Whirlpool WQ9 B2L G Refrigerator: Use and Care Guide
Comprehensive guide for installation, operation, safety, and maintenance.
Safety Instructions
IMPORTANT TO BE READ AND OBSERVED
Before using the appliance, read these safety instructions. Keep them nearby for future reference. These instructions and the appliance itself provide important safety warnings, to be observed at all times. The manufacturer declines any liability for failure to observe these safety instructions, for inappropriate use of the appliance or incorrect setting of controls.
Very young children (0-3 years) should be kept away from the appliance. Young children (3-8 years) should be kept away from the appliance unless continuously supervised. Children from 8 years old and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge can use this appliance only if they are supervised or have been given instructions on safe use and understand the hazards involved. Children must not play with the appliance. Cleaning and user maintenance must not be carried out by children without supervision. Children aged from 3 to 8 years are allowed to load and unload refrigerating appliances.
PERMITTED USE
CAUTION: The appliance is not intended to be operated by means of an external switching device, such as a timer, or separate remote controlled system.
This appliance is intended to be used in household and similar applications such as: staff kitchen areas in shops, offices and other working environments; farm houses; by clients in hotels, motels, bed & breakfast and other residential environments.
This appliance is not for professional use. Do not use the appliance outdoors.
The bulb used inside the appliance is specifically designed for domestic appliances and is not suitable for general room lighting within the home (EC Regulation 244/2009).
The appliance is designed for operation in places where the ambient temperature comes within the following ranges, according to the climatic class given on the rating plate. The appliance may not work properly if it is left for a long time at a temperature outside the specified range.
Climatic Class Ambient Temperature (°C)
- SN: From 10 to 32 °C
- N: From 16 to 32 °C
- ST: From 16 to 38 °C
- T: From 16 to 43 °C
This appliance does not contain CFCs. The refrigerant circuit contains R600a (HC). Appliances with Isobutane (R600a): isobutane is a natural gas without environmental impact, but is flammable. Therefore, make sure the refrigerant circuit pipes are not damaged, especially when emptying the refrigerant circuit.
WARNING: Do not damage the appliance refrigerant circuit pipes.
WARNING: Keep ventilation openings, in the appliance enclosure or in the built-in structure, clear of obstruction.
WARNING: Do not use mechanical, electric or chemical means other than those recommended by the Manufacturer to speed up the defrost process.
WARNING: Do not use or place electrical devices inside the appliance compartments if they are not of the type expressly authorized by the Manufacturer.
WARNING: Ice makers and/or water dispensers not directly connected to the water supply must be filled with potable water only.
WARNING: Automatic ice-makers and/or water dispensers must be connected to a water supply that delivers potable water only, with mains water pressure between 0.14Mpa and 1.0Mpa (1.4 bar and 10 bar).
WARNING: Use the new hose-sets supplied with the appliance, and the old hose-sets should not be reused.
Do not store explosive substances such as aerosol cans with a flammable propellant in this appliance.
Do not swallow the contents (non-toxic) of the ice packs (provided with some models). Do not eat ice cubes or ice lollies immediately after taking them out of the freezer since they may cause cold burns.
For products designed to use an air filter inside an accessible fan cover, the filter must always be in position when the refrigerator is in function.
Do not store glass containers with liquids in the freezer compartment since they may break.
Do not obstruct the fan (if included) with food items. After placing the food check that the door of the compartments closes properly, especially the freezer door.
Damaged gaskets must be replaced as soon as possible.
Use the refrigerator compartment only for storing fresh food and the freezer compartment only for storing frozen food, freezing fresh food and making ice cubes.
Avoid storing unwrapped food in direct contact with internal surfaces of the fresh food or freezer compartments. Appliances could have special compartments (Fresh Food Compartment, Zero Degree Box, etc.). Unless specified in the specific booklet of product, they can be removed, maintaining equivalent performances.
Avoid a direct contact between the fresh food and the food that is already frozen. To optimize the freezing speed, drawers can be removed and the food can be placed directly on the bottom or top of the compartment.
Warning: Risk of fire/flammable materials. The most appropriate compartments of the appliance where specific types of food are to be stored, taking into account different temperature distribution in different compartments in the appliance, are as follows:
- Refrigerator compartment: Store tropical fruit, cans, drinks, eggs, sauces, pickles, butter, jam, cheese, milk, dairy food, yoghurt. You may also store cold cuts, desserts, meat and fish, cheesecake, fresh pasta, sour cream, pudding and cream cheese.
- Fruit & vegetable drawer at the bottom of the refrigerator compartment: Store vegetables and fruits (excluding tropical fruits).
- Chiller compartment: Only store meat and fish in the coldest drawer.
- Freezer compartment: is suitable for freezing foodstuffs from ambient temperature and for storing frozen food as the temperature is evenly distributed throughout the entire compartment. Purchased frozen food has the storage expiration date stated on the packaging. This date takes into account the type of food being stored and therefore this date should be respected. Fresh food should be stored for the following time periods: 1-3 months for cheese, shellfish, ice cream, ham/sausage, milk, fresh liquids; 4 months for steak or chops (beef, lamb, pork); 6 months for butter or margarine, poultry (chicken, turkey); 8-12 months for fruits (except citrus), roast meat (beef, pork, lamb), vegetables. Expiration dates on the packaging of foods must be respected. Please store foodstuffs according to above paragraphs for best preservation over the longest period, to avoid food waste.
To avoid food contamination, please observe the following:
- Opening the door for long periods can cause a significant increase of the temperature in the compartments of the appliance.
- Regularly clean surfaces that may come into contact with food and accessible drainage systems.
- Clean water tanks if they have not been used for 48 h; flush the water system connected to a water supply if water has not been drawn for 5 days.
- Store raw meat and fish in suitable containers in the refrigerator, so that it does not come into contact with or drip onto other food.
In the Convertible Space storage should be as followed:
- +10°C: store white wine
- +4°C: store vegetables and fruits (excluding tropical fruits)
- 0°C: only store meat and fish
- All set points below zero: store frozen foodstuff as for freezer cavity
- Two-star frozen food compartments are suitable for storing pre-frozen food, storing or making ice cream and ice cubes.
- Do not freeze fresh food in one, two or three-star compartments.
- If the refrigerating appliance is left empty for long periods, switch off, defrost, clean, dry, and leave the door open to prevent mould developing inside the appliance.
Installation Instructions
The appliance must be handled and installed by two or more persons - risk of injury. Use protective gloves to unpack and install - risk of cuts.
Installation, including water supply (if any) and electrical connections, and repairs must be carried out by a qualified technician. Do not repair or replace any part of the appliance unless specifically stated in the user manual. Keep children away from the installation site.
After unpacking the appliance, make sure that it has not been damaged during transport. In the event of problems, contact the dealer or your nearest After-sales Service. Once installed, packaging waste (plastic, styrofoam parts etc.) must be stored out of reach of children - risk of suffocation.
The appliance must be disconnected from the power supply before any installation operation - risk of electric shock. During installation, make sure the appliance does not damage the power cable - risk of fire or electric shock. Only activate the appliance when the installation has been completed.
Be careful not to damage the floors (e.g. parquet) when moving the appliance. Install the appliance on a floor or support strong enough to take its weight and in a place suitable for its size and use. Make sure the appliance is not near a heat source and that the four feet are stable and resting on the floor, adjusting them as required, and check that the appliance is perfectly level using a spirit level. Wait at least two hours before switching the appliance on, to ensure that the refrigerant circuit is fully efficient.
WARNING: When positioning the appliance, ensure the supply cord is not trapped or damaged.
WARNING: To avoid a hazard due to instability, positioning or fixing of the appliance must be done in accordance with the manufacturer instructions. It is forbidden to place the refrigerator in such way that the metal hose of gas stove, metal gas or water pipes, or electrical wires are in contact with the refrigerator back wall (condenser coil).
To guarantee adequate ventilation, leave a space on both sides and above the appliance. The distance between the rear of the appliance and the wall behind the appliance should be 50mm, to avoid access to hot surfaces. A reduction of this space will increase the Energy consumption of product.
If it is necessary to replace the doors, please contact the Technical Assistance Center.
An 'Approved' single check valve or some other no less effective backflow prevention device providing backflow prevention protection to at least fluid category two shall be fitted at the point of connection(s) between the water supply and the fitting or appliance.
FOR AUSTRALIA ONLY:
A backflow device WaterMark approved (not included, responsibility of the plumbing) is required to be installed upstream in accordance with the WaterMark cer-tification and in accordance to AS/NZS 3500.1.2 and complying with AS/NZS 2845.1.
ELECTRICAL WARNINGS
It must be possible to disconnect the appliance from the power supply by unplugging it if plug is accessible, or by a multi-pole switch installed upstream of the socket in accordance with the wiring rules and the appliance must be earthed in conformity with national electrical safety standards.
Do not use extension leads, multiple sockets or adapters. The electrical components must not be accessible to the user after installation. Do not use the appliance when you are wet or barefoot. Do not operate this appliance if it has a damaged power cable or plug, if it is not working properly, or if it has been damaged or dropped.
If the supply cord is damaged, it must be replaced with an identical one by the manufacturer, its service agent or similarly qualified persons in order to avoid a hazard - risk of electric shock.
WARNING: Do not locate multiple portable socket-outlets or portable power supplies at the rear of the appliance.
CLEANING AND MAINTENANCE
WARNING: Ensure that the appliance is switched off and disconnected from the power supply before performing any maintenance operation; never use steam cleaning equipment - risk of electric shock.
Do not use abrasive or harsh cleaners such as window sprays, scouring cleansers, flammable fluids, cleaning waxes, concentrated detergents, bleaches or cleansers containing petroleum products on plastic parts, interior and door liners or gaskets. Do not use paper towels, scouring pads, or other harsh cleaning tools.
DISPOSAL OF PACKAGING MATERIALS
The packaging material is recyclable and is marked with the recycle symbol ♻️. The various parts of the packaging must therefore be disposed of responsibly and in full compliance with local authority regulations governing waste disposal.
DISPOSAL OF HOUSEHOLD APPLIANCES
This appliance is manufactured with recyclable or reusable materials. Dispose of it in accordance with local waste disposal regulations. For further information on the treatment, recovery and recycling of household electrical appliances, contact your local authority, the collection service for household waste or the store where you purchased the appliance. This appliance is marked in compliance with European Directive 2012/19/EU, Waste Electrical and Electronic Equipment (WEEE). By ensuring this product is disposed of correctly, you will help prevent negative consequences for the environment and human health. The symbol on the product or on the accompanying documentation indicates that it should not be treated as domestic waste but must be taken to an appropriate collection center for the recycling of electrical and electronic equipment.
ENERGY SAVING TIPS
Install the appliance in a dry, well ventilated room far away from any heat source (e.g. radiator, cooker, etc.) and in a place not exposed directly to the sun. If required, use an insulating plate. To guarantee adequate ventilation follow installation instructions.
Insufficient ventilation at the back of the product increases energy consumption and decreases cooling efficiency. Frequent door opening might cause an increase in Energy Consumption. The internal temperature of the appliance and the Energy Consumption may be affected also by the ambient temperature, as well as location of the appliance. Temperature setting should take into consideration these factors.
Reduce door opening to a minimum.
When thawing frozen food, place in the refrigerator. The low temperature of the frozen products cools the food in the refrigerator. Allow warm food and drinks to cool down before placing in the appliance.
Positioning of the shelves in the refrigerator has no impact on the efficient usage of energy. Food should be placed on the shelves in such way to ensure proper air circulation (food should not touch each other and distance between food and rear wall should be kept).
You can increase storage capacity of frozen food by removing baskets and, if present, Stop Frost shelf.
Do not worry about noises coming from the compressor which are described as normal noises in this product's Quick Guide.
FROZEN COMPARTMENT STORAGE GUIDELINES
| Product | Storage period (-12°C) | Recommended Storage period (-18°C) | Storage period (-22°C) |
|---|---|---|---|
| Butter or margarine | 1 month | 6 months | 9 months |
| Fish | 1 month | 1-3 months | 6 months |
| Fruits (except citrus) & Vegetables | 1 month | 8-12 months | 12 months |
| Meat- Ham- sausage Roasts (beef-pork- lamb) | 1 month | 2 months | 8-12 months |
| Steaks or chops (beef-lamb-pork) | 4 months | 12 months | 5 months |
| Milk, Fresh fluid, Cheese, Ice cream or sherbet | 1 month | 1-3 months | 9 months |
| Poultry (chicken-turkey) | 1 month | 5-7 months | 9 months |
UNFROZEN COMPARTMENT STORAGE GUIDELINES
| Product | Storage period (0-3°C) | Recommended Storage period (3-6°C) | Storage period 6-8°C |
|---|---|---|---|
| cans, drinks, eggs, sauces, pickles, butter, jam | 3-4 weeks | 3-4 weeks | 3-4 weeks |
| Tropical fruit | Not recommended | 2-4 weeks | 3-4 weeks |
| cheese, milk, dairy food, deli food, yoghurt | 2-5 days | 2-5 days | 2-5 days |
| Cold cuts, desserts, meat and fish and home-cooked food | 3-5 days | 1-2 days | Not recommended |
| Store vegetables and fruits (excluding tropical fruits and citrus) | 15 days | 10-12 days | 4-7 days |
NOTE: Flexi freezer Please refer to applicable instruction of "FROZEN COMPARTMENT" and "UNFROZEN COMPARTMENT". This table is only suitable for European Union countries.
The model information can be retrieved using the QR Code indicated on the energy label. The label also includes the model identifier that can be used to consult the https://eprel.ec.europa.eu database portal.
Installation Details
The Gulf Conformity Marking on the product indicates the conformity with all the requirements of the Gulf Technical Regulation for Low Voltage Electrical Equipment and Appliances BD-142004-01.
Proper Disposal of Your Old Refrigerator
WARNING
Suffocation Hazard
Remove doors from your old refrigerator. Failure to do so can result in death or brain damage.
IMPORTANT: Child entrapment and suffocation are not problems of the past. Scrapped or abandoned refrigerators are still dangerous - even if they will sit for "just a few days." If you are getting rid of your old refrigerator, please follow these instructions to help avoid accidents.
Before You Throw Away Your Old Refrigerator or Freezer:
- Take off the doors.
- Leave the shelves in place so that children cannot easily climb inside.
Important information to know about disposal of refrigerants:
Dispose of refrigerator in accordance with Federal and Local regulations. Refrigerants must be evacuated by a licensed, refrigerant technician in accordance with established procedures.
Refrigerator Safety
Your safety and the safety of others are very important. We have provided many important safety messages in this manual and on your appliance. Always read and obey all safety messages.
This is the safety alert symbol [alert]. This symbol alerts you to potential hazards that can kill or hurt you and others.
All safety messages will follow the safety alert symbol and either the word "DANGER" or "WARNING." These words mean:
DANGER: You can be killed or seriously injured if you don't immediately follow instructions.
WARNING: You can be killed or seriously injured if you don't follow instructions.
All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell you what can happen if the instructions are not followed.
WARNING
Suffocation Hazard
Remove doors from your old refrigerator. Failure to do so can result in death or brain damage.
IMPORTANT: Child entrapment and suffocation are not problems of the past. Scrapped or abandoned refrigerators are still dangerous - even if they will sit for "just a few days." If you are getting rid of your old refrigerator, please follow these instructions to help avoid accidents.
WARNING
Explosion Hazard
Keep flammable materials and vapors, such as gasoline, away from refrigerator. Failure to do so can result in death, explosion, or fire.
WARNING
Excessive Weight Hazard
Use two or more people to move and install refrigerator. Failure to do so can result in back or other injury.
Location Requirements
WARNING
Explosion Hazard
Keep flammable materials and vapors, such as gasoline, away from refrigerator. Failure to do so can result in death, explosion, or fire.
Electrical Requirements
WARNING
Electrical Shock Hazard
Plug into a grounded (earthed) outlet. Do not remove ground prong. Do not use an adapter. Do not use an extension cord. Failure to follow these instructions can result in death, fire, or electrical shock.
IMPORTANT: Installation and electrical connection must be carried out by a qualified technician according to the manufacturer's instructions and in compliance with the local safety regulations.
The refrigerator is designed to operate on a separate 220-240 V, 10 A, 50-60 Hz circuit.
Make sure the voltage specified on the rating plate corresponds to that of your home.
It must be possible to disconnect the appliance from the power supply by unplugging it or by means of a main two pole switch installed upstream of the socket.
If the supply cord is damaged, it must be replaced with an identical one by the manufacturer, its service agent or similarly qualified persons in order to avoid a hazard - risk of electric shock.
WARNING: Do not locate multiple portable socket-outlets or portable power supplies at the rear of the appliance.
Recommended Earthing Method
For 220-240 V 50 Hz, 220 V 60 Hz, or 230/240 V 50 Hz AC only 10 A fused and earthed electrical supply is required.
Diagrams of plugs:
- Type B: Description of Type B plug (three pins, two flat parallel pins and one round grounding pin).
- Type E and F: Description of Type E and F plugs (Schuko type, with two round pins and grounding contacts on the sides).
For Australia and New Zealand:
Your new appliance has been especially manufactured to meet all Australian Standards and Conditions. Some notations in the installation instructions may refer to electrical requirements in other countries, so we draw your particular attention to these specific notes.
Your appliance needs to be plugged into a 230/240 V 50 Hz AC only 10 A earthed socket.
Electrical Requirements (Type G only)
IMPORTANT: This refrigerator must be earthed.
Fuse Replacement
If the main lead of this refrigerator is fitted with a BS1363A, 13 A fused plug, to replace a fuse in this type plug use an A.S.T.A. approved fuse to BS 1362 type and proceed as follows:
- Remove the fuse cover (A) and fuse (B).
- Fit replacement 13 A fuse into the fuse cover.
- Reinsert both the fuse and its cover into the plug.
IMPORTANT: The fuse cover must be refitted when changing a fuse. If fuse cover is lost, the plug must not be used until a correct replacement cover is fitted. A correct replacement is identified by the colour insert or colour "word" embossed on the base of the plug. Replacement fuse covers are available at your local electrical shop.
Diagram showing fuse cover (A) and fuse (B).
For the Republic of Ireland (only):
The information given in respect of Great Britain will frequently apply, but a third type of plug and socket is also used, the 2-pin, side earth type.
Socket/Plug
If the fitted plug is not suitable for your socket, please contact After-sales Service for further instruction. Please do not attempt to change the plug yourself. This procedure needs to be carried out by a qualified technician in compliance with the manufacturer's instructions and current standard safety regulations.
Diagrams of plugs:
- Type I: Description of Type I plug (three pins, two diagonal pins and one vertical grounding pin).
- Type M: Description of Type M plug (three large pins in a triangular pattern).
- Type G: Description of Type G plug (three rectangular pins, one vertical and two horizontal).
Installation Instructions
Getting Started
INSTALLATION CHECKLIST
- Electrical Power: Plug refrigerator into a earthed socket.
- Doors:
- If doors need to be removed during installation, see the "Remove and Replace Refrigerator Doors” and “Remove and Replace Freezer Door Fronts" sections.
- Doors seal completely.
- Refrigerator is level. Adjust leveling feet so they are snug against the floor.
- Doors are even across the top. (Use door alignment feature if necessary).
Unpack the Refrigerator
Refrigerator Delivery
A minimum door opening of 838 mm (33") is required. If door opening is 914 mm (36") or less, then removal of doors, drawer and hinges is required.
Cart the refrigerator from the side for all door openings.
When Moving Your Refrigerator:
Your refrigerator is heavy. When moving the refrigerator for cleaning or service, be sure to cover the floor with cardboard or hardboard to avoid floor damage. Always pull the refrigerator straight out when moving it. Do not wiggle or "walk" the refrigerator when trying to move it, as floor damage could occur.
Diagram showing required clearances: 1.25 cm and 9.5 cm.
Remove the Packaging
Remove tape and glue residues from surfaces before turning on the refrigerator. Rub a small amount of liquid dish detergent over the adhesive with your fingers. Wipe with warm water and dry.
Do not use sharp instruments, rubbing alcohol, flammable fluids, or abrasive cleaners to remove tape or glue. These products can damage the surface of your refrigerator.
Dispose of/recycle all packaging materials.
Remove and Replace Refrigerator Doors
NOTE: Measure the width of your door opening to see whether or not you need to remove refrigerator doors to move refrigerator into your home. If door removal is necessary, see the following instructions.
IMPORTANT: If refrigerator was previously installed and you are moving it out of the home, turn refrigerator control off before you begin removing the doors. Unplug refrigerator or disconnect power. Remove food and adjustable door or utility bins from doors.
Gather required tools and read all instructions before removing doors.
TOOLS NEEDED: 6 mm socket wrench, 5 mm socket wrench and #2 Phillips screwdriver
WARNING
Electrical Shock Hazard
Disconnect power before removing doors. Failure to do so can result in death or electrical shock.
Top Left Hinge Cover
Diagram showing top left hinge cover removal, with screws labeled A and B.
Top Right Hinge Cover
Diagram showing top right hinge cover removal, with screws labeled A and B.
Top Left Hinge
Diagram showing top left hinge removal, with screws labeled A.
Top Right Hinge
Diagram showing top right hinge removal, with screws labeled A.
Middle Left Hinge
Diagram showing middle left hinge attachment, labeled A.
Middle Right Hinge
Diagram showing middle right hinge attachment, labeled A.
Remove Right-Hand Door
- Unplug refrigerator or disconnect power.
- Keep refrigerator doors closed until you are ready to lift them free from the cabinet.
- NOTE: Provide additional support for refrigerator door while the hinges are being removed. Do not depend on the door gasket magnets to hold the door in place while you are working.
- Using a Phillips screwdriver, remove cover from top hinge.
- Using 5 mm socket wrench, remove four screws from top hinge and set aside.
- Diagram showing hinge screws (C) and top hinge (D).
- Disconnect two wiring plugs located on top of the door hinge. Grasp each side of wiring plugs. With your left thumb, press down to release the catch and pull the sections of the plugs apart.
- Diagram showing wiring plug (A) and ground (earth) connector (B).
- Using 5 mm socket wrench, remove four internal screws from top hinge and set aside.
- Lift refrigerator door from the middle hinge pin. The top hinge will come away with the door.
Remove Left-Hand Door
IMPORTANT: The wiring for UI run through left-hand door hinge, so they must be disconnected before removing the door.
- Using a Phillips screwdriver, remove cover from top hinge.
- Diagram showing top hinge cover screw (A) and top hinge cover (B).
- Using 5 mm socket wrench, remove four internal screws from top hinge and set aside.
- Diagram showing 5 mm socket screws (A) and Top Hinge (B).
- NOTE: Provide additional support for refrigerator door while hinges are being removed. Do not depend on door gasket magnets to hold the door in place while you are working.
- Lift refrigerator door from the bottom hinge pin. The top hinge will come away with door.
- NOTE: It may not be necessary to remove bottom hinges and brake feet assemblies to move the refrigerator through a doorway. Only if necessary, use 6 mm socket wrench and #2 Phillips screwdriver to remove middle hinge.
Replace Doors
Replace Right-Hand Refrigerator Door
- Set right-hand door onto middle hinge pin.
- Insert top hinge pin into open hole in top of refrigerator door.
- Using four 5 mm socket screws, fasten hinge to cabinet. Do not tighten screws completely.
Replace Left-Hand Refrigerator Door
- Set left-hand door onto middle hinge pin.
- Using four 5 mm socket screws, fasten hinge to cabinet. Do not tighten screws completely.
- Reconnect electrical wiring.
- Push together two sections of wiring plug.
- Reconnect earth wire to hinge screw.
Final Steps
- Completely tighten eight 5 mm socket screws.
- Replace top hinge covers.
Remove and Replace Freezer/Flexi Freeze Door
- Keep freezer doors closed until you are ready to lift them free from cabinet.
- NOTE: Provide additional support for freezer door while hinges are being removed. Do not depend on door gasket magnets to hold door in place while you are working.
- Using a #2 Phillips screwdriver and 6 mm socket wrench to remove middle hinge from cabinet.
- Diagram showing middle hinge attachment, labeled A.
- Lift freezer door from the bottom hinge pin.
Refrigerator Levelling
- Move refrigerator to its final location.
- Using hand, rotate the brake feet. Turn them counterclockwise until the rollers are off the floor and both brake feet are snug against the floor. This keeps refrigerator from rolling forward when opening the doors.
- Diagram showing brake feet labeled A.
- IMPORTANT: If you need to make further adjustments involving brake feet, you must turn both brake feet same amount to keep the refrigerator level.
- Use a level to make sure refrigerator is level from side to side and front to back.
Parts and Features
Diagram showing refrigerator interior and exterior with parts labeled:
- Top Light
- Hinged seal
- Balcony
- Glass Shelf
- Crisper "Fruits and Vegetables"
- Icemaker
- Freezer drawers
- Freezer Tray
- A. Fresh Food Compartment
- B. Freezer Compartment
- C. Flexi Freeze
NOTE FOR SERVICE:
Center divider can be removed by taking out the 3 screws on the right side (see picture below); With the center divider removed the evaporator area can be reached for service.
Diagram showing screw location.
NOTE:
The drawers, baskets and shelves shall remain in the position like the above picture. This is the best condition for energy consumption. This refrigerating appliance is not intended to be used as a built-in appliance.
When you first install your refrigerator, make sure that the controls are still set to the recommended set points. The factory recommended set points are 3°C for the refrigerator and -18°C for the freezer. The LED light in the refrigerator compartment is energy efficiency class G. Load limits are determined by baskets, flaps, drawers, shelves etc. Make sure that these components can still close easily after loading.
Refrigerator Use
Opening and Closing Doors
Warm up of side panel is normal at first product start up. Temperature will decrease after some hours.
There are two fresh food compartment doors. The doors can be opened and closed either separately or together. There is a vertically hinged seal on left refrigerator door.
- When left-side door is opened, hinged seal automatically folds inward so that it is out of the way.
- When both doors are closed, the hinged seal automatically forms a seal between two doors.
NOTE: When closing the door, the hinged seal should be in correct position (be bent inside). Otherwise it will hit the right door or the fixing shaft.
Diagram showing hinged seal (A).
The fresh food compartment door switch is located in top left and right hinge cover.
For Freezer and Multi Temperature Zone, door switch is located in the bottom mullion.
The door switch uses magnet to sense door opening/closing.
Ensure there are no magnet or electronic devices (Speaker, Coolvox® etc.) within 7.62 cm of the hinge cap.
NOTE: The light will not turn on if door opening is not detected.
Diagram showing hinge cover (A).
Ice Maker
- To make ice, fill ice tray with purified water and place Manual Ice maker into Freezer top shelf. Allow time till ice gets formed and once ice is ready, turn the knobs in clockwise direction to eject ice cubes into the ice container.
- Ice cube fills 2/3 of the ice tray with water and puts it back in the freezer compartment. Do not use sharp or pointed objects to remove the ice under any circumstances.
Diagram showing ice maker operation: lifting ice container.
Manual ice maker assembly can be taken out of the freezer when ice is not required to make more compartment in freezer.
Food Storage
Egg Storage
It is recommended to store eggs at a consistent temperature to keep its freshness, so best is to keep them in the fridge on the middle shelf.
Shelves, Bins and Drawers
Important information to know about glass shelves and covers:
Do not clean glass shelves or covers with warm water when they are cold. Shelves and covers may break if exposed to sudden temperature changes or impact, such as bumping. Tempered glass is designed to shatter into many small, pebble-size pieces. This is normal. Glass shelves and covers are heavy. Use both hands when removing them to avoid dropping.
Shelf Height Adjustment
Shelf height can be adjusted by changing its location from bottom support to upper support and vice versa.
Open right side door to its full opening.
Diagram showing shelf angle adjustment (135°).
Take shelf out of refrigerator and place it to desired mounting position.
Ensure shelf is properly seated on the shelf mounts.
Shelves and Shelf Frames
The shelves in your refrigerator are adjustable to meet your individual storage needs.
Storing similar food items together in your refrigerator and adjusting the shelves to fit different heights of items will make finding the exact item you want easier. It will also reduce the amount of time the refrigerator door is open and save energy.
To remove and replace shelves:
- Open the right side door and left side door to its full opening.
- Remove middle shelf or top shelf by lifting it up and out of shelf supports. Then pull the shelf forward and tilt down to a vertical position. Turn shelf at an angle and pull out of the refrigerator.
- Remove the bottom shelf by lifting it up and out of the shelf supports. Then pull the shelf forward and tilt up to a vertical position. Turn the shelf at an angle and pull out of refrigerator.
- Replace middle and top shelves by putting shelf in the refrigerator at an angle with shelf front down. Lift front of the shelf up and slide in until the rear of shelf drops into shelf supports. Lower the front of shelf and make sure that the shelf is in position.
- Replace bottom shelf by putting shelf in refrigerator at an angle with shelf up. Lift front of shelf down and slide in until rear shelf drops into the shelf supports. Lower front of the shelf and make sure that shelf is in position.
Fresh Box
To remove and replace the Fresh Box:
- Grasp handle of the Fresh Box and slide Fresh Box straight out to the stop. Lift the Fresh Box off the bottom guide.
- Replace/putting back the Fresh Box by placing it on bottom Fresh Box guide and pushing it past the Fresh Box stop into position.
Freezer Storage Compartments
Freezer Tray
Freezer tray is useful to easily access frequently used products, freeze or simply store leftovers or small items.
Freezer Drawers
Fast Freeze compartment
Use this drawers to freeze a bigger amount of fresh or cooked food (in the best or in the fastest way).
Fast Freeze option allows you to store all your frozen food safely and transparently.
NOTE: Freezer temperature might be cooled down to be same as Flexible Freezer Compartment temperature, when Freezer set to warmer than Flexible Freezer compartment.
Flexi Freeze Compartment
Flexi Freeze Compartment allows you to select one of three freezer temperature levels: -7°C, -12°C, -18°C and -20°C to provide the best storing conditions for different types of food.
For maximum freezer capacity, you may remove the freezer drawer to expose the freezer shelf.
To remove the upper drawer:
- Grasp handle of the drawer and slide drawer straight out to the stop. Lift drawer off the bottom guide.
- Replace/putting back drawer by placing it on bottom drawer guide and pushing it past drawer stop into position.
Freezer Shelf
To maximize freezer capacity, you may remove mid drawer to expose freezer shelf beneath. You can then store upper drawer and load food directly on top of the shelf.
Audio Reference
| Tone Name | Usage Examples |
|---|---|
| Power On | Cooling system is turned on every time the product is powered on. |
| Key Press | User presses a valid button. |
| Invalid (Error) | User presses two or more valid buttons at the same time. Count-down interruption for press-and-hold buttons. |
| Engage | Acknowledgement of entry into any mode. |
| Disengage | Acknowledgement of exit from any mode. |
| Alert | Door Ajar alert. |
This table is for quick reference only. See corresponding sections for details. In case of inconsistency, section details will prevail.
Accessories
To order accessories, contact the dealer from whom you purchased your refrigerator.
Refrigerator Care
Cleaning
WARNING
Explosion Hazard
Use nonflammable cleaner. Failure to do so can result in death, explosion, or fire.
All of the Refrigerator, Freezer and Flexi freeze sections (only with WQ9 B1LUK, 6WM24NIHAS and WQ70900SXX) defrost automatically. However, clean all the sections about once a month to avoid build-up of odours. Wipe up spills immediately.
Exterior Cleaning
Please see the exterior cleaning information specific to your model.
Style 1 – Smooth Door
IMPORTANT: Damage to smooth finish due to improper use of cleaning products or using non-recommended cleaning products is not covered under the warranty. Sharp or blunt instruments will mar the finish.
| DO USE | DO NOT USE |
|---|---|
| Soft, clean cloth | Abrasive cloths |
| Warm, soapy water with a mild detergent | Paper towels or newsprint |
| Steel-wool pads | |
| Abrasive powders or liquids | |
| Ammonia | |
| Citrus-based cleaners | |
| Acidic or vinegar-based cleaners | |
| Oven cleaners | |
| Flammable fluids |
NOTE: Paper towels scratch and may dull clear coat of painted door. To avoid possible damage, use only soft, clean clothes to polish and wipe the doors.
Style 2 - Stainless Steel
IMPORTANT:
- Use recommended stainless steel cleaners and cloths only. Damage to stainless steel finish due to improper use of cleaning products or using non-recommended cleaning products is not covered under the warranty.
- Avoid exposing stainless steel appliances to caustic or corrosive elements such as high-salt, high-moisture, or high-humidity environments. Damage due to exposure to these elements is not covered under the warranty.
| DO USE | DO NOT USE |
|---|---|
| Soft, clean cloth | Abrasive cloths |
| Warm, soapy water with a mild detergent | Paper towels or newsprint |
| Steel-wool pads | |
| Abrasive powders or liquids | |
| Ammonia | |
| Citrus-based cleaners | |
| Acidic or vinegar-based cleaners | |
| Oven cleaners | |
| Flammable fluids |
For heavy soil, use only a stainless steel cleaner designed for appliances. To order the cleaner, contact the dealer from whom you purchased your refrigerator.
Stainless steel cleaner is for stainless steel parts only. Do not allow the stainless steel cleaner and polish to come into contact with any plastic parts such as the trim pieces, dispenser covers, or door gaskets.
Style 3 - Fingerprint-Resistant Stainless
IMPORTANT:
- Avoid exposing stainless steel appliances to caustic or corrosive elements such as high-salt, high-moisture, or high-humidity environments. Damage due to exposure to these elements is not covered under the warranty.
| DO USE | DO NOT USE |
|---|---|
| Soft, clean cloth | Abrasive cloths |
| Warm, soapy water with a mild detergent | Paper towels or newsprint |
| Steel-wool pads | |
| Abrasive powders or liquids | |
| Window sprays | |
| Ammonia | |
| Acidic or vinegar-based cleaners | |
| Oven cleaners | |
| Flammable fluids |
NOTES:
If unintentional contact does occur, clean plastic part with a sponge and mild detergent in warm water. Dry thoroughly with a soft cloth.
Just because a cleaner is a liquid does not mean it is non-abrasive. Many liquid cleansers formulated to be gentle on tile and smooth surfaces still damage stainless steel.
Citric acid permanently discolours stainless steel.
To avoid damaging the finish of your stainless steel refrigerator:
Do not allow these substances to remain on the finish:
- Mustard
- Tomato juice
- Marinara sauce
- Citrus-based sauces
- Citrus-based products
Lights
The lights in both the fresh food and freezer compartments are LEDs which do not need to be replaced. If the lights do not illuminate when the door is opened, contact the dealer from whom you purchased your refrigerator.
Holiday and Moving Care
Holidays
If You Choose to Leave the Refrigerator On While You're Away:
- Use up any perishables and freeze other items.
- If your refrigerator has an automatic ice maker and is connected to the household water supply, turn off the water supply to the refrigerator. Property damage can occur if the water supply is not turned off.
- If you have an automatic ice maker, turn off the ice maker. Press the switch to Off (O) for the door ice maker.
- Empty the ice bin.
If You Choose to Turn Off the Refrigerator Before You Leave:
NOTE: Put refrigerator in Demo Mode while on Holiday. See the "Using the Controls" section.
- Remove all food from the refrigerator.
- If your refrigerator has an automatic ice maker:
- Turn off water supply to the ice maker at least 1 day ahead of time.
- When last load of ice drops, press the switch to Off (O) for display to be unlit on the top inside of the refrigerator, depending on your model.
- Empty ice bin.
- Turn off temperature controls. See the "Using the Controls" section.
- Clean refrigerator, wipe it and dry well.
- Tape rubber or wood blocks to the tops of both doors to prop them open far enough for air to get in. This stops odours and mould from building up.
Moving
When you are moving your refrigerator to a new home, follow these steps to prepare it for the move.
- If your refrigerator has an automatic ice maker:
- Turn off water supply to the ice maker at least 1 day ahead of time.
- Disconnect water line from the back of the refrigerator.
- When last load of ice drops, press the switch to Off (O) either on the ice maker or the control, depending on your model.
- Remove all food from refrigerator and pack all frozen food in dry ice.
- Empty ice bin.
- Unplug refrigerator.
- Clean, wipe and dry thoroughly.
- Take out all removable parts, wrap them well and tape them together so they don't shift and rattle during the move.
- Depending on the model, raise the front of the refrigerator so it rolls more easily or raise the levelling screws so they do not scrape the floor. See the "Adjust the Doors" or "Refrigerator Levelling and Door Closing" sections.
- Tape doors closed and tape the power cable to the back of the refrigerator.
When you get to your new home, put everything back and refer to the "Installation Instructions" section for preparation instructions. Also, if your refrigerator has an automatic ice maker, remember to reconnect the water supply to the refrigerator.
Troubleshooting
First try the solutions suggested here to possibly avoid a service call.
WARNING
Explosion Hazard
Use nonflammable cleaner. Failure to do so can result in death, explosion, or fire.
To view an animation showing how to adjust and align the doors, refer to the Product Help/FAQ section of the brand website and search for "Door Closing and Door Alignment."
| If you experience | Possible Causes | Solution |
|---|---|---|
| Refrigerator Operation | ||
| The refrigerator will not operate. | Check electrical supply. | Plug the power cable into an earthed socket. Do not use an extension cable. Make sure there is power to the socket. Plug in a lamp to see if the socket is working. |
| Check controls. | Reset a tripped circuit breaker. Replace any blown fuses. NOTE: If problems continue, contact an electrician. Make sure the controls are turned on. See the "Using the Controls" section. | |
| New installation. | Allow 24 hours following installation for refrigerator to cool completely. | |
| Refrigerator control is in Demo mode (on some models). | If refrigerator is in Demo mode, cooling is turned off and "Demo" will be illuminated on the control panel. See the "Using the Controls" section for more information. | |
| The motor seems to run too much. | High-efficiency compressor and fans. | Larger, more-efficient refrigerators run longer at lower, more energy efficient speeds. |
| The room or outdoor temperature is hot. | It is normal for refrigerator to work longer under these conditions. For optimum performance, place refrigerator in an indoor, temperature-controlled environment. See the "Location Requirements" section. | |
| A large amount of warm food has been recently added. | Warm food will cause refrigerator to run longer until the air cools to the desired temperature. | |
| The door(s) are opened too frequently or for too long. | Warm air entering refrigerator causes it to run more. Open the door less often. | |
| The refrigerator door or freezer drawer is open. | Make sure refrigerator is level. See the "Refrigerator Levelling and Door Closing" section. Keep food and containers from blocking the door. | |
| The refrigerator control is set too cold. | Adjust refrigerator control to a less-cold setting until the refrigerator temperature is as desired. | |
| The door or drawer gasket is dirty, worn, or cracked. | Clean or change the gasket. Leaks in the door seal will cause refrigerator to run longer in order to maintain desired temperatures. |
| If you experience | Possible Causes | Solution |
|---|---|---|
| The lights do not work. | Your refrigerator is equipped with LED lighting which does not need to be replaced. | If there is power to the refrigerator and the lights do not illuminate when a door or drawer is opened, call for service or assistance. |
| Doors have been open longer than 10 minutes. | Close the doors and drawer to reset and open to resume lighted task. | |
| The door switch is not sensing the door opening. | Ensure there are no magnets or electronic devices within 7.6 cm (3") of the hinge cover. | |
| The Temperature Control UI does not turn on. | The Temperature Control UI went to sleep. | Press any button on the UI to wake up the The Temperature Control UI. |
| The Temperature Control UI buttons are not working well. | Try cycling power on the refrigerator to make the buttons reset. If problem continuous, call for service or assistance. | |
| The Temperature Control UI is not receiving power. | Check the wiring harness at the door hinge. | |
| Unable to adjust setting on The Temperature Control UI. | Door is open and Door ajar alarm is activated. | Close the door. |
Unusual Noise
To listen to normal refrigerator sounds, go to the Product Help/FAQ section of the brand website and search for "normal sounds." Below are listed some normal sounds with explanations.
| If you experience | Possible Causes | Solution |
|---|---|---|
| The refrigerator seems noisy. | The compressor in your new refrigerator regulates temperature more efficiently while using less energy and operates quietly. | Due to this reduction in operating noise, you may notice unfamiliar noises that are normal. |
| Sound of the compressor running longer than expected. | High-efficiency compressor and fans. | Larger, more-efficient refrigerators run longer at lower, more energy efficient speeds. |
| Pulsating/Whirring | Fans/compressor adjusting to optimize performance during normal compressor operation. | This is normal. |
| Popping | Contraction/expansion of inside walls, especially during initial cool down. | This is normal. |
| Hissing/Dripping | Flow of refrigerant or flow of oil in the compressor. | This is normal. |
| Vibration | The refrigerator may not be steady. | Adjust the levelling screws and lower the levelling foot firmly against the floor. See the "Refrigerator Levelling and Door Closing" section. |
| Sizzling | Water dripping on the heater during defrost cycle. | This is normal. |
| Water running/Gurgling | May be heard when ice melts during the Defrost cycle and water runs into the drain pan. | This is normal. |
| If you experience | Possible Causes | Solution |
|---|---|---|
| Temperature and Moisture | ||
| Temperature is too warm. | The refrigerator has just been installed. | Allow 24 hours following installation for refrigerator to cool completely. Check the temperature in 24 hours. See the "Using the Controls" section. |
| The controls are not set correctly for the surrounding conditions. | Adjust the controls a setting colder. Check the temperature in 24 hours. See the "Using the Controls" section. | |
| The door(s) are opened often or not closed completely. Allows warm air to enter refrigerator. | Minimize door openings and keep doors fully closed. | |
| A large load of warm food has been recently added. | Allow several hours for refrigerator to return to normal temperature. | |
| Demo mode is on. | Turn off the Demo mode. See the "Using the Control" section. | |
| Holiday mode is on. | Turn off the Holiday mode. See the "Using the Control" section. | |
| The refrigerator air vent(s) are blocked. | If the air vent located in the middle rear of the fresh food compartment is blocked by items placed directly in front of it, the refrigerator will get too cold. Move items away from the air vent. | |
| Temperature is too cold in the refrigerator/crisper. | The controls are not set correctly for the surrounding conditions. | Adjust the controls a setting warmer. Check the temperature in 24 hours. See the "Using the Controls" section. |
| Temperature is too cold in the temperature controlled drawer. | The control is not set correctly for the items stored in drawer. | Adjust the temperature setting. See the "Using the Controls" in the "Refrigerator Use" section. |
| There is interior moisture build-up. NOTE: Some moisture build-up is normal. | The room is humid. | A humid environment contributes to moisture build-up. |
| The door(s) are opened often or not closed completely. Allows humid air to enter the refrigerator. | Minimize door openings and close doors completely. | |
| The door(s) are blocked open. | Move food packages away from door. | |
| A bin or shelf is in the way. | Push bin or shelf back into the correct position. | |
| Storing liquid in open containers. | This adds humidity to refrigerator interior. Keep all containers tightly covered. | |
| There is frost/ice build-up in the freezer compartment. | The door is opened often or left open. | Minimize door openings and close drawer completely after use. |
| The door has poor door seal. | Ensure door seals are making full contact with the refrigerator cabinet to allow for an adequate seal. | |
| Temperature controls are not set correctly. | See the "Using the Controls" section for recommended temperature settings. |
| If you experience | Possible Causes | Solution |
|---|---|---|
| Doors | ||
| The doors will not close completely. | The door is blocked open. | Move food packages away from door. |
| A bin or shelf is in the way. | Push bin or shelf back into the correct position. | |
| Recently installed | Remove all packaging materials. | |
| The doors are difficult to open. | The door gaskets are dirty or sticky. | Clean gaskets and contact surfaces with mild soap and warm water. Rinse and dry with soft cloth. |
| The doors appear to be uneven. | The doors need to be aligned or the refrigerator needs to be levelled. | If you need to align door please call for service. |
| The refrigerator is unsteady or it rolls forward when opening and closing doors. | The refrigerator brake feet are not snug against the floor. | Turn both brake feet (one on each side) counterclockwise, the same amount, until they are snug against the floor. See the "Refrigerator Levelling and Door Closing" section. |
After-Sales Service
BEFORE CALLING THE AFTER-SALES SERVICE
- See if you can solve the problem by yourself with the help of the suggestions given in the TROUBLESHOOTING.
- Switch the appliance off and back on again to see if the fault persists.
IF AFTER THE ABOVE CHECKS THE FAULT STILL OCCURS, GET IN TOUCH WITH THE NEAREST AFTER-SALES SERVICE
To receive assistance, call the number shown on the warranty booklet or follow the instructions on the website www.whirlpool.eu
When contacting our Client After sales service, always specify:
- a brief description of the fault;
- the type and exact model of the appliance;
- your full address;
- your telephone number.
If any repairs are required, please contact an authorised after sales service (to guarantee that original spare parts will be used and repairs carried out correctly).
Diagram showing a service label with a service number.
The service number (number after the word Service on the rating plate). The service number is also indicated on the guarantee booklet;
SERVICE 0000 000 00000
- your full address;
- your telephone number.
