Snow Joe 320E Electric Snow Shovel Operator's Manual

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Original instructions. © 2024, All Season Power LLC. Snow Joe®, Sun Joe®, Aqua Joe®, Auto Joe®, and Power Joe® are registered trademarks used under license from Weather Brands LLC.

Important Safety Instructions

All Operators Must Read These Instructions Before Use

Read all instructions before using this electric snow shovel. Basic safety precautions should always be followed to reduce the risk of fire, electric shock and personal injury.

General Safety Warnings!

Operators must read, understand, and follow all instructions. Reread them at the start of each snow season. Failure to follow these instructions may result in ELECTRIC SHOCK, FIRE, and/or serious PERSONAL INJURY.

The personal safety alert symbol [safety-alert-symbol] indicates a WARNING requiring special ATTENTION, CAUTION, and AWARENESS.

1. Keep work area clean and well lit.
2. Use the right product for the intended job.
3. Use only identical replacement parts. Replace or repair damaged cords immediately. Do not use on gravel surfaces unless adjusted per the manual.
4. Keep children, bystanders, and pets away from the work area.
5. Dress properly: avoid loose clothing or jewelry. Wear rubber boots. The shovel should not be operated in a handheld position unless specified.
6. Avoid accidental starting: do not carry the shovel with a finger on the switch. Ensure the switch is off before plugging in.

If the cord is damaged, pull the extension cord from the wall receptacle.

7. Keep hands and feet away from moving parts. Keep guards in place and working.
8. CAUTION! Exercise caution to avoid slipping or falling. Wear protective footwear for better footing.
9. Use safety glasses, safety footwear, snug-fitting clothing, protective gloves, and hearing/head protection.
10. Stay alert, use common sense. Do not operate when tired or under the influence of alcohol or drugs.
11. Do not force the tool; it performs better and with less risk when used as designed.
12. Do not overreach; maintain proper footing and balance.
13. If the shovel strikes a foreign object: Stop the shovel, inspect for damage, and repair before restarting.
14. Disconnect the tool from the power supply when not in use, before servicing, changing accessories, or performing maintenance.
15. Store idle tools indoors in a dry, locked place out of reach of children.
16. Maintain the electric snow shovel with care. Lubrication is not required.

The safety alert symbol [safety-alert-symbol] warns of potential personal injury hazards. Obey all safety messages following this symbol to avoid injury or death. Improper use or maintenance can lead to injury or death.

Electrical Safety

This electric snow shovel is double-insulated, meaning it uses two systems of insulation instead of grounding. No grounding means is provided, and none should be added. Servicing requires extreme care and knowledge, performed only by qualified personnel at an authorized dealer. Replacement parts must be identical.

A double-insulated appliance is marked with "Double Insulation" or "Double Insulated" and/or the symbol [square-within-a-square-symbol].

DOUBLE-INSULATED: GROUNDING NOT REQUIRED. WHEN SERVICING, USE ONLY IDENTICAL REPLACEMENT PARTS.

1. Ground fault circuit interrupter (GFCI) protection should be provided on the circuit(s) or outlet(s). Receptacles with built-in GFCI protection are available.
2. To prevent electric shock, use only extension cords suitable for outdoor use (e.g., SW-A, SOW-A, STW-A, STOW-A, SJW-A, SJOW-A, SJTW-A, or SJTOW-A). Check the cord for good condition. Use a cord heavy enough for the product's current draw; an undersized cord causes voltage drop, loss of power, and overheating.

WARNING! Electric shock may cause SEVERE INJURY or DEATH. Heed these warnings:

• Do not allow any part of the shovel to contact water during operation. If the appliance becomes wet while off, wipe dry before starting.
• Use only UL-, CSA-, or ETL-rated extension cords for outdoor, all-weather use.
• Do not use an extension cord over 100 ft (30 m).
• Do not touch the appliance or plug with wet hands or while standing in water. Wearing rubber boots offers some protection.

3. This appliance has a polarized plug (one blade wider than the other) to reduce electric shock risk. Use only with a polarized UL-, CSA-, or ETL-listed outdoor extension cord. The plug fits only one way. If it doesn't fit, reverse the plug. If it still doesn't fit, obtain a correct polarized cord and ensure a polarized wall outlet is used. If the plug doesn't fit the wall outlet, reverse it. If it still doesn't fit, contact a qualified electrician. Do not modify the plug, receptacle, or cord.

4. To prevent the appliance cord from disconnecting, tie a knot with the two cords as shown in Table 1.

5. Do not abuse the cord. Never pull the shovel by the cord or yank it to disconnect. Keep the cord away from heat, oil, and sharp edges.

Safety Symbols

The following table describes safety symbols:

• [book-symbol] READ THE OPERATOR'S MANUAL(S)
• [safety-alert-symbol] SAFETY ALERT: indicates a precaution, warning, or danger.
• [ear-protection-symbol] Wear hearing protection.
• [eye-protection-symbol] Wear eye protection.
• [respirator-symbol] Wear breathing protection.
• [power-cord-symbol] Keep the flexible power supply cord away from the cutting blades.
• [glove-symbol] Wear safety gloves during use.
• [people-distance-symbol] Keep bystanders and children a safe distance (at least 11 yd/10 m) away from the work area.
• [cable-away-from-heat-symbol] Keep power cable away from heat sources, oils, or sharp edges. Immediately remove plug if cable is damaged, frayed, or entangled.
• [double-insulation-symbol] Double Insulation.
• [warning-electric-shock-symbol] WARNING! Electrical shock hazard.
• [warning-rain-symbol] WARNING! Do not expose the unit to rain or wet conditions. Keep dry.
• [danger-foot-hazard-symbol] DANGER! Cutting/dismemberment hazard - Keep feet away from the rotating auger.
• [danger-hand-hazard-symbol] DANGER! Cutting/dismemberment hazard - Keep hands away from the rotating auger. Do not use hands to unclog rotor housing. Stop motor before removing debris.
• [footwear-symbol] Wear safety footwear at all times to protect feet from objects that may fall.
• [caution-object-throw-symbol] CAUTION! Beware of stones and other foreign objects that could be thrown from the appliance.
• [warning-maintenance-symbol] WARNING! Turn the machine OFF and disconnect it from the power supply before inspecting, cleaning, changing accessories, or conducting any other maintenance task.
• [stop-symbol] The rotating part will continuously run for several seconds after you turn off the machine.

Know Your Electric Snow Shovel

Read the owner's manual and safety rules carefully before operating. Compare the illustration to the actual unit to familiarize yourself with controls and adjustments.

Parts Identification:

1. Upper handle
2. Safety switch
3. ON/OFF trigger switch
4. Appliance cord
5. Handle knob
6. Joint-fixing knob, washer and bolt (2)
7. Middle pole
8. Lower pole
9. Motor housing
10. Scraper blade
11. 2-Blade paddle auger
12. Upper pole
13. Auxiliary handle

Diagram showing the parts of the electric snow shovel.

Technical Data

Unpacking and Assembly

Carton Contents

• Upper pole assembly
• Lower pole assembly
• Middle pole
• Joint-fixing knob, washer and bolt (x2)
• Manual

1. Carefully remove and inspect the electric snow shovel to ensure all items are supplied and undamaged. If parts are missing or damaged, contact customer service at 1-866-225-9723; do not return to the store.

Note: Do not discard shipping carton and packaging material until ready to use. Packaging is recyclable.

IMPORTANT! Equipment and packaging are not toys. Keep small parts away from children to prevent suffocation risk.

Assembly

Connecting the Poles

1. Slide the upper pole into the middle pole, and the middle pole into the lower pole. Align screw holes (refer to Fig. 1).

2. Insert bolts through aligned holes and secure with washers and joint-fixing knobs (refer to Fig. 2). Twist until tight. You may need to move wiring inside the tube.

Handle Adjustment

1. To adjust the auxiliary handle angle, loosen the handle knob counterclockwise.

2. Rotate the auxiliary handle to a comfortable position (refer to Fig. 3).

3. Retighten the handle knob clockwise securely. Ensure it is tight to prevent the auxiliary handle from moving or sliding.

Operation

Connecting to a Power Source

IMPORTANT: This electric snow shovel is for outdoor, residential use only. Do not use indoors or for commercial/industrial purposes.

To reduce electric shock risk, the appliance has a polarized plug (one blade is wider than the other; see Fig. 4).

Use only a polarized UL-, CSA-, or ETL-listed outdoor extension cord. The appliance plug fits the cord only one way. If it doesn't fit, reverse the plug. If it still doesn't fit, obtain a correct polarized cord and ensure a polarized wall outlet is used. If the plug doesn't fit the wall outlet, reverse it. If it still doesn't fit, contact a qualified electrician. Do not modify plugs, receptacles, or cords.

IMPORTANT: Frequently check the extension cord for holes or cracks. Do not use a damaged cord. Do not run the cord through standing water or wet grass. Use only an outdoor-recommended extension cord.

Securing the Extension Cord

1. Make a loop with the extension cord (Fig. 5).

2. Insert the loop through the opening in the back of the upper handle and secure it onto the extension cord restraint hook (Fig. 6).

3. Connect the extension cord to the appliance cord (Fig. 6). This helps prevent accidental disconnection during operation.

4. Plug the extension cord into a wall outlet.

WARNING! Keep the area to be cleared free of stones, toys, or other foreign objects that the rotor blades might pick up and throw. These items may be covered by snow and easily overlooked. Inspect the area thoroughly before beginning work.

Starting + Stopping

To Start: Push and hold the safety lock switch with your thumb, then squeeze the trigger switch with your fingers. Once the machine powers on, release the safety lock switch and proceed with operation (Fig. 7).

To Stop: Release the trigger switch.

Operating Tips

• Ensure the scraper blade at the base contacts the ground before starting. Push forward at a comfortable, slow rate to clear the path completely. Clearing width and snowfall depth dictate forward speed.
• Direct snow discharge by holding the shovel at a slight angle.
• For efficient snow removal, throw snow downwind and slightly overlap each swath.
• To clear snow from gravel or crushed rock surfaces, tilt the handle down to raise the scraper bar enough to prevent loose material from being picked up by the auger.
• This shovel clears a 10 in. (25.4 cm) wide path up to 6 in. (15 cm) deep in one pass.
• For deeper drifts, use a swinging or sweeping motion with both handles. Remove up to 6 in. (15 cm) per pass and repeat as needed.
• Keep the cord clear of obstructions, sharp objects, and the rotating auger. Do not pull or abuse the cord. Inspect frequently for damage and replace immediately if damaged.
• Disconnect the extension cord after use. Hang the cord with the shovel to prevent loss or damage.

Maintenance and Storage

To order genuine replacement parts or accessories, visit shopjoe.com or call All Season Power customer service at 1-866-225-9723.

WARNING! Disconnect the extension cord before performing any maintenance task. Accidental starting could cause serious injury.

This electric snow shovel does not require lubrication. All bearings are factory-lubricated for the product's lifetime.

Storage

1. Examine the shovel for worn, loose, or damaged parts. Contact an authorized dealer or All Season Power customer service (1-866-225-9723) for repairs or replacements.
2. Examine the extension cord for wear or damage. Replace immediately if worn or damaged.
3. Disconnect the extension cord before storing.
4. Store the shovel and cord indoors in a clean, dry, locked location, out of reach of children and animals.

Note: Extension cord retention devices are commercially available.

5. For added protection against snow, ice, sun, rain, dust, tree sap, and birds, cover your shovel with the Snow Joe® Universal Fit Snow Shovel Cover (Model SJCVR-13). Order online at shopjoe.com or by phone at 1-866-225-9723.

Service and Support

For service or maintenance, call the All Season Power customer service center at 1-866-225-9723.

Model and Serial Numbers

When contacting the company for parts or service, provide the model and serial numbers found on the unit's housing label. Copy these numbers into the spaces provided below.

Record the following numbers from the housing or handle of your new product:

Model #: 320E

Serial #:

Optional Accessories

WARNING! ALWAYS use only authorized Snow Joe® + Sun Joe® replacement parts and accessories. NEVER use parts or accessories not intended for this shovel. Contact All Season Power if unsure about compatibility. Using other accessories may be dangerous.

Note: Accessories are subject to change. Order online at shopjoe.com or by phone at 1-866-225-9723.

All Season Power Customer Promise

All Season Power is dedicated to providing a pleasant customer experience. If a product does not work or breaks under normal operating conditions, they offer a Limited Warranty.

Our Warranty:

All Season Power warrants new products to be free from defects in material or workmanship for two years from the date of delivery to the original purchaser from an authorized seller with proof of purchase. This warranty does not cover products purchased from unauthorized sellers. If a product or part is defective, All Season Power will elect to send a free replacement part, replace the product, or repair the product.

This warranty grants specific legal rights, and you may have other rights varying by state.

Product Registration:

Register your product online at shopjoe.com/register, by mail, by phone (1-866-225-9723), or email (help@shopjoe.com). Registration does not affect warranty rights but helps All Season Power provide better service.

Who Can Seek Limited Warranty Coverage:

Warranty is extended to the original purchaser and owner.

What Is Not Covered?

Warranty does not apply to commercial, non-household, or rental use, products from unauthorized sellers, or cosmetic changes not affecting performance. Wear parts like belts, augers, chains, and tines are not covered and can be purchased separately.

Keep your warranty intact. Use only CERTIFIED AUTHENTIC parts and accessories to avoid voiding the warranty. Genuine parts and accessories are available at shopjoe.com/support.