Mellerware ORION II STEAM IRON

Mellerware Warranty Information

3-Year Warranty Program

Mellerware offers up to a 3-year warranty on its products, comprising:

• 1 Year Retail Warranty
• 1 Year Extended Online Warranty Registration
• 1 Year Additional Extended Communication Opt-In Warranty

Online Warranty Registration

Register your product online to take advantage of extended warranty options and secure storage of your receipt. This process ensures you can make a valid claim and enjoy up to 3 years of warranty coverage.

How to Register:

For Desktop/Laptop:

1. Open your internet browser and visit www.mellerware.co.za or www.creativehousewares.co.za.
2. Click on the "Register" link and create your username and password.
3. Click "Register your Warranty" and follow the easy instructions.
4. Scan and upload your receipt.

For Smartphone/Tablet:

Follow the same steps as above using your mobile device's browser.

Added Benefits for Registered Users:

• Discount voucher on product warranty registration
• Incentives and Competitions for registered users
• New recipes or ideas for your products
• Information on new product developments
• Special offers on promotional items

General Warranty Conditions:

• Please retain your original receipt as proof of purchase.
• For refund or exchange, the product must be complete with all accessories, parts, and packaging. Missing parts may void the warranty.
• Check for any transport damage upon receipt and return to the store immediately if damaged. Do not use a damaged product.
• Any alteration made to the appliance will void the warranty.
• The product is designed for normal domestic household use. Failure to read and comply with instructions for use, cleaning, and maintenance will void the warranty.
• Abuse, negligent, improper, or accidental use or care will void the warranty.
• Any attempted repair or replacement of unauthorized parts will void the warranty. Contact an authorized service center for service requirements.
• The warranty on replaced products is from the original date of purchase.
• All repairs carry a 3-month warranty.
• Mellerware will attempt to conduct repairs within a reasonable time but cannot be held responsible for circumstances beyond its control.
• This warranty does not apply to glass components, filters, consumables, and other parts subject to fair wear and tear.

Repairs Out of Warranty Period:

Service is available for repairs outside the warranty period. All transport/postage, spares, and labor costs will be for the customer's account. Chargeable repairs require written acceptance of the quote. Repairs carry a 3-month warranty from the date of repair.

Customer Care Contact:

Phone: 086 111 5006

Email: help@chwsa.co.za

WhatsApp: +27 63 014 0457

Operating Hours: Monday to Friday, 08:00 - 15:00 (excluding public holidays). The company is normally closed for 2 weeks around Christmas and New Year.

Please send all products to one of the listed service centers.

Instructions for Use

Parts Description

• 1. Handle
• 2. Water inlet
• 3. Water tank
• 4. Temperature selection switch
• 5. Steam control / Self-cleaning lever
• 6. Spray button
• 7. Burst of steam button
• 8. Operation indicator light
• 9. Non-stick soleplate
• 10. Support base / cable reel
• 11. 360° Swivel cord

Safety Advice and Warnings

2.1. Use or Working Environment

• Keep the working area clean and well lit. Cluttered and dark areas invite accidents.
• Use the appliance in a well-ventilated area.
• Do not place the appliance on hot surfaces, such as cooking plates, gas burners, ovens or similar items.
• Keep children and bystanders away when using this appliance surface and away from other heat sources and contact with water.
• Place the appliance on a horizontal, flat, stable surface and away from other heat sources and contact with water.
• Keep the appliance away from flammable material such as textiles, curtains, cupboards or paper, etc.
• Do not place flammable material near the appliance.
• Do not use the appliance in association with a programmer, timer or other device that automatically switches it on.
• Do not use the appliance if the cable or plug is damaged.
• Ensure that the voltage indicated on the rating label matches the mains power supply voltage before plugging in the appliance.
• Connect the appliance to the mains power supply with an earth socket withstanding a minimum of 10 amperes.
• The appliance’s plug must fit into the mains power supply socket properly. Do not alter the plug.
• If using a multi-plug, check ratings carefully as the current used by several appliances could easily exceed the rating of the multi-plug.
• If any of the appliance casings breaks, immediately disconnect the appliance from the mains power supply to prevent the possibility of an electric shock.
• Do not use the appliance if it has fallen on the floor or if there are visible signs of damage.
• Do not force the power cord. Never use the power cord to lift up, carry or unplug the appliance.
• Do not wrap the power cord around the appliance.
• Do not clip or crease the power cord.
• Do not allow the power cord to hang or to come into contact with the hot surfaces of the appliance.
• Check the state of the power cord. Damaged or tangled cables increase the risk of electric shock.
• The appliance is not suitable for outdoor use.
• Power cord should be regularly examined for signs of damage, and if the cord is damaged, the appliance must not be used.
• Do not touch the plug with wet hands.

2.2. Personal Safety

• CAUTION: Do not leave the appliance unattended during use as there is a risk of an accident.
• Do not touch the heating parts of the appliance, as it may cause serious injury.
• This appliance is only for domestic use, not for industrial or professional use. It is not intended to be used by guests in hospitality environments.
• This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction by a person responsible for their safety.
• This appliance is not a toy. Children should be supervised to ensure that they do not play with the appliance.
• Do not touch metal parts of the iron while it is in use, as it may cause serious burns.
• The temperature of the accessible surfaces may be high when the appliance is in use.

2.3. Use and Care

• Fully unroll the appliance’s power cable before each use.
• Do not use the appliance if the parts or accessories are not properly fitted.
• Do not turn the appliance over while it is in use or connected to the mains power supply.
• Unplug the appliance from the mains power supply when not in use and before undertaking any cleaning task.
• This appliance should be stored out of reach of children.
• Do not store the appliance if it is still hot.
• Never leave the appliance unattended when in use and keep out of the reach of children.
• If for some reason, the appliance were to catch fire, disconnect the appliance from the mains power supply and DO NOT USE WATER TO PUT THE FIRE OUT.
• To keep the non-stick treatment in good condition, do not use metal or pointed utensils on it.
• Respect the MAX level indicator.
• Unplug the appliance from the mains before refilling the water tank.
• To ensure the iron functions correctly, keep the iron face smooth and do not hit it against metallic objects (e.g., the ironing board, buttons, zips).
• The use of distilled water is recommended, especially if the water in your area contains any type of grit or is “hard” (contains calcium or magnesium).
• The water fill-up opening must not be left open while the iron is being used.

2.4. Service

• Make sure that the appliance is serviced only by a suitably qualified technician, and that only original spare parts or accessories are used.
• If the power cord is damaged, the manufacturer or its service agent, or similarly qualified person must replace it to avoid a hazard.
• Any misuse or failure to follow the instructions for use renders the guarantee and the manufacturer’s liability null and void.

3. Instructions for Use

3.1. Before Use

• Remove the appliance’s protective film (if applicable).
• Before using the product for the first time, clean it as described in the cleaning section.
• A light smoke may be detected the first time the appliance is used.

3.2. Filling with Water

• Unplug the iron before filling the water tank.
• Hold the iron in a horizontal position.
• Slowly pour water through the water inlet.
• Do not fill past the “MAX” mark on the water tank.
• Note: Your iron is designed to use tap water; however, if the water is very hard, it is advisable to use distilled water. The water tank should be emptied after each use.

3.3. Use

• Always check whether a label with ironing instructions is attached to the clothing article to be ironed. Follow these instructions in all cases.
• Turn the temperature control dial to set the appropriate temperature indicated in ironing instructions or on the fabric label.
• Insert the plug into the wall socket. The indicator light will illuminate.
• When the indicator light switches off, you may start ironing.
• CAUTION: Iron from low temperature first, then move to high temperature fabrics. If you need to iron at a low temperature after using a high temperature, wait for the pilot light to illuminate again, or you will burn your clothes onto the iron. This will void the warranty.

3.4. Dry Ironing

• Make sure the temperature selection knob is at the lowest level.
• Set the iron on the support base on a steady, firm surface.
• Plug the appliance into the electrical power supply and turn the temperature selection knob to the desired level; the ready indicator light will turn on.
• Once the light turns off, you may start ironing.
• When you have finished, turn the temperature knob back to the lowest level, unplug from the electrical power supply, and wait until the appliance cools down completely before storing it.
• IMPORTANT: If the iron contains water inside the tank and you prefer dry ironing, move the steam control lever to the “0” position.

3.5. Steam Ironing

• Make sure the appliance is unplugged from the electric power supply, then fill up the water tank. Ensure not to overfill the tank.
• Ensure the temperature selection knob is at the lowest level before plugging in the appliance.
• Set the iron on its support base on a steady and firm surface.
• Plug in the iron and set the steam control lever to the medium level.
• Turn the temperature selection knob to the desired level suited for steam generation; the ready indicator light should turn on.
• Once the light turns off, you may start ironing on a steady and firm surface.
• IMPORTANT: It is important to let the light turn off after reaching the optimal temperature, otherwise the appliance may experience leakage.
• Once you have finished its use, turn the temperature selection knob back to the lowest, unplug the appliance from the electrical power supply, and make sure to wait until it cools down completely before storing it.
• IN ORDER TO STEAM IRON, HIGH TEMPERATURES SHOULD BE SELECTED AT THE TEMPERATURE INDICATOR KNOB.

3.6. Spray

Spraying garments helps smooth out wrinkles to make ironing easier. Point the tip of the iron where you want to spray the water and press the spray button. Iron the garment as usual. To use this function, it will be necessary to fill the water tank.

3.7. Burst of Steam

Steam ironing reduces ironing time and takes care of the appliance. Press the burst of steam button. Wait a few seconds until the steam penetrates the fibres of the garment before pushing the button again. For optimum steam quality, do not apply more than three successive bursts. The spray button has to be pressed repeatedly to release the first spray.

3.8. Vertical Ironing

It is possible to iron hanging curtains, items of clothing on their own hanger, etc. Select the iron’s maximum temperature by turning the iron’s temperature regulator clockwise. Iron from top to bottom while pressing the steam control button. Important: for cotton and linen, it is recommended to put the base of the iron in contact with the material. For other more delicate fabrics, it is recommended to keep the base a few centimeters away.

3.9. Self-cleaning

It is important to self-clean the appliance at least once a month to remove calcium and any built-up minerals inside the iron. Fill the water tank to its maximum level. Place the iron in an upright position, plug into the mains, and select the maximum temperature. Leave the appliance to heat up until the indicator light turns off. Unplug the appliance and place it in the sink. Let the water flow out through the steam vents in the base, while lightly shaking the appliance. Release the button after a minute or when the tank becomes empty. Leave the iron in the upright position until it has cooled.

3.10. How to Deal with Scale Build-up

• For the appliance to work correctly, it should be kept free of lime scale or magnesium incrustations caused by the use of hard water.
• To prevent this kind of problem, we recommend the use of water with low lime or magnesium mineralization.
• Homemade solutions are not recommended for descaling this appliance, such as vinegar.

4. Cleaning

• Disconnect the appliance from the mains power supply and allow it to cool completely before undertaking any cleaning task.
• Clean the outer parts of the appliance with a damp cloth with a few drops of washing-up liquid and then dry. CAUTION! Do not immerse electrical parts of the appliance in any liquid.
• Do not use solvents, or products with an acid or base pH such as bleach, or abrasive products, for cleaning the appliance.
• Never submerge the appliance in water or any other liquid or place it under running water.

5. Storage

• Make sure to turn off the iron by setting the temperature selection knob to the lowest level.
• Set the iron in a vertical position on top of its base support and let it cool itself completely. Make sure to empty the water tank.
• Roll the power cord gently around its base support and store the product in a dry and cool place, away from direct sunlight.

6. Anomalies and Repair

• Take the appliance to an authorized support center if the product is damaged or other problems arise.
• If the power cord is damaged, it must be replaced by the manufacturer or its service agent, or a similarly qualified person to avoid a hazard.

7. Recycling

These electrical products, cables, batteries, packaging, and the manual should not be mixed with general household waste. For proper recycling, please take these products to your nearest Creative Housewares office where they will be accepted for recycling free of charge. Alternatively, please contact your local authority or household waste disposal service for further details of your nearest designated collection point. Correct product disposal saves resources and prevents negative effects on human health and the environment.

Ironing Label Guide