact electrician and electricity department |
| Ventilation opening blocked | Blocked | Remove the block substance | |
| Clearance around the unit | Too small clearance, bad air circulation | Leave enough (Min. 15cm) space around the unit | |
| Condenser | Too dirty, produce overheated | Clean | |
| Cooling system | Refrigerant over charged or leaked | Contact with qualified serviceman to repair it. | |
| Compressor and its accessory | Breakdown | Call serviceman to check and repair it. | |
| Warn indicator illuminate and buzz sounds | Water bottle | There is no water. | Replace with a new bottle full with drinkable water. |
| Warn indicator flash on the control panel | Ice-making box in the ice making chamber | The ice making box is clogged by the ice or mechanism | Stop the unit and wait for more time to let the clogged ice melt. |
| Water leaks from the taps or the faucet | Water faucet button | Water faucet button maybe has been clogged, can not act smoothly. | Check it, let the button go out. |
| Water faucet | The water faucet has been damaged. | Call the service or the sale agent telephone number to let them change a new one. | |
| Water is dripping out of the water dispenser and onto the floor. | Water bottle | The bottle may has small pin holes. | Change to a new bottle. |
| Both of water drain cap on the back | Loose | Tighten it completely, check and check the sealing silicon material inside the drain cap is torn or damaged, then change to a new one. | |
| Noise occurs | Floor | The appliance is not level. | Install it evenly and lock the unit. |
| Locating position | Contact with other products. | Move it away from other products. |
Product Specification
| Model | EP23573 |
| Power Supply | 115V~,60Hz |
| Ice-making capacity | 26.4Lbs/24Hours* (Ice-making only) |
| Cold Water Capacity | 4 L* (Cold water only) |
| Hot Water Capacity | 5 L |
| Total Electrical Rating | 7.3A ** |
| Ice-making/Ice harvest Current | 2A/3A ** |
| Cold Water Current | 2A** |
| Heating Current | 4.3A |
| Refrigerant and quantity | R134a,3.53 Oz/100g |
| Design pressure (High Side) | 220psig |
| Design pressure (Low Side) | 88psig |
| Net Weight | 40.0Lbs |
TEST CONDITION: (*): Water Temperature :77°F, Room Ambient:77°F. (**): As UL standard requirement:104°F Room Ambient
Warnings
- Keep ventilation openings in the appliance enclosure or in the built-in structure clear of obstruction.
- Do not damage the refrigerant circuit.
Correct Disposal of this Product
This marking indicates that this product should not be disposed of with other household wastes throughout the EU. To prevent possible harm to the environment or human health from uncontrolled waste disposal, recycle it responsibly to promote the sustainable reuse of material resources. To return your used device, please use the return and collection systems or contact the retailer where the product was purchased. They can take this product for environmental safe recycling.
Customer Feedback
Welcome to visit our website and purchase our quality products! Your suggestions and comments for COSTWAY are really important to us! We sincerely solicit you to go back to our shop and leave a good rating in just a simple click. It would be quite encouraging if you could kindly do so like below:
Great products so far
February 24, 2019: Great products so far. Fast delivery, easy setup, and working without any issues.
With your inspiring rating, COSTWAY will be more consistent to offer you EASY SHOPPING EXPERIENCE, GOOD PRODUCTS and EFFICIENT SERVICE!
US office: Fontana, California
UK office: Ipswich
We would like to extend our heartfelt thanks to all of our customers for taking time to assemble this product and giving us valuable feedbacks.
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