TRUE FITNESS RESIDENTIAL XM50 ELLIPTICAL

IMPORTANT--PLEASE READ

All products shown are prototype. Actual product delivered may vary. Product specifications, features, and software are subject to change without notice.

For the most up-to-date version of this manual, please visit: https://shop.truefitness.com/services-support/user-manuals/

CONTACTING OUR SUPPORT TEAM

For pre or post-installation questions, contact TRUE Monday - Friday 8:30am - 5:00pm (CST):

• Commercial Direct Customers and Corporate Accounts: 800.868.8783
• Retail Customers and Distributors: 800.883.8783

Email:

• Commercial Direct Customers and Corporate Accounts: service.direct@truefitness.com
• Retail Customers and Distributors: service@truefitness.com
• Service International: int.service@truefitness.com

When contacting TRUE, please have the following information ready:

• Serial Number of Unit
• Contact Information (Full Name, Email, and Phone Number)
• Address of Facility or Residence
• Detailed Description of Symptom (with pictures or video if applicable)

NOTE: Authorized service providers, dealers, and distributors may also use TRUE's online resource at portal.truefitness.com.

CONTACTING OUR SALES TEAM

For product inquiries, please contact sales:

• Phone: 800.426.6570
• Email: sales@truefitness.com
• Hours: Monday - Friday 8:30am - 5:00pm (CST)

REPORTING FREIGHT CLAIMS OR PARTS DAMAGE

If materials are damaged during shipment, follow these guidelines:

Severe Damage

Obvious damage to external packaging and internal product. Refuse the shipment. Contact TRUE product support (800.883.8783) or sales support (800.426.6570) Monday-Friday during normal business hours. A replacement shipment will be sent upon receipt of the refused shipment. If multiple boxes are involved, only refuse damaged boxes.

Slight Damage

Minimal damage to external packaging with unknown internal damage. Sign the bill of lading as damaged when accepting the shipment. After opening, gather serial number, model number, description of damage, and photos of the damaged product and box. Contact TRUE product support (service@truefitness.com | 800.883.8783) or sales support (sales@truefitness.com | 800.426.6570) Monday-Friday during normal business hours.

Concealed Damage

No damage to external packaging but internal damage. Notify the carrier immediately. TRUE cannot file a claim if the carrier is not notified promptly. Gather serial number, model number, description of damage, and photos. Contact TRUE product support (service@truefitness.com | 800.883.8783) or sales support (sales@truefitness.com | 800.426.6570) Monday-Friday during normal business hours.

SAFETY INSTRUCTIONS

This equipment is intended for in-home use only. Do not use in commercial, rental, school, or institutional settings.

• Read and understand all instructions and warnings before use.
• Obtain a medical exam before starting any exercise program. Stop and consult a physician if you feel faint, dizzy, or experience pain during exercise.
• Obtain proper instruction prior to use.
• For indoor use only.
• Inspect the unit daily for incorrect, worn, or loose components. Do not use until corrected, replaced, or tightened.
• Do not wear loose or dangling clothing.
• Use care when mounting or dismounting.
• Read, understand, and test emergency stop procedures.
• Disconnect all power before servicing.
• Do not exceed maximum user weight of 350 lbs / 159 kg.
• Keep the top side of the moving surface clean and dry.
• Keep children and animals away.
• Use caution when moving and assembling.
• All exercise equipment is potentially hazardous; failure to pay attention to usage conditions could result in death or serious injury.

DANGER: To reduce the risk of electric shock, always unplug this product when not in use, before cleaning, or attempting maintenance. Do not handle the plug with wet hands.

WARNING: Heart rate monitoring systems may be inaccurate. Over-exercising may result in serious injury or death. Stop exercising immediately if you feel faint.

WARNING: To reduce the risk of burns, fire, electric shock, or injury:

• Health-related injuries may result from incorrect or excessive use.
• TRUE strongly recommends a physician consultation before starting an exercise program, especially if you have a family history of high blood pressure or heart disease, are over 45, smoke, have high cholesterol, are obese, or have not exercised regularly. Consult a fitness professional for correct product use.
• Take the equipment out of use immediately if it fails to work properly or displays a warning.
• Follow basic precautions when using the machine.
• Use only for its intended purpose as described in this manual.
• Do not move the equipment by lifting the console. Do not use the console as a handlebar during a workout.
• This product may expose you to chemicals like Toluene and Acrylamide, known to cause cancer and birth defects in California. Visit www.P65Warnings.ca.gov for more information.
• Keep equipment stable on flat ground.
• Risk of personal injury: crushing hazard when equipment is in operation. Keep feet, hands, and fingers away from moving parts.
• Replace worn, damaged, or missing warning labels.
• Replace any non-working or damaged components; remove the unit from service until repair.
• Do not operate the equipment covered or with blocked airflow. Keep air openings free of lint, hair, or obstructions.
• To avoid serious injury, remove and store the power cord when not in use.
• Never leave the appliance unattended when plugged in.
• Do not use any type of extension cord.
• Never operate a TRUE product with a damaged power cord or plug, or if it has been dropped, damaged, or partially immersed in water.
• Use only a TRUE AC power cord or AC/DC adapter.
• Position the product so the power cord plug is accessible.
• Keep the power cord away from heated surfaces. Do not pull the equipment by the power cord or use it as a handle. Do not run the power cord along the side or under the equipment.
• If the electrical supply cord is damaged, it must be replaced by the manufacturer, an authorized service agent, or a similarly qualified person.
• Connect to a properly grounded electrical outlet.
• To disconnect, turn power OFF at the ON/OFF switch (if applicable), then remove the plug from the outlet. The machine power switch uses ( ) for ON and ( ) for OFF.
• Never insert objects into any openings. If an object drops inside, turn off power, unplug the cord, and retrieve it. If it cannot be reached, contact TRUE product support.
• Changes or modifications could void the warranty.
• Do not use where aerosol spray products are used or oxygen is administered, as these create a danger of combustion and explosion.
• Do not use outdoors, near water, while wet, or in areas of high humidity or extreme temperature changes.
• Close supervision is necessary for children under 15 or disabled persons.
• This equipment is not intended for use by persons with reduced physical, sensory, or mental capabilities, or lack of experience/knowledge, unless supervised or instructed by a responsible person.
• Children shall not play with the appliance.
• Cleaning and user maintenance shall not be done by children without supervision.
• Wear shoes with rubber or high traction soles. Avoid shoes with heels, leather soles, cleats, or spikes. Ensure no stones are embedded in soles.
• Do not use in bare feet. Keep loose clothing, shoelaces, and towels away from moving parts.
• Attach the safety clip to clothing before use to avoid injury.
• Ensure bystanders are out of reach of moving parts.
• Do not use typing or web surfing features at excessive speeds. Stabilize yourself when using these features.
• Never place liquids directly on the unit except in accessory tray or bottle holders. Containers with lids are recommended.
• Always follow console instructions for proper operation.
• Do not use contact heart rate grips as a handlebar.
• Avoid exiting equipment while the tread belt is in motion.
• Never walk or jog backwards.
• Allow only one person at a time on the equipment while operating.
• Do not allow animals on or near the equipment while in operation.
• Do not reach into or underneath the unit, or tip it on its side during operation.
• Do not use if you have a cold or fever.
• Do not change incline by placing objects under it.
• Do not use attachments not recommended by the manufacturer.
• Allow only trained personnel to service this equipment.
• It is the owner/operator's responsibility to ensure regular and scheduled maintenance is performed.

POWER REQUIREMENTS

Read and understand all instructions before plugging in any TRUE power cord.

GROUNDING INSTRUCTIONS

This product must be grounded to reduce the risk of electric shock. It is equipped with a cord having an equipment grounding conductor and a grounding plug. The plug must be inserted into an appropriate, properly installed, and grounded outlet in accordance with local codes and ordinances.

DANGER: Improper connection of the grounding conductor can result in electrical shock. Consult a qualified electrician or service provider if unsure about grounding or dedicated lines. Seek a qualified electrician for cord or plug modifications. TRUE is not responsible for injuries or damages from cord/plug modification.

To reduce the risk of burns, fire, electric shock, or injury, connect each product to a properly grounded 110V or 220V electrical outlet. The required voltage is on the serial number decal.

• Some TRUE products require a 110V, 60 Hz, 20 amp circuit. Most residential homes have 110V, 60 Hz, 15 amp circuits. If your unit requires a 20 amp outlet, contact an electrician to install a dedicated 20 amp circuit.
• This model is for use on a nominal 110V circuit and has a grounding plug. Ensure the product is connected to an outlet with the same configuration. No adapter should be used.

Diagram of a grounded electrical outlet with a grounding pin.

SPACE REQUIREMENTS

TRUE recommends leaving a minimum of 24" (61cm) on each side of the equipment and a 79" (200cm) safety zone at the rear.

Diagram showing the elliptical trainer with recommended clearance: 24 inches (61cm) on each side and 79 inches (200cm) at the rear.

SPECIFICATIONS

• DIMENSIONS (L X W X H)
  • Footprint: 42" x 30" x 64" (107cm x 76cm x 163cm)
  • Active Footprint: 70" x 30" x 64" (177cm x 76cm x 163cm)
• MACHINE WEIGHT: 275 lbs / 125 kg
• MAXIMUM USER WEIGHT: 400 lbs / 181 kg

WARNING DECALS

WARNING: Replace warning labels that may be worn, damaged, or missing.

To replace any worn or missing decals, contact TRUE product support: service@truefitness.com | 800.883.8783.

Diagram indicating the console serial number location and the base serial number location on the elliptical.

Diagram of a warning decal with ETL certification, model number XR1-0A-35, serial number/date code, and compliance standards (ANSI/UL STD.1647, CAN/CSA STD. C22.2 NO.68). It also includes CAUTION and WARNING statements regarding safe usage.

COMPLIANCES

This equipment complies with all applicable codes and regulations. For a complete list of compliances, please visit www.truefitness.com.

PROPER USE

Proper Training Position

• Users should keep both feet on the footpads (A) during the workout.
• During a workout, the user's hand should grasp the upper exercise arms (B).
• Users should remain standing throughout the workout.

Entry and Exit Safety

To Enter:

• Step up onto the side platforms.
• Grip the upper exercise arms for stability while stepping onto the lowest pedal.
• Place the opposite foot onto the other pedal.

To Exit:

• Stop pedaling by slowing leg motion and applying slight resistance to the upper exercise arms.
• While gripping the upper exercise arms for stability, step from the highest pedal onto the side platform.
• Place the opposite foot on the other side platform.
• Step down off the machine.

NOTE: The elliptical trainer is not equipped with a free wheel, therefore the moving parts are unable to stop immediately.

Illustration of a person using the elliptical, with labels pointing to footpads (A) and upper exercise arms (B).

ASSEMBLY INSTRUCTIONS

NOTE: Supplemental video available @TRUEFitnessservicevids.

PREASSEMBLY CHECKLIST

BASIC GUIDELINES FOR SETTING UP THE EQUIPMENT

After removing the equipment from packaging, place it on a clean, level surface. Ensure the electrical cord easily reaches a grounded three-pronged outlet.

DANGER: Do not use an extension cord or ungrounded outlet. Grounding helps prevent electrical damage and enhances safety. Consult a qualified electrician or serviceman if unsure about grounding. Do not modify the provided plug if it does not fit the outlet; have a proper outlet installed by a qualified electrician.

CAUTION: Use caution when assembling. Unpacking and assembling is a two-person task. Use caution when unpacking; avoid damage. Do not use a box cutter or slice into packaging.

VERIFY BOX CONTENTS

IMPORTANT! Verify box contents. For questions or missing parts, contact product support: service@truefitness.com | 800.883.8783.

TOOLS NEEDED FOR ASSEMBLY

BOX CONTENTS

*The 9V, 1.3A power adapter is for LED consoles only. Touchscreen consoles require a 12V, 3A power adapter, which is included with touchscreen consoles.

HARDWARE CONTENTS

XR1-0A-35 HARDWARE PACK

ASSEMBLY STEPS

Step 1--Attach Console Mast

Tools Used: 6mm Allen Wrench, 17mm Box End Wrench

Parts Used: Item 1 (ASSEMBLY, MAST WITH WIRES), XM0148 (BHCS, M10 X 135MM X P1.5, BLK ZP) x3, XM0234 (BHCS, M10 X 80MM X P1.5, BLK ZP) x3, PS0033 (HEX NUT, M10, ZP BLK) x3

1. Using the pull string, pull the cables up through the console mast. IMPORTANT: DO NOT pinch the cables.
2. Slide the console mast onto the frame.
3. Using a 6mm allen wrench and a 17mm box end wrench, attach the console mast to the base using 6 hex screws and 3 lock nuts. NOTE: At least one person should hold the console mast while another installs it. IMPORTANT: DO NOT fully tighten hardware until step 4.

Diagram showing the console mast being attached to the base with screws and nuts.

Step 2--Attach Lower Frame Cover

Tools Used: Phillips Screwdriver

Parts Used: Item 1 (COVER, XM LOWER FRAME), PS0114 (SCREW, COARSE PLASTIC M4-0.7 X 16MM BLK) x6

Using a Phillips screwdriver, attach the lower frame cover to the base using 6 screws. NOTE: Position the cables between the lower frame cover and the console mast. IMPORTANT: DO NOT pinch the cables.

Diagram showing the lower frame cover being attached with screws.

Step 3--Attach Bullhorn

Tools Used: 4mm Allen Wrench

Parts Used: Item 1 (SUBASSEMBLY, BULLHORN PLUS WIRES), Item 2 (WIRE, XM HR CABLE), Item 3 (XM0168, BHCS, M6 X 15MM, BLK ZP) x5

1. Connect the bullhorn and console mast cables. IMPORTANT: DO NOT pinch the cables.
2. Using a 4mm allen wrench, attach the bullhorn to the console mast using 5 screws. NOTE: Tighten the front screw first.

Diagram showing the bullhorn connection and attachment.

Step 4--Attach Swing Arm Assembly

Tools Used: 6mm Allen Wrench, Phillips Screwdriver, 17mm Box End Wrench

Parts Used: Items 1-11 (See Box Contents and Hardware Contents tables for details)

1. Using a 6mm allen wrench, attach the swing arm assembly to the console mast using 2 hex screws, 2 flat washers, and 2 wavy washers.
2. Using a 6mm allen wrench, attach the drawbars to the base using 8 hex screws.
3. Using a 6mm allen wrench and a 17mm box end wrench, fully tighten the hardware from step 1. NOTE: Tighten the 3 hex screws on the back of the base first.
4. Using a #2 Phillips screwdriver, attach the middle pivot covers to the swing arm assembly using 6 screws.

Diagrams illustrating the attachment of the swing arm assembly, drawbars, and pivot covers.

Step 5--Attach Pedal Tubes

Tools Used: 6mm Allen Wrench, 17mm Box End Wrench, Phillips Screwdriver

Parts Used: Items 1-7 (See Box Contents and Hardware Contents tables for details)

1. Using a 6mm allen wrench and a 17mm box end wrench, attach the pedal tubes using 2 bolts and 2 nuts. NOTE: Ensure pedal tubes are aligned on the center of the crankshaft rollers before tightening.
2. Using a Phillips screwdriver, attach the lower pivot covers using 8 screws.

Diagrams showing the attachment of pedal tubes and lower pivot covers.

Step 6--Attach Upper Exercise Arms

Tools Used: 6mm Allen Wrench, Phillips Screwdriver

Parts Used: Items 1-8 (See Box Contents and Hardware Contents tables for details)

1. Using a 6mm allen wrench, attach the upper exercise arms to the swing arm assembly using 12 hex screws.
2. Using a Phillips screwdriver, attach the upper pivot covers to the swing arm assembly using 10 screws.

Diagrams showing the attachment of upper exercise arms and pivot covers.

Step 7--Attach Console

Tools Used: #2 Phillips Screwdriver

Parts Used: Item 1 (ASSEMBLY, MAST WITH WIRES)

1. If the console has three screws (00567700) preassembled, remove and set them aside as they are not used. Remove and set aside the four screws (00567800) preassembled to the console.
2. Connect the console and base cables: heart rate, I/O data, and ground (use the screw on the console mast to attach the ground cable). Ensure all cables are routed inside the console mast to avoid pinching. IMPORTANT! Refer to the console owner's manual for detailed information on cable connections, machine setup, and use.
3. Using a #2 Phillips screwdriver, secure the console to the console mast using the four screws (00567800).

Diagram showing console attachment, cable routing, and grounding connection.

Step 8--Connect the Power Adapter

A. Make correct power connections for the base and console:

• If the console is a touchscreen, use the 12V, 3A power adapter.
• If the console is an LED, use the 9V, 1.3A power adapter.

B. Verify the console powers up and is configured for this machine. See the console owner's manual for more information.

Diagram showing the power adapter connection point.

Step 9--Level the Machine

Tools Used: 17mm Wrench

A. Using a 17mm wrench, adjust all four leveling feet until they contact the floor. IMPORTANT: Do not adjust the leveling feet to a height where they detach or unscrew from the machine.

B. Verify all four lock nuts are securely tightened and flush against the bottom of the frame.

Diagrams illustrating the adjustment of leveling feet and lock nuts.

PRODUCT FEATURES

BASE OVERVIEW

Diagram of the elliptical base with labels for Upper Exercise Arm, Contact Heart Rate Grip, Power Cord Inlet, Foot Pad, Side Step, and Leveling Feet.

• Console Assembly: Allows the user to set up a workout program and control the machine.
• Contact Heart Rate Grips: Allow users to check heart rate without a wireless chest strap.
• Upper Exercise Arms: Moving handles providing resistance to the upper body.
• Power Cord Inlet: Where the power cord plugs into the machine.
• Side Steps: Stationary steps for safe straddling during startup, isolating the upper body, or in emergencies.
• Foot Pads: Moving pedals providing resistance to the lower body.
• Leveling Feet: Adjustable system to level the machine.

CONSOLE OVERVIEW

Diagram of the LED console with labels for Console Display, Tablet Holder, and Warning Label.

• Console Display: Used to monitor and/or control workouts and for feature navigation.
• Tablet Holder: Designed to hold mobile devices during a workout.
• Warning Label: Important safety information for users.

CARE AND MAINTENANCE

Perform minor maintenance tasks as described. Failure to do so may void the TRUE Warranty. Always unplug the unit from its power source before cleaning or performing maintenance to reduce the risk of electrical shock.

INSPECTION

TRUE is not responsible for performing or scheduling maintenance. Users should inspect the elliptical daily for loose fasteners, unusual noises, worn cords, or other service indications. If any issues are found, obtain service. Do not use until proper service is performed or damaged parts are replaced.

IMPORTANT! If the elliptical needs service, ensure it cannot be used inadvertently. Turn off and unplug the unit. Inform other users that service is required.

To order parts or request service from a TRUE authorized provider, contact TRUE product support:

• www.truefitness.com
• 800.883.8783
• service@truefitness.com

CLEANING THE EQUIPMENT

AFTER EACH USE

• Wipe Exposed Surfaces: Use antibacterial wipes or a damp cloth with a solution of 30 parts water to 1 part mild detergent.
• Wipe Console: Use an LCD/screen cleaner or a damp cloth with a solution of 1 part 91% isopropyl alcohol and 1 part water to clean the console surface, removing fingerprints, dust, and dirt.

WEEKLY

• Vacuum: Use a vacuum to remove dust or dirt accumulated under or around the elliptical.

CAUTION: Do not use acidic cleaners, as they can weaken paint/coatings and void the warranty. Never pour water or spray liquids on the machine. Allow to dry completely. Frequently vacuum the floor underneath to prevent dust/dirt accumulation, which can affect smooth operation.

LEVELING THE MACHINE

The elliptical has adjustable leveling feet. Ensure the machine is level. Adjusting the feet can help on uneven surfaces, but may not fully compensate for extremely uneven surfaces.

SCHEDULING QUARTERLY PREVENTATIVE MAINTENANCE

TRUE recommends quarterly preventative maintenance with a qualified service provider. Contact your dealer or visit www.truefitness.com to find a local TRUE authorized service provider.

QUARTERLY PREVENTATIVE MAINTENANCE

• Record time, distance, and hours from the console.
• Check the console's error log.
• Move the elliptical and vacuum underneath.
• Inspect all fasteners.
• Inspect all electrical connections.
• Inspect all components for abnormal or premature wear.

CAUTION: Use only TRUE authorized service providers. Using non-authorized providers could void the TRUE Warranty.

LONG TERM STORAGE

When the elliptical is not in use for an extended period, turn it off. Unplug the power cord and position it to avoid damage or interference with people or equipment.

CLEANING AND STORING THE CHEST STRAP

Clean the chest strap with a sponge or soft cloth dampened in mild soap and water. Dry thoroughly with a clean towel. Store in a place free of dust and dirt, protected from extreme temperatures (below 32°F / 0°C).

ADDITIONAL INFORMATION

TROUBLESHOOTING

This troubleshooting information is for diagnostics only and is not exhaustive. Technical specifications, error codes, and programming are subject to change. TRUE is not liable for damages or losses based on this manual. Visit www.truefitness.com for the most recent manuals and contact TRUE product support (800-883-8783) for assistance.

WARRANTY INFORMATION

IN HOME RESIDENTIAL WARRANTY

*Frame is the serialized base of the unit (excluding paint/coatings). **Labor available for equipment in the United States and Canada. ***Wear Items include: batteries, covers, caps, badges, paint, pedal straps, toe clips, elliptical pedal inserts, foot pads, Coax/TV, HDMI, USB, mirroring/Ethernet connections, and safety key.

Warranty does not cover damage or failure from improper assembly/installation, accident, misuse, abuse, unauthorized modification, or failure to provide reasonable maintenance.

All TRUE Fitness products are warranted to the original registered purchaser to be free of manufacturing defects in workmanship and materials for the specified periods.

NOTE: Standard shipping is included with warranty part replacement. Shipping for warranty frame or replacement parts is included for three years from the original purchase date.

All Warranty Items are “LIMITED”

• This limited warranty does not cover damage or failure from improper assembly/installation, failure to follow instructions/warnings, accident, misuse, abuse, unauthorized modification, failure to provide reasonable/necessary maintenance, software upgrades, or compatibility issues with third-party hardware/software/applications.
• TRUE's liability shall not exceed the actual amount paid for the product. TRUE is not liable for consequential, incidental, special, or punitive damages or losses.
• Some states/countries may not allow exclusion/limitation of incidental/consequential damages.
• TRUE assumes no obligation or liability beyond this warranty. TRUE is not liable for any damage to persons or property, including lost profits, arising from the use of or inability to use this Product.
• This limited warranty is in lieu of all other express warranties and is the only warranty made by TRUE.
• The remedies described are TRUE's sole and exclusive remedies for any breach of this limited warranty.
• No one is authorized to change, modify, or extend this warranty.
• This warranty is in lieu of all other warranties, expressed or implied, including implied warranties of merchantability.
• This limited warranty applies only to the original purchaser and is not transferable.
• This limited warranty is VALID ONLY if the Product is initially assembled/installed by a TRUE authorized dealer/technician. Unauthorized assembly/installation voids the warranty unless TRUE's written authorization is obtained first.
• Warranty processing requires completion of the online registration form or mailing the provided form within 30 days of purchase receipt.
• All serial numbers must be intact on the Product for the warranty to be valid.
• Installation or download of any 3rd party or aftermarket products (including parts, software, or applications) voids the warranty.
• TRUE will ship replacement parts/components or refund/replace the Product at its option.
• Replacement parts are warranted for the remaining portion of the original warranty period.
• Proof of necessary maintenance may be required within 30 days of requested service.
• This limited warranty does not apply to heart rate accuracy, as performance varies based on user physiology, age, use method, and external factors.

WARRANTY REGISTRATION

To validate your product warranty, register within 30 days of purchase receipt.

To register:

• Go online to: https://shop.truefitness.com/resources/warranty/
• OR Complete the information below and mail to: TRUE Product Support, 865 Hoff Road, St. Louis, MO 63366.

PLEASE RETAIN THIS PORTION FOR YOUR RECORDS

BASE SERIAL NUMBER:

CONSOLE SERIAL NUMBER:

Diagram indicating base and console serial number locations.

Warranty Registration Form:

• Base Serial Number: [Input Field]
• Purchase Date: [Input Field]
• Customer Name (First and Last): [Input Field]
• Email Address: [Input Field]
• Street Address: [Input Field]
• Postal Code: [Input Field]
• Country: [Input Field]
• Console Serial Number (if applicable): [Input Field] NOTE: Some base units require a console serial number.
• Company (if applicable): [Input Field]
• Phone Number: [Input Field]
• City: [Input Field]
• State: [Input Field]

CONTACT US

service@truefitness.com
1.800.883.8783
865 Hoff Road
St. Louis, MO 63366

TRUEFITNESS.COM

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MAN-XR1-0A-35 Owner's Manual, Assembly Guide, and Warranty Card REV05
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