Eufy RoboVac T2117/T2123 Owner's Manual

Important Safety Instructions

To reduce the risk of injury or damage, read these safety instructions carefully and keep them at hand when setting up, using, and maintaining this device.

⚠️ WARNING SYMBOLS USED
This is the safety alert symbol. This symbol alerts you to potential hazards that could result in property damage and/or serious bodily harm or death.

• This device can be used by children aged from 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of this device in a safe way and understand the hazards involved.
• Children should be supervised to ensure they do not play with this device.
• Cleaning and maintenance shall not be performed by children without adult supervision.
• This device is only to be used with the power supply unit provided.
• The plug must be removed from the socket-outlet before cleaning or maintaining this device.
• This device contains the battery that is only replaceable by skilled persons.
• This device must be disconnected from the supply mains when removing the battery.
• For the purposes of recharging the battery, only use the detachable power supply unit provided with this device.
• The battery must be removed from this device before this device is disposed of. To remove the battery from this device, first remove the screws on the bottom, then remove the main PCB and unscrew the battery cover using a screwdriver. Remove the battery by disconnecting the quick connector.
• The used battery should be placed in a sealed plastic bag and disposed of safely according to local environmental regulations.
• The external flexible cable or cord of the power supply unit cannot be replaced; if the cord is damaged, the power supply unit shall be disposed of.
• This device is for indoor use only.
• This device is not a toy. Do not sit or stand on this device. Small children and pets should be supervised when this device is operating.
• Store and operate this device in room temperature environments only.
• Clean with a cloth dampened with water only.
• Do not use this device to pick up anything that is burning or smoking.
• Do not use this device to pick up spills of bleach, paint, chemicals, or anything wet.
• Before using this device, pick up objects like clothing and loose paper. Lift up cords for blinds or curtains, and move power cords and fragile objects out of the way. If this device passes over a power cord and drags it, an object could be pulled off a table or shelf.
• If the room to be cleaned has a balcony, a physical barrier should be used to prevent access to the balcony and to ensure safe operation.
• Do not place anything on top of this device.
• Be aware that this device moves around on its own. Take care when walking in the area where this device is operating to avoid stepping on it.
• Do not operate this device in areas with exposed electrical outlets on the floor.
• Do not expose the electronics of this device, its battery, or the integrated Charging Base. There are no user-serviceable parts inside.
• Do not use this device on an unfinished, unsealed, waxed or rough floor. It may result in damage to the floor and this device. Use only on hard floor surfaces or low-pile carpet.
• This device has been designed to be used on floors without scratching them. We still recommend that you test this device on a small area of the room to be cleaned to ensure no scratches are made before cleaning the whole room.

Notice

♻️ This symbol on the device or its packaging indicates: Do not dispose of electrical appliances as unsorted municipal waste; use separate collection facilities. Contact your local authority for information regarding the collection systems available. If electrical appliances are disposed of in landfills or dumps, hazardous substances can leak into the groundwater and get into the food chain, damaging your health and well-being. When replacing old appliances with new ones, the retailer is legally obliged to take back your old appliance for disposal at least free of charge.

FCC Statement

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Warning: Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: (1) Reorient or relocate the receiving antenna. (2) Increase the separation between the equipment and receiver. (3) Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. (4) Consult the dealer or an experienced radio / TV technician for help.

FCC Radiation Exposure Statement

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20 cm between the radiator & your body.

IC Statement

This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.

Declaration of Conformity

This product complies with the radio interference requirements of the European Community. Hereby, Anker Innovations Limited declares that the radio equipment type T2117/T2123 is in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following internet address: https://www.eufylife.com/.

Maximum output power: 14 dBm
Frequency band: 2.4G band (2.4000GHz - 2.4835GHz)
Contains FCC ID: 2ANDL-TYWE1S IC ID: 23243-TYWE1S

Trademark Notice

Amazon, Echo, Alexa and all related logos are trademarks of Amazon.com, Inc. or its affiliates.
Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc., registered in the U.S. and other countries.
Google Play and the Google Play logo are trademarks of Google Inc.
Google Home is a trademark of Google Inc.

About Your RoboVac

What's in the Box

• RoboVac
• Charging Base
• Remote Control (AAA Battery x2)
• Power Adapter
• Cleaning Tool
• Side Brushes (x4)
• Additional High-Performance Filter
• Additional Foam Filter
• Cable Ties (x5)
• Boundary Strips 6.6 ft/2 m Length (T2117 only)
• Adhesive Tapes (x2) (T2117 only)
• Owner's Manual & Other Documents

RoboVac Anatomy

Top & Side View

The top and side of the RoboVac feature the following:

• Wi-Fi status light: Indicates Wi-Fi connection status.
• Auto cleaning Start/Stop button: Starts or stops the auto cleaning cycle.
• Spot cleaning button: Starts spot cleaning mode.
• Recharge button: Sends the RoboVac back to the charging base.
• Bumper: Protects the RoboVac and furniture from impacts.
• Infrared sensor: Detects obstacles and walls.
• Dust collector: Collects dirt and debris.
• Dust collector release button: Releases the dust collector for emptying.

Bottom View

The bottom of the RoboVac includes:

• Charging contact pins: Connect to the charging base to charge the battery.
• Battery compartment: Houses the rechargeable battery.
• Brush guard: Protects the rolling brush.
• Rolling brush: Sweeps debris into the suction inlet.
• Main power switch (On/Off): Turns the RoboVac on or off.
• Drop sensors: Prevent the RoboVac from falling down stairs.
• Hall sensors: Used for navigation and docking.
• Swivel wheel: Allows for maneuverability.
• Side brushes: Sweep debris from edges and corners into the suction path.
• Wheels: Enable movement across floors.
• Dust collector: Collects dirt and debris.

Using Your RoboVac

Important Tips Before Use

• ❌ Remove power cords and small objects from the floor that may entangle RoboVac. You can use the supplied cable ties to organize your wires and power cords.
• ❌ Fold tasseled edges of area rugs underneath to prevent tangling RoboVac. Avoid cleaning very dark-colored high-pile rugs or rugs thicker than 1.02 in/26 mm as they may cause RoboVac to malfunction.
• Keep RoboVac away from spaces lower than 2.87 in/73 mm to prevent RoboVac from getting stuck. If necessary, place a physical barrier to block off the problem areas.
• ❌ Keep RoboVac away from wet areas.
• RoboVac may climb on top of objects less than 0.63 in/16 mm in height. Remove these objects if possible.
• Anti-drop sensors prevent RoboVac from tumbling down stairs and steep drops. They may work less effectively if dirty or used on reflective/very dark-colored floors. It is recommended to apply Boundary Strips (T2117 only) or physical barriers to block off areas where RoboVac may fall.
• Place physical barriers or Boundary Strips in front of fireplaces and areas that may cause damage to RoboVac if entered.

Preparation

1. Install the side brushes before use.
2. Turn on the main power switch on the bottom of RoboVac. (⚡ OFF/ON switch)
3. Remove the sticker next to the power switch, and the foam blocks beside the bumper before use.

Charging Your RoboVac

1. Place the Charging Base on a hard, level surface and against a wall. Ensure there is clearance: 3 ft/1 m on the left and right sides, and 6 ft/2 m in front.
2. Connect the adapter into the power socket on the Charging Base and the other end into a wall outlet. The LED indicator on the Charging Base is SOLID WHITE when connected to AC power.
3. RoboVac has a pre-installed rechargeable battery that must be fully charged before use.
4. RoboVac returns to the Charging Base automatically at the end of a cleaning cycle or when its battery is running low.
5. Turn off the main power switch if RoboVac will not be used for a long period of time. To preserve the battery's lifespan, recharge at least once every 6 months.

Use Your RoboVac with the EufyHome App

To enjoy all available features, it is recommended to control your RoboVac via the EufyHome app.

Before you start, make sure that:

• Your smartphone or tablet is connected to a Wi-Fi network.
• Your smartphone or tablet is running iOS 8.0 (or above) or Android 4.4 (or above).
• The 2.4GHz band wireless signal is enabled on your wireless router.
• The Wi-Fi status light on RoboVac is slowly flashing blue.

Steps to connect:

1. Download the EufyHome app from the App Store (iOS devices) or Google Play (Android devices).
2. Open the app and create a user account.
3. Tap the "+" icon in the top right corner to add RoboVac to your EufyHome account.
4. Follow the instructions in the app to set up the Wi-Fi connection.

After connecting successfully, you can control RoboVac via the app. With the app, you can select a cleaning mode, set the time, schedule a cleaning, view the system status, receive notifications and access additional features.

Wi-Fi Status Light

? If you have any problems during the Wi-Fi setup process, refer to the "Troubleshooting > Wi-Fi connection" section in this manual. If RoboVac gets stuck in any space, tap Find My Robot in the app to find the machine. This function is available in the app only.

Reset the Wi-Fi Connection

Press and hold ? on RoboVac for 10 seconds until RoboVac beeps to reset the Wi-Fi connection if necessary. You will hear a beep when the Wi-Fi connection has been reset and the Wi-Fi status light will slowly flash blue. Now you can follow the Wi-Fi instructions in the EufyHome app to set up the Wi-Fi connection.

Schedule Cleaning

With the EufyHome app, you can schedule RoboVac to start cleaning at a particular time. You can set the time and customize the cleaning schedules from Sunday to Saturday on the EufyHome app. This function is available in the app only.

Start / Stop Cleaning

Make sure the main power switch on the bottom of RoboVac is turned on before use. You can also start or stop cleaning via the EufyHome app.

1. Press ▶️ on RoboVac or ?️ on the remote control to start cleaning in Auto Mode.
2. Press ⏹️ on RoboVac or ⏹️ on the remote control to stop cleaning.

Select a Cleaning Mode

You can also select a cleaning mode via the EufyHome app.

Cleaning Modes

1. Auto cleaning

RoboVac optimizes its cleaning path by selecting different cleaning modes automatically until cleaning is complete. This is the most commonly used cleaning mode.

Press ▶️ on RoboVac or ?️ on the remote control to start cleaning in Auto Mode.

- RoboVac will return to the Charging Base automatically when the battery level becomes low or when RoboVac finishes cleaning.
- By default, RoboVac starts in Auto cleaning mode when it is turned on.

2. Spot cleaning

RoboVac intensively cleans a specific area in a spiral pattern, useful if there is a concentrated area of dust or debris. In Spot mode, RoboVac will stop cleaning after 2 minutes.

Press ? on RoboVac or ? on the remote control to start cleaning in Spot Mode.

BoostIQ™ Feature

When the BoostIQ™ feature is enabled, RoboVac will automatically increase the suction power if it detects stronger power is needed to ensure the best clean. BoostIQ™ is ideal for cleaning thicker carpets and hard-to-sweep messes, which will reduce the total cleaning time, but increase the noise level. If the vacuuming noise caused by BoostIQ™ disturbs you, you can disable this feature. This feature only works in Auto and Quick cleaning modes.

In Auto or Quick cleaning mode, press ⬆️/⬇️ on the remote control repeatedly to adjust the suction power level.

The corresponding icon is displayed on the remote control.

When RoboVac starts cleaning in Auto or Quick mode the next time, it will clean according to the suction power level you previously selected.

3. Edge cleaning

RoboVac reduces its speed when it detects a wall and then follows the wall to ensure the edge is cleaned thoroughly. In Edge mode, RoboVac will clean for 20 minutes and return to the Charging Base.

Press ? on the remote control to start cleaning in Edge Mode.

4. Quick cleaning

RoboVac will automatically stop cleaning after 30 minutes and return to the Charging Base in this mode. If any small room or area needs to be cleaned, it is recommended to select this mode to save time and power.

Press 30 on the remote control to start quick cleaning mode.

5. Manual cleaning

You can direct RoboVac to clean a particular area by using the directional buttons on the remote control.

Use the Boundary Strip (T2117 Only)

With the Boundary Strip, you can keep RoboVac away from any area or item you do not want RoboVac to clean. RoboVac will recognize the Boundary Strip and will not cross into the blocked-off area.

1. Identify the area or item you do not want RoboVac to get close to.
2. If necessary, use scissors to cut the Boundary Strip to a shorter length. Be sure to correctly measure the length before cutting.
3. Apply the supplied strips of adhesive tape to lay the Boundary Strip flat on the floor. Make sure the strip is placed FLAT on the floor or under an area rug.

- If the Boundary Strip is rolled up, remove and then re-apply on the floor with adhesive tape. Otherwise the Boundary Strip may not work well.
- Make sure the Boundary Strip is placed on the same surface plane Robo Vac is used on.
- Be careful not to damage the floor when using adhesive tape. It is not recommended for use on carpets.
- Keep the Boundary Strip away from objects that emit excessive heat.

Use Your RoboVac with Amazon Alexa / the Google Assistant

Amazon Alexa or the Google Assistant is a smart voice control device that enables you to control RoboVac with your voice.

Before you start, make sure that:

• RoboVac is attached to the Charging Base to ensure there is enough power.
• RoboVac is connected with the EufyHome app.
• You have an Alexa-enabled device (i.e. eufy Genie, Amazon Echo, Echo Dot and Amazon Tap, Echo Show, Echo Spot) or a device enabled with the Google Assistant (i.e. Google Home, Google Home Mini). These devices are sold separately.
• The Amazon Alexa app or Google Home app is already installed on your smart device, and you have created an account.

? Actual usage may be different from the instructions in this user manual due to updates of the Amazon Alexa and/or the Google Home app. Always follow the instructions in this app to connect to Robo Vac.

To control RoboVac with Amazon Alexa

The Amazon Alexa service is currently available in English and German only. More languages may be available later with the update of the service.

1. Open the Amazon Alexa app and select "Skills" from the menu.
2. On the Skills screen, search for "EufyHome - RoboVac".
3. Once you have found the "EufyHome - RoboVac" skill, tap Enable.
4. Login with your EufyHome account so that Alexa can control your RoboVac.
5. Say simple commands to Alexa.

Example Commands:

• Alexa, ask Robo Vac to start cleaning.
• Alexa, ask Robo Vac to stop cleaning.
• Alexa, ask Robo Vac to go home.
• Alexa, ask Robo Vac to find my robot.

To control RoboVac with the Google Assistant

RoboVac now works with the Google Assistant on devices like the Google Home. The Google Assistant service is currently available in English and German only. More languages may be available later with the update of the service.

1. Open the Google Home app.
2. Say "Ok Google, talk to RoboVac" to the Google Assistant-enabled device to initiate the Google action for RoboVac.
3. Follow the instructions in the Google Home app to authorize the Google Assistant with your EufyHome account.
4. To control RoboVac with your voice, say simple commands to Google Assistant.

Example Commands:

• Ok Google, ask Robo Vac to start cleaning.
• Ok Google, ask Robo Vac to stop cleaning.
• Ok Google, ask Robo Vac to go home.
• Ok Google, ask Robo Vac to find my robot.

For more information about how RoboVac works with Amazon Alexa / the Google Assistant, visit www.eufylife.com and go to PRODUCTS>Cleaning>Robo Vac 25C/Robo Vac 35C for details.

Cleaning and Maintenance

For optimal performance, follow the instructions below to clean and maintain RoboVac regularly. The cleaning/replacement frequency will depend on your usage habits of RoboVac.

Recommended cleaning/replacement frequency

Clean the Dust Collector and Filters

1. Press the dust collector release button to pull the dust collector out.
2. Open and empty the dust collector.
3. Remove the pre-filter by pulling the hooks as shown.
4. Take out the foam filter and high-performance filter.
5. Clean the dust collector and filters with a vacuum cleaner or a cleaning brush.
6. Put the filters and pre-filter back together in the dust collector.
7. Push the dust collector back into the main unit.

You can wash the dust collector, pre-filter and foam filter with water. Be sure to air-dry them thoroughly before reassembling. Do not wash the high-performance filter with water, as it may damage the filter and reduce the suction power.

Clean the Rolling Brush

1. Pull on the release tabs to unlock the brush guard as shown.
2. Lift the rolling brush to remove.
3. Clean the rolling brush with the provided cleaning tool or a vacuum cleaner.
4. Reinstall the rolling brush by inserting the fixed protruding end first and then clicking into place.
5. Press down to snap the brush guard into place.

Only use the side brushes when they are completely dry.

Clean the Side Brushes

Foreign substances, such as hair, can easily get tangled in the side brushes, and dirt may adhere to them. Be sure to clean them regularly.

1. Remove the side brushes.
2. Carefully unwind and pull off any hair or string that is wrapped between the main unit and the side brushes.
3. Use a cloth dampened with warm water to remove dust from the brushes or to gently reshape them.

Replace the Side Brushes

The side brushes may become bent or damaged after being used for a period of time. Follow the instructions below to replace them.

Pull off the old side brushes and snap the new ones into place.

Clean the Sensors and Charging Pins

To maintain the best performance, clean the drop sensors and charging pins regularly. Dust off the drop sensors and charging contact pins using a cloth or cleaning brush.

Clean the Swivel Wheel

Hair or dust particles can easily get entangled in the swivel wheel. Be sure to clean the swivel wheel periodically and as needed.

1. Pull out the swivel wheel.
2. Clean any hair or debris wrapped around the wheel or entangled inside the wheel cavity.
3. Reinstall the wheel and push in until it clicks into place.

You can clean the swivel wheel with water.
Use the swivel wheel only when it is completely dry.

Troubleshooting

General Problems

Error Tones

When RoboVac is in trouble, it will emit a series of short or long beeps and the red indicator on the button will be solid or flashing.

Flashing red indicator light

Solid red indicator light

Wi-Fi Connection

Before Wi-Fi setup, make sure RoboVac and your Wi-Fi network meet the following requirements.

Wi-Fi Setup Requirements

RoboVac

• RoboVac is fully charged and the main power switch on the bottom of RoboVac is turned on.
• Wi-Fi status light slowly flashes blue.

Wi-Fi Network

• Use the correct password for your network.
• Do not use a VPN (Virtual Private Network) or Proxy Server.
• Your Wi-Fi router supports 802.11b/g/n and IPv4 protocol.
• You are using a 2.4GHz router or a dual-band router that is configured to support a 2.4GHz frequency band. RoboVac does not support 5GHz frequency band.
• If RoboVac cannot connect to the Wi-Fi network and you are using a 2.4/5GHz mixed network, switch to a 2.4GHz network for Wi-Fi setup. You can switch back once your setup is complete.
• When connecting to a hidden network, make sure you enter the correct network name, SSID (case sensitive), and connecting to a 2.4GHz wireless network.
• When using a network extender/repeater, make sure the network name (SSID) and password are the same as your primary network.
• The firewall and port settings of your Wi-Fi router allow RoboVac to connect with the Eufy servers.

Network Security Requirement

• WPA and WPA2 using TKIP, PSK, AES/CCMP encryption.
• WEP EAP (Enterprise Authentication Protocol) is not supported.

Wi-Fi Channels

• The FCC requires that all wireless devices in the United States operate on the 1-11 wireless spectrum channels.
• Some countries outside North America can use spectrum channels higher than channel 11. Refer to your local regulatory agency to determine which channels are accessible.
• A future software release will support access to channels above 11 for users outside North America. Until then, use channels 1-11.

If you cannot control RoboVac with your smartphone, try the solutions below to solve the problem. If the problem persists, contact the eufy service center for help.

Wi-Fi Status Light Troubleshooting

Specifications

Customer Service

For FAQs and more information, please visit www.eufylife.com.

Email: support@eufylife.com

Live chat: www.eufylife.com

Customer service hotline:

• (US) +1 (800) 988 7973 Mon-Fri 9:00am - 5:00pm (PT)
• (UK) +44 (0) 1604 936200 Mon-Fri 6:00 - 11:00 (GMT)
• (DE) +49 (0) 69 9579 7960 Mo-Fr 6:00 - 11:00
• (中国)+864000550036 周一至周五9:00-17:30
• (日本)+810344557823月-金 9:00 - 17:00

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Anker Innovations Limited
Room 1318-19, Hollywood Plaza, 610 Nathan Road, Mongkok, Kowloon, Hong Kong