8x8 Work Dialpad Key Shortcuts
What are the dialpad key shortcuts for 8x8 Work?
Applies To: 8x8 Work, Dialpad
When placing calls or while on a call, you can use dialpad key shortcuts (also called star codes) on your desk phone or in 8x8 Work to perform various actions. Some star codes require special permissions for a user to perform that action. The information below can also be found in the 8x8 Generic Guide for Desk Phones.
Shortcut Codes
| Star Code | Function |
|---|---|
*67 |
Block Caller ID: Dial before calling a number to block your Caller ID from the other party. |
*68# |
Unblock Caller ID: Dial before calling a number to unblock your Caller ID from the other party. |
*69 |
Last Call Redial: Dial the last number you called or were called by. |
*78 |
Activate DND: Activate Do Not Disturb to send incoming calls to voicemail. |
*79 |
Deactivate DND: Deactivate Do Not Disturb to receive incoming calls. |
*80 |
Toggle DND: Toggle your Do Not Disturb status. |
*88 |
Flip Call: To switch an active call from one device to another on the same extension, dial from the device you want to use. |
*5 (BMW) |
Barge: If you are Monitoring a call, Barge in to speak with and be heard by both parties on the call. |
*6 (BMW) |
Mute: If you have Barged in on a call or are Whispering to an agent, you can Mute yourself. |
*9 (BMW) |
Whisper: If you are Monitoring an agent, you can Whisper to them without being heard by the party speaking with the agent. |
*22 (BMW) |
Monitor: Listen in on a live call without interrupting either party. |
*23 (BMW) |
Barge Direct: Barge in on a call without Monitoring or Whispering first. |
*0 |
Record Call: Applicable when call recording is enabled, which may require an elevated license. |
*66 |
Use with BLF extension to pick up call: Dial *66 plus internal extension. |
*64 |
Intercom: Dial *64 plus internal extension. |
*15 |
Transfer to voicemail: Start new call (hold old call); dial the extension of the voicemail box, and press # to transfer to the extension's voicemail. |
*38 |
Call Park: Hold the call, then dial *38 to park the call on Park extension 461 to 469. |
*43 (Hot Desk) |
Log into a Hot Desk host: *43 + extension number + voicemail password. Log out of a Hot Desk host: *43 + extension number + voicemail password. Log out of a Hot Desk host remotely: Log into a Virtual Office client and dial *43. |
Note: BMW = Barge Monitor Whisper.
Use the Dial Pad to Access Call Queues
The dial pad can also be used to log in and out of call queues.
- From an extension that is part of any call queue, dial
557. - Follow the IVR instructions to log in/out of assigned queues. (You can log in/out of specific queues individually, or all queues at once.)
- Option 1: Log in to all queues.
- Option 2: Log in to a specific queue.
- Option 3: Log out of all queues.
- Option 4: Log out of a specific queue.
- Option 5: Review current queue assignment details.
For more information, visit the 8x8 Support website.
