Welcome to Verisure
Congratulations on installing your Verisure Smart Alarm, an advanced security system designed for maximum protection, ease of use, and comfort. This manual serves as a guide for initial use and a reference for any questions you may have. We encourage you to install the My Verisure app on your mobile or tablet to monitor your home or business, control the alarm remotely, and access settings from anywhere.
Description of the Alarm System
Shock Sensor Opening Detector (GWL-MC2-SHOCK)
Protects doors and windows with a triple detection system sensitive to openings, shocks, and vibrations, detecting intruders even before they enter.
Motion Photo/Video Detectors with Colour Camera and Night Vision (GWL-MD-C1)
Protects the interior of your home or business. When unauthorized movement is detected, these devices capture images sent to the Alarm Receiving Centre for immediate verification.
Voicepad (GWL-SVK) and Smart Keys
Allows easy connection and disconnection of the alarm via smart key, numeric code, or remote control. The input reader features a speech/listening system, siren, and an SOS button for emergencies.
My Verisure App
Control your alarm system, monitor your home or business, and communicate with Verisure via chat. Accessible from your mobile or tablet.
App Interface Description
The app displays alarm status (e.g., 'Disarmed'), shows the latest images from photo detectors, lists recent events from keys and controls, provides access to help and customer service, shows a timeline of system events, and offers more options for settings and features. It includes sections for Devices & Features, Invoices, My System, and Help.
Key System Components
Central Unit (GW-CU2L)
Manages signals from all alarm devices and transmits them to the Verisure Alarm Receiving Centre. It ensures signal transmission via Ethernet, WLAN, 4G, 3G, and GSM networks, which are immune to frequency inhibitors.
Wi-Fi Extender (GWL-WXTND)
Extends the range of the Wi-Fi network and can be controlled and monitored via Verisure's proprietary radio protocol over Sub-GHz ISM (SRD).
SOS Button (GWL-SPB)
Provides a discrete method for users to notify Verisure of an emergency, requiring immediate help. When triggered, Verisure reviews the situation and responds.
Remote Control (GWL-KF-WR)
Allows easy control of the alarm system.
ZeroVision (GWL-NOX)
Enables immediate, remote action within the protected property by generating a zero-visibility situation to deter burglars.
Outdoor Motion Photo/Video Detector (GWL-MD-PIR)
Offers perimeter protection by monitoring outdoor events and acting if a potential threat is identified, preventing intrusion before it happens.
Range Extension
The Wi-Fi Extender (GWL-WXTND) can be used to extend the Wi-Fi coverage of the Central Unit (GW-CU2L), allowing connection to other Verisure Wi-Fi enabled devices. The diagram illustrates the Wi-Fi coverage areas provided by both the Central Unit and the Wi-Fi Extender.
Arming Modes
When You Leave Your Home or Business (Away Mode)
Set the alarm to 'Away Mode' when no one is left inside. All detectors are active, ensuring full protection.
When You Enter Your Home or Business (Disarming)
Disarm the alarm upon entry. This allows free movement throughout the installation as detectors will be inactive.
When You're at Home or Business (Home Mode)
Recommended for use when people are present. 'Home Mode' activates only specific detectors in configured areas, allowing free movement in other parts of the installation. This is also referred to as 'Partial Mode'.
When You're at Home or Business (Perimeter Mode)
Activates only perimeter detectors, protecting the outer area. This feature may be available on future upgraded perimeter detectors.
Control Methods: Arming and disarming can be performed using the Keyreader, the My Verisure App, or the Remote Control.
Control Devices: Voicepad
The Voicepad features a speaker/siren, LED indicators, and a microphone. It includes a keypad and a SOS button.
Voicepad Buttons:
- 1: Disarm Button
- 2: Arm Button in Perimeter Mode
- 3: Arm Button for Home Mode
- 4: Arm Button for Away Mode
- 5: Keyboard and KeyReader
- 6: Cancel/Delete
- 7: SOS Button (Hold down until all indicators light up)
Changing Alarm Status
To change the alarm status, select the desired mode (1, 2, 3, or 4) or use one of the following options:
Option 1: Present your smart key by placing it on the keypad (5).
Option 2: Enter your PIN code.
Voicepad LED Notifications
Technical Notifications
The Voicepad will display two amber lights for technical information. To listen, tap the microphone, identify yourself with your smart key or PIN, and press the "cancel/delete" button (<). Indicator lights will remain yellow until resolved. Pressing "cancel/delete" at any time stops listening.
Intrusion Notifications
Four amber LEDs indicate security notifications when the system is armed. The numbers of affected devices will be displayed on the keyboard. Press the "cancel/delete" button (<) to confirm you have been informed.
Control Devices: Input Reader
Notifications for Review: Forced Assembly
If the input reader illuminates with four LEDs (red and yellow) when connecting the alarm, listen to the notifications before proceeding. After listening, press the connect button again. If the alarm cannot connect until a situation is resolved, the device will provide information.
Control Devices: Remote Control
The remote control allows arming/disarming the system. If a window/door is open when attempting to arm, the system will not allow it and will signal this with a light.
Remote Control Buttons:
- 1: Disconnect Button
- 2: Connection Button in partial mode
- 3: Connection Button in full mode
- 4: SOS Button
- 5: Lock/Unlock the Remote Control
SOS Signal from Remote Control
To send an SOS signal in an emergency, press buttons 1 and 3 simultaneously and hold for 2 seconds. [Warning Icon]
My Verisure App
The My Verisure app provides comprehensive control and monitoring of your alarm system.
Key App Features:
- 1. Alarm Status: View and modify the current status of your alarm system.
- 2. Photo Detector: View the latest images captured by your camera detectors.
- 3. Keys and Controls: See the last two events related to your facility's keys and controls.
- 4. Help: Access customer service channels for questions or incidents.
- 5. Timeline: Displays all system events, including status changes and alarm triggers.
- 6. More: Access all features and settings of your alarm.
- 7. Devices & Features: Check and configure devices in your installation.
- 8. Invoices: View and download your latest bill.
- 9. My System: Control security system settings, including codewords and action plans.
- 10. Help: Access user support, FAQs, and guides.
- 11. Configuration: Manage security preferences, notifications, and privacy.
You can log in using your username. The app is available for download.
Codewords
Codewords are essential for secure interactions with Verisure. They identify you as the alarm holder and Verisure specialists.
Verisure Codeword:
Used by Verisure to identify themselves when contacting you.
Customer Codeword:
Used by you to verify your identity when contacting Verisure or making changes to your alarm settings.
Codewords provided at installation are provisional. For security, it is strongly advised to change them to something memorable and update them periodically. To modify codewords, navigate to 'More' > 'My System' > 'Code Words' within the app.
FCC Compliance
This device complies with Part 15 of the FCC Rules. Operation is subject to two conditions: (1) the device must not cause harmful interference, and (2) it must accept any received interference, including interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class B digital device. These limits provide reasonable protection against harmful interference in residential installations. The equipment generates, uses, and can radiate radio frequency energy. If not installed and used per instructions, it may cause harmful interference to radio communications, though interference is not guaranteed to not occur in a particular installation.
If harmful interference to radio or television reception occurs (determined by turning the equipment off and on), users are encouraged to try one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment to an outlet on a circuit different from the receiver's.
- Consult the dealer or an experienced radio/TV technician.
Verisure Alarm Certificate and FCC IDs
All Verisure alarm system devices have been certified.
Central Unit (GW-CU2L)
FCC ID: 2A93W-GW-CU2L. Verisure has not approved user modifications. This device complies with FCC radiation exposure limits. The antenna should be installed and operated with a minimum distance of 20 cm between the radiator and your body. It must not be co-located or operated with any other antenna or transmitter.
Motion Photo/Video Detector (GWL-MD-C1)
FCC ID: 2A93W-GWL-MD-C1. Verisure has not approved user modifications. This device complies with FCC radiation exposure limits. The antenna should be installed and operated with a minimum distance of 20 cm between the radiator and your body. It must not be co-located or operated with any other antenna or transmitter.
Remote Control (GWL-KF-WR)
FCC ID: 2A93W-GWL-KF-WR. Verisure has not approved user modifications. This equipment complies with FCC RF radiation exposure limits for an uncontrolled environment. The device should be used to minimize potential human contact with the antenna during normal operation.
ZeroVision (GWL-NOX)
FCC ID: 2A93W-GWL-NOX. Verisure has not approved user modifications. This device complies with FCC radiation exposure limits. The antenna should be installed and operated with a minimum distance of 20 cm between the radiator and your body. It must not be co-located or operated with any other antenna or transmitter.
Voicepad (GWL-SVK)
FCC ID: 2AGMK-GWL-SVK. Telecom Design has not approved user modifications. This device complies with FCC radiation exposure limits. The antenna should be installed and operated with a minimum distance of 20 cm between the radiator and your body. It must not be co-located or operated with any other antenna or transmitter.
Shock Sensor Opening Detector (GWL-MC2-SHOCK)
FCC ID: 2A93W-GWL-MC2-SHOCK. Verisure has not approved user modifications. This device complies with FCC radiation exposure limits. The antenna should be installed and operated with a minimum distance of 20 cm between the radiator and your body. It must not be co-located or operated with any other antenna or transmitter.
SOS Button (GWL-SPB)
FCC ID: 2A93W-GWL-SPB. Verisure has not approved user modifications. This device complies with FCC radiation exposure limits. The antenna should be installed and operated with a minimum distance of 20 cm between the radiator and your body. It must not be co-located or operated with any other antenna or transmitter.
Outdoor Motion Photo/Video Detector (GWL-MD-PIR)
FCC ID: 2A93W-GWL-MD-PIR. Verisure has not approved user modifications. This device complies with FCC radiation exposure limits. The antenna should be installed and operated with a minimum distance of 20 cm between the radiator and your body. It must not be co-located or operated with any other antenna or transmitter.
You can consult certifications for all contracted devices and components by contacting customer service.
Wi-Fi Extender (GWL-WXTND)
FCC ID: 2A93W-GWL-WXTND. Verisure has not approved user modifications. This device complies with FCC radiation exposure limits. The antenna should be installed and operated with a minimum distance of 20 cm between the radiator and your body. It must not be co-located or operated with any other antenna or transmitter.
Recommendations
Device Handling: Do not open or move devices. They feature anti-tamper protection and carry a risk of electric shock. [Warning Icon]
Environmental Exposure: Avoid prolonged exposure to direct sunlight. [Warning Icon]
Device Appearance: Do not paint or cover the different devices. [Warning Icon]
Detector Obstruction: Do not cover detectors with curtains, furniture, or other objects. [Warning Icon]
