Manuals+

JBL BAR 500MK2 Soundbar System

Important Safety Instructions

Before using the soundbar, check the mains voltage. The JBL BAR 500MK2 is designed for use with a 100-240 volt AC, 50/60 Hz power supply. Connecting to other voltages may damage the product and create safety and fire hazards. If you have any doubts about the required voltage for your soundbar model or the mains voltage in your region, consult your dealer or technical support before plugging in the soundbar.

Never use extension cords

To avoid safety risks, use only the power cord supplied with the product. The use of extension cords is not recommended. As with any electrical equipment, never run power cords under carpets or rugs, or place heavy objects on them. Damaged power cords must be replaced immediately by authorized technical support, and the new cord must meet factory specifications.

Handle power cords with care

When unplugging the power cord from the outlet, hold the plug and never pull the cord. If you plan to not use the soundbar for an extended period, unplug it.

Never open the cabinet

The product contains no user-serviceable internal components. Opening the cabinet may create electric shock hazards, and the warranty will be voided if the product is modified. If water enters the product, disconnect it from the mains power and immediately seek authorized technical support.

Table of Contents

This section lists the various topics covered in the manual, including Introduction, Contents of the Box, Product Description, Installation, Connections, Configurations, Playback, Advanced Features, Troubleshooting, Specifications, Trademarks, and Open Source License Information.

1. Introduction

Thank you for purchasing the JBL BAR 500MK2, a product specially designed to provide an exceptional 3D sound experience for your home entertainment system. We recommend that you read this manual carefully. It explains how the product works and provides step-by-step instructions on how to set it up and start using it.

For best results and support, the product’s software may need to be updated in the future via the internet. To check if this product’s software is the latest version, follow the procedure in the software update section of this manual.

The design and specifications are subject to change without prior notice. If you have any questions about the soundbar or its installation and use, please contact your dealer or technical support, or visit our website: www.jbl.com.

JBL One App

With the JBL One app, you can:

  • Easily complete product setup
  • Connect to music streaming services
  • Discover new music with integrated music services
  • Access software updates when available
  • Customize audio settings
  • Access additional features

For more information, refer to "5.3 Connect to Your Home Network" and "7.5 Playback via Your Home Network".

Notes:

  • A subscription not provided by the JBL One app may be required.
  • The screens in this owner's manual may vary according to software updates. Always follow the instructions in the app.

2. Contents of the Box

Carefully unpack the product and check if the box contains all the following components. If any component is damaged or missing, do not use it and contact your dealer or technical support.

  • Soundbar
  • Subwoofer
  • Remote Control (with two AAA batteries)
  • Power Cord*
  • HDMI Cable (1.2 m / 3.9 ft)
  • Wall-mount Installation Parts
  • Product Information and Wall-Mounting Template

* The power cord and plug type vary by region.

3. Product Description

3.1 Soundbar

Front Panel and Top Panel

The soundbar features several controls and indicators:

  • 1) Status Indicator: Displays system status (e.g., system initializing, software updating, restoring factory settings) and network connection status (e.g., Wi-Fi setup, network connected, weak Wi-Fi).
  • 2) -/+ (Volume): Controls volume up/down. Pressing both buttons simultaneously mutes/unmutes the sound. Pressing and holding both buttons for over 10 seconds enters Wi-Fi setup mode.
  • 3) Microphone: Used for sound calibration.
  • 4) Source Button: Turns the unit on. Selects the sound source (TV, Bluetooth, HDMI IN). Pressing and holding for over three seconds enters Bluetooth pairing mode.
  • 5) Status Indicator: (Further details not specified in this section).

Rear Panel

Americas Version (excluding Brazil):

  • 1) / POWER: Connect to the power outlet using the supplied power cord.
  • 2) USB: USB connector for software updates (for technical personnel only). USB connection for MP3 file playback (US models only).
  • 3) HDMI IN: Connect to the HDMI output of your digital device.
  • 4) TV Connectors:
    • HDMI OUT (TV ARC/TV eARC): Connect to the HDMI ARC / HDMI eARC input on your TV.
    • OPTICAL / OPTIQUE / OPTICAL: Connection for optical audio output from a TV or digital device.

All Other Versions:

Similar connectors are shown, with labels like POWER, HDMI IN, HDMI OUT, OPTICAL.

3.2 Subwoofer

Connection Status Indicator:

  • Solid White: Subwoofer is connected to the soundbar.
  • Rapidly Flashing White: Pairing mode.
  • Slowly Flashing White: Reconnection mode.
  • Solid Amber: Standby mode.

Power Connector: Connect to the power outlet using the supplied power cord.

3.3 Remote Control

The remote control has various buttons for operating the soundbar:

  • 1) Power Button: Turns the unit on or puts it into standby.
  • 2) Volume Buttons (+/-): Increase or decrease volume. Press and hold to continuously adjust volume.
  • 3) Mute Button (/Mute): Mutes or unmutes the sound.
  • 4) Sound Effect Buttons: Enable/disable virtual Dolby Atmos sound effects (default: on). BASS button selects bass level (1/2/3 default/4/5).
  • 5) / CALIBR Button: Used for sound calibration.
  • 6) Moment Button: Accesses music playlists or soundbar settings customized in the JBL One app.
  • 7) Source Selectors: Selects the audio source (TV, Bluetooth, HDMI IN).

4. Installation

4.1 Tabletop Installation

Place the product on a flat, stable surface. Ensure recommended clearances:

  • Distance from TV: Greater than 10 cm / 4 inches.
  • Listening Distance: 1-6 meters / 3-20 feet.
  • Placement Depth: Greater than 4 meters / 13 feet.
  • Placement Height: 2.5-3.0 meters / 8.2-9.8 feet.

Notes:

  • Ensure the power cord is connected correctly to the mains.
  • Do not place other objects on top of the product.

4.2 Wall Installation

Preparation:

  1. Attach the installation template to the wall using adhesive tape.
  2. Mark the screw hole locations with a pen. Remove the template.
  3. Drill a 4 mm (0.16") hole at the marked location.
  4. Attach the wall-mount brackets.
  5. Attach the bracket to the bottom of the soundbar using screws.
  6. Install the soundbar.

Notes:

  • Ensure the wall can support the weight of the soundbar.
  • Install the soundbar only on vertical walls.
  • Avoid humid or excessively hot locations.
  • Before wall-mounting, check if the soundbar can be connected to other devices using available cables.
  • Before wall installation, ensure the soundbar is disconnected from power to avoid electric shock.

5. Connect

5.1 Connecting to Your TV and Digital Devices

To play audio through the soundbar, connect it to a TV using the supplied HDMI cable or an optical cable (sold separately). HDMI connections support digital audio and video using a single connection and are the preferred option.

Notes:

  • When HDMI and optical cables are connected for TV audio input, the HDMI connection takes priority.
  • Compatibility with all HDMI-CEC devices is not guaranteed.
  • HDMI cables for digital audio output and optical cables are sold separately.

5.1.1 TV (HDMI eARC)

Recommended for the best Dolby Atmos experience.

  1. Connect the soundbar to your TV using the supplied HDMI cable to the HDMI IN (eARC) connector. Ensure your TV’s HDMI-CEC and HDMI eARC functions are enabled. Refer to your TV’s manual for details.
  2. Connect your TV to a digital device (e.g., streaming device, set-top box, DVD/Blu-ray player, game console) using an HDMI cable (V2.0 or later). Ensure the digital device’s HDMI-CEC output is enabled. Consult the device’s manual for instructions. For the best Dolby Atmos experience, select "Bitstream" or "Raw data" in your TV and digital device’s audio settings.

Notes:

  • To play audio from a digital device connected to your TV, select the TV source (refer to "7.2 Playback via TV Source").
  • With Virtual Dolby Atmos, the soundbar’s Dolby surround mixer can expand legacy channel-based audio from Dolby Digital formats, including 5.1 and 7.1 content, to provide an immersive 3D Atmos experience.

5.1.2 TV (HDMI ARC)

Use the supplied HDMI cable to connect the soundbar to the TV’s HDMI IN (ARC) connector. Ensure your TV’s HDMI-CEC and HDMI ARC functions are enabled. Connect the soundbar to a signal source (e.g., cable TV set-top box, DVD/Blu-ray player, or game console) using an HDMI V2.0 or later cable. Ensure the digital device’s HDMI-CEC output is enabled. For the best Dolby Atmos experience, select "Bitstream" or "Raw data" in the digital device’s audio settings.

Notes:

  • To play audio from a digital device connected to the soundbar, select the HDMI IN source (refer to "7.3 Playback from HDMI IN Source").
  • If your TV is not HDMI eARC compatible, connect the digital device to the soundbar’s HDMI/HDMI IN connector instead of the TV’s. Otherwise, Dolby Atmos information will not reach the soundbar’s HDMI (ARC) connectors.

5.1.3 Optical

  1. Connect the soundbar to the TV using an optical cable.
  2. Connect the TV to a digital device (e.g., streaming device, set-top box, DVD/Blu-ray player, or game console) using an HDMI cable (V2.0 or later).

Note:

  • To play audio using the optical cable, select the TV source (refer to "7.2 Playback via TV Source").

5.2 Connecting to Your Bluetooth Device

Using the Bluetooth function, connect the soundbar to a Bluetooth device, such as a smartphone, tablet, or laptop.

5.2.1 Connecting Bluetooth Devices

  1. To select a Bluetooth signal source, press the [Bluetooth] button on the soundbar or remote control. The display will show "BT PAIRING".
  2. Enable the Bluetooth function on the device to be connected. Within three minutes, search for "JBL BAR 500MK2".

"BT CONNECTED": Connection successful. A confirmation sound will be emitted.

5.2.2 Reconnecting the Last Paired Device

The Bluetooth device remains paired when the soundbar enters standby mode. The next time the Bluetooth signal source is connected, the last used Bluetooth device will be automatically reconnected by the soundbar.

5.2.3 Connecting with Another Bluetooth Device

  1. On the Bluetooth source, press and hold the [Bluetooth] button on the soundbar or remote control until "BT PAIRING" is displayed. The soundbar will enter Bluetooth pairing mode.
  2. Follow Step 2 in "5.2.1 Connecting Bluetooth Devices". If the device has already been paired with the soundbar, first unpair "JBL BAR 500MK2" on the device.

Notes:

  • Bluetooth connection will be lost if the soundbar is more than 10 m / 33 ft away from the Bluetooth device.
  • Electronic devices can cause radio interference. Keep equipment that generates electromagnetic waves (e.g., microwaves, LAN devices) away from the soundbar.

5.3 Connecting to Your Home Network

With the JBL One app and compatible streaming services (Google Cast, AirPlay, and Spotify Connect), you can stream audio from smartphones or tablets to the soundbar.

  • Solid White Light: Soundbar is connected to the home network.
  • You can stream music from the JBL One app or from a streaming service you have enabled in the JBL One app (refer to "7.5 Playback via Your Home Network").

Notes:

  • If the soundbar is not recognized by the JBL One app, press and hold the [Power] and [Setup Wi-Fi] buttons together for over 10 seconds to return to Wi-Fi setup mode.
  • On an Android or iOS device, you can rename the soundbar via the JBL One app.
  • On an iOS device, add the soundbar to the Apple Home app and manage it with other AirPlay-compatible speakers.
  • On your iOS device, if the soundbar has been added to your home Wi-Fi network, you can start AirPlay streaming from a compatible app (refer to "7.5.2 Playback via AirPlay").
  • The availability of online music streaming services varies by country. Some features require subscriptions or services not available in all countries.

Wi-Fi Setup:

  1. On the soundbar, enter Wi-Fi setup mode: Press any button to turn it on (refer to "7.1 Power On/Auto Standby/Auto Wake-up"). If the soundbar is not connected to a network, the display will show "HELLO" and then "SETUP WIFI".
  2. Connect an Android™ or iOS device to your home Wi-Fi network. Download the JBL One app.
  3. Launch the JBL One app. Follow the app’s instructions to complete the Wi-Fi setup.

6. Configurations

6.1 Connect to Power

  1. Connect the soundbar to the power outlet using the supplied power cord. The soundbar display will show "LOAD", then "HELLO".
  2. Connect the subwoofer to the power outlet using the supplied power cord. The subwoofer will automatically connect to the soundbar. The "Connected" indicator will light up solid white.

Notes:

  • Use only the power cord supplied with the soundbar.
  • Before connecting to power, ensure all other connections are completed (refer to "5.1 Connecting to Your TV and Digital Devices").

6.2 3D Surround Sound

6.2.1 Sound Calibration

Optimize your 3D surround sound experience for your unique listening environment.

  1. On the remote control, press and hold the [CALIBR] button to start calibration. The soundbar will display "CALIBRATION".
  2. When "PRESS AGAIN TO CONFIRM" is displayed, press the [CALIBR] button again.

A countdown from 5 to 1 will occur. A calibration sound will be emitted, and audio calibration will begin.

  • "CALIBRATING": Calibration in progress.
  • "DONE": Calibration completed successfully.

Notes:

  • During sound calibration, all remote control buttons are disabled except [CALIBR].
  • Ambient sound will be recorded during sound calibration. Press and hold [CALIBR] for more than 10 seconds, then press [Play] to play back the recorded audio (US version only).

6.2.2 Dolby Atmos

Virtual Dolby Atmos enhances movie sound effects when using TV/HDMI IN. Connect and play a Blu-ray player or streaming device as described in "5.1 Connecting to Your TV and Digital Devices". Press the [Dolby Atmos] button on the remote control to turn the height sound effect on or off (default: on).

Notes:

  • If you prefer no height sound effect when watching or listening, disable the Dolby Atmos sound effects.
  • Dolby Atmos sound effects apply only to Dolby Atmos audio content.

6.2.3 Bass Adjustment

Adjust the bass as desired. On the remote control, press the [BASS] button to cycle through the bass level options. "LVL1" to "LVL5" will be displayed (default setting: "LVL3").

7. Playback

7.1 Power On/Auto Standby/Auto Wake-up

7.1.1 Power On

To turn on, press any button on the soundbar or remote control. The subwoofer will automatically reconnect to the soundbar. The "Connected" indicator will light up solid white.

7.1.2 Auto Standby

If idle for more than 10 minutes, the soundbar will automatically enter standby mode. "STDBY" will be displayed. When turned on again, the soundbar will use the last connected signal source. The subwoofer will also enter standby mode and the indicator will light up solid amber.

7.1.3 Auto Wake-up

In standby mode, the soundbar will automatically wake up when:

  • Connected via an HDMI eARC/ARC connection to a powered-on TV.
  • Connected via HDMI cables to the TV and a powered digital device, such as a cable set-top box, DVD/Blu-ray player, or game console.
  • Connected to the home network and audio is streamed to the soundbar via music streaming services.

7.2 Playback via TV Source

With the soundbar connected, you can play TV sound through it.

  1. Ensure your TV supports external speakers and that the TV’s speakers are muted. For more information, consult your TV’s owner’s manual.
  2. Ensure the soundbar is correctly connected to your TV (refer to "5.1 Connecting to Your TV and Digital Devices").
  3. To select TV as the source, press the [TV] button on the soundbar or remote control. "TV" will be displayed, indicating TV is selected as the signal source. The TV is the default signal source in factory settings.

Note: If the soundbar is connected to the TV via both an HDMI cable and an optical cable, the HDMI cable will be used for the connection.

7.2.1 TV Remote Control Setup

To use your TV remote for the soundbar as well, ensure your TV supports HDMI-CEC. If your TV is not HDMI-CEC compatible, follow the steps in "TV Remote Control Learning".

HDMI-CEC: If your TV supports HDMI-CEC, enable the functions as shown in your TV’s user manual. Your TV remote can then control the soundbar’s volume (+/-), mute/unmute, or power on/standby.

TV Remote Control Learning: Through IR learning, you can program the soundbar to accept infrared commands from your TV remote for simple operations.

  1. On the soundbar, press and hold the [Power] and [Volume Up] buttons until "LEARNING" is displayed. The soundbar enters TV remote control learning mode.
  2. Point the TV remote control at the soundbar. Follow the on-screen instructions to operate the TV remote control buttons. When one of the following is displayed on the soundbar: "POWER", "VOL+", "VOL-", or "MUTE", press the desired button on the TV remote. "DONE" will be displayed, indicating these commands have been memorized by the soundbar. The soundbar will return to the last selected signal source. To exit TV remote control learning mode, press and hold the [Power] and [Volume Up] buttons on the soundbar until "EXIT LEARNING" is displayed. Memorized functions will be discarded.

Note: The soundbar will automatically exit TV remote control learning mode if no action is taken for 30 seconds. Memorized functions will be discarded.

7.3 Playback from HDMI IN Source

If the soundbar is connected as instructed, the digital device can be used to play video on the TV and audio on the soundbar. Ensure the soundbar is correctly connected to your TV and digital device (refer to "5.1 Connecting to Your TV and Digital Devices"). Power on the digital device. The TV and soundbar will wake from standby and automatically switch to the input source. To select the HDMI IN signal source on the soundbar, press the [HDMI] button on the soundbar or remote control.

Note: Compatibility with all HDMI-CEC devices is not guaranteed.

7.4 Playback from a Bluetooth Source

The soundbar can play signals received via Bluetooth.

  1. To select a Bluetooth signal source, press the [Bluetooth] button on the soundbar or remote control.
  2. Ensure the soundbar is correctly connected to your Bluetooth device (refer to "5.2 Connecting to Your Bluetooth Device").
  3. Begin playback of the audio signal received via Bluetooth.
  4. Adjust the volume on the soundbar, remote control, or Bluetooth device.

7.5 Playback via Your Home Network

Notes:

  • The soundbar supports audio streaming, but not video.
  • When streaming music via Wi-Fi, music playback will pause on the currently connected device when you start playback on a second connected device.

Before you start, ensure:

  • Your Android or iOS device is connected to the same Wi-Fi network as the soundbar (refer to "5.3 Connecting to Your Home Network").

7.5.1 Playback with Google Cast

Google Cast streams audio from an Android or iOS device to the soundbar. On your Android or iOS device, launch the JBL One app and ensure you have enabled Google Cast. In a Google Cast-compatible app, play music, tap the [Cast] icon, and select the connected soundbar.

7.5.2 Playback via AirPlay

AirPlay can be used to stream audio from an iOS device to the soundbar. On your iOS device, swipe down from the top-right corner to enter Control Center. Tap [AirPlay] to select the connected soundbar, then start streaming audio from an app.

Access Your Presets with the [Moment] Button

  1. In the JBL One app, personalize the [Moment] feature.
  2. On the soundbar, press the [Moment] button on the remote control to access your personalized playlist and soundbar settings.

7.5.3 Playback via JBL One App

Using the JBL One app, stream audio from enabled music services to the soundbar. On your Android or iOS device, launch the JBL One app, search for available music streaming services to select music, and then start streaming music to the connected soundbar.

7.6 Multi-room Playback

Multi-room playback allows you to stream music from Android or iOS devices to multiple soundbars with Google Cast/AirPlay enabled.

7.6.1 Google Cast

  1. In the Google Home app, connect multiple Google Cast-compatible soundbars to the same network, choose rooms, and create groups if necessary.
  2. Run a Google Cast-compatible app on your smartphone or tablet.
  3. Play music. Press [Cast] and select the speaker group.

Notes:

  • To create a multi-room speaker group in the Google Home app, ensure all soundbars are connected to the same home network and you are using the same Google login account. Refer to the Google Home app for more information.
  • Depending on local network capacity, you can stream to up to six Google Cast-enabled soundbars.

7.6.2 AirPlay

  1. Enter Control Center on an iOS device.
  2. Tap [AirPlay] to select among the connected speakers as needed.
  3. Start streaming from an app.

8. Advanced Features

8.1 Sound Settings (Audio Synchronization)

The synchronization function adjusts audio and video timing to eliminate sync errors.

  1. On the remote control, press and hold the [TV] button for more than three seconds, then press [+]. "SYNC" will be displayed.
  2. Within five seconds, press [+] or [-] on the remote control to adjust audio and video synchronization. The audio synchronization timing will be displayed.

Note: Audio synchronization can also be adjusted via the JBL One app.

8.2 Factory Reset

To restore factory settings, press and hold the [Power], [Volume Up], and [Bluetooth] buttons for more than 5 seconds. "RESET" will be displayed. When factory settings are restored, the soundbar will restart automatically.

8.3 Software Update

Connect the soundbar to your home network. Online updates will be performed automatically when they become available.

  • "WAIT": Software update in progress.
  • "DONE": Software updated.

9. Reconnecting the Subwoofer

The soundbar and subwoofer come factory-paired. When powered on, they connect automatically. However, in some cases, re-pairing may be necessary.

To enter subwoofer pairing mode:

  1. On the subwoofer’s rear panel, press and hold the [Pairing] button until the LED starts flashing rapidly white.
  2. To put the soundbar into pairing mode with the subwoofer, press and hold the [Volume Up] / [BASS] buttons on the remote control for more than three seconds, then press the [Bluetooth] button.

"SUB PAIRING": The subwoofer is ready for pairing.

"SUB PAIRED": The subwoofer is connected.

Note: If pairing is not completed within three minutes, the subwoofer will exit pairing mode and enter standby. The LED will change from rapidly flashing white to off. To return to pairing mode, press the [Pairing] button.

10. Product Specifications

CategorySpecification
General SpecificationsModel: BAR 500MK2 (soundbar), BAR 500MK2 SUB (subwoofer)
Sound System5.1 Channel
Power Source100 - 240 V AC, ~ 50/60 Hz
Total Speaker Power (RMS @THD 1%)375 W
Soundbar Power (RMS @THD 1%)225 W
Subwoofer Power (RMS @THD 1%)150 W
Soundbar Transducers5 x 42 x 80 mm racetrack drivers and 4 x 20 mm (0.75") tweeters
Subwoofer Transducer260 mm (10")
Standby Power (Network Connected)<2.0 W
Operating Temperature0 °C - 45 °C
HDMI SpecificationsHDMI Video Inputs: 1
HDMI Video Outputs (with Enhanced Audio Return Channel, eARC)1
HDMI HDCP Version2.3
HDR PassthroughHDR10+, Dolby Vision
Audio SpecificationFrequency Response: 40 Hz - 20 kHz (-6 dB)
Audio InputsOptical, Bluetooth, USB (USB audio input available on US models only. For other models, USB is for service only.)
USB Specification (Audio input on US models only)USB Port: Type A
USB Current5 V DC, 0.5 A
Supported File Formatsmp3
MP3 CodecMPEG 1 Layer 2/3, MPEG 2 Layer 3, MPEG 2.5 Layer 3
MP3 Sampling Rate16 - 48 kHz
MP3 Bit Rate80 - 320 kbps
Wireless Connection SpecificationsBluetooth Version: v5.3
Bluetooth ProfilesA2DP v1.3, AVRCP v1.5
Bluetooth Transmitter Frequency Range2400 MHz - 2483.5 MHz
Bluetooth Transmission Power<15 dBm (EIRP)
Wi-Fi NetworkIEEE 802.11 a/b/g/n/ac/ax (2.4 GHz / 5 GHz)
Wi-Fi 2.4G Transmitter Frequency Range2412 - 2472 MHz (2.4 GHz ISM Band, USA 11 channels, Europe and others 13 channels)
Wi-Fi 2.4G Transmitter Power<20 dBm (EIRP)
Wi-Fi 2.4G Transmitter Frequency Range2406 - 2474 MHz
Wi-Fi 2.4G Transmitter Power<10 dBm (EIRP)
Wi-Fi 5G Transmitter Frequency Range5.15 - 5.35 GHz, 5.470 - 5.725 GHz, 5.725 - 5.825 GHz
Wi-Fi 5G Transmitter Power5.15 - 5.25 GHz <23 dBm, 5.25 - 5.35 GHz and 5.470 - 5.725 GHz <20 dBm, 5.725 - 5.825 GHz <14 dBm (EIRP)
Note on 5G Wi-FiThe 5.6 - 5.64 GHz band will be deactivated when shipped to Australia/New Zealand.
DimensionsSoundbar Dimensions (W x H x D): 940 x 50.5 x 104 mm / 37" x 2.0" x 4.1"
Subwoofer Dimensions (W x H x D)325 x 400 x 325 mm / 12.8" x 15.7" x 12.8"
Soundbar Weight2.9 kg / 6.5 lb
Subwoofer Weight8.1 kg / 17.8 lb
Packaging Dimensions (W x H x D)1020 x 395 x 490 mm / 40.2" x 15.6" x 19.3"
Packaging Weight18.0 kg / 39.68 lb (EMEA/UK/AU/NZ); 15.86 kg / 34.97 lb (others)

11. Troubleshooting

Never attempt to repair this product yourself. If you encounter any problems while using the product, check the following points before calling technical support.

System

  • Unit does not turn on: Check if the power cord is plugged into the outlet and the soundbar.
  • Soundbar does not respond when buttons are pressed: Restore the soundbar to factory settings (refer to "8.2 Factory Reset").

Sound

  • Soundbar produces no sound: Check if the sound is muted. Select the correct audio input on the remote control. Connect the soundbar to a TV or other signal source correctly. Restore the soundbar to factory settings (refer to "8.2 Factory Reset").
  • Sound is distorted or has echoes: If using a TV as the soundbar’s signal source, check if the TV is muted or its speakers are turned off.
  • Audio and video are out of sync: Enable the audio synchronization function to synchronize audio and video (refer to "8.1 Sound Settings (Audio Synchronization)").
  • Dolby Atmos does not produce height effects: If your TV is only HDMI ARC compatible, ensure your digital device is connected to the soundbar via the HDMI/HDMI IN connector (refer to "5.1.2 TV (HDMI ARC)"). Enjoy Dolby Atmos sound effects when watching movies with TV/HDMI audio signals. Dolby Atmos is not compatible with audio streaming via Bluetooth or streaming apps (with Google Cast or AirPlay enabled).

Bluetooth

  • Device cannot connect to soundbar: Check if the device supports Bluetooth. If the soundbar was previously paired with another Bluetooth device, restart Bluetooth (refer to "5.2.3 Connecting with Another Bluetooth Device"). If your Bluetooth device has been paired with the soundbar before, restart Bluetooth on the soundbar, unpair the soundbar on the Bluetooth device, and then pair the Bluetooth device with the soundbar again (refer to "5.2.3 Connecting with Another Bluetooth Device").
  • Bluetooth device produces low-quality sound: Poor Bluetooth reception. Move the signal source closer to the soundbar and remove any obstacles between the signal source and the soundbar.
  • Bluetooth device connects and disconnects repeatedly: Poor Bluetooth reception. Move the signal source closer to the soundbar and remove any obstacles between the signal source and the soundbar.

Wi-Fi

  • Failed to connect to Wi-Fi: Check if Wi-Fi is turned on. Verify that the correct network is selected and the password is correct. Check if the router or modem is powered on and within range. Check router settings for WPA2 or auto security options. Ensure the soundbar is connected to the same wireless network as your smartphone or tablet. If you have trouble configuring Wi-Fi, press and hold the [Volume Up] and [Volume Down] buttons on the soundbar until "SETUP WIFI" is displayed.

Playback

  • AirPlay could not find the soundbar as an AirPlay speaker for music streaming: On your Apple device, update the software to the latest version: iOS 13.4 and later, macOS 10.15.4 and later, or tvOS 14.3. Ensure your Apple device is connected to the same network as the soundbar. For a PC running iTunes for Windows, you can stream music from your PC to the soundbar via Bluetooth.
  • Music playback does not work correctly when the sound source switches from Bluetooth to Google Cast or AirPlay: The quality of transmission and sound depends on the capacity and coverage of the network used to connect the soundbar to signal sources like phones, tablets, and computers.
  • Music playback will not resume when the sound source switches from Bluetooth to TV / HDMI IN and then back to Bluetooth: Bluetooth signal playback will be interrupted when the sound source changes from Bluetooth to TV / HDMI IN. Upon returning to the Bluetooth source, restart playback on the Bluetooth device.

Remote Control

  • Remote control does not work: Check if the batteries are depleted. If so, replace them with new batteries. Move the remote control closer to the soundbar and point it in the correct direction.
  • TV remote control learning failed: Check if the TV remote control works via infrared. IR learning is not supported by a Bluetooth TV remote control.

12. Trademarks

Bluetooth®

The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by HARMAN International Industries, Incorporated is under license. Other trademarks and trade names are those of their respective owners.

HDMI™

The terms HDMI, HDMI High-Definition Multimedia Interface, HDMI trade dress and the HDMI Logos are trademarks or registered trademarks of HDMI Licensing Administrator, Inc.

Wi-Fi CERTIFIED™

The Wi-Fi CERTIFIED™ Logo is a registered trademark of Wi-Fi Alliance®.

Compatible with Dolby Vision and Dolby Atmos

Dolby, Dolby Vision, Dolby Atmos, and the double-D symbol are registered trademarks of Dolby Laboratories Licensing Corporation. Manufactured under license from Dolby Laboratories. Confidential unpublished works. Copyright © 2012–2024 Dolby Laboratories. All rights reserved.

Spotify

Use your phone, tablet, or computer as a remote control for Spotify. Go to spotify.com/connect to learn how. The Spotify Software is subject to third-party licenses found here: https://www.spotify.com/connect/third-party-licenses.

Roon Ready

Being Roon Ready means that HARMAN uses Roon streaming technology for an incredible user interface, simple setup, rock-solid daily reliability, and the highest levels of audio performance, without compromise.

DTS:X™ and DTS Virtual:X™

Manufactured under license from DTS, Inc. and/or its affiliates. For patents, see https://xperi.com/dts-patents/. DTS, the DTS logo, DTS:X, the DTS:X logo, Virtual:X, and the DTS Virtual:X logo are trademarks or registered trademarks of DTS, Inc. and/or its affiliates in the U.S. and/or other countries. © DTS, Inc. and/or its affiliates. All rights reserved.

Works with Samsung SmartThings

Works with Google Home

Works with Google Cast

Google, Android, Google Home, Google Cast, and other marks are trademarks of Google LLC. Google Assistant is not available in certain languages and countries. Availability and performance of certain features, services, and applications are device and network dependent and may not be available in all areas.

Works with Apple AirPlay

Use of the "Works with Apple" badge means that an accessory has been designed to work specifically with the technology identified in the badge and has been certified by the developer to meet Apple performance standards. Apple, and AirPlay are trademarks of Apple Inc., registered in the U.S. and other countries and regions. To use AirPlay with JBL Bar 500MK2, the latest version of iOS, iPadOS, or macOS is recommended.

13. Open Source License Notice

This product contains open-source software licensed under the terms of the GPL license. For your convenience, the source code and relevant compilation instructions are also available at: https://harman-webpages.s3.amazonaws.com/Harman_One_OS_C_package_license_list.htm.

If necessary, please contact us at the address below:

Harman Deutschland GmbH
ATT: Open Source, Gregor Krapf-Gunther, Parkring 3
85748 Garching bei Munchen, Germany

Or via email at OpenSourceSupport@Harman.com to resolve questions regarding the open-source software included in the product.

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HA JBL Bar 500MK2 OM Global PT-BR V6

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