Service Bulletin

French Door Direct Cool Ice Maker Frozen

Applicable Models:

RF22K9381*, RF22K95*, RF22KRED, RF22M95*, RF22NP**, RF23J9011, RF23M8070, RF23M8090, RF23M8960, RF23M8570, RF23M8590, RF23HCED, RF23HTED, RF24FSED, RF25HMED, RF26J7500, RF28HDED, RF28HFED, RF28HMED, RF28JBED, RF28K9070, RF28K9380, RF28K9580, RF28M9580, RF28N9780, RF28HDEDP, RF28HFEDT, RF28NHED, RF263BEAEB, RF263TEAES, RF265BEAE, RF30KMEDB

The purpose of this bulletin is to provide servicers with instruction on how to resolve the direct cool ice maker frozen symptom with the Ice Maker Service Kit (IM SVC Kit). The IM SVC Kit comes with an Ice Maker, Y Clip Kit, Auger Drain, Zip Tie, and Main PCB. The IM SVC Kit for the particular model being serviced needs to be ordered.

Part information begins on page 13 of this bulletin.

Service Preparation

1. Place the unit into Self Diagnostic mode to identify known fault codes.

   Code	Item
   14 C	Ice Maker(FF) Sensor Error
   15 C	Ice Room Sensor Error
   39 C	Ice Maker(FF) Function Error
   40 C	Ice Room - FAN Error
   61 C	Ice dDuct heater Error

   Image showing a refrigerator display panel in diagnostic mode, showing "-88% 88%" and various icons.

2. Place the unit into forced defrost mode. This will loosen the ice and warm up the cooling loop in preparation for removal of the ice maker. While the unit is in forced defrost mode, move on to the next steps.

   Image showing a refrigerator display panel with "Fd" indicating forced defrost mode.

3. Remove the ice bucket. If the ice bucket cannot be removed, use a steamer to loosen the ice bucket.

   NOTE: If the ice bucket is stuck, use a steamer to melt the ice until you can remove the bucket. Be sure to place a towel under the ice bucket to catch water as it drips down as shown.

   NEVER use a heat gun or hair dryer to defrost the ice room.

   NOTE:

   • Do not use a heat gun or hair dryer to defrost the ice room. This may cause the plastic liner to melt creating permanent damage.
   • Do not have the customer unplug the unit for 24 hours to remove ice. This is not effective enough to remove all ice from the ice room. Failure to remove all ice will result in a return visit.

   Image showing a technician using a steamer to melt ice inside a refrigerator's ice room, with a towel placed below to catch water.

Service Steps – All Steps Must Be Followed

1. Remove the ice bucket from the Ice Room.

2. Check for cracks or fractures in the ice bucket.

3. Check the gasket around the edge of the bucket making sure it is not ripped, cracked, rolled, or has become too rigid, preventing a proper seal.

   Image showing a white ice bucket with a yellow arrow pointing to the gasket area. Text overlay: "If damage is noted, replace the ice bucket".

4. Inspect the Ice Route Flapper and Assembly for a proper seal.

   Three images demonstrating leakage testing of the ice route. The first image shows water being added to the ice route, with a red circle highlighting the drain opening. The second image shows a "No leak" scenario, with the flapper closed and no water dripping. The third image shows a "Leak" scenario, with water dripping from the flapper.

   Inspect the ice route flapper. Ensure the rubber is still soft and pliable, has no tears or rips, and that the flapper is in the fully closed position when out. Also inspect the ice dispensing opening for cleanliness. If build up has occurred, wipe clean before reinstalling the ice route assembly.

   Three images showing different views of the ice route flapper assembly. The first image shows the flapper from the front. The second image shows the flapper from the side, highlighting its mechanism. The third image shows a close-up of the ice dispensing opening.

5. Remove the unit from forced defrost mode and then unplug the unit. This will prevent the cooling loop from frosting up during service and prepare the unit for additional service steps.

   You MUST remove ALL ice from the ice room and auger area using a STEAMER.

   Three images showing a refrigerator's ice room with significant ice and frost buildup before steaming. The first image shows the ice maker area from the front, heavily frosted. The second image shows the interior of the ice room looking down, with ice covering components. The third image shows the ice bucket area with frost.

6. Disassemble the ice maker:

   1. Remove the left screw, and then open the harness cover.
   2. Disconnect the ice maker cable.
   3. Locate the Duct left hook (C1). Unlock the drain duct by removing the upper right screw (C2).
   4. Unlock the left hook, and then open the drain duct.
   5. Unlock the upper hook, and then pull out the ice maker from the opening of the drain duct.
   Five images illustrating the ice maker disassembly process. Image A shows a hand removing a screw from the ice maker. Image B shows the harness cover opened and wires exposed. Image C1 shows a close-up of the duct left hook. Image D shows a hand unlocking a hook. Image E shows the ice maker being pulled out from the drain duct opening.

7. Check for Icing Symptoms in the Ice Room:

   1. Check for traces of water spray in the upper ice room area.
   2. Check for ice in the air flow path (L-Duct).
   3. Check for ice in the drain pipe of the auger motor.
   4. Check for ice on the ice room bottom.
   Image showing the interior of the ice room with components visible, indicating areas to check for icing.

   Continue steaming the unit to remove all traces of ice and frost to allow for the safe removal of the auger motor assembly. Failure to remove all ice traces will result in a possible repeat visit to the customer.

8. Disassemble the Auger Motor:

   1. Disconnect the cable of the auger motor.
   2. Push the bottom hook.
   3. Remove the auger motor.
   Two images illustrating auger motor disassembly. The first image shows a hand disconnecting the auger motor cable (labeled 'a') and pushing the bottom hook (labeled 'b'). The second image shows the auger motor removed, with the bottom hook highlighted by a red box (labeled 'c').

9. Inspect the air channel above the auger assembly and remove all traces of ice from this area. Failure to do so will create new ice build up there and on the floor, side walls, and rear.

   Two images showing the air channel above the auger assembly. The first image shows the air channel with a yellow arrow pointing upwards, indicating the area to inspect. The second image shows a hand reaching into the air channel.

   NOTE: It is very important to remove all accumulated ice anywhere in the ice room and auger. Don't miss any. Failure to remove all ice can result in a return visit.

   Image showing the bottom of the ice room with a yellow arrow pointing to an area where ice might accumulate.

10. With the auger motor assembly removed, inspect the drain of the ice room. Place a finger into the drain area to feel for any foam remnants or ice blockage, etc. Remove any and all found materials.

    Image showing a hand inspecting the drain area of the ice room.

    If ice is found, use a steamer to remove and ensure flow from the ice room to the drip pan in the rear. Drains must always remain open.

    Image showing a close-up of the drain area, emphasizing the need for clear drainage.

    NOTE: Once all ice has been removed from the entire ice room area, towel the whole ice room dry including the cooling loop, side walls, floor, and ceiling of the ice room.

11. Disassemble the auger drain (DA97-19898A) and replace with drain component from your IM SVC Kit.

    NOTE: Do not order an entire auger assembly unless a defect such as a damaged fan or motor or physical damage is found.

    1. Remove the screw on the side of the drain line.
    2. Cut and remove the zip tie.
    3. Disassemble the Molex connector.
    4. Remove the wire from the auger motor. Remove drain line.
    5. Check the improved part: Heater tape to the top of the assembly and changed drain hole shape.
    6. Insert zip tie into hole.
    7. Assemble drain line.
    8. Insert and tighten screw.
    9. Secure zip tie while holding the wire out of the way.
    10. Cut the rest of the cable tie and then rotate the tie.
    11. Connect the wire securely, and then push it into the housing.
    12. Check the final assembly.
    Twelve sequential images illustrating the steps for disassembling and replacing the auger drain. Images show hands performing each step, from removing screws and zip ties to connecting wires and checking the final assembly.

12. Check for any particles in the fill tube using a mirror. Remove all particles.

    Check the gap between the water line outlet and the fill tube to prevent water spray.

    If the gap between the water line outlet and the fill tube is less than 10mm, adjust the insertion length of the water line in the cabinet rear.

    Two images comparing correct and incorrect water line insertion. The "Correct" image shows an "enough gap: 10mm↑" between the water line outlet and fill tube. The "Incorrect" image shows a "small gap: 10mm↓" indicating insufficient gap.

    If the gap between water line limit marking and cabinet rear wall is below 15mm (e.g., within 10mm), adjust it to be about 15mm~20mm.

    Image showing the water line connection with a red line indicating the desired 15mm~20mm gap.

13. Sealing the ice room with RTV sealant. Seal any gaps found in the ice room sides and floor. If no gaps exist, omit this step.

    NOTE: Only use Samsung provided RTV sealant. No substitutions or other products are authorized for use in this repair step.

    Image showing a tube of "3140 Adhesive/Sealant" with a label "Part number required: DA81-05595A".Image showing a hand applying sealant along joints identified by a red line, with text: "Cut the applicator tip at a 45 degree angle, and then apply the sealant along the joints identified by the red line. This will help to provide a sealed ice room environment."

14. Re-install the auger motor assembly ensuring it is installed fully to the rear and locked into place with the lock tab. Reconnect the auger motor wire harness to the connection point on the left wall making sure to route the wiring properly.

    Image showing the auger motor assembly re-installed, with wires connected and routed correctly.

15. Remove the white plastic retainer around the cooling loop, install the new retainer, and then attach the Y-Clip (DA82-02367A) to the bottom of the cooling loop. Ensure there is no gap between the clip and the rear wall retainer clip. The Y Clip and retainer come with your IM SVC Kit.

    Three images illustrating Y-Clip installation. The first image shows the correct direction for Y-Clips (pointing straight down). The second and third images show incorrect directions (crooked or sideways), which can cause water pooling and freezing.

    Install the Y-Clips pointing straight down. They must not be crooked or sideways. If they are, water will pool up on the surface and freeze.

16. Reassemble the ice maker:

    1. Insert the ice maker into the opening of the drain duct. Lock the upper hook with 'click' sound.
    2. Lock the left hook with 'click' sound to close the drain duct.
    3. Insert and tighten the upper right screw to lock the drain duct.
    4. Connect the ice maker cable.
    5. Close the harness cover, and then screw in and tighten the left screw.
    Three images showing the ice maker assembly process. The first image shows the ice maker being inserted. The second image shows a close-up of a hook being locked. The third image shows the final assembled ice maker.

    NOTE: Install the ice maker assembly that was provided in the Ice Maker Service Kit even if the unit had the newer type ice maker previously installed.

17. Install the new MAIN PCB included in your IM SVC Kit.

    Three images showing the process of replacing the main PCB. The first image shows the old PCB being removed. The second image shows the new PCB being installed. The third image shows the final PCB installation.

    While the unit is still unplugged, remove all wire connections from the Main PCB.

    WARNING: To prevent damage to the Main PCB, power must be turned off before connecting or disconnecting wires.

    Once all wire connections are removed, remove and replace the Main PCB, and then re-install all connectors securely.

    Two images showing the Main PCB. The first image shows the old PCB with various wire connections. The second image shows the new PCB.

    Important Note: Whenever a Main PCB is replaced, set the temperature settings for all compartments to the same settings the customer originally selected.

Operational Checks before Service Completion

Plug the unit back in to restore power, and then move on to the operational checks.

Press "Test Mode" button and check for leaking water or functional failure.

When pressing test, listen for the chime. This indicates the test function has begun. This process takes 6 minutes to complete and will produce a shortened fill at the very end of the process. Check for any leaking, spraying, or drips after the 6 minute test is completed.

Re-install the Ice Bucket.

To complete the repair, place the unit into Self Diagnosis mode to ensure no other error codes and that it is operating as it should.

Parts Listing – Counter Depth Models - IM Service Kit

Parts Listing – Full Size Units - IM Service Kit

Failure to follow the parts directions listed in this document can create a new or separate service issue.