TRUE FITNESS Apex Recumbent Elliptical

Important Information

All products shown are prototypes. Actual product delivered may vary. Product specifications, features, and software are subject to change without notice.

For the most up-to-date version of this manual, please visit: truefitness.com/services-support/user-manuals/

Contacting Support

For pre or post-installation questions, contact TRUE Support:

• Commercial Direct Customers and Corporate Accounts: 800.868.8783
• Retail Customers and Distributors: 800.883.8783

Email:

• Commercial Direct Customers and Corporate Accounts: service.direct@truefitness.com
• Retail Customers and Distributors: service@truefitness.com
• Service International: int.service@truefitness.com

When contacting TRUE, please have the following information ready:

• Serial Number of Unit
• Contact Information (Full Name, Email, and Phone Number)
• Address of Facility or Residence
• Detailed Description of Symptom (with pictures or video if applicable)

Note: Authorized service providers, dealers, and distributors may also use TRUE's online resource: portal.truefitness.com.

Contacting Sales

For product inquiries, contact the sales team:

• Phone: 800.426.6570
• Email: sales@truefitness.com
• Hours: Monday - Friday 8:30am - 5:00pm (CST)

Reporting Freight Claims or Parts Damage

Severe Damage (Obvious external packaging and internal product damage): Refuse shipment. Contact TRUE product support or sales support to notify them of the refusal. A replacement shipment will be sent upon receipt of the damaged shipment.

Slight Damage (Minimal external packaging damage with unknown internal product damage): Sign the bill of lading as damaged. Upon opening the box, gather serial number, model number, description of damage, and photos of damage (product and box). Contact TRUE product support or sales support.

Concealed Damage (No external packaging damage but internal product damage): Notify the carrier immediately. Gather serial number, model number, description of damage, and photos of damage. Contact TRUE product support or sales support.

Safety Instructions

This equipment is intended for commercial or institutional settings. This manual should be accessible to all personal trainers, faculty, and members.

• Read and understand all instructions and warnings before use.
• Obtain a medical exam before beginning any exercise program. Stop exercising and consult a physician if you feel faint, dizzy, or experience pain.
• Obtain proper instruction prior to use.
• This unit is intended for commercial use only (Usage Class: SC) and indoor use only.
• Inspect the unit for incorrect, worn, or loose components and do not use until corrected.
• Do not wear loose or dangling clothing.
• Use caution when mounting or dismounting the unit.
• Test emergency stop procedures before use.
• Disconnect all power before servicing.
• Do not exceed maximum user weight of 400 lbs / 181 kg.
• Keep the top side of the moving surface clean and dry.
• Keep children and animals away.
• Use caution when moving and assembling the unit.
• All exercise equipment is potentially hazardous.

WARNING: To reduce the risk of burns, fire, electric shock, or injury:

• Heart rate monitoring systems may be inaccurate. Over-exercising may result in serious injury or death.
• Health-related injuries may result from incorrect or excessive use.
• TRUE recommends a physician's exam before starting an exercise program, especially if you have a family history of high blood pressure or heart disease, are over 45, smoke, have high cholesterol, are obese, or have not exercised regularly. Consult a fitness professional for correct use.
• Take the equipment out of use if it malfunctions or displays a warning.
• Follow basic precautions when using the machine.
• Use only for intended use as described in this manual.
• This stationary training equipment is not suitable for high accuracy purposes.
• Do not move the equipment by lifting the console. Do not use the console as a handlebar.
• Keep equipment stable on flat ground.
• Risk of personal injury – keep feet, hands, and fingers away from moving parts.
• Replace worn or damaged warning labels.
• Replace any non-working or damaged components. Remove the unit from service until repair.
• Do not operate with coverings that block airflow. Keep air openings free of lint, hair, or obstructing material.
• Modifications may void the warranty.
• Do not use where aerosol spray products are used or oxygen is administered.
• Do not use outdoors, near water, or in areas of high humidity or extreme temperatures.
• Close supervision is necessary for children under 15 or disabled persons.
• This product may expose you to chemicals known to cause cancer and birth defects or other reproductive harm (California P65). Visit www.P65Warnings.ca.gov for more information.

DANGER: To reduce the risk of electric shock:

• Always unplug the product when not in use, before cleaning, or performing maintenance. Do not handle the plug with wet hands.
• Turn power OFF and unplug from the electrical outlet.
• Use a TRUE AC power cord.
• Position the product so the power cord plug is accessible.
• Keep the power cord away from heated surfaces. Do not pull by the power cord or use it as a handle. Do not run the power cord under or along the equipment.
• If the electrical supply cord is damaged, it must be replaced by the manufacturer, an authorized service agent, or a similarly qualified person.
• Connect to a properly grounded electrical outlet.
• Never insert objects into any openings. If an object drops inside, turn off power, unplug, and carefully retrieve it. Contact TRUE product support if it cannot be reached.
• To avoid serious injury, remove and store the power cord when the machine is not in use.
• Do not use extension cords.
• Never operate if the power cord or plug is damaged, or if the unit has been dropped, damaged, or immersed in water.

Note: Power warnings, grounding instructions, and power requirements apply only when using the optional power supply. Non-LED consoles require the optional power supply.

• Wear shoes with rubber or high traction soles. Avoid shoes with heels, leather soles, cleats, or spikes. Keep loose clothing, shoelaces, and towels away from moving parts.
• Use upper exercise arms for balance when mounting/dismounting and for stability during exercise.
• Ensure bystanders are clear of moving parts.
• Secure all adjustment devices before use.
• Do not use typing or web surfing features at excessive speeds.
• Never place liquids directly on the unit; use accessory tray or bottle holders with lids.
• Follow console instructions for proper operation.
• Use correct ergonomic positioning.
• Allow only one person at a time.
• Do not allow animals on or near the equipment.
• Do not reach into or underneath the unit, or tip it on its side during operation.
• Do not use if you have a cold or fever.
• This equipment is not intended for use by persons with reduced physical, sensory, or mental capabilities, or lack of experience and knowledge, unless supervised or instructed by a responsible person.
• Children shall not play with the appliance.
• Cleaning and user maintenance shall not be made by children without supervision.
• Do not use attachments not recommended by the manufacturer.
• Allow only trained personnel to service this equipment.
• It is the owner/operator's responsibility to ensure regular and scheduled maintenance.
• The machine is self-generated and does not require an electrical outlet (for LED console). Optional consoles require 110V AC input and 9V DC 1.5A output for console operation.
• Batteries in self-generated equipment contain hazardous materials. Dispose of properly according to federal law.

Power Requirements

Read and understand all instructions before plugging any TRUE power cord into an electrical outlet.

Dedicated Line: This product does not require a dedicated line.

Grounding Instructions: This product must be grounded to reduce the risk of electric shock. It is equipped with a cord having an equipment grounding conductor and a grounding plug. Plug into an appropriate, properly installed, and grounded outlet in accordance with all local codes and ordinances.

DANGER: Improper connection of the equipment grounding conductor can result in electrical shock.

• Check with a qualified electrician or service provider if you are unsure about grounding or dedicated lines.
• Seek a qualified electrician for any cord or plug modifications. TRUE is not responsible for injuries or damages resulting from cord or plug modification.

To reduce the risk of burns, fire, electric shock, or injury, connect each product to a properly grounded 110V or 220V electrical outlet. The required voltage is on the serial number decal.

• 110 Volt: Use a nominal 110V circuit with a grounding plug (Figure A). Ensure the product is connected to an outlet with the same configuration. Do not use an adapter.
• 220 Volt: Use a circuit rated 208V-240V. The unit is factory equipped with a specific electric cord and grounding plug (Figure B). Ensure connection to an outlet with the same configuration. No adapter should be used. Reconnection for different electric circuits should be done by qualified service personnel.

Figure A: Grounded outlet with grounding pin.

Figure B: Grounded outlet with grounding pin.

Power Information Table:

Notes:

• Plug configuration may vary by country.
• Power warnings, grounding instructions, and power requirements apply only when using the optional power supply. Non-LED consoles require the optional power supply.

Space Requirements

TRUE recommends leaving a minimum of 24" (61cm) at the front and rear of the equipment and 39" (99cm) on each side for emergency dismount. The free area can be shared if equipment is positioned adjacent to each other.

Diagram: Shows the equipment with clear space dimensions around it.

Specifications:

• Dimensions (L x W x H):
• Footprint: 72" x 39" x 56" (182cm x 98cm x 142cm)
• Active Footprint: 72" x 39" x 56" (182cm x 98cm x 142cm)
• Machine Weight: 339 lbs / 154 kg
• Maximum User Weight: 400 lbs / 181 kg

Warning Decals

WARNING: Replace warning labels that may be worn, damaged, or missing. Contact TRUE product support for replacements.

Diagram: Shows the elliptical with locations for console and base serial numbers.

Compliances: This equipment complies with all applicable codes and regulations. For a complete list, visit www.truefitness.com.

Diagram: Shows various warning decals in multiple languages (English, German, French, Portuguese, Spanish, Arabic).

Proper Use

Proper Training Position:

• Keep both feet on the pedals (A) or foot rest (B) during the workout.
• Grasp the upper exercise arms (C) or stationary handlebars (D) during the workout.
• Remain seated (E) throughout the workout.

Entry and Exit Safety:

• To Enter: Enter from either side, sit on the seat, grip handlebars, and place feet on pedals.
• To Exit: Stop pedaling, remove feet from pedals, place on the floor, and exit from either side.

Note: The elliptical trainer does not have a free wheel; moving parts do not stop immediately.

Diagram: Illustrates the proper training position with labeled parts (A-E).

Assembly Instructions

Note: Supplemental video available at TRUEFitnessservicevids.

Preassembly Checklist:

Basic Guidelines for Setting Up the Equipment:

• Place equipment on a clean, level surface. Ensure the electrical cord reaches a grounded three-pronged outlet.
• DANGER: Do not use an extension cord or ungrounded outlet. Check with a qualified electrician if unsure about grounding. Do not modify the plug. Have a proper outlet installed by a qualified electrician.
• CAUTION: Use caution when assembling. Assembly is a two-person task. Use the handle to lift the rear of the base and roll the unit off the shipping pallet. Use caution when unpacking; avoid damage. DO NOT use a box cutter. NEVER use an electric screwdriver for plastic shroud pieces.

Tools Needed for Assembly:

• #2 Phillips Screwdriver and Flat Head Screwdriver
• 5mm and 6mm Allen Wrench
• Ratchet Wrench with 5mm and 6mm Socket Bits (optional but recommended)
• 13mm and 17mm Wrench
• Rubber Mallet
• Wire Cutters
• Torque Wrench (optional but recommended)

Verify Box Contents:

Box Contents Table: Lists items 1-15 with descriptions (Base, Console Mast, Seat Back Assembly, etc.) and quantities.

Diagram: Shows all the parts included in the box, labeled with corresponding numbers.

Hardware Pack Contents Table: Lists items 1-15 with part numbers, descriptions (screws, washers, nuts, etc.), and quantities.

Diagram: Shows all hardware components with corresponding numbers.

Step 1: Attach the Seat Back Assembly and Verify the Seat Adjusts Correctly

• Tools: 5mm and 6mm Allen Wrench, Rubber Mallet
• Parts: BASE, SEAT BACK ASSEMBLY, SCREW (M8 X 1.25 X 10.0L), RETAINER, AXLE, SCREW (M6 X 1.0 X 35), SPACER, PISTON SEAT TILT
• Procedure: Detailed steps with diagrams for attaching the seat back assembly, including using a torque wrench (26 N-m / 19 ft-lb for M8 screw, 10 N-m / 7 ft-lb for M6 screw).

Step 2: Install the Mast

• Tools: #2 Phillips Screwdriver, 6mm Allen Wrench, Ratchet Wrench with 6mm Socket Bit (optional)
• Parts: BASE, ASSEMBLY, MAST, SHROUD, COVER, BOOT, SCREW (M5 X 0.8 X 12), SCREW (M8 X 1.25 X 20.0L)
• Procedure: Detailed steps with diagrams for installing the mast, including routing cables and securing with screws using a torque wrench (40 N-m / 30 ft-lb).

Step 3: Attach Console

• Tools: #2 Phillips Screwdriver
• Parts: ASSEMBLY, MAST, XRIDE, CONSOLE
• Procedure: Connect console and base cables (heart rate, coaxial, button control, network, I/O data, power, ground). Secure the console to the mast using four screws.
• Notes: LED consoles do not use coaxial or network cables. LED consoles use the self-gen power cable, not the DC power cable. Ensure cables are routed inside the mast to avoid pinching.
• Diagram: Shows cable connections and console attachment.

Step 4: Attach Moving Handlebars and Moving Handlebar Covers

• Tools: #2 Phillips Screwdriver, 13mm Wrench or Ratchet Wrench, Rubber Mallet
• Parts: BASE, SHROUD, CRANK COVER, ASSEMBLY, RIGHT ARM, ASSEMBLY, LEFT ARM, CAP, PIVOT, BOLT, WASHER, SCREW, NUT
• Procedure: Detailed steps with diagrams for attaching handlebars and covers, including connecting the battery and securing components with a torque wrench (26 N-m / 19 ft-lb). Verify console powers up and functionality.

Step 5: Attach Foot Rest and Pedals

• Tools: 5mm and 6mm Allen Wrench, Ratchet Wrench, Rubber Mallet
• Parts: ASSEMBLY, PEDAL, ASSEMBLY, FOOT REST, SCREW, WASHER, CAP, NUT
• Procedure: Detailed steps with diagrams for attaching foot rests and pedals, including securing with a torque wrench (26 N-m / 19 ft-lb).

Step 6: Level the Machine and Attach Side Steps

• Tools: 17mm Wrench
• Parts: LEVELER, NUT, SIDE STEP
• Procedure: Tip the machine to slide side steps underneath. Adjust leveling feet until they contact the floor. Verify lock nuts are securely tightened.
• CAUTION: Prevent damage and injury. Ensure the machine is level. Adjusting feet may not compensate for extremely uneven surfaces.
• IMPORTANT: Do not adjust leveling feet so high they detach or unscrew.

Step 7: Configure the Console with the Base

• CAUTION: AVOID DAMAGE TO THE MACHINE! ALWAYS VERIFY THE CORRECT BASE MODEL HAS BEEN CONFIGURED TO THE CONSOLE.
• The correct base model is APEX RECUMBENT ELLIPTICAL.
• Follow instructions included with your console for configuration.
• Contact product support if you encounter issues.

Product Features

Base Overview

• A. Console Assembly: Controls the machine, offers preprogrammed and customizable workouts.
• B. Phone and Water Bottle Holder: For storing water bottles or phones.
• C. Transport Rollers: Aid in moving the machine.
• D. Power and Cabling Interface: Ports for power, network, and coaxial (non-LED consoles only).
• E. Adjustable Swivel Seat: Adjusts height and tilt for comfort; swivels for easy entry/exit.
• F. Side Steps: Provide a platform for stepping on/off the machine.
• G. Leveling Feet: Adjustable feet for leveling the machine.
• H. Pedals: Engage the lower body during exercise.
• I. Foot Rest: Rests feet to engage the upper body.
• J. Moving Multigrip Handlebars: Engage the upper body during exercise.
• K. Stationary Handlebars with Contact Heartrate Grips and Fingertip Controls: Check heart rate without a wireless strap; adjust level.

Diagram: Shows the elliptical with labeled features (A-K).

Console Overview

Unite Touchscreens (16" Shown):

• Features include: Choose Workout, Apps, Bluetooth Compatibility, Apple Watch Compatibility, Choose Language, Galaxy Watch Compatibility, Lock Screen for Cleaning, Tap to Pair, Wireless Charging, HDMI, 3.5mm Headphone Jack, USB.

Unite LED:

• Features include: Eight Dedicated Data Points, Manually Adjust Level, Dedicated Message Center, Bright White LEDs, Keypad, Choose Workout, USB.

Diagrams: Show the Unite Touchscreen and Unite LED consoles with labeled features.

Care and Maintenance

Perform minor maintenance tasks to avoid voiding the TRUE Fitness Warranty. Always unplug the unit before cleaning or maintenance.

Inspection

• Inspect the machine daily for loose fasteners, unusual noises, worn cords, or other service indications. Obtain service if needed. Do not use until proper service is performed or parts are replaced.
• If service is needed, turn off the unit, unplug it, and ensure other users know it needs service. Order parts or contact a TRUE authorized service representative at www.truefitness.com.

Cleaning the Equipment

• After Each Use: Wipe all exposed surfaces with GymWipes™™ Antibacterial wipes or a damp cloth with mild detergent. Clean the console surface with an LCD/screen cleaner or a damp cloth with 91% isopropyl alcohol and water solution to remove fingerprints and dirt.
• Weekly: Vacuum dust or dirt from under or around the machine. Clogged air vents can prevent cooling.

CAUTION: Do not use acidic cleaners. Never pour water or spray liquids on the machine. Allow to dry completely. Vacuum the floor underneath to prevent dust and dirt accumulation.

Leveling the Machine

• CAUTION: Prevent damage and injury. Ensure the machine is level at all times. Adjusting leveling feet can help, but may not completely compensate for uneven surfaces.
• Adjust both leveling feet until they contact the floor.
• IMPORTANT: Do not adjust leveling feet so high they detach or unscrew.
• Using a 17mm wrench, verify both lock nuts are securely tightened and flush against the bottom of the frame.

Preventative Maintenance

TRUE recommends quarterly maintenance by a qualified service technician. Contact your dealer or visit www.truefitness.com.

IMPORTANT: Use only TRUE Fitness certified service providers. Using non-authorized providers could void the warranty.

Long Term Storage

When the machine is not in use for an extended period, turn it off. Unplug the power cord and position it so it will not be damaged or interfere with people or equipment.

Troubleshooting

This information is for diagnostics only and is not exhaustive. Technical specifications, error codes, and programming are subject to change without notice. TRUE is not liable for any damage or loss resulting from reliance on this manual.

Warranty Information

Attention Owner's: Register your product within 45 days of receipt to receive full warranty benefits.

Commercial Warranty

Cardio:

Strength:

Flexibility:

*Frame is the serialized base of the unit and does not include paint or coatings. Frame warranty equals parts warranty unless registered.

**Labor warranty is available for equipment in the United States. TRUE Fitness equipment is covered under a 6-month Limited Labor Warranty, starting from the date of purchase or manufacture.

***Wear Items include: batteries, covers, caps, badges, paint, pedal straps, toe clips, elliptical pedal inserts, foot pads, Coax/TV, HDMI, USB, mirroring or Ethernet connections, and safety key.

Warranty does not cover damage or failure from improper assembly/installation, accident, misuse, abuse, unauthorized modification, or failure to provide maintenance.

Limited-Use Commercial Warranty*

Cardio:

TRUE Fitness may offer alternative warranties for limited-use commercial equipment. Eligibility requires equipment use not exceeding 6 hours/day and not for use in a membership, dues-paying, or institutional facility.

Customers must provide TRUE with the purchase agreement and proof of professional delivery and installation within 45 days of installation.

**Frame is the serialized base of the unit and does not include paint or coatings. Frame warranty equals parts warranty unless registered.

***Labor warranty is available for equipment in the United States. TRUE Fitness equipment is covered under a 6-month Limited Labor Warranty, starting from the date of purchase or manufacture.

****Wear Items include: batteries, covers, caps, badges, paint, pedal straps, toe clips, elliptical pedal inserts, foot pads, Coax/TV, HDMI, USB, mirroring or Ethernet connections, and safety key.

Warranty does not cover damage or failure from improper assembly/installation, accident, misuse, abuse, unauthorized modification, or failure to provide maintenance.

In-Home Use Warranty*

Cardio:

TRUE Fitness may offer alternative warranties for in-home use. Eligibility requires equipment use at a home address and not for use outside the purchaser's immediate family.

Customers must provide TRUE with the purchase agreement and proof of professional delivery and installation within 45 days of installation.

**Frame is the serialized base of the unit and does not include paint or coatings. Frame warranty equals parts warranty unless registered.

***Drive Motor warranty equals parts warranty unless registered.

****Labor warranty is available for equipment in the United States. TRUE Fitness equipment is covered under a 6-month Limited Labor Warranty, starting from the date of purchase or manufacture.

*****Wear Items include: batteries, covers, caps, badges, paint, pedal straps, toe clips, elliptical pedal inserts, foot pads, Coax/TV, HDMI, USB, mirroring or Ethernet connections, and safety key.

Warranty does not cover damage or failure from improper assembly/installation, accident, misuse, abuse, unauthorized modification, or failure to provide maintenance.

Warranty Details

All TRUE Fitness products are warranted to be free of manufacturing defects in workmanship and materials under normal use and service.

NOTE:

• Standard shipping is included with warranty part replacement.
• Shipping for warranty frame or replacement is included for three years from the original date of purchase.

All Warranty Items are "LIMITED":

• This limited warranty does not cover damage or failure due to improper assembly/installation, failure to follow instructions, accident, misuse, abuse, unauthorized modification, failure to provide maintenance, software version upgrades, or compatibility with third-party hardware/software.
• TRUE's liability shall not exceed the amount paid for the product and is not liable for consequential, incidental, special, or punitive damages or losses.
• Some states or countries may not allow the exclusion or limitation of incidental or consequential damages.
• TRUE will not assume or authorize any person to assure any other obligation or liability concerning the sale of this Product.
• This limited warranty, given in lieu of all other express warranties, constitutes the only warranty made by TRUE.
• Remedies described are sole and exclusive, and TRUE's entire liability for breach.
• No one is authorized to change, modify, or extend the terms of this limited warranty.
• This limited warranty applies only while the product remains in the possession of the original purchaser and is not transferable.
• This limited warranty becomes VALID ONLY if the Product is initially assembled/installed by a TRUE authorized dealer/technician. If assembled/installed by anyone else, this limited warranty is void unless TRUE provides written authorization.
• The "Warranty Period" begins from the date of original purchase. Labor warranty is six months unless registered online or form is mailed to TRUE within 45 days of receipt.
• All serial numbers must be intact on the Product for this limited warranty to be valid.
• Installation or download of 3rd party or after-market products voids the warranty.
• TRUE will ship replacement parts or components, or at its option, replace or refund the Product.
• Replacement parts are warranted for the remaining portion of the original warranty period.
• Proof of necessary maintenance may be required within 30 days of requested warranty part or service.
• This limited warranty does not apply to heart rate accuracy, which varies based on user physiology, age, method of use, and external factors.

Warranty Registration

Thank you for purchasing a TRUE product! Register your product within 45 days of receipt for full warranty benefits.

How to Register:

• Online: Visit truefitness.com to register.
• QR Code: Scan the QR code to go directly to the registration page.
• By Mail: Complete the information below and mail to: TRUE Product Support, 865 Hoff Road, St. Louis, MO 63366.

Please Retain This Portion for Your Records:

Base Serial Number:

Console Serial Number:

Warranty Registration Form:

Base Serial Number:

Purchase Date:

Customer Name (First and Last):

Email Address:

Street Address:

Postal Code:

Console Serial Number:

Company (if applicable):

Phone Number:

City:

State:

Country: