ZF Remote Control: User Manual and Safety Instructions
This document provides an overview of the basic functions and safety instructions for operating the remote control. For more detailed information, please refer to the user manual provided with your e-bike.
Scope and Validity
This documentation applies to the following components of the ZF Bike Eco System from ZF Staňkov s.r.o.:
- Remote Control
Safety Instructions
For the approval and use of Pedelec e-bikes, it is necessary to comply with the relevant national regulations.
Please read all safety warnings and instructions carefully. Failure to follow these instructions may result in property damage or serious injury. Keep this manual in a safe place for the entire duration of the remote control's use.
If you need information about the use and installation of products not covered in this user manual, please contact your point of purchase or dealer.
The following instructions must always be followed to prevent injury to persons and damage to the device and the environment:
- The remote control should be mounted on the handlebars only when the vehicle is stationary.
- Use the push assist function only for pushing the e-bike and ensure continuous contact with the ground; otherwise, injury may occur.
- Please note that the e-bike pedals rotate when the push assist is active. Maintain sufficient distance from the pedals when pushing the e-bike to prevent injury.
- When using the push assist, ensure that you always have the e-bike under control. Obstacles or loss of contact with the 'up' button could cause the e-bike to unexpectedly move towards you or slip out of your hand on an incline.
- To prevent damage, the remote control must not be exposed to mechanical impacts.
- Do not use the remote control if it is externally damaged.
- The remote control must not be opened, as this would lead to functional limitations and void the warranty.
- Do not use the remote control to lift the e-bike, as this could damage it.
- Ensure that the e-bike is not placed on the remote control. This also applies to placing the e-bike upside down, as it could cause irreparable damage.
- Do not clean the remote control with a high-pressure water jet.
- To prevent electric shock, never disconnect or connect a wet plug.
- If moisture gets into the plug, dry it before connecting.
- Please follow the disposal instructions for the remote control in the Disposal chapter.
- The system is continuously monitored. If an error occurs during operation, the e-bike may shut down depending on the type of error. Before continuing to ride, please contact your dealer for more information on necessary measures.
- The remote control is not intended for use by persons (including children) with reduced physical, sensory, or mental capabilities, or with lack of experience and knowledge, unless they are supervised or have been instructed on the use of the system by a person responsible for their safety.
- When assembling the remote control, be careful not to lose any small parts, and ensure that the remote control and its components are stored out of reach of children after installation. This product contains small parts that children under 3 years of age could swallow.
- The light sensor integrated into the Walk Button must be free of dirt to reliably determine the ambient brightness.
- If the e-bike is exposed to prolonged sunlight, the remote control may reach temperatures exceeding 60 °C. There is a risk of burns. To prevent burns, do not touch hot components.
Intended Use
The remote control is exclusively intended for use with compatible systems from ZF Staňkov s.r.o. and must not be used for any other purpose. Other uses or applications are not intended, and suitability or technical compliance is not guaranteed for such applications.
The remote control is designed and approved for use in e-bikes in accordance with EN 15194:2017+A1:2023. The remote control is operationally safe in its delivered state. This ZF product may pose a hazard if used incorrectly or for purposes other than intended. Illustrations may differ from the actual ZF product and are not to scale. No conclusions can be drawn regarding size and weight.
Product Description
The illustrated components are described below (numbers can be found on the component illustrations at the beginning of the manual).
- (1) Remote
- (2) Up button
- (3) Information button
- (4) Down button
- (5) Walk button
- (6) M4 button head screw
- (7) Cable
- (8) Light sensor
- (9) Display
- (10) Main controller
- (11) Power button
- (12) LED ring
- (13) Mode button
- (14) Addon socket 1 in Core Controller
- (15) Addon socket 2 in Core Controller
Technical Data
Remote Control
| Parameter | Unit | Value |
|---|---|---|
| Nominal voltage | V | 12 |
| Operating temperature | °C | -5...+40 |
| Storage temperature | °C | +10...+40 |
| Air humidity for storage and use | Relative humidity (RH) in % | 5...100 |
| Weight, approx. | g | 35 years |
| Protection class* | IP55 | |
| Cable connection | JAE MX80A04SZ1A |
* with connected connecting cable
Assembly
The following tools are required to mount the remote control on the handlebars:
- 3mm Allen key
- Torque wrench
Positioning
It is recommended to position the remote control on the left side of the handlebars. Ensure an ergonomic position during installation.
To ensure the correct function of the light sensor, the remote control must be mounted at an angle of 45° to 90° to the handlebars.
Diagram: Two diagrams showing the remote control mounted at 45° and 90° angles relative to the direction of travel.
- Ensure that the M4 screw is not tightened. If it is, loosen it.
- Position the remote control in the desired location on the handlebars.
- Lightly tighten the M4 button head screw so that the remote control can still be adjusted.
- Make final adjustments to the angle and position of the remote control.
- Tighten the M4 button head screw to a torque of 0.7 Nm. The maximum torque must not exceed 1 Nm.
- Route the cable inside the frame towards the main control unit.
- Connect the remote control to the corresponding socket on the main controller.
Operation
Before using the Pedelec e-bike, ensure that the e-bike battery is sufficiently charged and that no error messages are displayed.
System On/Off
Turn on the system using the power button on the main unit. After turning on, an introductory animation will appear on the display and the main controller. The riding screen will then be displayed. Select one of the following pedal assist levels: ECO, ACTIVE, SPORT, or BOOST. The system will assist you up to a speed of 25 km/h.
To turn off the system, press the power button on the main controller for 3 seconds.
The system will automatically turn off after 10 minutes of inactivity, e.g., if the e-bike is stationary without any buttons being pressed.
Remote Control Buttons
- Up button: Use the up button to increase the assistance level. If you have a display installed, you can also use the up button to navigate up in the menu.
- Down button: Use the down button to decrease the assistance level. If you have a display installed, you can also use the down button to navigate down in the menu.
- Information button: If you have a display installed, you can use this button to open display settings (press for ≥ 4 seconds), confirm a selection, or exit a dialog box. You can also use this button to navigate between different riding screens.
- Walk button: This button activates the push assist function. Operation is described in the following section.
Assistance Levels
The assistance level can be changed both when stationary and while riding. The desired assistance level can be selected on the main controller and the remote control. To set the desired assistance level, briefly press the Mode button on the main controller repeatedly. Pressing the Up or Down button on the remote control will change the support level. Depending on the control element, the support level can be changed forwards and backwards (using the remote control) or forwards and backwards (on the main controller). Each change is indicated by a color on the main controller. You can choose from the following support levels:
| Assistance Level | Color on Button | Description |
|---|---|---|
| INCREASE | Purple | Highest assistance level |
| SPORT | Green | |
| ACTIVE | Yellow | |
| ECO | Blue | |
| OFF | Gray | Lowest assistance level |
Activating Push Assist
The "Walk Mode" is a control function of the ZF Bike Eco System. This control function activates the ride assist without pedaling up to a speed of 6 km/h.
Use the push assist only for pushing the e-bike and ensure continuous contact with the ground; otherwise, injury may occur.
For safety reasons, push assist must be activated in two phases. To activate push assist, follow these steps:
- Press and release the Walk button within ≤ 5 seconds.
- Then, within 3 seconds, press the Up button on the remote control.
- Press and hold the Up button to activate push assist. Push assist will start after 1 second. If you lose contact with the Up button, you have 1 second to press the Up button again and continue using push assist.
- To stop push assist, release the Up button on the remote control.
Please note that push assist only supports speeds up to 6 km/h.
Error Codes
The ZF Bike Eco System can detect the cause of malfunctions or failures. Errors and their codes are listed in the table below. In case of a critical error, the motor will automatically shut down. The error is signaled by a red illumination of the power button. Warnings are signaled by an orange power button, and information by a yellow power button. If the e-bike is equipped with a color display, error messages are displayed on it. You can also view error messages in the ZF Ride app.
| Display Row 1 | Display Row 2 | Description | Action |
|---|---|---|---|
| Information 3051 | Service interval | Information on maintenance intervals | Please arrange a service appointment. |
| Error 1001 Error 1101 Error 1201 |
Contact your dealer | General component error | Do not take any steps yourself. Contact your dealer. |
| Error 1103 Error 1503 Error 1603 |
Buttons | Button error; buttons possibly blocked | Please check if the buttons are blocked. |
| Error 1110 Error 1210 Error 1310 Error 1410 Error 1510 |
Contact your dealer | Electronic malfunction | Contact your dealer. |
| Error 1011 Error 1311 |
Power supply | Power supply | Contact your dealer. |
| Error 1013 Error 1413 |
Wiring | Loose contacts, loose contact | Please check the cables or contacts and contact your dealer. |
| Error 1215 Error 2315 Error 1415 |
Temperature range | Component too cold or too hot | Please operate the battery at a temperature of ≥ 0 °C and/or let the motor cool down. |
| Error 1120 Error 1220 Error 1320 Error 1420 Error 1520 Error 1620 |
Incorrect software | Incompatible software detected, incompatible firmware detected. | Please update the software again or contact your dealer. |
| Error 1021 Error 1121 Error 1221 Error 1321 Error 1421 Error 1521 Error 1621 |
Configuration | Software configuration error | Contact your dealer. |
| Error 1124 Error 1224 Error 1524 |
System restart | Software security error detected | Restart the system. If the error persists, contact your dealer. |
| Error 1030 Error 1130 Error 1230 Error 1330 Error 1430 Error 1530 Error 1630 |
Communication | Communication error detected. | Contact your dealer. |
| Error 1034 Error 1234 |
Verification | Verification error detected. | Contact your dealer. |
| Error 1160 | Bluetooth | Bluetooth error | Contact your dealer. |
| Error 1161 | Mobile phone charging port | Smartphone charging port error | Check the connection or contact your dealer. |
| Error 1271 | Contact your dealer | Faulty torque sensor | Contact your dealer. |
| Error 1272 | Speed sensor | Speed sensor error | Check the sensor, sensor disk, and plug connection. |
| Error 2273 | Speed sensor manipulation | Unreliable speed signal | Check the sensor components and remove any manipulation influences. |
| Error 1380 Warning 2380 |
Please charge | Cell voltage deviates too much | Please charge the battery so that the cell voltages are balanced. |
| Error 2381 | Battery | Battery is nearly empty; motor support is no longer possible. | Please charge. |
| Error 15A0 | Temperature sensor | Temperature sensor error detected | Contact your dealer. |
| Error 15A1 | Light sensor | Light sensor error detected. | Contact your dealer or use the manual brightness setting. |
Maintenance and Repair
The remote control requires no maintenance. It cannot be repaired by replacing parts. It can only be replaced with another remote control.
If you wish to have your e-bike serviced, please contact an authorized dealer. Have the mechanical wear of components and the software checked regularly. Depending on the mileage or service date, the system will send a recommendation for e-bike service. It is recommended to have the e-bike checked by a dealer at least once a year.
The opened remote control must not be put back into operation. The correct sealing of the housing is no longer guaranteed.
All repairs should be carried out by an authorized dealer. Contact details for authorized dealers can be found on the website: www.zf.com/ebike.
Please note that the remote control must not be cleaned with a high-pressure cleaner. Do not use alcohol, solvents, or abrasive cleaning agents to clean the remote control. Use only a dry or slightly damp cloth for cleaning.
Software Updates
In the ZF Ride app, you can check if an update is available. Perform software updates through the ZF Ride app or contact your dealer for an update.
Declaration of Conformity
The Declaration of Conformity for the remote control can be found on the following page: www.zf.com/ebike/conformity.
Disposal
To prevent environmental damage, please note the following:
- Dispose of all parts of the remote control, operating materials, and auxiliary materials in accordance with applicable regional, national, and international regulations of the country of operation.
- Dispose of all parts of the remote control, operating materials, and auxiliary materials through an authorized waste disposal company.
Pedelec bikes and their components must not be disposed of with household waste!
According to European Directive 2012/19/EU, all electrical and electronic equipment must be disposed of through local collection points. Changes reserved.
