Keurig K-Supreme Plus SMART Use & Care Guide

Get Connected With The Keurig App

You will need the Keurig app to set up and control your coffee maker.

1. SCAN: Use your smartphone's camera to scan the QR code on the back of the coffee maker to download the app and get started, or search for the Keurig app on your device's app store.

[App Store and Google Play logos described]

Connect Your Coffee Maker

2. PLUG IT IN: Remove packing tape from the coffee maker and plug it into a grounded outlet. The coffee maker will automatically power on, or you can press any button to power it on. Ensure you have your home Wi-Fi password ready.

3. GET CONNECTED: Open the Keurig app, select 'Get Connected', and create an account. Once completed, press the right arrow on the coffee maker to 'Connect'.

4. SET UP: Follow the in-app instructions to link your coffee maker to your smartphone and connect to your home Wi-Fi. A 'SUCCESS!' message will appear in the app; press OK. The coffee maker will display 'Wi-Fi Connected'; press FINISH.

Before You Brew

5. Rinse & Fill: Rinse the water reservoir with fresh water and fill it to the max fill line. If you have a Keurig Water Filter, install it now.

6. Cleansing Brew: Press any button to power on. Place a large mug (minimum 296 ml / 10 oz) on the drip tray. Follow the on-screen instructions on the coffee maker to perform a cleansing brew. This one-time setup process is now complete.

Brew Your First Cup

7. Place Mug & Insert Pod: Lift the handle and place a K-Cup pod in the K-Cup pod holder. Lower the handle completely to close the lid. Do not remove the foil lid from the K-Cup pod.

Note: Remove the drip tray to accommodate a travel mug up to 17.8 cm / 7 inches tall.

8. Brew & Enjoy!: Use the 'Recommended Brew' setting or customize your brew. Choose a size, then press the blinking BREW button. Once brewing is complete, recycle the used K-Cup pod. Brewing is complete when the 'Enjoy' screen is displayed.

Caution: Hot water is present in the K-Cup pod holder during brewing. Do not lift the handle during the brewing process to avoid injury.

Get To Know Your Coffee Maker

BrewID™

BrewID™ recognizes your K-Cup pod and customizes brew settings for a distinctively delicious cup. It can also create and store your favorite brew settings on the coffee maker and in the app.

Recommended Brew

Recognizes your K-Cup pod and adjusts temperature and strength to brew as the roaster recommends.

Brew Over Ice

Brew your favorite beverages over ice. Automatically adjusts brew temperature, starting hotter for full flavor extraction and then cooling down to minimize ice melt. Do not use glass for this feature.

Multistream Technology™

Saturates coffee grounds more evenly to extract full flavor and aroma (compared to leading national Keurig K-Classic coffee makers).

Brew Strength & Temperature

Dial your brew strength up or down with 5 settings, from Balanced to Intense. Choose the perfect temperature with 6 settings, from Warm to Max Hot.

Smart In-App Features:

• Schedule a Brew
• Customize your Brew Settings
• Smart Auto-Delivery: Automatically reorders pods when your inventory is low.
• Voice Control
• Maintenance Alerts

Coffee Maker Features

Create a Favourite

Save up to 10 favorite brew settings by pressing and holding the heart icon above the temperature and strength settings. Favorites can be renamed, reordered, or deleted via the Keurig app or directly on the coffee maker.

Hot Water Brew

On the home screen, press the 'K' icon to access hot water. Choose a size and press the blinking 'K' to brew hot water.

Power On/Auto Off

Power on by pressing any button or lifting the brew handle. The coffee maker automatically turns off after 5 minutes of inactivity. Press and hold the 'K' button to manually turn the coffee maker off.

Settings Menu

Press both arrows simultaneously to open the Settings menu. Use the right arrow to navigate through options:

• Wi-Fi®: Connect to your Wi-Fi network, modify passwords, and change settings.
• High Altitude: Ensures proper operation at altitudes of 1,500 meters / 5,000 feet and above.
• Language: Select your preferred language.
• Water Filter Reminder: Set reminders for water filter replacement.
• Coffee Maker Information: Displays the latest software version.
• Support: Provides contact information for assistance.
• Factory Reset: Resets the coffee maker to its original manufactured state.

Voice Control

Access Voice Control via the Keurig app: tap Settings, then My Account, then Voice Control, and follow the prompts.

Remote Brew

Place a pod in the maker, lower the handle, and place a mug on the drip tray. Open the Keurig app, navigate to the Brew tab, select your settings, and tap the brew button. You can cancel via the app or by powering off the coffee maker.

Remote On & Off

Toggle the coffee maker's power on and off from the Brew tab in the Keurig app.

Schedule a Brew

Schedule a brew in advance via the Keurig app. Tap the calendar icon on the Brew tab, choose the date and time. Ensure the water reservoir is filled, a pod is inserted, and a mug is in place.

Smart Auto-Delivery

Tracks your pod usage and automatically orders replacements when your supply is low (10 days remaining).

My Brew Style

Tracks your brewing activity and offers personalized recommendations for favorite settings.

ATTENTION! This coffee maker is only compatible with the newly designed Keurig My K-Cup Universal Reusable Coffee Filter. Do not use other reusable filters, as they may damage the coffee maker.

Caring For Your Coffee Maker

Regular cleaning ensures smooth operation. Always turn off and unplug the coffee maker before cleaning.

Coffee Maker Exterior

Clean metal areas with a paper towel and non-vinegar glass cleaner. Clean plastic parts with a damp, soapy, lint-free, non-abrasive cloth. Never immerse the coffee maker in water or other liquids.

Drip Tray

The drip tray holds up to 237 ml / 8 oz of overflow. Empty and clean it occasionally. Slide it towards you, keeping it level to avoid spilling. Clean with a damp, soapy, lint-free, non-abrasive cloth.

Water Reservoir

Wipe the inside of the reservoir and the underside of the lid with a damp, non-abrasive, lint-free cloth. Do not dry with a cloth as lint may remain. Allow the reservoir to dry completely.

Regular Maintenance

For optimal performance and taste, follow this maintenance schedule:

*To turn off the Descale notification, follow the full descaling procedure.

Descaling Your Coffee Maker

Descale your coffee maker every 3 months or when the descale notification appears. This procedure helps maintain performance by removing calcium deposits and scale.

Descaling Procedure

Before you begin: You will need a large ceramic mug, fresh water, Keurig Descaling Solution, and access to a sink. Allow approximately 15-20 minutes.

STEP 1: Prepare the Coffee Maker When the 'Descale' notification appears, press the left arrow and select 'CONTINUE'. Follow on-screen prompts. If the notification is not visible, open Settings (press both arrows) and select 'Descale Mode'.

Note: Remove the water filter from the reservoir if applicable.

STEP 2: Descale the Coffee Maker Empty and rinse the water reservoir. Pour the entire bottle of Keurig Descaling Solution into the reservoir. Fill the empty bottle with water and pour it into the reservoir. Do not insert a K-Cup pod. Place a large mug on the drip tray.

Press the blinking BREW button to dispense 355 ml / 12 oz of hot water. Discard the water and replace the mug. Repeat this process until the water reservoir is empty and the screen displays 'ADD WATER'.

STEP 3: Fresh Water Rinse Rinse the water reservoir and refill it to the max fill line with fresh water. Ensure the mug is on the drip tray. Press the blinking BREW button to begin the fresh water rinse. Discard the hot liquid. Repeat this step until the screen displays 'DESCALE COMPLETE'.

Note: The descaling solution may cause foaming, which is normal. If the coffee maker does not fill properly after adding the solution, turn it off, unplug it, discard the solution, rinse the reservoir, refill with water, and repeat the rinse cycle. If the issue persists, let the coffee maker sit unplugged for 30 minutes before continuing.

Troubleshooting

Grounds in Your Coffee

Clean the exit needle in the K-Cup Pod Holder and the coffee maker's entrance needles using a straightened paper clip. For optimal results, perform 2 cleansing brews after cleaning.

Excessive Grounds in K-Cup Pod Assembly Housing

Do not use already-punctured pods, as this can cause grounds to escape.

Coffee Maker Will Not Close or Brew with My K-Cup

Older My K-Cup Reusable Coffee Filters may not be compatible. Ensure your filter has five holes on the lid.

Recommended Brew Settings Not Provided or K-Cup Pod Not Recognized

Ensure your coffee maker is connected to Wi-Fi to enable BrewID™. Use only Genuine Keurig K-Cup pods. If a pod is already punctured, it may not be recognized. Try an unpunctured pod. If the issue persists, contact Customer Service.

Coffee Maker Does Not Have Power or Shuts Off

• Plug the coffee maker into its own grounded outlet. Avoid overloading the circuit with other appliances.
• The coffee maker automatically turns off after 5 minutes for energy savings.
• If there is no power, contact Customer Service.

How do I connect my coffee maker if I skipped connecting it out of the box?

Download the Keurig app and select 'Get Connected' to create an account. If the app is already installed, go to Settings, select 'Connect a Coffee Maker', then 'Get Started'. Scan the QR code on the back of the coffee maker. On the coffee maker, open Settings (press both arrows), navigate to Wi-Fi settings, press the 'K' button, then the right arrow to 'Connect'. Tap 'LINK' in the app and follow the instructions.

Coffee Maker Will Not Brew

If the 'add water' warning appears, refill the water reservoir. A minimum of 177 ml / 6 oz of water is required; add an extra 59 ml / 2 oz to ensure the minimum fill level is met. Press BREW. Repeat until dispensing begins. Ensure the water reservoir is properly seated. If the warning persists, contact Customer Service.

Brewing a Partial Cup

Check for clogs in the exit needle or K-Cup Pod Holder. If the issue persists after descaling twice, contact Customer Service.

Helpful Hints

For better taste, use filtered or bottled water. Do not use distilled water.

Service

This coffee maker is not user-serviceable. Refer to the Warranty section for service information.

Storage

Empty the water reservoir before storing or transporting. Store in a safe, frost-free environment. Before using after storage, rinse the reservoir with fresh water and descale the coffee maker.

If moving the coffee maker to a new location, turn it off, unplug it, and empty the water reservoir. If the coffee maker has been exposed to freezing temperatures, allow it to warm to room temperature for at least 2 hours before use.

Click or Call!

For questions, visit support.keurig.ca for videos on cleaning and descaling. For further assistance, call 1-800-361-5628.

Warranty

Limited One-Year Warranty

Keurig Green Mountain, Inc. warrants this coffee maker to be free of defects in materials or workmanship under normal home use for one year from the date of purchase. Registration on keurig.ca/welcome is recommended. Keurig will, at its option, repair or replace a defective coffee maker free of charge upon receipt of proof of purchase. Replacement units may be new or reconditioned and will carry a new limited one-year warranty.

This warranty applies to coffee makers operated in the United States and Canada. It provides specific legal rights that may vary by state or province.

Only Keurig K-Cup pods and accessories guarantee proper functioning and lifetime. Damage or malfunction from non-Keurig products may not be covered by this warranty and may incur a service fee.

What is Not Covered by the Limited Warranty?

This warranty does not cover consequential or incidental damages (such as property damage) or expenses resulting from warranty breaches. Some states/provinces may not allow these exclusions.

Damages caused by non-Keurig pods/accessories, unauthorized service, non-genuine Keurig parts, abuse, misuse, improper power supply, or acts of God are not covered.

Other Limitations

This warranty is exclusive and replaces all other express warranties. Keurig specifically disclaims all other warranties, including implied warranties of merchantability or fitness for a particular purpose. Some states/provinces may not allow these disclaimers.

How Do You Obtain Warranty Service?

Call Keurig Customer Service at 1-800-361-5628. Do not return the coffee maker without obtaining a Return Materials Authorization (RMA) number from Customer Service. Returns without an RMA number will be sent back without servicing.

Parts Identification

The K-Supreme Plus SMART coffee maker includes the following parts:

• A. Handle
• B. K-Cup Pod Holder (B and C together form the K-Cup Pod Holder Assembly)
• C. Funnel
• D. K-Cup Pod Assembly Housing
• E. Drip Tray Plate
• F. Drip Tray
• G. Drip Tray Base
• H. Water Reservoir Lid
• I. Water Reservoir

For replacement parts, visit www.keurig.ca.

Coffeehouse taste in your own home.

Double your first purchase of 48 K-Cup pods: Register your coffee maker at keurig.ca/welcome and receive a coupon code by email for 2 boxes of 24 K-Cup pods FREE with an equal or greater value purchase. Restrictions apply.

For more information, visit keurig.ca/appliances/register-brewer.

K-Cup Pod Recycling Instructions

1. 1. PEEL: Peel lid and dispose.
2. 2. EMPTY: Empty contents or compost. Filter can remain.
3. 3. RECYCLE: Recycle in select locations.

Important: Pod is hot. Allow to cool after use. Some municipalities require additional steps. May not be recyclable in your area. Visit WWW.KEURIG.CA/RECYCLABLE for details.