GENERAL TERMS AND CONDITIONS – IKEA FOR BUSINESS

1. Definitions

In addition to the terms otherwise defined in these Terms and Conditions ("T&C"), the following terms and expressions shall have the meaning attributed to them below:

"Purchase Order(s)"

denotes the price document issued by IKEA (including its appendices) which aims to specify the nature and quantity of the Products ordered by the Customer, any discounts granted by IKEA and the Services to be provided by IKEA in terms of scope, duration and performance conditions.

"Data"

denotes all the information created, acquired, aggregated or archived by and for the Parties, including personal data, subject to processing, and the results of processing carried out on this Data via any IT tool.

"Confidential Information"

denotes all information relating to IKEA operations of any kind (technical, commercial, financial, marketing, organizational) designated as such or not, to which the Customer shall have access upon the supply of Products and Services or in any other manner, irrespective of the medium (physical, digital, etc.) and the form (verbal, written, visual, direct, indirect, etc.). These T&C and their content, as well as all IKEA Data disclosed to the Customer pursuant to this document, shall at all times be considered Confidential Information.

"Products"

denotes furnishings sold by IKEA to the Customer in compliance with the T&C and as defined in the Purchase Orders.

"Services"

denotes all services associated with the sale of Products under a Contract and defined in the Purchase Orders, such as the delivery of Products or the installation of kitchens and bathrooms.

2. Preamble and purpose

These T&C govern the contractual relationship between Meubles IKEA France (hereinafter referred to as "IKEA", "we" or "our") and its business customers only (hereinafter referred to as the "Customer(s)", "you" or "your") in the context of the sale of goods offered for sale by IKEA.

The Customers are natural persons or legal entities who, as part of their professional operations, are duly listed in the Trade and Companies Register (Registre du Commerce et des Sociétés) or in a Business Directory (Répertoire des Métiers) and have an APE (or NAF) code (main activity code/classification of activities).

Each order accepted in compliance with Article 2 below comprises special terms and conditions that amend or supplement these general customer terms. Moreover, the Parties may, in accordance with Article L 441-1 of the French Commercial Code, negotiate specific terms and conditions for the sale of IKEA products to the Customer.

1. Contractual documents

Orders are governed by the following contractual documents. In the event of a contradiction, priority is given to the higher-ranking document based in accordance with the list below:

• any delivery notes;
• any purchase orders;
• any special terms and conditions;
• these customer terms;

These contractual documents contain the entire agreement between IKEA and the Customer and replace any prior contract, agreement or arrangement that may have been concluded, notably the Customer's general terms and conditions of purchase which may be included in any commercial or accounting document. Unless otherwise specified, any order placed with IKEA entails acceptance by the Customer of the T&C. IKEA may amend these T&C at any time without warning. Any amendment will not affect orders already accepted or performed.

These T&C are effective as of the order validation date as defined in Article 2.

2. Orders

Orders may be placed in-store, online, or by telephone or email directly with the IKEA for Business department, or with the Customer Support Centre by telephone or email only. They must indicate the item number, the price of the products and the quantity ordered. The IKEA for Business department will raise a Purchase Order, which must be signed and returned by the Customer to confirm the order. Sales are only deemed accepted by IKEA if they are confirmed in writing or have been fulfilled.

3. Price and payment

All our prices include taxes (VAT at the standard statutory rate in force and French Eco tax where applicable) and exclude delivery costs, assembly fees and other options for which the cost is communicated to you prior to the order being placed.

The VAT rate applicable shall be that in force on the date of invoicing. In the event that any one of the various invoices is subject to value added tax or any other tax calculated on turnover, the rules of territoriality specific to that tax will apply.

Delivery cost schedules are displayed at the store transport counter. They are also available on request and at www.ikea.com/fr, Informations Pratiques / Services (https://www.ikea.com/fr/fr/customer-service/services/). Quotes are given for installation and assembly service fees.

Kitchen or bathroom installation services are quoted in advance and a home visit is mandatory. Furniture assembly services are offered by independent partners (such as TaskRabbit) with a separate contract concluded between you and the partner. For more information, go to Informations Pratiques / Services / Montage at ikea.fr (https://www.ikea.com/fr/fr/customer-service/services/assembly/).

You may also subscribe, online or by telephone, to additional paid services for the design and layout of your workspace. These services can be performed in-store or remotely. Prices and supply conditions are likely to vary due to factors outside the control of IKEA, notably the cost of labour or raw materials.

For prices, terms and conditions, visit the IKEA for Business page at www.ikea.com/fr, Informations Pratiques / Services.

Setting up a payment facility

IKEA allows its IKEA Business Network members the possibility to open a payment facility (provided they are accepted by the IKEA Finance Department).

When the Customer, an IKEA Business Network member, sets up a payment facility, provided they are accepted by the IKEA Finance Department, company and association customers have the option to pay by direct debit, and public authority customers can pay by administrative mandate. Before accepting an application for a payment facility, IKEA reserves the right to ask the Customer, IKEA Business Network member, for any additional information necessary to consider their request.

IKEA may review the Customer's credit limit, IKEA Business Network member, at its own discretion. The Customer, IKEA Business Network member, may not exceed its credit limit without prior authorization from IKEA.

Absence of a payment facility

If the Customer is not eligible for a payment facility, they must pay for their order in cash at the payment counter, upon validation of the order online, or by bank transfer.

4. Discount

No discounts are offered for early payment.

5. Late payment

If all or part of the payment is not made by the due date, a late payment penalty of three times the statutory interest rate will be due to IKEA, without prejudice to any claim for compensation for loss associated with said delay.

The statutory interest rate applied is that in force in France on the day of delivery of the goods.

This penalty is calculated on the amount outstanding, inclusive of taxes, and runs from the date on which the invoice was due for payment, without the need for any prior formal notice.

In addition, in the event of late payment, a fixed indemnity of EUR 40 for recovery costs will be payable in accordance with Article L 441-10 of the French Commercial Code.

4. Retention of ownership

IKEA retains ownership of the goods sold until payment in full of the price in principal, interest and incidental costs, even if a payment facility has been granted.

Any clause to the contrary, notably included in the Customer's general terms and conditions of purchase, is deemed unwritten.

Thus, if the Customer is subject to receivership or judicial liquidation, IKEA reserves the right, under collective proceedings, to claim the goods sold and not paid for.

Until full payment is made and as from delivery, the Customer is considered the depositary and custodian of said goods.

In the case of non-payment, IKEA reserves the right:

• Either to request completion of the sale by sending the Customer formal notice to pay, by registered letter with acknowledgement of receipt. Here, if the aforementioned formal notice remains without effect forty-eight (48) hours after receipt, IKEA shall have the right to suspend all current and future deliveries, independently of any claim for loss suffered by IKEA.
• Or to consider the sale cancelled for breach following a period of fifteen (15) calendar days after IKEA has sent the Customer formal notice to comply and this has remained ineffective. In this case, IKEA shall be entitled to reclaim the goods delivered, with the return costs being borne by the Customer and any payments made being retained by IKEA as a penalty clause.

Moreover, when the Customer places a new order for Products with IKEA, without having paid for previous orders, IKEA may refuse to honour the order and to deliver the Products concerned without the Customer being able to claim any compensation for any reason whatsoever.

6. Services

IKEA undertakes to provide the Services in compliance with the Purchase Orders signed with the Customer.

7.1. Delivery

If the Customer has not subscribed to a Delivery service, they must collect the Products from the IKEA store. In this case, the Products are considered delivered upon their actual handover to the Customer.

7.1.1 Product delivery conditions:

Delivery services are carried out by a subcontractor of IKEA (hereinafter the "Carrier") to the address stated in the Purchase Orders. The Products are considered delivered when all the Products have been physically delivered by IKEA to the address indicated.

Available Products are generally delivered to the Customer within two weeks, unless otherwise stated in the special conditions, and as booked with the carrier. Delivery is made to the location specified by the Customer on the purchase order.

The delivery time indicated when the order is logged is given for information purposes only and is not guaranteed.

Consequently, any delay in the availability of the Products shall not give rise to the payment of damages, penalties or the cancellation of the order in favour of the Customer.

When placing the order, the Customer undertakes to clearly indicate any difficulties that the carrier may face when delivering the product, due particularly to its volume or weight.

Delivery cannot be made via a window; the Customer must ensure that access to the point of delivery is not too narrow to allow for the delivery of the products. If delivery cannot be made, the Customer can either:

• return or arrange for the return of the product to the nearest IKEA store, at its own cost;
• ask the carrier to take back the product, at its own expense, in accordance with IKEA's delivery rates in effect on the day the product was originally delivered;
• ask a service provider designated by the Customer to deliver the product via the window, at the Customer's expense.

The Carrier is under no obligation to unpack ready-to-assemble products. At the specific request of the Customer, the carrier will take away the product packaging provided that this does not delay them by more than 5 minutes.

7.1.2. Booking

The Carrier and the Customer shall mutually agree on a delivery time. Delivery days are fixed in certain areas.

Delivery areas and costs can be consulted at https://www.ikea.com/fr/fr/customer-service/services/delivery/ (or by going to Informations Pratiques / Services / Livraison at www.ikea.com/fr) or in IKEA stores.

7.1.3. Receipt of order:

It is not the responsibility of the Carrier to verify the identity or authority of the person present upon delivery of the order and who accepts said order by signing the delivery note. The signature of the Purchase Order by any person designated by the Customer to receive the order confirms that the Customer has received said order, its contents and the number of associated packages indicated on the delivery note.

It is the responsibility of the Customer to check the delivered goods upon their delivery, to count the number of boxes received and to state this on the delivery note.

If there are goods missing or damaged, or any apparent non-conformity, the Customer must detail their reservations exactly (for example: "x boxes received, of which two damaged", "x boxes missing") on the delivery note upon receipt of said goods. Wording along the lines of "subject to unpacking or verification" renders any claim inadmissible.

Any damage observed must be reported within 72 hours to IKEA After-Sales Service Advisors at the store where the products were purchased, or to the Customer Support Centre at +33 09 69 36 20 06 (standard rate).

For Key Account orders, the Customer must contact the IKEA business specialist on the phone number or email address given when the order was placed.

Failing this, the Customer is deemed to have accepted the goods unreservedly.

The Customer must provide full justification for the defects found. IKEA reserves the right to carry out any on-site inspection and verification, whether directly or indirectly. The return of non-compliant goods is subject to prior acceptance by IKEA.

7.1.4. Suspension of order and/or delivery

In the event of non-payment in full of an invoice that has become due, after formal notice has remained without effect for 48 hours, IKEA reserves the right to suspend all current and future deliveries.

Furthermore, if the Customer places a new order for Products with IKEA without having paid for the previous orders, IKEA may refuse to fulfil the order and deliver the Products concerned without the Customer being entitled to claim any compensation whatsoever, for whatever reason.

7.2. Kitchen and bathroom installation services

Kitchen and bathroom installation services are performed in compliance with the general terms and conditions for the "Installation of IKEA Kitchens and Bathrooms" available on the IKEA website at https://www.ikea.com/fr/fr/customer-service/terms-conditions/ (or by going to Informations Pratiques / Conditions Générales at www.ikea.com/fr).

7. Transfer of risk

IKEA agrees to bear the risks of theft, loss, damage or destruction of goods during transport either up to the point of delivery specified on the purchase order by the Customer, or up until handover of the goods to the Customer, or until handover to the initial carrier booked by the Customer. The Customer is responsible for goods delivered to them as soon as they are physically delivered, with the transfer of ownership entailing the transfer of risks.

8. Right to change your mind

1.1 365 days to change your mind

You can return your product to the store of your choice within 365 days of purchase or delivery of your last item, in accordance with the following conditions:

• Items not removed from their packaging will be refunded by IKEA via your original payment method, or exchanged, at the discretion of IKEA and upon production of proof of purchase (order confirmation email, receipt, invoice, delivery note) in accordance with the conditions of Article 2.3 below.
• Items removed from their packaging but unused will be refunded by IKEA via your original method, or exchanged, upon production of proof of purchase (order confirmation email, receipt, invoice, delivery note) in accordance with the conditions of Article 10.3 below.
• Made-to-measure items can be refunded by IKEA only against a refund card for the initial purchase price (excluding any carriage costs) and upon production of proof of purchase (order confirmation email, receipt, invoice, delivery note).
• Items removed from their packaging and showing minor and barely visible evidence of use can be refunded by IKEA only against a refund card upon production of proof of purchase (order confirmation email, receipt, invoice, delivery note).

Where the conditions of the 365-day Guarantee are not adhered to, IKEA reserves the right to refund you with an IKEA refund card or to refuse to accept your return.

1.2 Exclusion from the right to change your mind

The following are excluded from the right to change your mind:

• food products;
• Second-hand products from the IKEA product buy-back service at Seconde Vie, goods that are incomplete, stained, broken or have major signs of wear.

Where the conditions for return under the 365-day Guarantee are not adhered to, IKEA reserves the right to refund you with an IKEA refund card or to refuse to accept your return.

Products purchased abroad:

IKEA will refund you for items sold in its stores in France, upon production of a receipt or invoice. Returns are subject to the IKEA France returns terms and conditions described above, except for the refund method. You will be refunded via a refund card in euro for the price charged in France.

If the price shown on the receipt is lower than the retail price in France, IKEA France will issue a refund card corresponding to the purchase price shown on your receipt.

9. Your returns

For any return of goods, the exceptions below apply:

2.1 In-store returns

You can bring your item into the store of your choice free of charge, along with your proof of purchase (order confirmation email, invoice or delivery note).

The IKEA Vélizy store is an exception: this store only accepts kitchen and bathroom goods sold in the store (furniture, accessories, household appliances, crockery).

2.2 Returns by carrier or post

For returns by carrier or post, please contact the Customer Support Centre. Products may not be returned without the prior, express agreement of IKEA.

The costs of returning items are payable by you. You must pay them before your request is processed by the Customer Support Centre. The costs of transport to an IKEA store are the same as the delivery costs.

The Customer Support Centre will offer you a choice of return dates. You must make the products available to IKEA on the date you choose.

If returned by carrier, the products must be disassembled, otherwise they will not be accepted.

For goods returned by post, you must make all provisions and, if necessary, take out any insurance, to counter any possible destruction, partial or total, of the returned goods up until the point they are received by IKEA.

2.3 Refunds

Payment in the case of a payment facility:

Returning goods gives rise to a credit into the IKEA payment facility account of the IKEA Business Network member. This credit may, at the Customer's discretion, either be used for subsequent purchases or be converted into a refund by request to the store or to the IKEA Finance Department.

Payment at the payment counter:

Cash payments are refunded in accordance with the return conditions applicable in store.

A private refund will not be given for an initial payment made via an IKEA for Business account.

10. Commercial guarantees

IKEA offers members of its IKEA Business Network free commercial guarantees on certain specific products and/or components, which allow you to have any faulty product repaired or replaced with an identical or comparable product throughout the post-purchase warranty period. Business customers who are not members of the IKEA Business Network do not benefit from any guarantee on their products.

To benefit from the commercial guarantees, you must have presented your IKEA Business Network membership card when making the purchase concerned by the guarantee. Failing this, no guarantee can be applied. Click here to access our commercial guarantees and their conditions.

The commercial guarantees apply in the context of domestic use; only some apply to business use. The guarantees only apply upon production of a receipt, delivery note or invoice in the case of remote sales. Therefore, we recommend keeping your proof of purchase in a safe place.

When you make a claim against a commercial guarantee, IKEA checks that your IKEA Business Network membership card was used for the purchase and that you are covered by the guarantee. IKEA then inspects the product and if it decides, after verification, that your claim is covered, the damaged product will either be repaired or replaced with an identical or comparable item. IKEA will cover the costs of repair, replacement parts, labour and home visits that the service involves, insofar as the costs to be incurred for the repair do not exceed the value of the product and provided that the product can be accessed for repair without additional cost. These provisions do not apply to repairs carried out without authorization from IKEA. Replaced parts become the property of IKEA.

When you make use of the commercial guarantees, IKEA will suspend the remaining guarantee period for the time your product is out of service and until your repaired product is delivered. Repaired or replaced equipment and accessories will, therefore, be covered for the remainder of the guarantee period from the day of the replacement or repair. When the item is no longer sold by IKEA and IKEA acknowledges that it is completely impossible to repair, or if the cost of the repairs is more than the value of the item, IKEA will provide a suitable replacement at its sole discretion. The repair and/or replacement of the faulty product will not extend the initial period of the commercial guarantee over the repaired or replaced product.

IKEA products are designed, developed and tested for domestic use and, for certain products in the context of IKEA for Business operations, for more intensive use in offices and business premises and in small business establishments (boutiques, hairdressing salons, waiting rooms, etc.), provided however that these locations are not subject to the specific fire safety requirements applicable to public buildings (ERP - établissements recevant du public).

11. Use and purpose of products

IKEA products are designed, developed and tested for domestic use and, for certain products in the context of IKEA for Business operations, for more intensive use in offices and business premises and in small business establishments (boutiques, hairdressing salons, waiting rooms, etc.), provided however that these locations are not subject to the specific fire safety requirements applicable to public service establishments (ERP - établissements recevant du public).

Any use that is inappropriate or contrary to the recommendations made in the instructions for use is at the risk and peril of the Customer and will not engage the responsibility of IKEA.

Public service establishments (ERP)

IKEA products are not tested to evaluate the fire behaviour of materials ("M" or "Euroclass" fire classification).

Customers should note that fire classification certificates may sometimes be requested by safety committees in order to authorize public access in some public service establishments.

IKEA is not able to supply such certificates for its furniture products.

It is thus the responsibility of the Customer planning to install and use IKEA furniture products in a public service establishment to check with the local authorities, prior to any purchase, regarding any specific requirements, particularly in terms of fire safety, as IKEA furniture may not meet such requirements.

12. Collection of used products

13.1 Collection of used electrical and electronic products

In compliance with regulations, IKEA is a member of ECOSYSTEM, a not-for-profit eco-organization that collects, reuses, repairs, sanitizes and recycles waste electrical and electronic equipment (WEEE). In accordance with current legislation, the cost of collecting and processing end-of-life equipment is borne by the customer through the French Eco tax scheme and in accordance with the eco-organization's scale. This cost is set out in stores, in our purchasing guides, in online product data sheets and in the purchase order.

Collection of used electrical and electronic equipment without purchase:

In accordance with current regulations, IKEA will collect your used electrical and electronic equipment at no cost and with no obligation to make a purchase. This includes both IKEA products and products from other brands, provided the latter are of a similar type and size to those offered for sale by IKEA. You can leave this used equipment at a local collection point (list here: Collecte et recyclage des appareils électriques | ecosystem). You can also leave it at IKEA stores in the dedicated bins or, if it won't fit, ask a co-worker in the "Exchanges and returns" department of your store for assistance.

Collection of used electrical and electronic equipment with purchase of new electrical and electronic equipment:

Electrical and electronic equipment that is at the end of its life, obsolete or not working must not be thrown in sorting bins or put in community recycling bins. Thus, IKEA will collect your old equipment against any purchase of a new item in the same product family.

• When purchasing new electrical and electronic equipment, you can leave used electrical and electronic equipment at local collection points (list here: Collecte et recyclage des appareils électriques | ecosystem) or at an IKEA store.
• To benefit from the collection of used electrical and electronic equipment during a home delivery:
• For an order placed in-store with an IKEA co-worker: when you place an order, tell the IKEA co-worker that you'd like to have your used electrical and electronic equipment collected when the new product is delivered.
• For an online order via www.ikea.com/fr or the IKEA app: Within 24 hours after the receipt of the order confirmation email, call the IKEA Customer Support Centre at +33 09 69 36 20 06 to organize the collection of your used equipment. Any collection request made after the above deadline will not be considered.

13.2 Collection of your used furniture and mattresses

In accordance with current regulations, IKEA is a member of Eco-Maison, a not-for-profit eco-organization that collects, sorts, recycles and repurposes used furniture and mattresses, and offers several collection solutions for your used furniture and mattresses under the conditions set out below.

13.2.1 Collection of your used furniture and mattresses in store without purchase

IKEA takes back your used furniture and mattresses in-store with no obligation to make a purchase. This includes both IKEA products and products from other brands, provided the latter are of a similar type to those offered for sale by IKEA and on condition that the used product presents no risk to the health and safety of IKEA co-workers.

You can only leave your used furniture and mattresses during IKEA store opening hours.

Small used furniture items can be placed in the dedicated bin provided in some stores.

For used furniture that won't fit in collection bins or if the store does not have such bins, you should collect a "Used product collection" ticket from the Exchanges and returns area and one of our IKEA co-workers will assist you.

13.2.2 Collection of your used furniture or mattress upon delivery, after purchasing a new mattress or furniture item

Small furniture items

If you buy a small furniture item, a duvet or a pillow and have it delivered, IKEA will not collect your used furniture from your home at the same time as the delivery is made.

You can leave your used furniture at a collection point without charge. A list of collection points where you can leave small used furniture items can be found here: https://www.maisondutri.fr/livraison-et-reprise-de-votre-meuble/.

Large furniture items

When you buy a mattress or large furniture item from www.ikea.com/fr, the IKEA app or an IKEA store and decide to have this delivered, IKEA will collect your used large furniture item or used mattress from your home free of charge when the new goods are delivered, whether the used items are IKEA products or products from other brands.

Collection is subject to the following conditions:

Conditions for collecting your used mattresses and furniture

• Collection is not applicable to Express deliveries selected instore or online;
• The used furniture item must be the same type as the newly purchased one (if you purchase a bookcase, IKEA will collect a bookcase);
• Collection is based on the principle of one furniture item collected for one item purchased;
• The furniture item must be large (width + length + height above 2 metres) and must require a fixture/equipment for transportation;
• The furniture item must be dismantled before collection: panels must be removed, only the screws may be left in. Armrests on sofas must be removed. The components of the used product to be collected must be located together in the same place and accessible;
• The collection location will depend on the chosen delivery method:
  • - If you've opted for a "Doorstep" delivery, your used item will be collected from the front of your property (on the pavement, in front of the main door of your building if you live in a flat, or in front of your doorway if you live in a house).
  • - If you've opted for "Room of choice" delivery, your used product will be collected from the room of your choosing.
• The used item must not present a risk to the health and safety of the carrier;
• If the used item to be collected is a mattress, the carrier will provide you with a plastic cover to wrap it in upon the delivery of your new mattress. Our delivery service will collect the old mattress from your home provided that it is placed in this cover.

Collection must be booked in advance under the conditions set out below and will correspond with delivery of the new product.

The carrier has the right to refuse to collect your used furniture item or mattress if it does not comply with the conditions detailed above.

To have your used mattress or furniture item collected at the same time as new goods are delivered to your home:

• For an order placed in-store with an IKEA co-worker: when you place an order, you tell the IKEA co-worker that you'd like your used piece of furniture or mattress collected when the new one is delivered and provide the dimensions of your used furniture. You must accept the customer terms and sign the corresponding purchase order;
• For an online order via www.ikea.com/fr or the IKEA app: Within 24 hours after the receipt of the order confirmation email, call the IKEA Customer Support Centre at +33 09 69 36 20 06 to organize the collection of your furniture or mattress and provide the dimensions of the piece of furniture to be collected when the new one is delivered.

Any collection request made after the above deadline will not be considered.

13.3 Collection of games, toys, DIY and garden items (excluding painting tools)

In accordance with current regulations, IKEA is a member of Ecomaison, a not-for-profit eco-organization that collects, sorts, recycles and repurposes games, toys, DIY and garden items, and offers several collection solutions for these used products, under the conditions set out below.

13.3.1 In-store collection of your games, toys, DIY and garden items without purchase

IKEA collects your used games, toys, DIY and garden items in-store with no obligation to make a purchase. This includes both IKEA products and products from other brands, provided the latter are of a similar type to those offered for sale by IKEA and on condition that the used product presents no risk to the health and safety of IKEA co-workers.

You can only leave your used games, toys, DIY and garden items during IKEA store opening hours and in a dedicated collection bin in stores that have them.

For used games, toys, DIY and garden items that won't fit in collection bins or if the store does not have such bins, you should collect a "Used product collection" ticket from the "Exchanges and returns" area and one of our IKEA co-workers will assist you.

13.3.2 In-store collection of your games, toys, DIY and garden items when you purchase new games, toys, DIY and garden items for delivery

If the delivered product weighs less than 20 kg, IKEA will not collect your used games, toys, DIY and garden items from your home when making a delivery.

You can leave your used games, toys, DIY and garden items at a collection point without charge. The following link gives a list of collection points where these items can be taken: Points de Collecte de proximité pour faciliter la reprise - Maison du tri.

If the product weighs more than 20 kg, IKEA will collect the used product free of charge when delivering to your home, whether this is an IKEA product or a product from another brand and subject to the following conditions:

Conditions for collecting games, toys, DIY and garden items:

• Collection is not applicable to Express deliveries selected instore or online;
• The used game, toy, DIY or garden item is of the same type as the product purchased;
• Collection is based on the principle of one product collected for one product purchased;
• For collection at the same time as delivery, the delivered product must weigh more than 20 kg.
• The collection location will depend on the chosen delivery method:
  • - If you've opted for a "Doorstep" delivery, your used item will be collected from the front of your property (on the pavement, in front of the main door of your building if you live in a flat, or in front of your doorway if you live in a house).
  • - If you've opted for "Room of choice" delivery, your used product will be collected from the room of your choosing.
• The used product must not present a risk to the health and safety of the carrier;
• Collection must be booked in advance under the conditions set out below and will correspond with delivery of the new product.

The carrier has the right to refuse to collect your used product if it does not comply with the conditions detailed above.

• For an order placed in-store with an IKEA co-worker: when you place an order, you tell the IKEA co-worker that you'd like your used product collected when the new one is delivered and provide the dimensions of your used furniture. You must accept the customer terms and sign the corresponding purchase order;
• For an online order via www.ikea.com/fr or the IKEA app: Within 24 hours after the receipt of the order confirmation email, call the IKEA Customer Support Centre at +33 09 69 36 20 06 to organize the collection of your product and provide the weight of the product to be collected when the new one is delivered.

Any collection request made after the above deadline will not be considered.

13. Force Majeure

IKEA cannot be held responsible for any breach, even partial, or any delay in performing its contractual obligations which result from an instance of force majeure. Force majeure shall mean any cause beyond IKEA's control, whether foreseeable or not, which is of an irresistible nature or the effects of which would substantially alter the economic balance of the sale for IKEA.

Events including hailstorms, fire, flood, riot, war, shortages of fuel, energy, transport, materials, etc. and acts of God are considered cases of force majeure, even if they are only partial and irrespective of the cause.

IKEA will do its utmost to inform you of the occurrence of an instance of force majeure, notably via its website www.ikea.com/fr.

14. Intellectual property

The name "IKEA" as well as all trademarks, whether figurative or not, and more generally all other trademarks, graphics, images and logos appearing on the goods, their accessories and packaging, or on the IKEA website, whether registered or not, are and shall remain the exclusive property of IKEA. Any total or partial reproduction, modification or use of these trademarks, graphics, images and logos, for any reason and on any medium whatsoever, without the prior, express consent of IKEA, is strictly prohibited. The same applies to any combination or conjunction with any other trademark, symbol or logo and more generally, any distinctive sign intended to form a composite logo. The same applies to any copyright, design, model or patent which are the property of IKEA.

All technical documents issued to the Customer remain the exclusive property of IKEA which is the sole holder of intellectual property rights over these documents. Said documents must be returned to IKEA at its request.

The Customer agrees not to make any use of these documents that is likely to adversely affect the industrial or intellectual property rights of IKEA and undertakes not to disclose the content of said documents to any third party without the express consent of IKEA.

15. Personal data

By adhering to these conditions, you consent to Meuble IKEA France, as data controller, storing and processing your data for the performance of the sales contract.

This data is intended solely for our internal services and our service providers (deliveries and/or assembly) involved in the context of the purpose described above. It will be kept for the entire duration necessary for the proper execution of your order, the associated services where applicable and as part of any after-sales service, unless otherwise provided by law.

In accordance with the provisions of the Law "Informatique et Libertés" No. 78-17 of 6 January 1978, amended by Law No. 2016-1321 of 7 October 2016 "pour une République numérique" and the General Data Protection Regulation of 27 April 2016, you have the right to access, modify, oppose, be forgotten and delete your data. You also have the right to limit the processing of your data.

To exercise your rights, please send your request:

• by mail, to the following address: Meubles IKEA France SAS - data protection department 425 rue Henri Barbusse - 78370 Plaisir
• or via the following online form: formulaire de demande d'exercice des droits.

For any questions relating to the processing of your personal data, you can contact our data protection department at the following address: cil.ikeafrance@ikea.com. We draw your attention to the fact that this address is only intended for requests relating to data protection issues and does not process other requests. For any complaints, after-sales service or information relating to our products and services, we invite you to contact our Customer Relations department via the form available on our website.

For details of our privacy policy and the conditions under which IKEA collects and uses your personal data when you use the IKEA website (www.ikea.com/en) or the IKEA mobile application (together, our "site"), please consult our Privacy Policy.

16. Liability

The Products must comply with the technical specifications made available by IKEA and be fit for their purpose. They must also meet standard quality criteria and current legislative standards.

Products that do not meet all the above requirements will be considered non-compliant.

Except as otherwise provided for by law, IKEA shall not be liable for any damages of any kind resulting directly or indirectly from the use of or inability to use the Products, and in particular:

• IKEA shall not be liable for any particular, indirect or consequential damages including, but not limited to, a decline in production or a loss of profits, even if the Customer has been advised of the possibility of such damages or losses;
• IKEA shall not be responsible for the loss or destruction of any item, or for damage or expenses originating directly or indirectly from the use, misuse or inability to use products by the Customer, whether independently or in combination with another product.

IKEA shall not be responsible for commercial loss of any kind.

17. SUBCONTRACTING

IKEA is authorized to subcontract all or part of its obligations under the T&C and/or any special terms and conditions, without the prior written agreement of the Customer.

IKEA shall remain fully responsible for the acts and omissions of its subcontractors.

18. UNIQUE IDENTIFIERS

In accordance with Article R.541-173 of the French Environmental Code, please find below our unique identifiers for each eco-organization of which IKEA is a member.

Ecomaison Filière Eléments d'ameublement (furnishing components sector): FR001386_10VA01

Ecomaison Filière Jeux et Jouets (toys and game sector): FR005187_12RWRM

Ecomaison Filière Articles de bricolage et de jardin (DIY and garden items sector): FR005187_14CYUN

EcoDDS Filière ABJ Outillages du peintre : FR005187_14CYUN

Ecomaison Filière Bâtiment catégorie 2 (non inertes) (category 2 buildings (non-inert) sector): FR005187_04HWIL

As part of this agreement, IKEA will apply the eco-participation scale to its prices for products it markets from May 1, 2023. For more information, consult the Ecomaison guide available here.

The portion of the unit cost incurred in managing waste from building products and materials (eco-participation) is passed on to the professional purchaser without any possibility of reduction.

Ecosystème DEEE (e-waste): FR001386_05TVRD

Ecosystème Lampes (lamps): FR001386_05TVRD

CITEO emballage: FR005187_01BZSA

CITEO eco-folio: FR005187_03QEFA

Re_fashion textile: FR005187_11AVUL

Corepile: FR001386_06001P

Eco-DDS: FR005187_07CQKI

SYDEREP: FR001386

Ecologic: FR005187

19. In the event of disputes

These customer terms and the contractual documents are governed by French law.

If a dispute arises as to their interpretation and/or execution, the Versailles commercial court shall have exclusive competence. This shall also apply for multiple defendants, the introduction of third parties and interim proceedings.

21. Language

The original T&C are drafted in French. In the event of translation into one or more languages, the French text alone shall prevail, particularly in the event of litigation. Hence, the French T&C prevail on the present English translation.

The parties expressly declare that the occasional or constant use of another language in their relations may under no circumstances be considered as a waiver of the application of French law, nor of French as the sole authentic language.