Philips Evnia 27M2N3800A Monitor User Manual

1. Important

This electronic user's guide is intended for anyone who uses the Philips monitor. Take time to read this user manual before you use your monitor. It contains important information and notes regarding the operation of your monitor.

The Philips guarantee applies provided that the product is handled for its intended use, by its operating instructions, and accompanied by the presentation of the original invoice or cash receipt that indicates the date of purchase, dealer's name and model, and production number of the product.

1.1 Safety precautions and maintenance

⚠ Warnings The use of controls, adjustments, or procedures other than those specified in this document may result in exposure to shock, electrical hazards, and/or mechanical hazards.

Read and follow these instructions when connecting and using your monitor.

Excessive sound pressure from earphones and headphones can cause hearing loss. Adjustment of the equalizer to maximum capacity increases the earphones and headphones output voltage; thereby increasing the sound pressure level.

Operation

• Please keep the monitor out of direct sunlight. Lengthy exposure to this type of environment may result in discoloration and damage to the monitor.
• Keep the display away from oil. Oil may damage the plastic cover of the display and void the warranty.
• Remove any object that could fall into ventilation holes or prevent proper cooling of the monitor's electronics.
• Do not block the ventilation holes in the cabinet.
• When positioning the monitor, make sure the power plug and outlet are easily accessible.
• If turning off the monitor by detaching the power cable or DC power cord, wait for 6 seconds before attaching the power cable or DC power cord before returning to normal operation.
• Please use the approved power cord provided by Philips all the times. If your power cord is missing, please contact your local service center. (Please refer to the Service contact information located in the Important information manual.)
• Operate under the specified power supply. Use of incorrect voltage will cause malfunction and may cause fire or electric shock.
• Protect the cable. Do not pull or bend the power cable and signal cable. Do not place the monitor or any other heavy objects on the cables. If damaged, the cables may cause fire or electric shock.
• Do not subject the monitor to severe vibration or high-impact conditions during operation.
• To avoid potential damage, like the panel peeling from the bezel, ensure that the monitor does not tilt downward by more than -5 degrees. If the -5 degree downward tilt angle maximum is exceeded, the monitor damage will not be covered under warranty.
• Do not knock or drop the monitor during operation and/or transportation.
• Excessive usage of the monitor can cause eye discomfort. It's recommended to take shorter breaks more often at your workstation than longer breaks and less often. For example, a 5-10 minute break after 50-60-minute continuous screen use is likely to be better than a 15-minute break every two hours. Prevent eye strain while using the screen for a constant period by:
• Looking at something varying distances after a long period of focusing on the screen.
• Conscious Blinking while you work.
• Gently closing and rolling your eyes to relax.
• Reposition your screen to the appropriate height and angle.
• Adjust the brightness and contrast to an appropriate level.
• Adjust the environment lighting similar to that of your screen brightness. Avoid fluorescent lighting and surfaces that don't reflect too much light.
• Seeing a doctor if your symptoms worsen.

Maintenance

• To protect your monitor from possible damage, do not put excessive pressure on the LCD panel. When moving your monitor, grasp the frame to lift; do not lift the monitor by placing your hand or fingers on the LCD panel.
• Oil-based cleaning solutions may damage the plastic parts and void the warranty.
• Unplug the monitor if you are not going to use it for an extensive period.
• Unplug the monitor if you need to clean it with a slightly damp cloth. The screen may be wiped with a dry cloth when the power is off. However, never use organic solvents, such as alcohol or ammonia-based liquids.
• To avoid the risk of shock or permanent damage to the set, do not expose the monitor to dust, rain, water, or excessive moisture.
• If your monitor gets wet, wipe it with a dry cloth as soon as possible.
• If a foreign substance or water gets in your monitor, please turn the power off immediately and disconnect the power cord. Then, if damaged, send it to the maintenance center.
• Do not store or use the monitor in locations exposed to heat, direct sunlight, or extreme cold.
• To maintain the best performance of your monitor and use it for a longer lifetime, please use the monitor in a location that falls within the following temperature and humidity ranges:
• Temperature: 0°C~40°C (32°F~104°F)
• Humidity: 20% RH~80% RH

Important information for Burn-in/ Ghost image

• Please always turn on the Screen Saver and Pixel Orbiting functions from the On Screen Display (OSD) menu. For additional information, please refer to Chapter 8 on Screen Maintenance.
• "Burn-in", "after-imaging", or "ghost imaging" is a well-known phenomenon in LCD panel technology. In most cases, the "burn-in", "after-imaging" or "ghost imaging" will disappear gradually over some time after the power has been switched off.

⚠ Warning It is highly recommended that you always turn on the Screen Saver and Pixel Orbiting function from On Screen Display (OSD) menu in order to best protect the screen.

Service

• The casing cover should be opened only by qualified service personnel.
• If there is any need for any document for repair or integration, please contact your local service center. (You can refer to the service contact information listed in the important information manual.)
• For transportation information, please refer to "Technical Specifications".
• Do not leave your monitor in a car under direct sunlight.

ⓘ Note Consult a service technician if the monitor does not operate normally or you are not sure what procedure to take when the operating instructions given in this manual.

1.2 Notational Descriptions

The following subsections describe the notational conventions used in this document.

Notes, Cautions, and Warnings

Throughout this guide, blocks of text may be accompanied by an icon and printed in bold or italic type. These blocks contain notes, cautions, and/or warnings.

They are used as follows:

ⓘ Note This icon indicates important information and tips that help you make better use of your computer system.

⚠ Caution This icon indicates information that tells you how to avoid either potential damage to the hardware or loss of data.

⚠ Warning This icon indicates the potential for bodily harm and tells you how to avoid the problem.

Some warnings may appear in alternate formats and may not be accompanied by an icon. In such cases, the specific presentation of the warning is mandated by the relevant regulatory mechanism.

1.3 Disposal of product and packing material

Waste Electrical and Electronic Equipment-WEEE

This marking on the product or its packaging illustrates that, under European Directive 2012/19/EU governing used electrical and electronic appliances, this product may not be disposed with normal household waste. You are responsible for the disposal of this equipment through a designated waste electrical and electronic equipment collection. To determine the locations for dropping off such waste, contact your local government office, the waste disposal organization that serves your household, or the store at which you purchased the product.

Your new monitor contains materials that can be recycled and reused. Specialized companies can recycle your product to increase the number of reusable materials and minimize the amount to be disposed of.

All redundant packing material has been omitted. We have done our utmost to make the packaging easily separable into mono materials.

Please find out about the local regulations on how to dispose of your old monitor and packing from your sales representative.

Taking back/Recycling Information for Customers

Philips establishes technically and economically viable objectives to optimize the environmental performance of the organization's products, services, and activities.

From the planning, design, and production stages, Philips emphasizes the importance of making products that can easily be recycled. At Philips, end-of-life management primarily entails participation in national take-back initiatives and recycling programs whenever possible, preferably in cooperation with competitors, which recycle all materials (products and related packaging material) following all Environmental Laws and taking back programs with the contractor company.

Your display is manufactured with high-quality materials and components which can be recycled and reused.

To learn more about our recycling program please visit: www.philips.com/a-w/about/sustainability.html

2. Setting up the monitor

2.1 Installation

Package contents

The package typically includes the monitor, a quick start guide, power cable, HDMI cable, and DisplayPort cable. Specific contents may vary by region.

Install the base

1. Place the monitor face down on a smooth surface. Pay attention not to scratch or damage the screen.
2. Hold the stand with both hands. Gently attach the base to the stand. Use your fingers to tighten the screw located at the bottom of the base, and secure the base to the stand tightly. Gently attach the stand to the VESA mount area until the latch locks the stand.

⚠ Caution Place the monitor face down on a smooth surface. Pay attention not to scratch or damage the screen.

Connecting to your PC

Connect the monitor to your PC using the provided cables. The monitor features multiple input options including HDMI and DisplayPort. Ensure the power cord is connected securely to the monitor and a power outlet. The monitor also includes a headphone hook for convenient headset storage.

Connections:

• 1: AC power input
• 2: HDMI 1 input
• 3: HDMI 2 input
• 4: DisplayPort input
• 5: Audio Out
• 6: Kensington anti-theft lock

Connect to PC Steps:

1. Connect the power cord to the back of the monitor firmly.
2. Turn off your computer and unplug its power cable.
3. Connect the monitor signal cable to the video connector on the back of your computer.
4. Plug the power cord of your computer and your monitor into a nearby outlet.
5. Turn on your computer and monitor. If the monitor displays an image, installation is complete.

ⓘ Note The headphone holder is securely integrated with the monitor stand and is specifically designed for headset storage. Please note that excessive pulling/dragging on the hook, which effectively goes beyond its intended use, may result in damage.

2.2 Operating the monitor

Description of the control buttons

• Button 1: Press to switch power on. Press more than 3 seconds to switch power off.
• Button 2: Access the OSD menu.
• Button 3: Confirm the OSD adjustment.
• Button 4: Adjust the Dual Resolution.
• Button 5: Adjust the OSD menu. Change the signal input source. Adjust the OSD menu.
• SmartImage Game menu: There are multiple selections: Standard, FPS, Racing, RTS, Movie, LowBlue Mode, EasyRead, Economy, Smartuniformity, Game1 and Game2.
• HDR Menu: When the monitor receives HDR signal, SmartImage will show the HDR menu. There are multiple selections in this menu: HDR Game, HDR Movie, HDR Vivid, DisplayHDR 400, Personal, and Off.
• Return to previous OSD level.

Description of the On-Screen Display (OSD)

On-Screen Display (OSD) is a feature in all Philips LED monitors. It allows an end user to adjust screen performance or select functions of the monitors directly through an on-screen instruction window. A user-friendly OSD interface is shown below.

Basic and simple instructions on the control keys: To access the OSD menu on this Philips display, use the single toggle button located on the rear side of the display. The single button operates like a joystick. To move the cursor, toggle the button in four directions. Press the button to select the desired option.

The OSD Menu Structure

Below is an overview of the On-Screen Display structure, which can be used as a reference for adjustments.

2.3 Remove the Base Assembly for VESA Mounting

Before disassembling the monitor base, follow these instructions to avoid damage or injury.

1. Place the monitor face down on a smooth surface, taking care not to scratch or damage the screen. Then lift the monitor stand.
2. While keeping the release button pressed, tilt the stand and slide it out.

ⓘ Note This monitor accepts a 100mm x 100mm VESA-Compliant mounting interface. VESA Mounting Screw M4. Always contact the manufacturer for wall-mount installation.

⚠ Warning To avoid potential screen damage, such as panel peeling, ensure that the monitor does not tilt downward by more than -5 degrees. Do not press the screen while adjusting the angle of the monitor. Grasp only the bezel.

2.4 MultiView

What is it?

MultiView enables active variety to connect and view, allowing you to work with multiple devices like a PC and Notebook side-by-side simultaneously, making complex multitasking work easier.

Why do I need it?

With the ultra-high-resolution Philips MultiView display, you can comfortably experience a world of connectivity in the office or at home. This display allows you to enjoy multiple content sources on one screen. For example, you can monitor a live news video feed with audio in a small window while working on a document, or edit an Excel file from your Ultrabook while accessing files from a desktop via a company intranet.

How to enable MultiView by OSD menu?

1. Toggle to the right to enter the OSD Menu Screen.
2. Toggle left or right to select the main menu [System], then toggle down to confirm.
3. Toggle up or down to select [PIP / PBP], then toggle right to confirm.
4. Toggle up or down to select [PIP / PBP Mode], then toggle right.
5. Toggle up or down to select [PIP] or [PBP], then toggle right to confirm your selection.
6. You can now move backward to set the [PIP / PBP Input], [PIP Size], [PIP Position], or [Swap].
7. Toggle to the right to confirm your selection.

MultiView in OSD menu

• PIP / PBP Mode: There are two modes for MultiView: [PIP] (Picture in Picture) and [PBP] (Picture by Picture).
• [PIP]: Picture in Picture Opens a sub-window of another signal source.
• [PBP]: Picture by Picture Opens sub-windows side-by-side of other signal sources.

ⓘ Note The black strip located on the top and the bottom of the screen is for measuring the correct aspect ratio when in PBP mode. If you expect to see full-screen, adjust your device's resolutions to match the monitor's native resolution to avoid black strips. It is important to note that analog signals are not supported on full screen in PBP mode.

• PIP / PBP Input: Choose from [HDMI 1], [HDMI 2], [DisplayPort] as the sub-display source.
• PIP Size: When PIP is activated, choose from [Small], [Middle], and [Large].
• PIP Position: When PIP is activated, choose from four sub-window positions: Top-Left, Top-Right, Bottom-Left, Bottom-Right.
• Swap: Swaps the main picture source and the sub-picture source.
• Off: Stops the MultiView function.

ⓘ Note When you activate the SWAP function, the video and its audio source will swap at the same time.

3. Image Optimization

3.1 SmartImage

What is it?

SmartImage provides presets that optimize display for different types of content, dynamically adjusting brightness, contrast, color, and sharpness in real-time. Whether you're working with text applications, displaying images, or watching a video, Philips SmartImage delivers great monitor performance.

Why do I need it?

It is ideal to have a monitor that delivers an optimized display of all your favorite types of content. Our SmartImage software dynamically adjusts brightness, contrast, color, and sharpness in real-time to enhance your monitor viewing experience.

How does it work?

SmartImage is an exclusive, leading-edge Philips technology that analyzes the content displayed on your screen. Based on the scenario you select, SmartImage dynamically enhances the contrast, color saturation, and sharpness of images to enhance the contents being displayed – all in real time by the press of a single button.

How to enable SmartImage?

1. Toggle to the left to launch the SmartImage on-screen display.
2. Toggle up or down to select between the SmartImage modes.
3. The SmartImage on-screen display will remain on screen for 5 seconds, or you can toggle left to confirm.

There are multiple selections: Standard, FPS, Racing, RTS, Movie, LowBlue Mode, EasyRead, Economy, Smartuniformity, Gamer1 and Gamer2.

• Standard: Enhances text and dampens brightness to increase readability and reduce eye strain. This mode significantly enhances readability and productivity when working with spreadsheets, PDF files, scanned articles, or other similar office applications.
• FPS: For playing FPS (First Person Shooters) games. Improves dark theme black level details.
• Racing: For playing Racing games. Provides the fastest response time and high color saturation.
• RTS: For playing RTS (Real Time Strategy) games, a user-selected portion can be highlighted for RTS games (through SmartFrame). The picture quality can be adjusted for the highlighted portion.
• Movie: Ramped up luminance, deepened color saturation, dynamic contrast, and razor sharpness display every detail in darker areas of your videos without experiencing color washout.
• LowBlue Mode: For easy-on-the-eyes productivity. Studies have shown that just as ultra-violet rays can cause eye damage, shortwave length blue light rays from LED displays can cause eye damage and affect vision over time. Developed for well-being, the Philips LowBlue Mode setting uses smart software technology to reduce harmful shortwave blue light.
• EasyRead: Helps improve reading of text-based applications like PDF ebooks. By using a special algorithm that increases the contrast and boundary sharpness of text content. The display is optimized for a stress-free reading by adjusting the brightness, contrast, and color temperature of the monitor.
• Economy: Brightness and contrast are adjusted and backlighting is fine-tuned to produce the right display for everyday office applications.
• Smartuniformity: Fluctuations in brightness on different parts of a screen are common among LCD displays. Philips SmartUniformity feature increases display uniformity to above 95%, producing more consistent and true images.
• Gamer1: User's preference settings saved as Gamer1.
• Gamer2: User's preference settings saved as Gamer2.

When this display receives an HDR signal, select a picture mode that best fits your needs. There are 6 modes: HDR Game, HDR Movie, HDR Vivid, DisplayHDR 400, Personal, and Off.

• HDR Game: Ideal setting for video games. Brighter white and darker black reveal more details, making it easier to spot enemies in dark corners.
• HDR Movie: Ideal setting for watching HDR movies. Delivers better contrast and brightness for a more realistic and immersive viewing experience.
• HDR Vivid: Enhances red, green, and blue for true-to-life visuals.
• DisplayHDR 400: Meets VESA DisplayHDR 400 standard.
• Personal: Customize available settings in the picture menu.
• Off: No optimization by SmartImage HDR.

ⓘ Note To switch off the HDR function, please disable the Input device and its content. Inconsistent HDR settings between the input device and monitor may cause unsatisfying images.

3.2 SmartContrast

What is it?

SmartContrast is a technology that dynamically analyzes displayed content and automatically optimizes a monitor's contrast ratio for maximum visual clarity and viewing enjoyment.

Why do I need it?

SmartContrast offers the best visual clarity and viewing comfort for every type of content. It dynamically controls contrast and adjusts backlighting for bright gaming and video imagery. It also reduces monitor power consumption, saving energy costs and extending the monitor's lifetime.

How does it work?

When SmartContrast is activated, it analyzes content in real time to adjust colors and control backlight intensity, dynamically enhancing contrast for a great entertainment experience when viewing videos or playing games.

3.3 Customize color space

Manually select the appropriate color space mode to properly display the content you are viewing.

Select appropriate color space mode:

1. Press the button to enter OSD menu.
2. Press ↑ or ↓ button to select main menu [SmartImage], then press OK button.
3. Press ↑ or ↓ button to select [Color Space].
4. Select one of the color modes.
5. Press OK button to confirm your selection.

Color Space Modes:

• Native: The full range of colors the display is capable of.
• sRGB: Most personal computer applications and games, Internet, and web design.
• DCI-P3: Digital cinema projectors, some movies and games, and Apple products. Photography.

ⓘ Note HDR and color space mode cannot be enabled simultaneously. Please disable HDR before selecting a color space mode.

4. Adaptive Sync

PC gaming can experience imperfect synchronization between GPUs and monitors updating at different rates, leading to "tearing." While "v-sync" can fix tearing, it can cause jerky images. AMD Adaptive Sync technology eliminates these issues by allowing the GPU to update the monitor the moment a new picture is ready, providing smooth, responsive, tearing-free gaming.

Compatible Graphics Cards and Operating System:

• Operating system: Windows 11/10
• Graphic Card: R9 290/300 Series & R7 260 Series
• AMD Radeon R9 300 Series
• AMD Radeon R9 Fury X
• AMD Radeon R9 360
• AMD Radeon R7 360
• AMD Radeon R9 295X2
• AMD Radeon R9 290X
• AMD Radeon R9 290
• AMD Radeon R9 285
• AMD Radeon R7 260X
• AMD Radeon R7 260
• Processor A-Series Desktop and Mobility APUs:
• AMD A10-7890K
• AMD A10-7870K
• AMD A10-7850K
• AMD A10-7800
• AMD A10-7700K
• AMD A8-7670K
• AMD A8-7650K
• AMD A8-7600
• AMD A6-7400K
• AMD RX 6500 XT
• AMD RX 6600 XT
• AMD RX 6700 XT
• AMD RX 6750 XT
• AMD RX 6800
• AMD RX 6800 XT
• AMD RX 6900 XT
• AMD RX 6900 XT

5. HDR

HDR Settings in Windows 10 system:

1. Right-click on the desktop and enter Display settings.
2. Select the display/monitor.
3. Select an HDR-capable display under Rearrange your displays.
4. Select Windows HD Color settings.
5. Adjust Brightness for SDR content.

ⓘ Note Windows 10/11 edition is required. Always upgrade to the most updated version. The link below is for further information from the Microsoft official website: https://support.microsoft.com/en-au/help/4040263/windows-10-hdr-advanced-color-settings

ⓘ Note To switch off the HDR function, please disable it from an Input device and its content. Inconsistent HDR settings between the input device and monitor may cause unsatisfying images.

6. Technical Specifications

Picture/Display

Connectivity

Convenience

Stand

Power

Dimensions

Weight

Operating Condition

Environmental and energy

ⓘ Note 1. For more information, please refer to Chapter 6.1 on Display Input Format.
2. This monitor features SoftBlue technology. This integrated feature offers increased visual comfort and protection against adverse health effects caused by prolonged exposure to blue light. With the low blue-light panel, the ratio of display emission light in the range from 415-455 nm to the display emission of 400-500nm shall be less than 50%. This monitor provides optimal visual comfort, minimizes eye strain, and supports sustained focus. Not to mention, SoftBlue LED technology is tested and TÜV Rheinland Low Blue Light (Hardware Solution) certified for its effectiveness in reducing blue light emissions.

ⓘ Note 1. The data mentioned in this section is subject to change without notice. Go to www.philips.com/support to download the latest version of the leaflet.
2. SmartUniformity and Delta E information sheets are included in the box.

6.1 Resolution & Preset Modes

ⓘ Note Please note that your display works best at the native resolution of 3840 x 2160. For best output performance, please always ensure that your graphic card is capable of achieving the maximum resolution and refresh rate of this Philips display.

Display Input Format

UHD Mode

FHD Mode

*This monitor is capable of 10-bit color processing, it still requires a compatible GPU and devices to function properly. Actual color output performance may vary depending on the monitor display colors.

ⓘ Note 1. In order for the monitor to function properly, your PC's graphics card must support the following: HDMI2.1 FRL with a bandwidth of up to 48 Gbps (Fixed Rate Link), DisplayPort 1.4 with Display Stream Compression (DSC). The display resolution and refresh rate are also dependent on the computer's graphic card capability.
2. NVIDIA® graphics cards experience compatibility issues with HDMI 2.1 (FRL6 48Gbps) signal output, potentially causing display abnormalities such as abnormal display or unexpected computer restarts; therefore, DisplayPort interfaces are recommended for optimal performance with NVIDIA® graphics cards. AMD® graphics cards typically support both HDMI and DisplayPort interfaces. Due to differing strategies among manufacturers, some configuration options may be hidden in driver settings, and actual graphics card support refers to the actual support status.

7. Power Management

If you have a VESA DPM compliance display card or software installed on your PC, the monitor can automatically reduce its power consumption when not in use. If an input from a keyboard, mouse, or other input device is detected, the monitor will 'wake up' automatically. The following table shows the power consumption and signaling of this automatic power saving feature:

Power Management Definition

The following setup is used to measure power consumption on this monitor:

• Native resolution: 3840 x 2160
• Contrast: 50%
• Brightness: 70%
• Color temperature: 6500k with full white pattern

ⓘ Note This data is subject to change without notice.

8. Customer care and warranty

8.1 Philips' Flat Panel Monitors Pixel Defect Policy

Philips strives to deliver the highest quality products. Advanced manufacturing processes and stringent quality control are used. However, pixel or sub-pixel defects on TFT Monitor panels are sometimes unavoidable. No manufacturer can guarantee defect-free panels, but Philips guarantees repair or replacement for monitors with an unacceptable number of defects under warranty. This notice explains different types of pixel defects and defines acceptable defect levels.

To qualify for repair or replacement, the number of pixel defects must exceed acceptable levels. For example, no more than 0.0004% of sub-pixels may be defective. Philips sets higher quality standards for more noticeable defect types or combinations.

Types of Pixel Defects

Pixel and sub-pixel defects appear in different ways. There are two categories and several types of sub-pixel defects.

Bright Dot Defects

Bright dot defects are pixels or sub-pixels that are always lit ('on'). A bright dot is a sub-pixel that stands out on a dark pattern. There are three types:

• One lit red, green, or blue sub-pixel.
• Two adjacent lit sub-pixels (e.g., Red + Blue = Purple, Red + Green = Yellow, Green + Blue = Cyan).
• Three adjacent lit sub-pixels (one white pixel).

ⓘ Note A red or bright blue dot must be more than 50 percent brighter than neighboring dots, while a bright green dot is 30 percent brighter than neighboring dots.

Black Dot Defects

Black dot defects are pixels or sub-pixels that are always dark ('off'). A dark dot is a sub-pixel that stands out on a light pattern.

Proximity of Pixel Defects

Philips specifies tolerances for the proximity of pixel defects, as defects of the same type near each other may be more noticeable.

Pixel Defect Tolerances

To qualify for repair or replacement due to pixel defects during the warranty period, a TFT Monitor panel must have pixel or sub-pixel defects exceeding the tolerances listed in the tables below.

ⓘ Note 1 or 2 adjacent sub pixel defects = 1 dot defect

8.2 Customer Care & Warranty

For warranty coverage information and additional support requirements valid for your region, please visit the Philips website or contact your local Philips Customer Care Center.

For an extended warranty, an Out of Warranty service package is offered via a Certified Service Center. Refer to the Warranty Statement in the Important Information Manual for the Warranty Period.

To use this service, purchase it within 30 calendar days of your original purchase date. During the extended warranty period, the service includes pickup, repair, and return service; however, the user is responsible for all accrued costs.

If the Certified Service Partner cannot perform required repairs under the offered extended warranty package, alternative solutions will be provided, if possible, up to the extended warranty period purchased.

Contact your Philips Customer Service Representative or local contact center for more details.

Philips Customer Care Center Information:

**Proof of original purchase and extended warranty purchase required.

ⓘ Note Please refer to the Important Information Manual for the regional service hotline, available on the Philips website support page.

9. Troubleshooting & FAQs

9.1 Troubleshooting

This page covers problems correctable by the user. If problems persist, contact a Philips customer service representative.

1 Common Problems

No Picture (Power LED not lit)

• Make sure the power cord is plugged into the power outlet and the back of the monitor.
• Ensure the power button on the rear of the monitor is in the OFF position, then press it to the ON position.

No Picture (Power LED is White)

• Make sure the computer is turned on.
• Make sure the signal cable is properly connected to your computer.
• Ensure the monitor cable has no bent pins on the connecting side. If yes, repair or replace the cable.
• The Energy Saving feature may be activated.

The AUTO button doesn't function

The auto function is applicable only in VGA-Analog mode. If the result is not satisfactory, manual adjustments can be made via the OSD menu.

ⓘ Note The Auto Function is not applicable in DVI-Digital mode as it is not necessary.

Visible signs of smoke or sparks

• Do not perform any troubleshooting steps.
• Disconnect the monitor from the mains power source immediately for safety.
• Contact Philips customer service representative immediately.

2 Imaging Problems

Image is not centered

• Adjust the image position using the "Auto" function in OSD Main Controls.
• Adjust the image position using the Phase/Clock of Setup in OSD Main Controls. This is valid only in VGA mode.

Image vibrates on the screen

• Check that the signal cable is properly securely connected to the graphics board or PC.

Vertical flicker appears

• Make sure the monitor cable is properly connected to your computer. (Also refer to the Quick Start Guide).
• Check if the monitor cable has bent pins.
• Make sure the computer is turned on.
• Adjust the image using the "Auto" function in OSD Main Controls.
• Eliminate the vertical bars using the Phase/Clock of Setup in OSD Main Controls. This is valid only in VGA mode.

Horizontal flicker appears

• Adjust the image using the "Auto" function in OSD Main Controls.
• Eliminate the vertical bars using the Phase/Clock of Setup in OSD Main Controls. This is valid only in VGA mode.

The image appears blurred, indistinct, or too dark

• Adjust the contrast and brightness on On-Screen Display.

An "after-image", "burn-in" or "ghost image" remains after the power has been turned off

• Uninterrupted display of still or static images over an extended period may cause "burn-in", also known as "after-imaging" or "ghost imaging", on your screen. "Burn-in", "after-imaging", or "ghost imaging" is a well-known phenomenon in LCD panel technology. In most cases, the "burn-in", "after-imaging" or "ghost imaging" will disappear gradually over some time after the power has been switched off.
• Please always turn on the Screen Saver and Pixel Orbiting functions from the On Screen Display (OSD) menu. For additional information, please refer to Chapter 8 on Screen Maintenance.
• Failure to activate a screen saver, or a periodic screen refresh application may result in severe “burn-in”, “after-imaging” or “ghost imaging” symptoms that will not disappear and cannot be repaired. The damage mentioned above is not covered under your warranty.

The image appears distorted or the text is fuzzy or blurred

• Set the PC's display resolution to the same mode as the monitor's recommended screen native resolution.

Green, red, blue, dark, and white dots appear on the screen

• The remaining dots are a normal characteristic of the liquid crystal used in today's technology. Please refer to the pixel policy for more detail.

The "power on" light is too strong and is disturbing

• You can adjust the "power on" light using the power LED Setup in OSD Main Controls.

For further assistance, refer to the Service contact information listed in the Important Information Manual and contact a Philips customer service representative.

9.2 General FAQs

Q1: When I install my monitor what should I do if the screen shows 'Cannot display this video mode'?

Ans.: Recommended resolution for this monitor: 2560 x 1440.

• Unplug all cables, then connect your PC to the monitor that you used previously.
• In the Windows Start Menu, select Settings/Control Panel. In the Control Panel Window, select the Display icon. Inside the Display Control Panel, select the 'Settings' tab. Under the setting tab, in the box labeled 'desktop area', move the sidebar to 2560 x 1440 pixels.
• Open 'Advanced Properties' and set the Refresh Rate to 60 Hz, then click OK.
• Restart your computer and repeat steps 2 and 3 to verify that your PC is set at 2560 x 1440.
• Shut down your computer, disconnect your old monitor, and reconnect your Philips LCD monitor.
• Turn on your monitor and then turn on your PC.

Q2: What is the recommended refresh rate for an LCD monitor?

Ans.: Recommended refresh rate in LCD monitors is 60 Hz. In case of any disturbance on the screen, you can set it up to 75 Hz to see if that removes the disturbance.

Q3: What are the .inf and .icm files? How do I install the drivers (.inf and .icm)?

Ans.: These are the driver files for your monitor. Your computer may ask you for monitor drivers (.inf and .icm files) when you first install your monitor. Follow the instructions in your user manual, and monitor drivers (.inf and .icm files) will be installed automatically.

Q4: How do I adjust the resolution?

Ans.: Your video card/graphic driver and monitor together determine the available resolutions. You can select the desired resolution under Windows® Control Panel with the "Display properties".

Q5: What if I get lost when I am making monitor adjustments via OSD?

Ans.: Press the ← button, then select [Setup], press the → button, then select [Reset] to recall all the original factory settings.

Q6: Is the LCD screen resistant to scratches?

Ans.: In general, it is recommended that the panel surface is not subjected to excessive shocks and is protected from sharp or blunt objects. When handling the monitor, make sure that there is no pressure or force applied to the panel surface side. This may affect your warranty conditions.

Q7: How should I clean the LCD surface?

Ans.: For normal cleaning, use a clean, soft cloth. For extensive cleaning, please use isopropyl alcohol. Do not use other solvents such as ethyl alcohol, ethanol, acetone, hexane, etc.

Q8: Can I change the color setting of my monitor?

Ans.: Yes, you can change your color setting through OSD control as per the following procedures.

• Press the ← button to show the OSD (On Screen Display) menu.
• Select [SmartImage], press the → button, then press the ↓ button to select the option [Color Temperature], then press the → button to enter the color setting. There are eight settings as below.
• Color Temperature: Settings include Native, Preset, 5000K, 6500K, 7500K, 8200K, 9300K, and 11500K. Lower Kelvin temperatures (e.g., 5000K) appear "warm, with a red-white color tone", while higher temperatures (e.g., 11500K) yield "cool, blue-white toning".
• sRGB: Standard setting for ensuring correct exchange of colors between devices (e.g., digital cameras, monitors, printers, scanners).
• User Define: Allows preference settings by adjusting red, green, and blue colors.

ⓘ Note A measurement of the color of light radiated by an object while it is being heated. This measurement is expressed in terms of absolute scale (degrees Kelvin). Lower Kelvin temperatures such as 2004K are red; higher temperatures such as 9300K are blue. The neutral temperature is white, at 6504K.

Q9: Can I connect my LCD monitor to any PC, workstation, or Mac?

Ans.: Yes. All Philips LCD monitors are fully compatible with standard PCs, Macs, and workstations. You may need a cable adapter to connect the monitor to your Mac system. Please contact your Philips sales representative for more information.

Q10: Are Philips LCD monitors Plug-and-Play?

Ans.: Yes, the monitors are Plug-and-Play compatible with Windows 11/10, Mac OSX.

Q11: What is Image Sticking, Image Burn-in, After Image, or Ghost Image in LCD panels?

Ans.: Uninterrupted display of still or static images over an extended period may cause "burn-in", also known as "after-imaging" or "ghost imaging", on your screen. "Burn-in", "after-imaging", or "ghost imaging" is a well-known phenomenon in LCD panel technology. Please always turn on the Screen Saver and Pixel Orbiting functions from the On Screen Display (OSD) menu. For additional information, please refer to Chapter 8 on Screen Maintenance.

⚠ Warning Failure to activate a screen saver, or a periodic screen refresh application may result in severe “burn-in”, “after-image” or “ghost image” symptoms that will not disappear and cannot be repaired. The damage mentioned above is not covered under your warranty.

Q12: Why is my Display not showing sharp text, and is displaying jagged characters?

Ans.: Your LCD monitor works best at its native resolution of 2560 x 1440. For the best display, please use this resolution.

Q13: How to unlock/lock my hotkey?

Ans.: Please press ← for 10 seconds to unlock/lock the hotkey. Your display will show "Attention" to indicate the unlock/lock status.

Q14: Where can I find the Important information manual mentioned in EDFU?

Ans.: The Important Information Manual can be downloaded from the Philips website support page.

9.3 Multiview FAQs

Q1: Can I enlarge the PIP sub-window?

Ans.: Yes, there are 3 sizes to select: [Small], [Middle], [Large]. Press → to enter the OSD menu. Select your preferred [PIP Size] option from the [PIP / PBP] main menu.

Q2: How to listen to Audio, independent of a video?

Ans.: Normally, the audio source is linked to the main picture source. To change the audio source input, press ← to enter the OSD menu. Select your preferred [Audio Source] option from the [Audio] main menu.

Please note that the next time you turn on your display, it will default to the last audio source chosen. To change it again, follow the steps above to select your new preferred audio source, which will then become the "default" mode.

Q3: Why do the sub-windows flicker when I enable PIP/PBP?

Ans: This is because the sub-windows video source uses interlace timing (i-timing). Change the sub-window signal source to progressive timing (P-timing).