ECOVACS DEEBOT NEO Instruction Manual

Contents

• 1. Important Safety Instructions
• 2. Package Contents
• 3. Operating and Programming
• 4. Maintenance
• 5. Indicator Light
• 6. Troubleshooting
• 7. Technical Specifications

1. Important Safety Instructions

IMPORTANT SAFETY INSTRUCTIONS

When using an electrical Appliance, basic precautions should always be followed, including the following:

READ ALL INSTRUCTIONS BEFORE USING THIS APPLIANCE SAVE THESE INSTRUCTIONS

1. This Appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the Appliance by a person responsible for their safety.
2. Children should be supervised to ensure that they do not play with the Appliance.
3. Clear the area to be cleaned. Remove power cords and small objects from the floor that could entangle the Appliance. Tuck rug fringe under the rug base, and lift items such as curtains and tablecloths off the floor.
4. If there is a drop off in the cleaning area due to a step or stairs, you should operate the Appliance to ensure that it can detect the step without falling over the edge. It may become necessary to place a physical barrier at the edge to keep the unit from falling. Make sure the physical barrier is not a trip hazard.
5. Only use as described in this manual. Only use attachments recommended or sold by the manufacturer.
6. Please make sure your power supply source voltage matches the power voltage marked on the Docking Station.
7. For INDOOR household use ONLY. Do not use the Appliance in outdoor, commercial or industrial environments.
8. Use only the original rechargeable battery and Docking Station provided with the Appliance from the manufacturer. Non-rechargeable batteries are prohibited. For battery information, please refer to Specifications section.
9. Do not use without dust bin and/or filters in place.
10. Do not operate the Appliance in an area where there are lit candles or fragile objects.
11. Do not use in extremely hot or cold environments (below -5°C/23°F or above 40°C/104°F).
12. Keep hair, loose clothing, fingers, and all parts of body away from any openings and moving parts.
13. Do not operate the Appliance in a room where an infant or child is sleeping.
14. Do not use Appliance on wet surfaces or surfaces with standing water.
15. Do not allow the Appliance to pick up large objects like stones, large pieces of paper or any item that may clog the Appliance.
16. Do not use Appliance to pick up flammable or combustible materials such as gasoline, printer or copier toner, or use in areas where they may be present.
17. Do not use Appliance to pick up anything that is burning or smoking, such as cigarettes, matches, hot ashes, or anything that could cause a fire.
18. Do not put objects into the suction intake. Do not use if the suction intake is blocked. Keep the intake clear of dust, lint, hair, or anything that may reduce air flow.
19. Take care not to damage the power cord. Do not pull on or carry the Appliance or Docking Station by the power cord, use the power cord as a handle, close a door on the power cord, or pull power cord around sharp edges or corners. Do not run Appliance over the power cord. Keep power cord away from hot surfaces.
20. If the power cord is damaged, it must be replaced by the manufacturer or its service agent in order to avoid a hazard.
21. Do not use the Docking Station if it is damaged. The power supply is not to be repaired and not to be used any longer if it is damaged or defective.
22. Do not use with a damaged power cord or receptacle. Do not use the Appliance or Docking Station if it is not working properly, has been dropped, damaged, left outdoors, or come in contact with water. It must be repaired by the manufacturer or its service agent in order to avoid a hazard.
23. Turn OFF the power switch before cleaning or maintaining the Appliance.
24. The plug must be removed from the receptacle before cleaning or maintaining the Docking Station.
25. Remove the Appliance from the Docking Station, and turn OFF the power switch to the Appliance before removing the battery for disposal of the Appliance.
26. The battery must be removed and discarded according to local laws and regulations before disposal of the Appliance.
27. Please dispose of used batteries according to local laws and regulations.
28. Do not incinerate the Appliance even if it is severely damaged. The batteries can explode in a fire.
29. When not using the Docking Station for a long period of time, please unplug it.
30. The Appliance must be used in accordance with the directions in this Instruction Manual. ECOVACS ROBOTICS cannot be held liable or responsible for any damages or injuries caused by improper use.
31. The robot contains batteries that are only replaceable by skilled persons. To replace the robot's battery, please contact Customer Service.
32. If the robot will not be used for a long time, power OFF the robot for storage and unplug the Docking Station.
33. WARNING: For the purposes of recharging the battery, only use the detachable supply unit CH1822 provided with the Appliance, or CH1918 sold separately as an accessory.
34. This Appliance can be used by children aged from 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the Appliance in a safe way and understand the hazards involved. Children shall not play with the Appliance. Cleaning and user maintenance shall not be made by children without supervision. (For Europe)

To satisfy RF exposure requirements, a separation distance of 20 cm or more should be maintained between this device and persons during device operation. To ensure compliance, operations at closer than this distance is not recommended. The antenna used for this transmitter must not be colocated in conjunction with any other antenna or transmitter.

For EU Countries

For EU Declaration of Conformity information, visit https://www.ecovacs.com/global/compliance

Correct Disposal of this Product

This marking indicates that this product should not be disposed of with other household waste throughout the EU. To prevent possible harm to the environment or human health from uncontrolled waste disposal, recycle it responsibly to promote the sustainable reuse of material resources. To recycle your used device, please use the return and collection systems or contact the retailer where the product was purchased. They can safely recycle this product.

2. Package Contents

2.1 Package Contents

Robot: A circular robotic vacuum cleaner.

Docking Station: A charging base for the robot.

Instruction Manual: A booklet containing usage instructions.

Side Brushes: Small brushes that attach to the robot's sides.

Mopping Pad Plate: A plate to attach mopping pads.

Washable Mopping Pad: A reusable cloth pad for mopping.

Disposable Mopping Pads: Single-use cloth pads for mopping.

Note: Figures and illustrations are for reference only and may differ from actual product appearance. Product design and specifications are subject to changes without notice.

2.2 Product Diagram

Robot

Top View:

• AUTO Mode Button: Button to start/pause cleaning or return to dock.
• Top Cover: The upper part of the robot.
• RESET Button: Button to reset the robot.
• Wi-Fi Status Indicator: Light indicating Wi-Fi connection status.
• Power Switch: Switch to turn the robot on or off.
• Multi-function Cleaning Tool: Tool for cleaning the robot's parts.
• Dust Bin Handle: Handle to remove the dust bin.
• Release Button: Button to release the dust bin.
• Filter Net: Part of the dust bin filtration system.
• Sponge Filter: A filter component.
• High Efficiency Filter: A filter component for fine particles.
• TrueMapping Distance Sensor: Sensor for navigation and mapping.
• Anti-collision Bumper: Bumper to detect and avoid obstacles.

Bottom View:

• Charging Contacts: Metal contacts for charging.
• Carpet Detection Sensor: Sensor to detect carpets.
• Main Brush: The primary brush for sweeping debris.
• Anti-drop Sensors: Sensors to prevent falls down stairs.
• Universal Wheel: A steerable wheel.
• Side Brushes: Brushes that sweep debris towards the main brush.
• Driving Wheels: Wheels that propel the robot.

Docking Station:

• Docking Station Pins: Contacts to charge the robot.
• Power Cord: Cable to connect the docking station to power.

Reservoir:

• Water Inlet: Port for filling the water tank.
• Water Outlet: Ports for dispensing water during mopping.
• Mopping Pad Plate: Plate to attach the mopping pad.
• Mopping Pad: Cloth pad for mopping.
• Water Inlet Cover: Cover for the water inlet.
• Reservoir Release Button: Button to detach the reservoir.

3. Operating and Programming

3.1 Notes Before Cleaning

Tidy up the area to be cleaned by putting furniture, such as chairs, in their proper place. During the first use, make sure each room door is open to help DEEBOT fully explore your house.

Preparation:

• Put away objects including cables, cloths and slippers.
• Before using the product on a rug with tasseled edges, please fold the rug edges under to improve cleaning efficiency.

Drop Prevention:

• It may be necessary to place a physical barrier at the edge of a drop to stop the unit from falling over the edge.
• Please do not stand in narrow spaces, such as hallways, and make sure not to block the Detection Sensor.

3.2 Quick Start

Follow these steps to get started:

1. Remove Protective Strips and Films: Carefully remove any protective strips and films from the robot and docking station.
2. Assemble Docking Station: Place the docking station against a wall on a level surface. Ensure there is adequate clearance around it as per the diagram.
3. Install Side Brushes: Attach the side brushes to the designated posts on the robot. They should click into place.

3.3 Charging DEEBOT

Docking Station Placement:

Place the docking station against a wall on a level surface. Ensure there is adequate clearance: 0.5m (1.64 ft) on both sides, 1.5m (4.92 ft) in front, and 0.3m (0.98 ft) above.

Power ON:

Turn the robot's power switch ON (indicated by 'I').

Charge DEEBOT:

Place the DEEBOT onto the docking station. The robot will automatically start charging. Note: 'I' = ON, 'O' = OFF. DEEBOT cannot be charged when being powered OFF.

Empty remaining water from the Reservoir and remove the Reservoir and the mopping pad plate before charging DEEBOT.

The Wi-Fi indicator light flashes when DEEBOT is charging. It goes out when DEEBOT is fully charged.

* You can also purchase an Auto-Empty Station that automatically empties your DEEBOT's dustbin. Explore more accessories at www.ecovacs.com/global.

3.4 ECOVACS HOME App

To enjoy all available features, it is recommended to control your DEEBOT via the ECOVACS HOME app.

Before you start, make sure that:

• Your mobile phone is connected to a Wi-Fi network.
• The 2.4GHz band wireless signal is enabled on your router.
• The Wi-Fi indicator light on DEEBOT is slowly flashing.

Wi-Fi Indicator Light Status:

Tips: If you have any problems during the Wi-Fi setup process, refer to the Troubleshooting > Wi-Fi Connection section in this manual.

3.5 Operating DEEBOT

During the first cleaning, please supervise DEEBOT and assist it should there be a problem.

1. Start: Press the AUTO Mode Button to begin cleaning.
2. Pause: Press the AUTO Mode Button to pause cleaning.
3. Return to Charge: Press and hold the AUTO Mode Button for 3 seconds to send DEEBOT back to the Docking Station.

Note: The robot's Control Panel stops glowing after the robot is paused for a few minutes. Press the AUTO Mode Button on DEEBOT to wake up the robot.

3.6 OZMO Mopping System

1. Reservoir Preparation:

• Note: To prolong the service life of the reservoir, it is recommended to use purified water or softened water.
• Note: When DEEBOT is mopping, DEEBOT automatically detects to keep away from it. If you need to clean the carpet, please uninstall the mopping pad plate first.

2. Attaching Mopping Pad Plate:

Attach the mopping pad plate and mopping pad to the underside of the robot. Ensure it clicks into place.

4. Maintenance

4.1 Regular Maintenance

To keep DEEBOT running at peak performance, perform maintenance tasks and replace parts with the following frequencies:

A multi-function Cleaning Tool is provided for easy maintenance. Handle with care, this cleaning tool has sharp edges.

Note: ECOVACS manufactures various replacement parts and fittings. Please contact Customer Service for more information on replacement parts.

4.2 OZMO Mopping System Maintenance

Before performing cleaning and maintenance tasks on DEEBOT, turn the robot OFF and unplug the Docking Station.

Cleaning Mopping Pads:

• Washable Mopping Pad: Clean after each use.
• Disposable Mopping Pad: Replace after each use.

Cleaning Water Inlet Filter:

Clean the water inlet filter on the bottom of the Reservoir if it is clogged.

4.3 Dust Bin and Filters

Dust Bin Cleaning:

1. Remove the dust bin from the robot.
2. Open the dust bin and empty the contents.
3. Remove the filter net and high efficiency filter.
4. Clean the dust bin and filters. Tap the filters gently to remove dust. Do not wash the filters with water.
5. Reinstall the filters and dust bin.

4.4 Main Brush and Side Brushes

Main Brush Maintenance:

1. Turn the robot OFF and unplug the Docking Station.
2. Flip the robot over.
3. Remove the main brush guard.
4. Remove the main brush.
5. Clean the main brush, removing any tangled hair or debris.
6. Reinstall the main brush and guard.

Side Brushes Maintenance:

1. Turn the robot OFF and unplug the Docking Station.
2. Remove the side brushes by pulling them upwards.
3. Clean the side brushes.
4. Reinstall the side brushes, ensuring they click into place.

4.5 Other Components Maintenance

Note: Before cleaning the robot's Charging Contacts and Docking Station Pins, turn the robot OFF and unplug the Docking Station.

Cleaning Charging Contacts and Docking Station Pins:

1. Wipe the charging contacts on the robot with a clean, dry cloth.
2. Wipe the docking station pins with a clean, dry cloth.

4.6 Storage

If DEEBOT will not be used for a while, fully charge DEEBOT and power OFF before storage. Charge DEEBOT every 1.5 months to prevent battery drain.

Note: When DEEBOT is not in use, it is recommended to keep it powered ON and charging.

5. Indicator Light

The indicator light and voice prompts will tell you something is wrong with the DEEBOT. Detailed support is available through ECOVACS HOME and the online website.

6. Troubleshooting

6.1 Troubleshooting

6.2 Wi-Fi Connection

Before Wi-Fi setup, make sure DEEBOT, mobile phone, and Wi-Fi network meet the following requirements.

DEEBOT and Mobile Phone Requirements

• DEEBOT is fully charged and the power switch of DEEBOT is turned on.
• Wi-Fi status light slowly flashes.
• Turn off mobile phone's cellular data (you can turn it back on after setup).

Wi-Fi Network Requirements

• You are using a 2.4GHz or 2.4/5 GHz mixed network. Your router supports 802.11b/g/n and IPv4 protocol.
• Do not use a VPN (Virtual Private Network) or Proxy Server.
• Do not use a hidden network.
• WPA and WPA2 using TKIP, PSK, AES/CCMP encryption.
• WEP EAP (Enterprise Authentication Protocol) is not supported.
• Use Wi-Fi channels 1-11 in North America and channels 1-13 outside North America (refer to local regulatory agency).
• If you are using a network extender/repeater, the network name (SSID) and password are the same as your primary network.

7. Technical Specifications

Output power of the Wi-Fi module is less than 100mW.

Note: Technical and design specifications may be changed for continuous product improvement.