Cardo PACKTALK PRO User Manual

1. Introduction

Thank you for choosing the Cardo PACKTALK PRO communication and entertainment system for motorcycle helmets. We hope you enjoy your PACKTALK PRO and are always here to assist you. Contact us at: cardosystems.com/pages/support/packtalk-pro. We welcome your questions, suggestions, or comments.

If you have not yet attached the PACKTALK PRO device to your helmet, please refer to the included mounting instructions. You can watch the installation video at the following link: cardosystems.com/cdn/shop/files/PACKTALK-PRO_Installation-Guide_EN-FR-IT-DE-ES-CN-JP.pdf

For on-the-go use, you can download the quick guide from: cardosystems.com/cdn/shop/files/PACKTALK-PRO_Pocket-Guide_DE.pdf

Before first use, download the Cardo Connect app and follow the on-screen instructions to update your PACKTALK PRO to the latest software.

This is version 1.0 of the PACKTALK PRO user manual. Visit www.cardosystems.com/wpcontent/uploads/guides/manual/en/packtalk-edge.pdf for the latest version of manuals in your preferred language and for tutorials.

2. First Steps

2.1 Main Features of Your PACKTALK PRO

The PACKTALK PRO features:

• Control Wheel
• Media Button
• Intercom Button
• LED Indicator
• USB Charging Port

2.2 Charging the PACKTALK PRO

Your PACKTALK PRO should be fully charged for at least 4 hours before its first use.

To charge the device:

1. Connect the included USB cable to your computer or a charger via the PACKTALK PRO USB port.

Fast Charging:

• A 20-minute charge provides 2 hours of talk time. (1.5 - 2 hours for a full charge).

Charging On-the-Go:

If you need to charge the device, connect it to a power source. The device can be charged while riding.

The PACKTALK PRO battery supports up to 13 hours of talk time.

During charging, the LED indicates the charging status:

• Red LED ON: Charging in progress
• Red LED OFF: Charging complete

TIP: You can check the battery level at any time in the Cardo Connect app. Or simply say, "Hey Cardo, battery status."

2.3 Turning the PACKTALK PRO On/Off

To turn on: Press and hold the [Control Wheel] and [Intercom] buttons simultaneously for 2 seconds.

A startup tone will sound from the speaker. The LED confirms your PACKTALK PRO is powered on:

• Normal battery level: Blue LED flashes once, then green.
• Low battery level: Blue LED flashes three times consecutively, then green.
• Battery charging: LED flashes red and green.

To turn off: Press and hold the [Control Wheel] and [Intercom] buttons simultaneously for 2 seconds.

The LED flashes red three times to confirm the device is powering off. A tone and a voice prompt indicating the battery status ("Battery level X%") will be heard from the speaker.

2.4 Auto On/Off

Your PACKTALK PRO has the ability to turn itself on and off automatically. This function is activated automatically after your device's first use. Automatic power-on occurs as soon as the device detects movement. Automatic power-off occurs after a few seconds of no movement.

To enable/disable this function, go to "Settings" in your Cardo Connect app and look for "Unit power control".

Recommendation: Manually turn off your device for storage or shipping.

2.5 Operating Your PACKTALK PRO

The various functions of your PACKTALK PRO can be operated in one of the following ways:

• By pressing a button or button combination on the device.
• Using the Cardo Connect app on your mobile phone (once the phone is paired with the device).
• Using natural voice commands (by speaking the command, e.g., "Hey Cardo, turn on radio").

2.6 Pairing the Device with Bluetooth Devices

Your PACKTALK PRO features two Bluetooth channels for connecting to Bluetooth devices such as mobile phones, GPS devices, and TFT bike infotainment systems.

To connect your device to a Bluetooth device, the devices must first be paired. After pairing, the devices will automatically recognize each other when they are in range.

If the device is paired with more than one mobile phone, the phone paired to Channel 1 is the default phone for outgoing calls.

Pairing with a Mobile Phone:

1. Activate Bluetooth on your mobile phone.
2. On the device, press and hold the [Control Wheel] and [Intercom] buttons simultaneously for 5 seconds. The LED flashes red and blue.
3. Search for Bluetooth devices on your mobile phone.
4. Select PACKTALK PRO when it appears in the list of available devices. If prompted for a PIN or password, enter 0000 (four zeros). Allow the pairing request on your mobile phone when prompted. The phone will confirm successful pairing, and the LED will flash purple for 2 seconds. A voice message will confirm "Phone connected."

Pairing with Another Bluetooth Device:

1. Activate Bluetooth on the device (e.g., your second mobile phone, GPS device, or TFT).
2. On the device, press and hold the [Control Wheel] and [Intercom] buttons simultaneously for 5 seconds. The LED flashes rapidly red and blue.
3. Depending on the Bluetooth device:
   • For GPS: Tap once.
   • For bike pairing: Roll the wheel backward.
   • For a second mobile phone: Roll the wheel forward.
4. Search for Bluetooth devices on the device to be paired.
5. Select PACKTALK PRO when it appears in the list of available devices. If prompted for a PIN or password, enter 0000 (four zeros). Allow the pairing request on your mobile phone when prompted. The device will confirm successful pairing, and the LED will flash purple for 2 seconds.

If the pairing process is not completed within 2 minutes, the device will automatically return to standby mode.

Not all Bluetooth GPS devices allow connections to Bluetooth audio devices. Consult your GPS device's manual for more information.

3. Cardo Connect App

With the Cardo Connect app, you can configure your PACKTALK PRO settings. The app can be easily controlled via your smartphone screen.

3.1 Activating and Registering the Device

1. Download the Cardo Connect app.
2. Activate and register your PACKTALK PRO.
3. Select your language.

3.2 Updating the Device

Before first use, and whenever a new software update is available, ensure the latest software update is installed. This keeps your device error-free and provides new features.

Your PACKTALK PRO can be updated Over-The-Air (OTA) via the Cardo Connect app.

Updating the PACKTALK PRO with the Cardo Connect App:

When a new software update is available, a pop-up message will appear on the app screen. Tap "Install" and follow the on-screen instructions. If you tap "Remind me later," the pop-up message will reappear the next day.

To update PACKTALK PRO:

1. Open the Cardo Connect app.
2. Tap Settings.
3. Select Device.
4. Select Software Version.
5. Tap Update Now.

Once the update process is complete, tap Done to return to the main screen.

Updating the PACKTALK PRO via Computer:

1. Download and install the Cardo Update tool from: www.cardosystems.com/update
2. Open Cardo Update.
3. Register (first time only).
4. Connect the device to the computer using a USB cable and update the firmware.

• Cardo Update on Windows/Mac - Minimum requirements - Windows® 7/macOS x10.8

3.3 Setting Up Crash Detection

The PACKTALK PRO includes a Crash Detection feature. To ensure proper functionality, you must set it up via the Cardo Connect app, following the setup screens.

During setup, ensure you:

• Grant all required permissions.
• Select your emergency contact.
• SETUP COMPLETE!

Your emergency contact can be changed at any time by accessing the setup screen in the Cardo Connect app.

IMPORTANT: To ensure the Crash Detection feature works, your PACKTALK PRO must be paired with your phone, your Cardo Connect app must be active in the background, and your mobile phone must have a network connection.

If a crash is detected, the app will notify you with an on-screen message and a voice announcement via the device.

In case of a false detection, you have 30 seconds to alert your emergency contact and cancel the emergency SMS by doing one of the following:

• Say the voice command ("Cancel").
• Press any button on your PACKTALK PRO.
• Press the red button on your mobile phone screen.

After 30 seconds, if no cancellation is registered, our cloud will send an SMS with the message and GPS coordinates to the emergency contact.

The SMS is free of charge.

*The service may NOT be available in your country.

4. On the Go

With the PACKTALK PRO, it's easy to make and receive calls and listen to music in a comfortable and safe way.

4.1 General Audio Functions

The general audio functions are the same for listening to music, intercom conversations, and phone calls.

To increase volume: Roll the wheel to the left. The volume will continuously increase until the maximum volume is reached.

To decrease volume: Roll the wheel to the right. The volume will continuously decrease until the lowest volume is reached.

To completely mute the microphone: Tap the [Intercom] button and the [Media] button simultaneously.

To unmute the microphone: Tap the [Intercom] button and the [Media] button simultaneously.

4.2 Making and Receiving Calls

You can make and receive calls with your mobile phone, even when it's paired with the PACKTALK PRO. Using the voice dialing function, Cardo speed dial, or redial, you can make calls hands-free on your mobile phone.

To make a call:

• For voice dialing: Tap [Voice Dial] or say "Hey Siri" (for iOS devices) or "OK Google" (for Android devices) and make the call as instructed by your mobile phone.
• For redialing the last dialed number: Press and hold the [Mobile] button for 2 seconds or say "Hey Cardo, redial."

To set a speed dial number: In the Cardo Connect app, select "Phone." Tap SET+ and choose a contact.

To call a speed dial number: Tap the [Mobile] button twice.

If two mobile phones are connected to your unit, an additional call cannot be made via the other mobile phone if a phone call is already in progress on one of the mobile phones.

During 3-way or 4-way Bluetooth intercom calls, riders connected on channels A and B cannot receive calls.

To answer a call: Tap the [Control Wheel] or say "Answer."

To reject a call: Roll the wheel backward or say "Ignore."

To end a call: Tap the [Mobile] button or the [Control Wheel], or say "Hey Cardo, end call."

Switching Between Two Calls on Two Mobile Phones: Tap the [Intercom] button and the [Mobile] button.

4.3 Music Playback

You can play music from your paired device through your PACKTALK PRO. Start music playback from the paired device:

• Tap the [Media] button or say "Hey Cardo, turn on music."

To stop music playback: Tap the wheel or say "Hey Cardo, turn off music."

To skip to the next song (while music is playing): Tap the [Media] button or say "Hey Cardo, next song."

To skip to the previous song (while music is playing): Tap the [Media] button twice or say "Hey Cardo, previous song."

To share music with another rider: Press and hold the [Intercom] button for 2 seconds or say "Hey Cardo, share music."

To switch between FM Radio and A2DP music: Press and hold for 2 seconds.

4.4 Listening to FM Radio

Your PACKTALK PRO features an integrated FM radio.

To turn on FM Radio: Tap the [Media] button twice or say "Hey Cardo, turn on radio."

When the FM radio is turned on, it will play the station that was last heard when the radio was turned off.

To turn off FM Radio: Tap the wheel or say "Hey Cardo, turn off radio."

To change to the next station: Tap the [Media] button once or say "Hey Cardo, next station."

To change to the previous station: Tap the [Media] button twice or say "Hey Cardo, previous station."

To search for and select a station:

1. Tap 3 times. The radio will play each found station for a few seconds.
2. When you hear the desired station, tap once.

To save a found station to the active station slot: Use the Cardo Connect app on your mobile phone.

To switch between FM Radio and A2DP music: Press and hold for 2 seconds.

4.5 Voice Commands

Voice commands can be used for hands-free operation of certain functions of the PACKTALK PRO. Voice commands utilize natural speech recognition. Speak a command, and the PACKTALK PRO will perform the action. Voice commands are available in various languages. The default language is English. Another available language can be selected.

PACKTALK PRO uses the following predefined voice commands:

5. Riding in a Group

Your PACKTALK PRO offers three alternative intercom communication modes: the traditional Bluetooth protocol, Live Intercom, and Cardo's DMC (Dynamic Mesh Communication) technology. DMC is the best way to communicate in a group. In DMC mode, you can instantly create or join a dynamic, fluid network for conference-mode communication with up to 15 riders. Unlike Bluetooth, DMC allows everyone in the group to stay true to their riding style, overtake others, or leave the group without disrupting the communication of other riders. Private conversations with another rider are also possible via DMC Intercom.

Naturally, you can also connect to your devices like smartphones or GPS via Bluetooth to communicate with riders whose headsets do not feature DMC technology. (See Bluetooth Intercom on page 23 for more information. How does DMC work?)

Anyone can start a new DMC group. In DMC Intercom mode, other riders can join, leave, or rejoin active DMC groups without disrupting the ongoing conversation of other group members. If a group member goes out of range, the remaining riders will automatically reconnect with a member within range within seconds, bypassing the unavailable rider. This way, all riders remain connected. When you join a new DMC group, you automatically leave your existing DMC group.

5.1 DMC Intercom

With DMC Intercom, you can communicate with other riders in your DMC group. For more information on creating DMC intercom groups, see "Creating DMC Intercom Groups" on page 20.

With DMC Intercom, all riders in a group can communicate hands-free. A rider who is a member of the group does not need to perform any additional steps to speak with or hear other riders in the group.

With DMC Intercom, you can also:

• Have a private chat with another rider in the DMC group; see "Private Chat" on page 21.
• Add a non-DMC passenger; see "Using DMC Intercom" on page 21.
• Mute or unmute DMC intercom groups; see "Muting/Unmuting DMC Intercom Groups" on page 22.
• Leave DMC intercom groups; see "Leaving DMC Intercom Groups" on page 20.
• Listen to music in DMC intercom groups; see "Multiple Audio Sources and Volume Control" on page 23.
• Switch between DMC Intercom and Bluetooth Intercom; see "Switching Between Intercom Modes" on page 27.

5.1.1 Creating and Using DMC Intercom Groups

You can manage DMC intercom groups according to your needs, such as creating groups, joining groups, leaving or rejoining them, or changing your active group.

DMC intercom groups can be created by any rider in the group. Each group can have up to 15 riders.

When creating the group, all members should be within 5 meters (16 feet) of each other.

If the connection to your DMC group is interrupted, you remain part of the group. As soon as you are within range of any group member, you will be automatically reconnected. If your DMC group splits and some group members remain within range of each other, but no longer within range of all group members, you can still communicate with the members within range. As soon as you are within range of any group member, you will be automatically reconnected.

5.1.1.1 Creating DMC Intercom Groups

1. Press and hold the [All Bikers] button for 5 seconds. The LED flashes rapidly red and green.
2. Each time a group member successfully joins, the LED of the joined device flashes purple. Once all members have joined, the DMC intercom conference call will start automatically.

5.1.1.2 Joining DMC Intercom Groups

You can join or rejoin a DMC intercom group that has previously been created.

Joining an Existing DMC Group:

1. The group administrator approves the new rider's entry by selecting "Add Biker" in the Cardo Connect app.
2. The new rider must press and hold the [Control Wheel] for 5 seconds. The LED flashes rapidly red and green.

The color of the flashing LED indicates whether you have been added to the group:

• Purple: You have joined the group.
• Yellow: You cannot join the group because the maximum number of riders has already been reached.
• Red: Joining failed.

5.1.1.3 Leaving DMC Intercom Groups

If you leave a DMC intercom group, you must rejoin the group if you wish to reconnect with the group.

5.2 Adding Non-DMC Passengers/Riders

You can leave the DMC group via the Cardo Connect app or by resetting the device to factory settings.

5.2.1 Using DMC Intercom

5.2.1.1 Adding a Non-DMC Passenger

With the DMC Bridging function, a non-DMC passenger can be added to the intercom group.

Adding Non-DMC Passengers/Riders: Use the Cardo Connect app to add a Bluetooth passenger.

The passenger must initiate the Bluetooth intercom pairing.

Starting/Ending Intercom with a Non-DMC Passenger: Tap the [Intercom] button 3 times.

5.2.1.2 Private Chat

Have a private chat with a specific member of the DMC group. This option is also available with the Cardo Mobile app.

Private Chat:

1. In the mobile app, select the rider you wish to speak to privately.
2. Tap the [Control Wheel] twice to start or end a private chat.

5.2.1.3 Muting/Unmuting DMC Intercom Groups

When you mute DMC Intercom, the microphone and speakers are muted for the intercom group's communication. The microphone and speakers remain active for calls and music. When unmuted, group communication is possible again.

Mute/Unmute DMC Group: Press and hold the wheel on your device for 2 seconds.

5.2.1.4 Starting/Ending Call Sharing

Start/End Call Sharing: Press and hold for 2 seconds to share a phone call with the riders in the DMC group. All riders can participate in the phone call.

5.3 Bluetooth Intercom

Your device features Live Intercom technology with automatic reconnection to ensure seamless communication. If the device detects a connection interruption on the other side, it will automatically attempt to re-establish the connection. An audible announcement "Reconnecting" signals the ongoing process, accompanied by regular beeps every 20 seconds as a notification. Users can manually end reconnection attempts by tapping the intercom button once. The reconnection sequence is limited to 5 minutes; after that, the intercom will disconnect if a successful reconnection has not been established.

For increased efficiency, reconnection is initiated by both sides when supported devices are connected, allowing for a faster process. However, if a supported device is connected to another Bluetooth device, reconnection attempts are initiated only by the supported device's side. This feature ensures a hassle-free and user-friendly experience, maintaining continuous communication in various scenarios.

* Please note that Bluetooth intercom requires manual initiation for the first connection.

To connect your device to another device with Bluetooth Intercom, such as a Cardo Bluetooth device or other Bluetooth-enabled devices, the channels of the respective devices must be paired first. Once paired, the device will automatically recognize the other device as long as they are within range.

By pairing one channel, a unit previously paired to that channel will be replaced by the new unit.

The intercom range with other models is limited to the distance of the device with the lower range.

5.3.1 Setting Up Non-DMC Intercom

DMC is always the best way to connect a group of riders. If you are riding with a group of riders who do not have DMC devices (like Bluetooth communication devices from Cardo or other brands), you can create or join a non-DMC group using your device in Bluetooth mode. Participating riders will be connected in a chain with a maximum of four riders.

Setting up a Non-DMC Intercom Connection (Cardo or Non-Cardo):

1. Ensure your unit is in Bluetooth Intercom standby mode (blue LED flashes slowly). If your device is not in Bluetooth Intercom mode, use the Cardo Connect app. Select Intercom, then Bluetooth mode. For more information, see "Switching Between Intercom Modes" on page 27.
2. Universal Bluetooth Intercom: The third-party device should be in pairing mode.
3. Start 2-way Pairing: Select Intercom, Switch to Bluetooth Mode, Select Bluetooth Rider. Bluetooth intercom pairing must be initiated on the other device.
4. Add 3rd Rider: Rider 1 or Rider 2 connects to the additional rider.

5.3.2 Making/Ending Bluetooth Intercom Calls

To start communication with one rider: Tap once or say "Hey Cardo, call intercom" or "Hey Cardo, end intercom."

To start or end communication with Rider 2: Tap twice or say "Hey Cardo, call intercom" or "Hey Cardo, end intercom."

5.3.2.2 Receiving Bluetooth Intercom Calls

When another paired device calls you via Bluetooth Intercom, the call will be connected immediately.

5.4 Sharing Music

You can listen to music together with a passenger. Music can only be shared with one rider at a time. If the Music Sharing function is active, Bluetooth Intercom calls are disabled. If you have two different mobile phones paired with your device, the music will be shared from the mobile phone that was last used to play music. If you stop the Music Sharing function, music will continue to play only on your device.

To start sharing:

1. Set a sharing partner via the Cardo Connect app. (If you have a Duo set, the sharing partner is pre-configured.)
2. Start music playback.
3. Press and hold for 2 seconds to start music sharing.

To stop sharing: Press and hold for 2 seconds.

5.5 Switching Between Intercom Modes

Your PACKTALK PRO operates in only one intercom mode at a time. The LED color indicates the current intercom mode:

• In DMC Intercom mode, the LED flashes green approximately every 4 seconds.
• In Bluetooth Intercom mode, the LED flashes blue approximately every 4 seconds.

To switch between intercom modes: Press the [IC Intercom] and [Mobile] buttons for 5 seconds. Or use the Cardo Connect app. The LED color will change, and a voice announcement will indicate the current intercom mode.

6. Troubleshooting

6.1 Restart

If your PACKTALK PRO becomes unresponsive, reset the device in one of the following ways:

• Turn the device off and then on again (see Turning the Device On/Off).
• Press and hold the [Control Wheel] and [Intercom] buttons simultaneously for 10 seconds for a device restart.

6.2 Resetting to Factory Settings

This option erases all paired units, devices, and all configuration settings.

To reset to factory settings via the device:

1. Ensure your PACKTALK PRO is in standby mode.
2. Press and hold the [Control Wheel] and [Intercom] buttons simultaneously for 10 seconds.
3. The LED flashes red 5 times.

The device can also be reset to factory settings via the Cardo Connect app.

6.3 Frequently Asked Questions (FAQ)

For answers to common problems, visit: cardosystems.com/pages/support/packtalk-pro

7. Device Personalization

Make the most of your PACKTALK PRO by changing settings and customizing your device via the Cardo Connect app on iOS or Android devices according to your personal preferences.

7.1 Parallel Audio Streaming

With parallel audio streaming, you can make a call or Bluetooth intercom call, listen to other audio sources like music or FM radio, and simultaneously hear GPS instructions.

• On some iOS devices, parallel audio streaming (e.g., music player or GPS navigation) may not function correctly due to limitations of the connected device.
• In some cases, parallel audio streaming may not function correctly (music player or GPS navigation device) due to limitations of the connected device.
• Cardo recommends that during a 3-way or 4-way Bluetooth intercom conference call, the rider connected only by an intercom call receives mobile phone instructions and GPS instructions.
• The Music Sharing function cannot be used for voice messages with riders during parallel audio streaming.
• During an ongoing DMC intercom call, music can be played in the background.

8. Customer Service

For more information, visit:

cardosystems.com/pages/support/packtalk-pro

To avoid potential issues and to ensure warranty services, we recommend purchasing products only from authorized Cardo dealers.

Your local dealer is always the best choice. Unauthorized online dealers and online auction sites like eBay are not authorized Cardo dealers. Purchasing products from such websites is at your own risk. Cardo always strives to offer high-quality products and exceptional customer service. The dealers we select share our philosophy. Purchasing from unauthorized dealers from the grey market is counterproductive and negatively impacts online customers who may receive used, counterfeit, or defective products or devices without warranty service. Protect your investment and purchase Cardo products only from authorized dealers.

© 2024 Cardo Systems. All rights reserved. Cardo, the Cardo logo, and other Cardo marks are the property of Cardo and may be registered trademarks. All other brands are the property of their respective owners. Cardo Systems assumes no responsibility for any errors in this document. Information contained herein is subject to change without notice.