Coway Air Purifier AP-2318P
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Features
Superior Air Purification:
Features an upgraded Green HEPA filter that effectively removes harmful substances from the air, including fine particles.
Excellent Air Circulation:
Utilizes a dual or triple air intake system for rapid air circulation.
Real-time Air Quality Display:
Uses a pollution sensor to display indoor air quality numerically and with four color indicators, visible from a distance.
Filter Cleaning and Replacement Indicator:
Clearly indicates when the filter needs cleaning or replacement (PRE / HEPA).
Detachable Air Outlet Grille:
The air purifier has a detachable air outlet grille, making it easy to clean compared to fixed covers on other products.
Safety Information
Danger: Failure to follow these precautions may result in serious injury or death.
- Do not use any damaged power plugs or loose outlets.
- Only plug the power cord into a 110V & 60Hz outlet.
- Do not pull the power cord to move the air purifier.
- Do not touch the power cord with wet hands.
- Do not excessively bend the power cord or place heavy objects on it to avoid damage.
- Do not repeatedly pull or insert the power plug.
- If the power cord is wet, do not use the air purifier unless the plug is removed and the power cord is completely dry.
- Always unplug the air purifier before repairing, maintaining, or replacing any parts.
- If the power plug's pins or surface have dust or water, wipe them off.
- Do not share an outlet with other appliances; dedicate the outlet solely to the air purifier.
- Unplug the air purifier if it will be left unused for an extended period.
- Do not attempt to replace a damaged power cord yourself. Contact customer service for assistance.
- Do not place the air purifier near heaters.
- Do not place the air purifier on top of any electrical appliances, such as televisions.
- Do not place the air purifier in areas that are humid, dusty, or exposed to water (rain).
- Do not use or store flammable gases or materials near the air purifier.
- If the air purifier emits a strange noise, a burning smell, or smoke, immediately unplug it and contact customer service.
- Do not immerse the air purifier in water.
- Do not spray flammable substances, such as insecticides or air fresheners, into the air inlet.
- Do not disassemble, repair, or modify the air purifier.
- Do not place containers with water, chemicals, food, small metal objects, or any flammable substances on the air purifier.
- Before cleaning the air purifier, unplug it.
- Do not spray water directly onto the air purifier or wipe it with organic solvents (solvents or thinners).
- Do not insert sharp objects, such as sharp rods, into the pollution sensor.
- Do not insert fingers or other objects (such as needles, rods, or coins) into the air inlet.
- Do not allow children to hang or climb on the air purifier.
- Be careful to prevent children from inserting their hands into the air inlet.
- Be careful to prevent children from inserting their hands into the air purifier's vents.
- When replacing the filter, use a new filter.
- Do not spray water directly onto the air purifier.
- Do not operate the air purifier if the power cord or plug is damaged. Contact customer service for assistance.
- Do not hide the power cord under carpets or rugs. Do not cover the power cord with mats, rugs, or similar items.
- Do not place the power cord where people may step on it or trip over it.
Warning: Failure to follow these precautions may result in serious injury or property damage.
- Do not pull the power cord to unplug the unit.
- Do not use the air purifier in bathrooms, shower rooms, swimming pools, or other areas where it may come into contact with water.
- Children should not use the air purifier as a toy.
- Do not allow children to clean or maintain the air purifier unsupervised.
Caution: Failure to follow these precautions may result in minor injury or property damage.
- Do not unplug or move the air purifier while it is in operation.
- If the air purifier emits a strange noise, odor, or smoke, unplug it immediately and contact the service center.
- Do not place the air purifier on an inclined surface.
- Do not apply excessive force to the air purifier.
- Ensure a clearance of at least 20 cm between the sides of the air purifier and walls or other objects.
- Do not place the air purifier with any side blocked to ensure proper air circulation.
- Do not use the air purifier in areas where grilling or cooking may produce odors, smoke, or grease.
- Do not expose the air purifier to direct sunlight.
- Do not install the air purifier in high-temperature locations.
- Do not touch the control panel while the air purifier is plugged in.
- Do not apply heavy pressure to the air purifier.
- Do not forcibly move the air purifier or lean on it, as it may tip over.
- Do not use the air purifier for purposes other than air purification.
- Do not allow people to be exposed to the air outlet for extended periods.
- Do not place your face close to the air outlet.
- Do not use the air purifier in confined spaces or where children, the elderly, or the sick are for extended periods.
- Do not cover the air outlet with clothing or curtains.
- Regularly clean the ultra-fine pre-filter and dry it thoroughly in a well-ventilated, cool place.
- Do not repeatedly press the airflow mode button or the turbo mode button.
- Children aged 8 and above, or individuals with physical, sensory, or mental impairments, or those lacking experience or knowledge, may use the product only if they are aware of the risks and are supervised or have received instructions for safe use.
- Do not allow children to play with the air purifier or its plastic packaging.
- The air purifier operates via the power cord, connected or disconnected from the power source.
Parts Identification
Front/Back View:
- Air Outlet
- Air Quality Sensor
- Air Inlet
- Air Quality Indicator
- Power Cord
- Air Inlet
Operation/Display Panel:
- Operation Panel
- Mode Button
- Turbo Mode Button
- Timer Button
- Light On/Off Button
- Filter Reset Button
- Detachable Air Outlet Grille
Air Purification Process
Ultra-Fine Pre-Filter:
Captures large particles such as dust, mold, hair, and pet dander. Made of an ultra-fine mesh to reduce pressure loss and improve dust collection efficiency.
Composite Triple Defense Filter:
Removes fine dust and VOCs (Volatile Organic Compounds). The Green HEPA Triple Defense Filter is an optimal combination of Green HEPA filter and activated carbon, effectively removing dust and harmful gases from the air.
- 1. Ultra-Fine Pre-Filter
- 2. Green HEPA Triple Defense Filter
Preparation Before Use
Before Use Check
- The air purifier is suitable for use in 110V and 60Hz environments. Plug the power cord into a grounded 110V & 60Hz outlet.
Filter Installation
- Tip: Always remove the filter packaging before installing the filter and operating the air purifier. The air purifier should only be used indoors. Unplug the air purifier when not in use. Distinguish the front and back of the filter before installation. Filter installation order: Green HEPA Triple Defense Filter → Ultra-Fine Pre-Filter.
- 1. Open the protective covers on both sides of the air purifier. Lift the handle of the protective cover to open.
- 2. Remove the filters and take off the plastic packaging. Remove the plastic packaging from the Green HEPA Triple Defense Filter and install them in the air purifier in the correct order. Filter installation order: Green HEPA Triple Defense Filter → Ultra-Fine Pre-Filter.
- 3. Reinstall the protective covers on both sides. Align the protective covers with the two grooves on the bottom of the air purifier and install them. If the protective covers are not properly installed, the air purifier will not function correctly. Insert the protective covers into the bottom tabs of the air purifier.
- 4. Open the bottom protective cover. Press the center button on the bottom and press down. Open the protective cover forward.
- 5. Remove the filters and take off the plastic packaging. Remove the plastic packaging from the Green HEPA Triple Defense Filter and install them in the air purifier in the correct order. Filter installation order: Green HEPA Triple Defense Filter → Ultra-Fine Pre-Filter.
- 6. When installing, press the bottom protective cover upwards. Close the bottom protective cover after installing the filters. If the bottom cover is not properly installed, the air purifier will not function correctly. Pay attention to the installation direction of the filters. Pay attention to the installation direction markings on both sides of the filter.
Indicator Lights and Buttons
Indicator Lights
- 1. Timer Indicator Light
- 2. Ultra-Fine Pre-Filter Cleaning Indicator Light
- 3. Turbo Mode Indicator Light
- 4. Child Lock Indicator Light
- 5. HEPA Filter Replacement Indicator Light
- 6. Numeric Indicator
- 7. Airflow Indicator
- 8. Air Quality Indicator
- 9. Silent Mode Indicator Light
- 10. Smart Mode Indicator Light
- Smart Mode Indicator Light: Illuminates when Smart Mode is selected.
- Airflow Indicator: Illuminates when airflow levels 1, 2, or 3 are selected.
- Silent Mode Indicator Light: Illuminates when Silent Mode is selected.
- Turbo Mode Indicator Light: Illuminates when Turbo Mode is selected.
- Timer Indicator Light: Illuminates when the timer is set.
- Filter Replacement Indicator Light (Pre-filter / HEPA Filter): Illuminates when the filter needs replacement.
- Air Quality Indicator Light: Displays indoor air quality using LED colors: Clean (Blue) → Slight Pollution (Green) → Moderate Pollution (Yellow) → Heavy Pollution (Red).
- Numeric Indicator: Displays the PM2.5 value and filter replacement time.
- Lock Indicator Light: Illuminates when Lock Mode is selected.
Buttons
Power Button:
Use this button to turn the air purifier on/off. When the air purifier is first turned on, it will operate in Smart Mode. After turning it off and on again, it will resume the last operating mode.
Mode Button:
Press the Mode button to select Smart Mode → Silent Mode → Level 1 → Level 2 → Level 3.
Turbo Mode Button:
Press the Turbo Mode button to start/stop Turbo Mode.
Timer Button:
Pressing the Timer button once will increase the set time by 1 hour. The air purifier will automatically turn off after the set time (up to 12 hours).
Light On/Off Button / Child Lock Button:
Use to turn the air quality indicator lights on or off. Press once to turn off the air quality indicator light, press again to turn off all indicator lights, and press again to turn on all indicator lights. Press and hold the button for over 3 seconds to lock all buttons. To unlock, press and hold the button for over 3 seconds again. When the Child Lock button is pressed, the lock indicator light will illuminate.
Filter Reset Button:
When the filter indicator light illuminates, replace the corresponding filter and press this button to reset. Pressing the button will illuminate the corresponding filter indicator light and display the remaining filter life/time on the front. When the remaining time or life is less than 5%, the corresponding filter indicator light will turn orange. After cleaning or replacing the filter, select the corresponding filter icon and press and hold for over 3 seconds to complete the reset. Pre-filter cleaning interval: 2-4 weeks. Green HEPA Triple Defense Filter replacement interval: 1 year.
How to Use
Manual Mode:
Press the Power button to turn on the air purifier, then press the Mode button to select the desired airflow level (Smart → Silent → Level 1 → Level 2 → Level 3).
Silent Mode:
Press the Power button to turn on the air purifier, then press the Mode button to select Silent Mode. When operating, it will maintain the minimum airflow to create a quiet and comfortable environment.
Smart Mode:
Press the Power button to turn on the air purifier, then press the Mode button to select Smart Mode.
Smart Mode Operation:
Automatically adjusts airflow (4 levels) based on detected indoor air quality. This mode is very convenient for general users.
Sleep Mode (Available only in Smart Mode):
When the air purifier is operating in Smart Mode, if the environment becomes dark for more than 3 minutes, the air purifier will automatically adjust to reduce airflow, lower noise, and conserve energy. If the environment becomes bright for more than 3 minutes, the air purifier will resume normal operation. In Sleep Mode, all indicator lights except the Smart Mode and Silent Mode indicators will turn off. If any other button is pressed in Sleep Mode, Sleep Mode will be automatically deactivated.
Eco Mode (Available only in Smart Mode):
When the air quality remains clean for over 10 minutes, the air purifier will switch to Eco Mode. If the pollution level changes, Eco Mode will be automatically deactivated. In Eco Mode, the front numeric indicator will display 'ECO'. All indicator lights except the Smart Mode indicator will turn off. The Eco Mode will switch to Smart Mode after 30 minutes of operation. If any other button is pressed in Eco Mode, Eco Mode will be automatically deactivated.
Turbo Mode:
Pressing the Turbo Mode button will illuminate the corresponding indicator light, and the air purifier will operate in Turbo Mode for 10 minutes. After that, the air purifier will automatically switch to Smart Mode. Turbo Mode has the same maximum airflow as Level 3 in Manual Mode. You can stop Turbo Mode by pressing the Mode button or the Turbo Mode button. When Turbo Mode is stopped by pressing the Turbo Mode button, the air purifier will switch to Smart Mode.
Adjusting Air Quality Sensor Sensitivity
How to Adjust the Sensitivity of the Air Quality Sensor:
When the air purifier is first turned on, the air quality sensor is set to normal sensitivity. In heavily polluted environments, if the air purifier operates for over 2 hours and the pollution level indicator displays 'Heavy Pollution', or if the pollution level indicator displays 'Clean' for over 1 hour, adjust the sensor sensitivity as follows:
- While the air purifier is operating, press and hold the Light On/Off button and the Filter Reset button simultaneously for over 1 second.
- The front numeric indicator will display the current sensor sensitivity level. The default sensitivity setting is 'Normal'.
- Press the Filter Reset button to set the desired sensitivity. After selecting the sensitivity, the front numeric indicator will display the following:
Cleaning Method
Tip:
- Always unplug the power cord before cleaning.
- Do not use organic solvents (solvents or thinners), bleach, or abrasive cleaning agents.
- Do not immerse the unit in water or spray water onto the unit.
Cleaning the Detachable Air Outlet Grille:
Remove the detachable air outlet grille from the air outlet. Use a soft brush or vacuum cleaner to clean the grille and air outlet. Be careful not to let dust fall into the air outlet during cleaning. To install the detachable air outlet grille, align the protruding part of the grille with the slot on the air purifier as shown in the figure.
Cleaning the Air Quality Sensor (Clean once every 2 months):
- Use a soft brush or vacuum cleaner to clean the air inlet and vent of the pollution sensor. Be careful not to let dust fall into the air purifier during cleaning.
- Open the air quality sensor cover located at the top rear of the air purifier. (Use the groove on the air quality sensor cover to open the cover.) Dampen a cotton swab with a small amount of water and wipe the lens, dust inlet, and dust outlet. Then, dry with a clean cotton swab. Failure to regularly clean the air quality sensor may affect its performance. In environments with heavy dust, increase the cleaning frequency as needed.
Cleaning Side Covers:
Remove the side covers from the air purifier and use a soft dry cloth or soft brush to wipe away any attached dust. In case of heavy pollution, use a slightly damp cloth to wipe the protective covers (do not use cleaning agents containing abrasive materials).
Cleaning the Air Purifier Body:
Wipe the main unit with a soft dry cloth. In case of heavy pollution, use a slightly damp cloth to wipe the protective covers (do not use cleaning agents containing abrasive materials).
Cleaning the Filters:
- Tip: Always unplug the power cord before cleaning the filters. The ultra-fine pre-filter can be cleaned and reused. If the ultra-fine pre-filter is not cleaned for a long time, the air purifier's performance may decrease. The Green HEPA Triple Defense Filter cannot be cleaned or reused. Do not wash it with water, as this will affect its filtering performance.
Ultra-Fine Pre-Filter (Clean once every 2 to 4 weeks):
- Lift the top of the side cover and open it.
- Remove the ultra-fine pre-filter. Be careful not to let dust fall into the air purifier during removal.
- Remove dust with water or a cleaning agent, depending on the level of pollution. Be careful not to let dust fall into the air purifier during cleaning.
- Place the completely dry ultra-fine pre-filter back into the air purifier and complete the filter installation. Close the side cover.
Ultra-Fine Pre-Filter (Clean once every 2 to 4 weeks):
- Press the center button on the bottom, open the protective cover forward, and remove the ultra-fine pre-filter.
- Remove dust with water or a cleaning agent, depending on the level of pollution. Be careful not to let dust fall into the air purifier during cleaning.
- Place the completely dry ultra-fine pre-filter back into the air purifier and complete the filter installation. Close the bottom protective cover.
Filter Replacement Method
Replacing the Green HEPA Triple Defense Filter (Replace once every 12 months):
- Open the side cover, remove the ultra-fine pre-filter from the air purifier, and then remove the Green HEPA Triple Defense Filter.
- Replace with a new Green HEPA Triple Defense Filter. Install the filter back into the air purifier in the reverse order of removal, and then close the side cover.
Replacing the Green HEPA Triple Defense Filter (Replace once every 12 months):
- Press the button on the bottom cover, pull down the outer casing, release, and open the protective cover.
- After removing the Green HEPA Triple Defense Filter, replace it with a new, unopened Green HEPA Triple Defense Filter. Install the filter back into the air purifier in the reverse order of removal, pull up the outer casing, and close it. Pay attention to the installation direction of the filter. Pay attention to the installation direction markings on both sides of the filter.
Replacement Method:
- Refer to the filter installation method described on pages 10 to 11 for filter replacement.
- Pay attention to the installation direction markings on both sides of the filter.
- For optimal performance, use genuine Coway filters.
- Unplug the air purifier before replacing the filter.
Filter Cleaning and Replacement Intervals:
Sensitivity Level | High Sensitivity | Normal | Low Sensitivity |
---|---|---|---|
Front Numeric Indicator | 1 | 2 | 3 |
Blue | 1-20 | 1-35 | 1-50 |
Green | 21-55 | 36-75 | 51-95 |
Yellow | 56-90 | 76-115 | 96-150 |
Red | 91~ | 116~ | 151~ |
Filter | Cleaning/Replacement Interval | Cleaning/Replacement |
---|---|---|
Ultra-Fine Pre-Filter | 2-4 Weeks | Cleaning and Washing |
Green HEPA Triple Defense Filter | 12 Months | Replacement |
* Assumes operation of the air purifier in manual mode at level 3 for 8 hours per day. * Filter replacement intervals are recommended values and may vary depending on the actual usage environment. If the usage environment is a highly polluted area, consider shortening the replacement cycle. * The Green HEPA Triple Defense Filter is an optimal combination of Green HEPA and activated carbon, effectively removing dust and harmful gases.
Troubleshooting
The air purifier may not operate due to minor issues or unfamiliarity with the operation. This is not a product defect. If the problem can be easily resolved by checking the following items, there is no need to contact customer service. If the problem persists after checking the following items, please contact customer service.
Problem | Check | Solution |
---|---|---|
No airflow from the air purifier. | Is the air purifier plugged in? Is the entire display panel off? Is there a power outage? Is the air purifier in manual operation mode? Are the Turbo Mode or Silent Mode indicator lights on? Is the space too dark? Is the Turbo Mode indicator light on? | Ensure the power plug is inserted into a 110V~60Hz outlet. Press the power button and select the desired function. Operate the air purifier when power is restored. Switch to the desired mode. In Turbo Mode/Silent Mode, airflow cannot be selected, and the air purifier will operate in the preset mode. In Sleep Mode, the airflow is set to minimum. In Turbo Mode, the airflow is set to maximum. Check the filter cleaning or replacement time and clean or replace the filter as needed. Clean the air quality sensor lens (page 18). Check the filter cleaning or replacement time and clean or replace the filter as needed. Contact customer service for after-sales service. Unplug the air purifier and contact customer service for after-sales service. |
Airflow has not changed. | Is the air purifier in manual operation mode? Are the Turbo Mode or Silent Mode indicator lights on? Is the space too dark? Is the Turbo Mode indicator light on? | Switch to the desired mode. In Turbo Mode/Silent Mode, airflow cannot be selected, and the air purifier will operate in the preset mode. In Sleep Mode, the airflow is set to minimum. In Turbo Mode, the airflow is set to maximum. |
Airflow is very low. | Has the filter cleaning or replacement interval passed? Is the pollution sensor lens dirty? | Check the filter cleaning or replacement time and clean or replace the filter as needed. Clean the air quality sensor lens (page 18). |
Pollution level has not changed. | Is the pollution sensor lens dirty? | Clean the air quality sensor lens (page 18). |
Inlet near the air inlet smells. | Has the filter cleaning or replacement interval passed? | Check the filter cleaning or replacement time and clean or replace the filter as needed. |
Quality indicator light is flashing. | Contact customer service for after-sales service. | Contact customer service for after-sales service. |
If other functional problems occur. | Unplug the air purifier and contact customer service for after-sales service. | Unplug the air purifier and contact customer service for after-sales service. |
Specifications
Model | AP-2318P |
---|---|
Filter | 1. Ultra-Fine Pre-Filter (Washable) 2. Green HEPA Triple Defense Filter (Replace periodically) (Honeycomb Activated Carbon Filter + Green HEPA Dual Care Allergy Filter) |
Power Supply | 110 V~ 60 Hz |
Power Consumption | 80 W |
Dust Removal Method | Mechanical Dust Collection (Green HEPA Filter) |
Safety Device | Automatic power off when the casing is opened. |
Installation Location | Indoor |
Dimensions | 514 × 631 × 264 mm |
Weight | 12.5 kg |
Applicable Area | 68 m² |
Product specifications may change to improve product performance. Recommended area and maximum capacity are based on data measured in normal circulation mode and turbo operation mode. Statement on the content of restricted substances.
Part Name | Lead (Pb) | Cadmium (Cd) | Hexavalent Chromium (Cr6+) | Mercury (Hg) | Polybrominated Biphenyls (PBB) | Polybrominated Diphenyl Ethers (PBDE) |
---|---|---|---|---|---|---|
Metal Parts | ○ | ○ | ○ | ○ | ○ | ○ |
Plastic Casing | ○ | ○ | ○ | ○ | ○ | ○ |
Circuit Board (including power supply) | ○ | ○ | ○ | ○ | ○ | ○ |
Brushless Motor Assembly | - | ○ | ○ | ○ | ○ | ○ |
Power Cord Set | ○ | ○ | ○ | ○ | ○ | ○ |
* 0.1 wt % and 0.01 wt % indicate that the content of the restricted substance exceeds the percentage threshold. * '○' indicates that the percentage of the restricted substance does not exceed the percentage threshold. * '-' indicates that the restricted substance is excluded. * To continuously improve product quality, this product and its components may be changed without prior notice. * Filter performance is based on official website announcements. * Data is measured at maximum airflow in normal airflow mode and Turbo mode. * This product's restricted substance content is marked according to CNS 15663 Section 5, "Marking of Presence of Restricted Substances," as stipulated by the Bureau of Standards, Metrology and Inspection, Ministry of Economic Affairs. For detailed markings, please refer to the Coway official website: http://coway-tw.com
Product Warranty
※ After purchase, please request the store to stamp this warranty (store name, address) and fill in the purchase date, and keep it properly. Lost warranty will not be reissued.
- Product Model: AP-2318P
- Serial Number:
- Customer Name:
- Address:
- Purchase Date:
- Purchase Location:
- Contact Number:
- Dealer Stamp:
Dear Consumer, Thank you for purchasing our company's high-quality products. To ensure your rights, please read the following terms carefully.
- Product Warranty Period: One year from the date of purchase, Coway Co., Ltd. provides warranty services for products sold in Taiwan, Penghu, Kinmen, and Matsu.
- Warranty Period Determination: Based on the purchase certificate. If there is no date information or the product was not obtained through purchase, the warranty period will be determined by adding three months to the product's manufacturing date.
- During the warranty period, if the product malfunctions under normal use according to the user manual, product inspection, and parts replacement are all free of charge.
- In the following situations, repairs will be charged regardless of whether it is within the warranty period:
- A. Damage or malfunction caused by natural disasters (e.g., fire, flood, earthquake, rodent infestation, insect infestation, lightning, etc.).
- B. Product damage determined to be caused by improper operation (including but not limited to self-use of voltage converters, use of incorrect current or voltage, plugging the product into an unsuitable outlet, and other man-made damage).
- C. Unauthorized modification of the product or repairs by unauthorized service centers.
- D. Damage caused by external factors (e.g., collision during handling, water ingress, sand ingress, dust ingress, chemical factors such as sulfur gas or oleic acid causing corrosion or rust...).
- E. Failure to present the service warranty card to prove it is within the warranty period; or if the warranty card is damaged to the point where the handwriting is illegible; or if the information on the warranty card does not match the actual situation (model, serial number, purchase date).
- F. Normal wear and tear or aging of product accessories such as filters, plugs, tubes, batteries, etc.
- G. Loss or damage to included accessories such as the original packaging, protective covers, bags, small brushes, instruction manuals, etc., will not be covered by the warranty and must be purchased separately.
- H. Natural wear and tear or scratches on the exterior due to use, or other situations not conforming to service warranty regulations.
- I. Product used in commercial establishments, public places, or special environments.
- For repairs due to natural disasters, man-made factors, or outside the warranty period, charges will be based on repair and parts costs. If the repair unit inspects and quotes, but the customer does not wish to proceed with the repair, a service inspection fee of NT$500 will be charged. For on-site repairs, a transportation fee of NT$500 will also be charged.
- Parts are stocked for a limited time. Coway Co., Ltd. may replace parts with equivalent or new products. If the original product is discontinued and parts are unavailable, or if the importer cannot provide repair services, we apologize for any inconvenience.
- When requesting product repair, please present the original warranty card. If there is no other proof of purchase to confirm it is within the warranty period, the warranty period will be determined by adding three months to the product's manufacturing date.
- Product repair request method: Please call the toll-free customer service hotline 0809-080-118 or add Line ID: @cowayservice.
- Repair payment method: Payment will be collected by the logistics company upon delivery or via bank transfer.
- Please note that for returns/exchanges within the legal appreciation period for products purchased via mail order, online, or television shopping, the product must be in its original condition and complete (including original packaging, accessories, and gifts). If any parts are missing or if the product has been used, returns/exchanges will not be accepted.
To protect your rights, please ensure that all fields above are correctly and completely filled out, and retain your proof of purchase to enjoy the full one-year warranty. Photocopies of this service warranty are invalid and will not be reissued. Please keep it safe.
Product Warranty Registration and Consultation
Line ID: @cowaytaiwan
0809-080-118 (Mon~Fri)
Customer Service Phone: 0809-080-118
Address: 4F-1, No. 88, Zhouzi Street, Neihu District, Taipei City
001 9235384