Tenda CP3 Pro/RP3 Pro Security Pan/Tilt Camera Quick Installation Guide

Package Contents

• Camera x 1
• Base x 1
• Power adapter x 1
• Installation template x 1
• Screws x 2 (Length: 25 mm, Head diameter: 6.0 mm)
• Anchors x 2 (Height: 6.6 mm, Inner diameter: 2.4 mm, Length: 26.4 mm)
• Quick installation guide

Appearance

The camera features the following components:

• LED indicator: Provides status information.
• Micro SD card slot: For local video storage.
• Reset button: Used to restore factory settings.
• Microphone: Captures audio.
• One-touch call button: Enables remote video calls to the app.
• Speaker: Outputs audio.
• Power port: Connects to the power adapter.

LED Indicator Status

• Solid red: Initializing.
• Blinking red slowly: Disconnected from a 2.4 GHz Wi-Fi network.
• Blinking red quickly: Connecting to a 2.4 GHz Wi-Fi network.
• Solid blue: Connected to a 2.4 GHz Wi-Fi network.
• Blinking blue slowly: Upgrading.
• Blinking blue quickly: Waiting to connect to a 2.4 GHz Wi-Fi network.

Resetting the Camera

Press and hold the Reset button for approximately 5 seconds until the LED indicator blinks blue quickly or a prompt tone is heard to reset the camera successfully.

One-Touch Call Button

This button is used for making remote video calls to the TDSEE app.

Add the Camera to TDSEE App

Tips: Before adding your camera, ensure your router is connected to the internet and that any MAC filtering function is disabled.

1. Power on the camera. The LED indicator will light solid red during initialization. It will blink blue quickly when the camera is ready to connect to a 2.4 GHz Wi-Fi network.
2. Download the TDSEE app onto your mobile device by searching for "TDSEE" in the App Store or Google Play, or by scanning the provided QR code.
3. Run the TDSEE app and follow the on-screen instructions to complete user registration. From the home page, tap "Add a device" or the "+" icon in the upper right corner.
4. Scan the QR code located on the bottom of the camera and follow the instructions within the app to complete the setup.

Install the Device

The camera supports desktop, ceiling, and wall installations. This guide illustrates ceiling installation as an example.

Tips for Installation:

• Ensure the ceiling is structurally sound enough to support three times the weight of the camera and base.
• You may require a hammer drill, a drill bit, a screwdriver, and a ladder for installation.

Ceiling Installation Example

Steps:

1. Place the installation template on the ceiling.
2. Drill holes using a 6 mm drill bit to a depth of 28-32 mm at the marked locations.
3. Insert the anchors into the drilled holes.
4. Attach the base to the ceiling using the provided screws, ensuring they pass through the base and into the anchors.
5. Mount the camera onto the base using the buckle and slot mechanism.

Post-Installation Adjustment

After mounting the camera, you may need to adjust its orientation for optimal monitoring. To do this, run the TDSEE app, select the camera on the homepage, tap the Settings icon (⚙️) in the upper right corner, navigate to "Video Flip-over," and choose "Camera UP-side Down" if needed.

FAQ

Q1. What should I do if I failed to add the camera?

A1. Try the following solutions:

• Ensure your router is connected to the internet.
• The camera only supports 2.4 GHz Wi-Fi. Connect your smartphone to a 2.4 GHz Wi-Fi network when adding the camera.
• Do not hide your router's Wi-Fi network name (SSID) during the camera addition process. You can hide it after successful setup.
• Confirm the camera's LED indicator is blinking blue quickly. If not, reset the camera by referring to the "Appearance" section and try configuring it again.

Q2. What should I do when the video preview is not smooth?

A2. Try the following solutions:

• Check if your Wi-Fi network is stable and performing well.
• Move the router closer to the camera.
• When previewing video using cellular data, ensure your smartphone has a stable internet connection.
• The camera supports "Auto," "Fluent," and "HD" video quality modes. "Auto" is the default. You can adjust video clarity based on your internet status.

Q3. How to view videos stored on the Micro SD card of the camera on a computer?

A3. If you remove the Micro SD card from the camera to view videos on your computer, it is recommended to use media players like VLC media player or Potplayer.

Q4. How to store the video?

A4. There are three methods:

• Method 1: Install a Micro SD card to the camera. By default, the camera uses "Alarm Recording," which can be changed to "All-day Recording" via the TDSEE app.
• Method 2: Subscribe to the Cloud Storage Service on the TDSEE app. Run the app, select the camera, and tap "Cloud Storage" in the lower left corner. A free 7-day loop recording service is available for 3 months upon first activation.
• Method 3: Connect the camera to an NVR. The camera supports the ONVIF protocol and can be added to an NVR either wired or wirelessly for recording storage. The default camera username is "admin" and the password is "admin123456". Refer to the NVR manufacturer's instructions for specific configuration.

Get Support and Services

For technical specifications, user guides, and more information, please visit the product page or service page on www.tendacn.com. Multiple languages are available.

You can find the product name and model on the product label.

Safety Precautions

Before performing any operation, read and follow the operation instructions and precautions to prevent accidents. The following are essential safety measures:

• For desktop mounting, the device must be placed horizontally for safe use.
• For wall or ceiling mounting, the device is suitable for installation at heights greater than 2 meters (6.5 feet).
• Do not use the device in locations where wireless devices are prohibited.
• Please use only the included power adapter.
• The mains plug serves as the disconnect device and must remain easily accessible and operable.
• The power socket should be installed near the device and be easily accessible.
• Device Operating Environment: Temperature: -10°C to 45°C (14°F to 113°F); Humidity: 10% - 95% RH (non-condensing).
• Device Storage Environment: Temperature: -40°C to 70°C (-40°F to 158°F); Humidity: 3% - 95% RH (non-condensing).
• Power Adapter Operating Environment: Temperature: 0°C to 40°C (32°F to 104°F); Humidity: 5% - 95% RH (non-condensing).
• Power Adapter Storage Environment: Temperature: -20°C to 70°C (-4°F to 158°F); Humidity: 5% - 95% RH (non-condensing).
• Keep the device away from water, fire, high electric fields, high magnetic fields, and flammable or explosive items.
• Unplug the device and disconnect all cables during lightning storms or when the device will be unused for extended periods.
• Do not use the power adapter if its plug or cord is damaged.
• If smoke, abnormal sounds, or smells appear during use, immediately stop using the device, disconnect its power supply, unplug all connected cables, and contact after-sales service personnel.
• Disassembling or modifying the device or its accessories without authorization voids the warranty and may create safety hazards.

For the latest safety precautions, refer to the Safety and Regulatory Information on www.tendacn.com.

Regulatory Information

FCC Statement

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If not installed and used according to instructions, it may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment causes harmful interference to radio or television reception (which can be determined by turning the equipment off and on), the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Radiation Exposure Statement: This device complies with FCC radiation exposure limits set forth for an uncontrolled environment and also complies with Part 15 of the FCC RF Rules. This equipment should be installed and operated with a minimum distance of 20cm between the device and your body.

Caution: Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

Operating frequency: 2412-2462MHz

Note: (1) The manufacturer is not responsible for any radio or TV interference caused by unauthorized modifications to this equipment. (2) To avoid unnecessary radiation interference, it is recommended to use a shielded RJ45 cable.

CE Mark Warning

This is a Class B product. In a domestic environment, this product may cause radio interference, in which case the user may be required to take adequate measures. This equipment should be installed and operated with a minimum distance of 20cm between the device and your body.

Note: (1) The manufacturer is not responsible for any radio or TV interference caused by unauthorized modifications to this equipment. (2) To avoid unnecessary radiation interference, it is recommended to use a shielded RJ45 cable.

Declaration of Conformity

SHENZHEN TENDA TECHNOLOGY CO., LTD. hereby declares that the device is in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at: https://www.tendacn.com/download/list-9.html.

Multilingual Operating Frequency and Max Output Power

Recycling

This product bears the selective sorting symbol for Waste electrical and electronic equipment (WEEE). This means it must be handled according to European directive 2012/19/EU to be recycled or dismantled, minimizing environmental impact. Users can choose to give their product to a competent recycling organization or the retailer when purchasing new electrical or electronic equipment.

Technical Support

Company: Shenzhen Tenda Technology Co., Ltd.

Address: Floor 6-8, Tower E3, No.1001, Zhongshanyuan Road, Nanshan District, Shenzhen, China. 518052

Website: www.tendacn.com

Email: tendasecurity@tenda.cn

North America Support: support.us@tenda.cn

Copyright

© 2023 Shenzhen Tenda Technology Co., Ltd. All rights reserved. Tenda is a registered trademark legally held by Shenzhen Tenda Technology Co., Ltd. Other brand and product names mentioned herein are trademarks or registered trademarks of their respective holders. Specifications are subject to change without notice.