Mousse Smart Pet Feeder User Manual
In the Box
- Mousse Smart Pet Feeder
- Desiccant Bag x1
- Power Adaptor x1
- User Manual x1
The Mousse Smart Pet Feeder is a smart device designed to automatically dispense pet food. It features a main unit with a food tank, a dispensing mechanism, and a food bowl. Included accessories are a desiccant bag for freshness, a power adapter for operation, and this user manual.
Product Overview
The Mousse Smart Pet Feeder comprises several key components: the Lid, which covers the food tank; the Desiccant Box, located within the lid to maintain food freshness; the Tank Partition, which can divide the food tank for multiple food types; the Food Tank itself; the Feeder Base, housing the electronics and dispensing mechanism; the Battery Module and Battery Cover for backup power; the Lid Open Button for access; a Transparent Window to view food levels; the Grain Distribution Mechanism responsible for dispensing; Left and Right Compartment Feeding Buttons for manual dispensing; the Food Outlet where food is dispensed; and the Stainless Steel Bowl with a Bowl Holder for serving the food.
Video Guidance
For visual assistance and detailed guidance, please visit the official meoof YouTube Channel:
Operation Guide: Setup
Power Supply Connection
Connect the feeder using either the included power adapter via the Type-C port or by inserting a battery module into the host base. Both methods can be used simultaneously. Using the external power supply is recommended when configuring the network connection.
Set Up the Grain Distribution Mechanism
- Ensure the tank partition is removed. Align the grain distribution mechanism with the unlocking position (indicated by a symbol) and rotate it to the locking position.
- Rotate the silicone gel of the grain distribution mechanism until the "HERE" sign aligns with the positioning arrows.
- Reinstall the grain tank partition.
Note: Always remove the tank partition before disassembling or assembling the grain distribution mechanism.
Set Up the Feeder Base and Food Bowl
- Place the feeder base on a level surface.
- Align the food tank with the feeder base and press down until a clicking sound is heard, indicating it is secured.
- Place the stainless steel bowl into the bowl holder and attach the bowl holder to the notch on the base until a clicking sound is heard.
Ensure there is no pet food in the food tank before proceeding with setup.
Operation Guide: Adding Pet Food
- Open the Lid: Pinch the lid open button with two fingers and lift upwards.
- Place the Lid: When adding food, the lid can be hung on the food tank.
- Put in Desiccant: Open the desiccant box, place the desiccant evenly inside, and close the box.
- Place the Tank Partition:
- Depending on your needs, use the entire tank for a single type of dry pet food or insert the tank partition to create dual compartments for two types of dry pet food.
- Add dry pet food, ensuring it does not exceed the designated "Max Line" on the tank partition or food tank.
- Close the lid.
Recommended kibble size: Less than 18mm / 0.72 inches in diameter.
Operation Guide: Buttons
Manual Feeding
The feeder features Left (L) and Right (R) buttons for manual feeding:
- L Button: Dispenses food from the left compartment.
- R Button: Dispenses food from the right compartment.
Ensure there is food in the tank before manual feeding. A typical portion is approximately 10g for cat food (7mm diameter) and 7g for dog food (15mm diameter). Food weight may vary slightly based on shape and density.
Child Lock Function
The "child lock function" can be activated or deactivated via the companion app. Alternatively, press and hold both the L and R buttons for 3 seconds to toggle this function. The feeder automatically activates the child lock if there is no operation for 30 seconds.
Reset Button
To reset the feeder to factory settings, press and hold the Reset Button located on the back of the feeder base for 5 seconds until a beep sound is heard. The feeder will then be ready for re-connection.
Operation Guide: Indicators
Power Supply Mode
WiFi Indicator
- Slow flash: Feeder is ready to connect to WiFi.
- Fast flash: Feeder is connecting to WiFi, is offline, or is upgrading firmware.
- Stay solid: Connected to WiFi.
Battery Indicator
- On: Battery is full.
- Breath: Charging.
- Off: No battery inside.
Abnormal Indicator
- Flash: Indicates an abnormal status.
- Off: Indicates normal operation.
Battery Supply Mode
WiFi Indicator
- Slow flash: Feeder is ready to connect to WiFi.
- Fast flash: Feeder is connecting to WiFi, is offline, or is upgrading firmware.
- On for 30s: Connected to WiFi or woken up from sleep mode.
- Off: Feeder is in sleep mode.
Battery Indicator
- White flash: Battery is sufficient.
- Red flash: Battery is low.
Abnormal Indicator
- Flash: Indicates an abnormal status.
- Off: Indicates normal operation.
Charging Status: Red light indicates charging, Green light indicates fully charged.
Operation Guide: Using the App
1. Install the App
Search for "meoof" in the App Store (iOS) or Google Play (Android) to download and install the application.
2. Log in App
Follow the on-screen instructions within the app to sign up for an account and log in.
3. Use the App
The app allows you to set up feeding plans, which the feeder will follow. It also records feeding schedules and eating habits. In Power Supply Mode, all eating records are retained. In Battery Supply Mode, eating records are kept for up to 2 minutes after feeding.
Note: The feeder supports 2.4GHz WiFi. For optimal connection, keep the feeder close to your WiFi router. The ideal range is within 6 meters (approximately 19.7 feet) without obstacles like walls. Using 2.4GHz WiFi is recommended for longer distances or areas with obstructions.
Clean and Care
- Place the feeder on a level surface. Press both tank detach keys and lift the food tank. Remove the food bowl.
- Wipe the feeder base with a damp cloth. Important: The feeder base must not be soaked or submerged in water.
- Open the lid and remove the desiccant bag.
- Pull out the tank partition.
- Rotate and remove the grain distribution mechanism. Detach the rotary cap, separate the baffle plate and turntable, and disassemble the silicone component of the turntable.
- Clean each component individually. Using a mild detergent and rinsing thoroughly is recommended.
- After cleaning, allow all parts to air dry completely before reinstalling them in the reverse order.
Important: The feeder base must not be soaked or submerged in water.
Diagram shows disassembled parts including: Rotary Cap, Baffle Plate, Turntable, and Shell.
Specifications
| Attribute | Details |
|---|---|
| Name | Mousse Smart Pet Feeder |
| Model | MSF101 |
| Materials | ABS, 304 Stainless Steel, Silica Gel |
| Rated Input | 5V -- 1A |
| Product Dimensions | 34*21*36.5cm / 13.4*8.3*14.4in |
| Package Dimensions | 23.5*22.5*45.3cm / 9.3*8.9*17.8in |
| Net Weight (w/o battery) | 2.5kg / 5.5lbs |
| Gross Weight (w/o battery) | 3kg / 6.6lbs |
| Product Capacity | 5.5L |
Safety Guidelines
- Dispose of all packaging materials properly. Keep plastic bags away from children and pets to prevent suffocation.
- Do not allow small children to play with, in, or around the pet feeder.
- Supervise children closely when the appliance is used near them to reduce the risk of injury.
- Do not use the feeder with pets unable to reach the food tray or with physical disabilities.
- Do not immerse the base part in water, as this can damage electronic components like the control panel.
- Do not place foreign objects in the pet feeder.
- Do not use the feeder outdoors. Check operation frequently to ensure proper dispensing.
- Do not use wet, canned, or moist pet food.
- Do not disassemble the unit except as instructed in this User Guide.
- Use the feeder only for its intended purpose.
- Only use attachments recommended or sold by the manufacturer. Using unapproved attachments may cause unsafe conditions or damage the feeder. Do not modify the pet feeder.
- Do not operate the appliance if it is malfunctioning or damaged. Do not attempt self-repairs; contact customer service for assistance.
- Always unplug the feeder when not in use and before cleaning.
- Never pull on the power cord to remove the plug from the wall outlet.
- If the device's plug gets wet, turn off electricity to the wall outlet before attempting to unplug.
- Examine the feeder after installation. Do not plug it in if the power cord or plug has water on it.
- To prevent tripping hazards, always position the power cord away from foot traffic.
Note
FCC Warning Statement
Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
FCC Radiation Exposure Statement
The antennas used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located for operating in conjunction with any other antenna or transmitter.
Troubleshooting
Connectivity and Responsiveness
| Problem | Solution |
|---|---|
| Can't connect the feeder to WiFi. | 1. Keep the feeder and phone close to your router, ensuring a good network signal. The ideal distance is within 6 meters / 19.7 ft without obstacles and walls. 2. Plug in the power cord, reset, or restart the feeder. 3. Try adding the feeder again following the App instructions. |
| I press the buttons but they don't respond. | Press and hold both L and R buttons for 3 seconds to unlock the buttons. |
Dispensing and Recording Issues
| Problem | Solution |
|---|---|
| The food won't come out. | 1. Ensure there is food in the tank and the kibble size is within 2-18mm / 0.08-0.7in diameter. 2. Check if the food tank or grain distribution mechanism is blocked. 3. Check if the anti-clog detector at the food outlet is dirty or blocked. 4. Verify the power adapter is connected or the battery level is sufficient. |
| The portion amount is not the same. | After approximately 3 feedings, the portion amounts should become consistent. |
| Pet has eaten but there is no eating record in App. | 1. Check if the eating detection feature is enabled in the App. 2. If the eating time is too short (less than 15s) or too long (more than 2min), the algorithm may filter the record. 3. If the time gap between two meals is too small (less than 2min), the algorithm may filter the record. 4. If the pet's range of motion during eating is too slight, the radar may not detect it. 5. There might be a delay of up to 2 minutes between eating completion and the record appearing in the App. |
| Pet has not eaten but there is an eating record in App. | Check if a pet or human is near the feeder, potentially causing the radar to misjudge. Also, check if other living beings (e.g., rats) are present around the feeder and affecting the radar. |
| Battery life does not last long enough. | Please check the following: 1. The feeding plan is heavier than average. 2. The App is opened too frequently (more than 3 times per day). 3. Network stability is poor, leading to increased power consumption for frequent reconnections. 4. There is a food block issue, causing the feeder to use extra power for adjustments. 5. Ensure the battery is fully charged. |
Warranty
The Mousse Smart Pet Feeder comes with a 1-year warranty and lifetime support.
For guidance on product use and warranty extension, please contact support via email at: support@meoof.com
