Manuals+

8x8 Switchboard Pro

88 Second Guide

Call Management Window

Contact Directory Window

Contact Details Panel Example:

Shows contact "Alexander Bell", Sales, Ext. x1005. Options include "Place Call" ?, "Transfer" ➡️, "Park Call" ?️, and "Voicemail" ?. Includes "Save" and "Delete" buttons.

Chat

  1. Select the contact to open the Contact Details panel
  2. Select the Chat Bubble ? to begin messaging

Notes

  1. Select the contact to open the Contact Details panel
  2. Select the Notes tab to enter notes. (Only viewable by receptionist)

Park Calls

  1. While on a call, select the Park Call ?️ icon
  2. Select to Park the call Publicly, or by Branch if set up
  3. Alert the third party of the extension
Active Call Example:

Shows an "Active Call" status for "Amit Driver", Extension 1003, duration 0:17. Includes call controls.

Transfer Calls - Blind

  1. Select the Call Transfer ➡️ icon
  2. Enter the recipient's number and select the Transfer ➡️ arrow
Call Transfer Interface:

A pop-up window titled "Call Transfer" with input for "Number" and controls like Play (▶️) and a transfer arrow (➡️).

Transfer Calls - Warm

  1. While on a call, place a new call to the intended recipient
  2. Once connected, select Warm Transfer ➡️ to connect the calls

Receive Calls

  1. When a call comes in, the details appear within the call panel
  2. Select Answer Call ? to connect the call or click Auto ? to direct the caller to the Auto Attendant
Call Panel Interface:

Shows an "Incoming Call" from "Gary Turner", number "020 3928 0253", duration "0:09". Also displays "Auto Attendant" and "Auto 444".

Contact Directory Table

Contact List View:

A table showing contacts with columns: Branch, Status, First, Last, Department, Extn/Phone, Mobile. Includes search and column visibility options.

Settings

Settings Panel:

Options include "Display Callee Details", "Hide Call Notification after 20 sec", and "Enable Contact Filtering", each with toggle switches.

Models: 8x8 Switchboard Pro Software

File Info : application/pdf, 1 Pages, 173.73KB

R01 A06 88Sec SwitchboardPro

References

Microsoft PowerPoint for Microsoft 365

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